Complete Care at Hillside LLC

Nursing Home, Hospice Care, Palliative Care & Respite Care · Wilmington, DE

CMS overall rating

810 South Broom Street, Wilmington, DE 19805 View map

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Complete Care at Hillside LLC accepts Medicare, Medicaid, and private pay.

Calculator: See prices in your area

Complete Care at Hillside LLC accepts Medicare, Medicaid, and private pay.

Overview of Complete Care at Hillside LLC

Opened in 2025 on South Broom Street, Complete Care at Hillside LLC is one of the newer nursing homes in Wilmington, Delaware. The 106-bed facility is operated by Pc De Opcos LLC, with administrator Ruth Graziano and Director of Nursing Debra Baich-Pietlock leading the clinical team. It runs at about 91 percent occupancy, and residents stay for an average of 99 days, meaning the daily workload is balanced between short-term rehab and permanent residency. Families can clear their accounts using traditional Medicare, state Medicaid, or private pay.

The surrounding area is moderately walkable, scoring a 52 out of 100, so visitors can handle a few errands on foot without needing a car for everything. Inside the building, the floor staff provides an average of 3 hours and 43 minutes of direct nursing attention to each resident per day. This round-the-clock team handles physical therapy, temporary respite care, and targeted clinical programs for orthopedic recovery, cardiac management, and palliative support.

State regulatory inspectors oversee the facility through standard compliance reviews, and because it is a recently established property, its current lifetime citation rate stands at zero.

Prospective residents can get in touch with the main admissions desk to ask about the intake requirements for specialized cardiac care, check on bed openings, or set up a time to walk through the building.

Facility Direct Line (302) 652-1181

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Delaware state averages

Total nursing care / resident

3h 43m per day

This facility Delaware avg (4h 39m per day)

vs Delaware avg

-20%

4 of 6 metrics below state avg

Standout metric LPN / LVN is +13% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	38m per day	▼ 39% State avg: 1h 2m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	1h 9m per day	▲ 13% State avg: 1h 1m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 28m per day	■ Avg State avg: 2h 28m per day · National avg: 2h 21m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 54m per day	▼ 3% State avg: 4h 2m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	4m per day	▼ 52% State avg: 9m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	30m per day	▼ 31% State avg: 43m per day · National avg: 29m per day

Capacity and availability

99 days

106-bed community

A larger shared setting that may offer more common spaces and organized community services.

1 year in operation

A newer community that may feature more recent facilities and programs.

Walk Score: 52 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

91%

Higher than the Delaware average: 80.7%

Occupied beds

96 / 106

Average occupied beds in Delaware homes 86 beds

Facility TypeNursing Home

StatusActive

IssuanceJune 1, 2025

License Number1070

CMS Certification Number085013

Complete Care at Hillside LLC is administered by Ruth Graziano.

Staffing

Key information about the people who lead and staff this community.

Director of NursingDebra Baich- Pietlock

Rehabilitation Services

Respite Care

Short-Term Rehab

24-Hour Staffing

Post-Acute Care

Email rgraziano@completecarehillside.com

Since 2012 · 14 years of data 99 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2012 vs. Delaware state average

Overall vs. DE average

Latest Inspection February 6, 2025 Routine

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	DE Average	vs. DE Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	99	64	This facility has 55% more total deficiencies than a typical Delaware nursing home (99 vs. DE avg 64).↑ 55% worse
Deficiencies per year Average deficiencies per year since 2012.	7.1	4.6	This facility has 54% more deficiencies per year than a typical Delaware nursing home (7.1 vs. DE avg 4.6).↑ 54% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

February 6, 2025 routine inspection found 15 deficiencies including medication mismanagement, incomplete care plans, infection control failures, respiratory care gaps, and malfunctioning call systems.
The February 6, 2025 complaint investigation substantiated abuse and misappropriation of property due to failure to investigate allegations thoroughly and timely.
February 1, 2024 complaint investigation found inaccurate fall assessments and widespread infection control failures, indicating ongoing issues unresolved by the next annual survey.

Show Inspection Reports

Inspections since 2022

Total health inspections 4

Delaware average 4.4

Last Health inspection on Feb 2025

Total health citations

Delaware average 38.9

Citations per inspection

7.75

Delaware average 8.72

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

26 of 31 citations resulted from standard inspections; 3 of 31 resulted from complaint investigations; and 2 of 31 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 4 years)

Critical health citations

100% better than Delaware average

Delaware average: 0.9

Serious health citations

100% better than Delaware average

Delaware average: 1.2

0 critical citations Delaware average: 0.9

0 serious citations Delaware average: 1.2

29 moderate citations Delaware average: 35.7

2 minor citations Delaware average: 1

Citations history (last 4 years)

Abuse/Neglect moderate citation Feb 06, 2025

Corrected

Environmental moderate citation Feb 06, 2025

Corrected

Infection Control moderate citation Feb 06, 2025

Corrected

Infection Control moderate citation Feb 06, 2025

Corrected

Total staff 144

Employees 101

Contractors 43

Staff to resident ratio 1.50 : 1

8% fewer staff per resident than Delaware average

Avg staff/day 56

Average shift 7.8 hours

0% compared with Delaware average

Total staff hours (quarter) 40,390

Nursing staff breakdown

7.6 hours

8.3 hours

7.9 hours

Contractor staffing

7,078 contractor hours this quarter

Certified Nursing Assistant: 17 Licensed Practical Nurse: 11 Registered Nurse: 6 Respiratory Therapy Technician: 2 Physical Therapy Aide: 2 Physical Therapy Assistant: 2 Speech Language Pathologist: 2 Qualified Social Worker: 1

Staff by category


Certified Nursing Assistant	54	17	71	20,831	92	100%	7.9
Licensed Practical Nurse	20	11	31	9,482	92	100%	8.3
Registered Nurse	10	6	16	3,375	92	100%	7.6
Clinical Nurse Specialist	6	0	6	1,450	64	70%	8.2
Mental Health Service Worker	3	0	3	1,042	65	71%	7.9
Respiratory Therapy Technician	0	2	2	608	68	74%	7
Physical Therapy Aide	0	2	2	512	64	70%	7.8
Qualified Social Worker	0	1	1	474	63	68%	7.5
Nurse Practitioner	1	0	1	472	59	64%	8
Other Dietary Services Staff	1	0	1	444	57	62%	7.8
Administrator	1	0	1	440	55	60%	8
Physical Therapy Assistant	0	2	2	438	58	63%	7.5
Dental Services Staff	1	0	1	411	53	58%	7.8
RN Director of Nursing	2	0	2	217	56	61%	3.9
Speech Language Pathologist	0	2	2	79	21	23%	3.6
Dietitian	1	0	1	63	8	9%	7.8
Other Social Services Staff	1	0	1	52	7	8%	7.4

71 Certified Nursing Assistant

% of Days 100%

31 Licensed Practical Nurse

% of Days 100%

16 Registered Nurse

% of Days 100%

6 Clinical Nurse Specialist

% of Days 70%

3 Mental Health Service Worker

% of Days 71%

2 Respiratory Therapy Technician

% of Days 74%

2 Physical Therapy Aide

% of Days 70%

1 Qualified Social Worker

% of Days 68%

1 Nurse Practitioner

% of Days 64%

1 Other Dietary Services Staff

% of Days 62%

1 Administrator

% of Days 60%

2 Physical Therapy Assistant

% of Days 63%

1 Dental Services Staff

% of Days 58%

2 RN Director of Nursing

% of Days 61%

2 Speech Language Pathologist

% of Days 23%

1 Dietitian

% of Days 9%

1 Other Social Services Staff

% of Days 8%

View All Staffing Data in Wilmington

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 3.9

59% better than Delaware average

Delaware average: 9.6

Functional decline score 12.4

35% better than Delaware average

Delaware average: 19.0

Long-stay resident measures

Significantly above average Delaware avg: 3.8

Need for Help with Daily Activities Increased 2.5%

84% better than Delaware average

Delaware average: 15.4%

Walking Ability Worsened 6.0%

70% better than Delaware average

Delaware average: 19.8%

Low Risk Residents with Bowel/Bladder Incontinence 28.6%

30% worse than Delaware average

Delaware average: 22.1%

Falls with Major Injury 1.9%

36% better than Delaware average

Delaware average: 3.0%

High Risk Residents with Pressure Ulcers 2.4%

46% better than Delaware average

Delaware average: 4.4%

Urinary Tract Infection 0.3%

85% better than Delaware average

Delaware average: 2.1%

Lost Too Much Weight 6.9%

20% worse than Delaware average

Delaware average: 5.8%

Depressive Symptoms 2.8%

54% better than Delaware average

Delaware average: 6.0%

Antipsychotic Use 13.9%

27% worse than Delaware average

Delaware average: 11.0%

Pneumococcal Vaccine 96.2%

In line with Delaware average

Delaware average: 95.3%

Influenza Vaccine 100.0%

In line with Delaware average

Delaware average: 97.4%

Short-stay resident measures

Above average Delaware avg: 3.4

Pneumococcal Vaccine 97.0%

18% better than Delaware average

Delaware average: 82.1%

Antipsychotic medication increase 0.0%

100% better than Delaware average

Delaware average: 0.9%

Influenza Vaccine 100.0%

20% better than Delaware average

Delaware average: 83.1%

Re-hospitalized after SNF stay 24.1%

12% worse than Delaware average

Delaware average: 21.5%

Emergency department visits 11.5%

In line with Delaware average

Delaware average: 11.2%

Falls with major injury 0.0%

100% better than Delaware average

Delaware average: 0.8%

Ability to care for self at discharge 75.0%

40% better than Delaware average

Delaware average: 53.7%

Successful return to home or community 53.9%

7% better than Delaware average

Delaware average: 50.6%

Breakdown by payment type

Medicare

29% of new residents, usually for short-term rehab.

Typical stay 30 days

Private pay

59% of new residents, often for short stays.

Typical stay 25 days

Medicaid

12% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 96

Medicare

12.5% of residents

Medicaid

71.9% of residents

Private pay or other

15.6% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Complete Care at Hillside LLC from 2011–2024, based on CMS SNF Cost Reports.

Occupancy Rate 88.5% ↑ 2.8pp vs 2023

Net Patient Income -$663.5K ↓ ~$495.5K vs 2023

Payroll Costs $4.6M ↓ ~$117.7K vs 2023

Operating Margin -5.3% ↓ 4.0pp vs 2023

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	89.8%	92.5%	91.8%	92.0%	90.8%	89.0%	91.7%	92.5%	92.0%	91.4%	85.3%	83.8%	85.7%	88.5%
Beds	106	106	106	106	106	106	106	106	106	106	106	106	106	106
Net Income	-$793,969	-$738,137	$389,823	$613,779	$158,853	$476,648	$906,433	$1,085,403	-$918,058	-$548,465	-$2,263,660	$1,111,334	-$150,835	-$9,610
Gross Revenue	$8,487,355	$12,144,853	$13,543,180	$14,288,242	$7,240,354	$14,398,977	$14,776,765	$16,311,209	$17,043,222	$16,944,739	$15,345,694	$13,462,604	$13,303,527	$13,155,770
Operating Expenses	$8,580,115	$11,839,406	$11,304,440	$11,053,321	$5,575,851	$10,918,027	$10,639,333	$10,978,744	$13,151,210	$13,312,716	$13,184,497	$12,480,250	$12,579,096	$13,154,207
Net Patient Income	-$808,816	-$744,991	$385,118	$606,727	$157,120	$472,668	$902,043	$1,083,157	-$921,615	-$1,114,486	-$2,571,827	$200,812	-$167,924	-$663,463
Net Patient Revenue	$7,771,299	$11,094,415	$11,689,558	$11,660,048	$5,732,971	$11,390,695	$11,541,376	$12,061,901	$12,229,595	$12,198,230	$10,612,670	$12,681,062	$12,411,172	$12,490,744
Payroll Costs	$4,288,715	$6,407,723	$5,410,953	$5,419,317	$2,665,395	$5,264,944	$5,045,750	$4,712,289	$4,857,428	$5,160,672	$4,696,631	$4,613,061	$4,753,898	$4,636,189
Operating Margin %	-10.4%	-6.7%	3.3%	5.2%	2.7%	4.2%	7.8%	9.0%	-7.5%	-9.1%	-24.2%	1.6%	-1.4%	-5.3%
Medicare %	17.7%	16.9%	14.8%	14.4%	14.3%	11.5%	9.1%	9.9%	10.0%	9.5%	8.2%	11.4%	14.1%	8.3%
Medicaid %	0.0%	0.0%	72.0%	73.0%	74.8%	81.7%	83.8%	80.5%	80.2%	82.6%	81.2%	78.7%	75.0%	77.3%
Private %	82.3%	83.1%	13.2%	12.6%	10.9%	6.9%	7.0%	9.6%	9.8%	7.9%	10.5%	9.8%	10.9%	14.4%
Net Patient Revenue/Day	$297	$309	$329	$328	$329	$330	$325	$337	$343	$344	$350	$361	$374	$364
Cost/Day	$328	$330	$318	$311	$320	$316	$300	$307	$369	$375	$435	$356	$379	$383
Avg Length of Stay	93.9 days	102.5 days	111.3 days	99.4 days	111.0 days	112.1 days	115.2 days	127.0 days	104.4 days	133.8 days	124.1 days	117.0 days	105.9 days	99.5 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Net patient revenue

$12.5M

Net patient income

-$663.5K

For-profit Operated by a single business entity.

Net patient revenue

$12.5M

Net patient income

-$663.5K

Other income

$653.9K

Payroll costs

$4.6M 37.1% of net patient revenue

Other operating costs

$8.5M

Total costs

$13.2M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Most new residents arrive under private pay (59% of admissions), and a typical private pay stay runs around 25 days.

Coverage residents most often arrive under.

Medicare 29%

Private pay 59%

Medicaid 12%

Coverage residents most often leave under.

Medicare 25%

Private pay 51%

Medicaid 24%

2.3 miles from city center Estimated distance in miles from Wilmington's city center to Complete Care at Hillside LLC's address, calculated via Google Maps.

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The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.

5 facilities compared · CMS & DE Dept. of Health data


Cardia Healthcare Silverside	NH HC MC NC PC	Wilmington	128 Facility 128 DE AVG 102 Rank #22 / 73	86.7% Facility 86.7% DE AVG 80.7% Rank #22 / 44	+7%	4.55 Facility 4.55 DE AVG 4.66 Rank #11 / 40	-32%	-2%	$10.6k Facility $10.6k DE AVG $96.1k Rank #13 / 41	22 Facility 22 DE AVG 38.9 Rank #10 / 41	5.5 Facility 5.5 DE AVG 8.7 Rank #9 / 41	1	104	-	29 Facility 29 DE AVG 40 Rank #72 / 110	-	$20.1M Facility $20.1M DE AVG $19.5M Rank #8 / 37	$9.1M Facility $9.1M DE AVG $6.3M Rank #9 / 37	45.1% Facility 45.1% DE AVG 35.2% Rank #23 / 37	85056
Complete Care at Hillside LLC	NH HC PC RC	Wilmington	106 Facility 106 DE AVG 102 Rank #32 / 73	90.6% Facility 90.6% DE AVG 80.7% Rank #12 / 44	+12%	3.71 Facility 3.71 DE AVG 4.66 Rank #33 / 40	-12%	-20%	$0 Facility $0 DE AVG $96.1k Rank #1 / 41	31 Facility 31 DE AVG 38.9 Rank #17 / 41	7.8 Facility 7.8 DE AVG 8.7 Rank #18 / 41	-	92	-	52 Facility 52 DE AVG 40 Rank #30 / 110	Pc De Opcos LLC	$12.5M Facility $12.5M DE AVG $19.5M Rank #32 / 37	$4.6M Facility $4.6M DE AVG $6.3M Rank #37 / 37	37.1% Facility 37.1% DE AVG 35.2% Rank #17 / 37	85013
Shipley Living	NH AL IL RC	Wilmington	17 Facility 17 DE AVG 102 Rank #72 / 73	70.5% Facility 70.5% DE AVG 80.7% Rank #35 / 44	-13%	4.07 Facility 4.07 DE AVG 4.66 Rank #24 / 40	-11%	-13%	$32.4k Facility $32.4k DE AVG $96.1k Rank #23 / 41	60 Facility 60 DE AVG 38.9 Rank #34 / 41	10.0 Facility 10.0 DE AVG 8.7 Rank #25 / 41	2	62	-	13 Facility 13 DE AVG 40 Rank #90 / 110	Timothy Ballas	$9.5M Facility $9.5M DE AVG $19.5M Rank #33 / 37	$5.4M Facility $5.4M DE AVG $6.3M Rank #27 / 37	56.7% Facility 56.7% DE AVG 35.2% Rank #9 / 37	85031
Cadia Rehabilitation Pike Creek	NH HC NC PC	Wilmington	177 Facility 177 DE AVG 102 Rank #4 / 73	78.5% Facility 78.5% DE AVG 80.7% Rank #32 / 44	-3%	3.02 Facility 3.02 DE AVG 4.66 Rank #40 / 40	-26%	-35%	$78.4k Facility $78.4k DE AVG $96.1k Rank #31 / 41	53 Facility 53 DE AVG 38.9 Rank #31 / 41	8.8 Facility 8.8 DE AVG 8.7 Rank #20 / 41	6	156	-	49 Facility 49 DE AVG 40 Rank #37 / 110	-	$30.7M Facility $30.7M DE AVG $19.5M Rank #3 / 37	$14.1M Facility $14.1M DE AVG $6.3M Rank #1 / 37	46.1% Facility 46.1% DE AVG 35.2% Rank #20 / 37	85054
Kutz Senior Living Campus	NH AL MC RC	Wilmington	90 Facility 90 DE AVG 102 Rank #45 / 73	87.8% Facility 87.8% DE AVG 80.7% Rank #21 / 44	+9%	5.21 Facility 5.21 DE AVG 4.66 Rank #5 / 40	-83%	+12%	$168.0k Facility $168.0k DE AVG $96.1k Rank #38 / 41	59 Facility 59 DE AVG 38.9 Rank #32 / 41	14.8 Facility 14.8 DE AVG 8.7 Rank #36 / 41	4	69	-	41 Facility 41 DE AVG 40 Rank #51 / 110	David Bacher	$15.4M Facility $15.4M DE AVG $19.5M Rank #26 / 37	$8.1M Facility $8.1M DE AVG $6.3M Rank #19 / 37	52.3% Facility 52.3% DE AVG 35.2% Rank #12 / 37	85043

Nursing Home Explorer

Elderly and Disabled Waiver

Delaware Medicaid E&D Waiver

Age 65+ or disabled

General Delaware resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Small state, faster processing in some areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care (~$60/day) Home modifications

Delaware Caregiver Support Program

DE Caregiver Support (NFCSP)

Age Caregiver of someone 60+

General Delaware resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural focus.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

Delaware Medicaid PACE

Age 55+

General Delaware resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited to specific areas (e.g., New Castle County); few providers.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

Medicare Savings Program (MSP)

Delaware Medicare Savings Program

Age 65+ or disabled

General Delaware resident, enrolled in Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; broader limits than some states.

Benefits

Covers Medicare Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20% of services)

Who is the Director of Nursing at Complete Care at Hillside LLC?

Debra Baich- Pietlock is the Director of Nursing at Complete Care at Hillside LLC.

Is Complete Care at Hillside LLC in a walkable area?

Complete Care at Hillside LLC has a walk score of 52. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Complete Care at Hillside LLC?

According to DE state health department records, Complete Care at Hillside LLC's license number is 1070.

What is the occupancy rate at Complete Care at Hillside LLC?

Complete Care at Hillside LLC's occupancy is 91%.

What is the best email address for Complete Care at Hillside LLC?

The team at Complete Care at Hillside LLC can be reached at RGraziano@CompletecareHillside.com.

Does Complete Care at Hillside LLC operate as a for-profit or non-profit?

Complete Care at Hillside LLC is registered as a for-profit in DE.

Who is the administrator of Complete Care at Hillside LLC?

Ruth Graziano is the administrator of Complete Care at Hillside LLC.

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Complete Care at Hillside LLC

Overview of Complete Care at Hillside LLC

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Staffing

Leadership

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Contact Information

Amenities & Lifestyle

Contact Complete Care at Hillside LLC

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Delaware state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2022

Breakdown of citation severity (last 4 years)

Citations history (last 4 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

71 Certified Nursing Assistant

31 Licensed Practical Nurse

16 Registered Nurse

6 Clinical Nurse Specialist

3 Mental Health Service Worker

2 Respiratory Therapy Technician

2 Physical Therapy Aide

1 Qualified Social Worker

1 Nurse Practitioner

1 Other Dietary Services Staff

1 Administrator

2 Physical Therapy Assistant

1 Dental Services Staff

2 RN Director of Nursing

2 Speech Language Pathologist

1 Dietitian

1 Other Social Services Staff

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near Complete Care at Hillside LLC

Calculate Travel Distance to Complete Care at Hillside LLC

Compare Nursing Homes around Wilmington

Financial Assistance for Nursing Home in Delaware

Elderly and Disabled Waiver

Delaware Caregiver Support Program

Program of All-Inclusive Care for the Elderly (PACE)

Medicare Savings Program (MSP)

Guides for Better Senior Living

Financial Assistance for
Nursing Home in Delaware