Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Complete Care at Hillside LLC
Complete Care at Hillside LLC is a Nursing Home in Delaware
Complete Care at Hillside… is a Nursing Home in Delaware
Complete Care at Hillside LLC
Complete Care at Hillside LLC is a Nursing Home in Delaware
Complete Care at Hillside… is a Nursing Home in Delaware
Complete Care at Hillside offers post-acute rehabilitation programs and long-term care services in Wilmington, DE. The facility provides a range of specialized care including skilled nursing, orthopedic care, cardiac care, and palliative care. Their focus is on delivering compassionate and comfortable care to support patients' recovery and quality of life.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
106
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
88.5%
Residents per day (avg)
96
Occupancy rate
88.5%
Residents per day (avg)
96
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
29% of new residents, usually for short-term rehab.
Typical stay
30 days
Private pay
59% of new residents, often for short stays.
Typical stay
25 days
Medicaid
12% of new residents, often for long-term daily care.
Typical stay
2 years
Finances and operations
Proprietary home
Corporation
Home revenue
$13.8M
Operating loss
-$9.6K
Proprietary home
Corporation
Home revenue
$13,809,623.00
Operating loss
$-9,610.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$9.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.8M
106-bed community
A larger shared setting that may offer more common spaces and organized community services.
About this community
License Status
ActiveFacility Type
Nursing Home
License Date
June 1, 2025
Additional licensing details
License number:
1070
CMS Certification Number:
085013
Ownership & operating entity
Complete Care at Hillside LLC is administrated by Ruth Graziano.
Staffing
Key information about the people who lead and staff this community.
Leadership
Director of Nursing:
Debra Baich- Pietlock
Care Services
Nursing Services
Rehabilitation Services
Respite Care
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Short-Term Rehab
All Levels of Care
Contact Information
Email:
[email protected]
Amenities & Lifestyle
Programs & Activities
Specific Programs
Services, What to Expect, Careers, Contact
Comparison Chart
The information below is reported by the Delaware Department of Health and Social Services, Division of Health Care Quality.Compare Nursing Homes around Wilmington
Complete Care at Hillside LLC
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
DE 19805
106
No
-
PC DE OPCOS LLC
88.5%
$13,155,770.00
$4,106,103.00
31.2%
95.60
4/5
3.7115
3/5
4/5
5/5
-
-
Cardia Healthcare Silverside
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Wilmington
128
No
29
-
88.2%
$25,465,230.00
$7,166,724.00
28.1%
97.50
4/5
4.5547
2/5
5/5
5/5
1
Studio / 1 Bed / 2 Bed
Parkview Nursing and Rehabilitation Center
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Wilmington
150
No
77
MASTER DELAWARE SNF MANAGEMENT, LP
81.5%
$15,675,310.00
$8,300,041.00
52.9%
136.20
3/5
3.8292
2/5
4/5
5/5
1
-
Kentmere Rehabilitation and Healthcare Center
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
DE 19806
104
No
-
KENTMERE REHABILITATION AND HEALTHCARE CENTER INC
88.3%
$15,904,930.00
$6,196,136.00
39%
94.10
2/5
4.2841
2/5
4/5
4/5
-
-
Coral Springs Rehabilitation and Healthcare Center
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
SNF
Nursing Homes 24/7 care needed
Wilmington
169
No
25
CORAL SPRINGS LLC
90.2%
$46,850,783.00
$7,209,689.00
15.4%
149.60
2/5
3.7261
1/5
2/5
5/5
3
-
Places of interest near Complete Care at Hillside LLC
2.3 miles from city center
Wilmington, DE 19805
Calculate Travel Distance to Complete Care at Hillside LLC
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Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
152
Total Staff
91
Employees
61
Contractors
38,058
Total Hours (Quarter)
54
Avg Staff/Day
7.7
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 18 | 8.5 | Yes |
| Licensed Practical Nurse | 30 | 8.1 | Yes |
| Certified Nursing Assistant | 70 | 7.7 | Yes |
Staff by Category
Administration ⓘ
1 staff
8hs shift avg
Nursing Staff ⓘ
120 staff
7.8hs shift avg
Physicians & Practitioners ⓘ
10 staff
7.9hs shift avg
Therapy Services ⓘ
14 staff
6.6hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
3 staff
4.7hs shift avg
Dietary Services ⓘ
1 staff
7.9hs shift avg
Other Services ⓘ
3 staff
7.9hs shift avg
Contractor Analysis
23.6%
of total hours from contractors
8,967 contractor hours this quarter
Certified Nursing Assistant: 19
Licensed Practical Nurse: 17
Respiratory Therapy Technician: 2
Qualified Social Worker: 3
Registered Nurse: 8
Physical Therapy Aide: 5
Physical Therapy Assistant: 3
Speech Language Pathologist: 4
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 51 | 19 | 70 | 19,701 | 91 | 100% | 7.7 |
| Licensed Practical Nurse | 13 | 17 | 30 | 7,718 | 91 | 100% | 8.1 |
| Registered Nurse | 10 | 8 | 18 | 4,153 | 91 | 100% | 8.5 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,575 | 64 | 70% | 7.9 |
| Nurse Practitioner | 5 | 0 | 5 | 895 | 64 | 70% | 7.9 |
| Mental Health Service Worker | 2 | 0 | 2 | 776 | 64 | 70% | 8 |
| Physical Therapy Aide | 0 | 5 | 5 | 545 | 65 | 71% | 7.8 |
| Administrator | 1 | 0 | 1 | 480 | 60 | 66% | 8 |
| Other Dietary Services Staff | 1 | 0 | 1 | 467 | 59 | 65% | 7.9 |
| Respiratory Therapy Technician | 0 | 2 | 2 | 461 | 58 | 64% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 461 | 59 | 65% | 7.8 |
| Speech Language Pathologist | 0 | 4 | 4 | 250 | 56 | 62% | 4 |
| Physical Therapy Assistant | 0 | 3 | 3 | 211 | 31 | 34% | 6.8 |
| RN Director of Nursing | 2 | 0 | 2 | 209 | 46 | 51% | 4.1 |
| Qualified Social Worker | 0 | 3 | 3 | 156 | 32 | 35% | 4.7 |
Health Inspection History
Source: CMS Health Citations (Jan 2022 – Feb 2025)
4
Inspections
31
Total Citations
0
Critical (J-L)
0
Serious (G-I)
7.75
Citations/Inspection
Feb 2025
Last Inspection
Citation Severity Distribution
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
10
32% of total
Resident Rights
4
13% of total
Infection Control
3
10% of total
Pharmacy Services
3
10% of total
Administration
1
3% of total
Abuse, Neglect & Exploitation
1
3% of total
Citation Sources
Standard Inspections
28
Complaint Investigations
5
State Comparison (DE)
Citations
31
Delaware average: 38.9
Critical Citations
0
Delaware average: 0.9
Recent Citations (Last 3 Years)
| Date | Severity ? | Category | Tag | Status |
|---|---|---|---|---|
| Feb 06, 2025 | D | Abuse/Neglect | F0610 | Corrected |
| Feb 06, 2025 | D | Environmental | F0919 | Corrected |
| Feb 06, 2025 | E | Infection Control | F0880 | Corrected |
| Feb 06, 2025 | D | Infection Control | F0883 | Corrected |
| Feb 06, 2025 | D | Pharmacy | F0758 | Corrected |
| Feb 06, 2025 | D | Pharmacy | F0760 | Corrected |
| Feb 06, 2025 | D | Pharmacy | F0761 | Corrected |
| Feb 06, 2025 | D | Quality of Care | F0677 | Corrected |
| Feb 06, 2025 | C | Quality of Care | F0680 | Corrected |
| Feb 06, 2025 | D | Quality of Care | F0686 | Corrected |
| Feb 06, 2025 | D | Quality of Care | F0690 | Corrected |
| Feb 06, 2025 | D | Quality of Care | F0695 | Corrected |
| Feb 06, 2025 | D | Quality of Care | F0700 | Corrected |
| Feb 06, 2025 | D | Care Planning | F0656 | Corrected |
| Feb 06, 2025 | D | Resident Rights | F0554 | Corrected |
| Feb 06, 2025 | D | Resident Rights | F0558 | Corrected |
| Feb 01, 2024 | F | Infection Control | F0880 | Corrected |
| Feb 01, 2024 | F | Nutrition | F0812 | Corrected |
| Feb 01, 2024 | D | Quality of Care | F0689 | Corrected |
| Feb 01, 2024 | D | Quality of Care | F0695 | Corrected |
| Feb 01, 2024 | D | Care Planning | F0656 | Corrected |
| Feb 01, 2024 | D | Resident Rights | F0558 | Corrected |
| Nov 17, 2023 | D | Nursing Services | F0726 | Corrected |
| Nov 17, 2023 | D | Quality of Care | F0684 | Corrected |
| Nov 17, 2023 | D | Care Planning | F0657 | Corrected |
| Jan 19, 2022 | D | Administration | F0773 | Corrected |
| Jan 19, 2022 | D | Nutrition | F0808 | Corrected |
| Jan 19, 2022 | F | Nutrition | F0812 | Corrected |
| Jan 19, 2022 | D | Quality of Care | F0684 | Corrected |
| Jan 19, 2022 | D | Care Planning | F0656 | Corrected |
| Jan 19, 2022 | B | Resident Rights | F0623 | Corrected |
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit LLC
Part of: Complete Care Management LLC
Resident Census by Payment Source
96
Total Residents
Medicare
12
(12.5%)
ⓘ
Medicaid
69
(71.9%)
ⓘ
Private Pay/Other
15
(15.6%)
ⓘ
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality Measures
CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.
Source: CMS Nursing Home Compare (Data as of Jan 2026)
High-Risk Clinical Events
3.9
Score
59% better than avg
Delaware avg: 9.6
Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline
Functional Decline
12.4
Score
35% better than avg
Delaware avg: 19.0
Composite score based on ADL decline, walking ability decline, and incontinence
Long-Stay Resident Measures
Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.
Need for Help with Daily Activities Increased
2.5%
Lost Too Much Weight
6.9%
Urinary Tract Infection
0.3%
Depressive Symptoms
2.8%
Falls with Major Injury
1.9%
Pneumococcal Vaccine
96.2%
Antipsychotic Use
13.9%
Walking Ability Worsened
6.0%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
2.4%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
28.6%
Short-Stay Resident Measures
Measures for residents who stay 100 days or less (typically rehabilitation patients).
Pneumococcal Vaccine
97.0%
18% better than avg
Delaware: 82.1%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.0%
100% better than avg
Delaware: 0.9%
Influenza Vaccine
100.0%
20% better than avg
Delaware: 83.1%
Financial Trends
Historical financial and operational data for Complete Care at Hillside LLC based on CMS SNF Cost Reports.
Occupancy Rate
88.5%
↑ 2.8pp vs 2023
Net Income
-$9,610
↑ ~$141K vs 2023
Total Payroll
$6,453,559
↑ ~$136K vs 2023
Profit Margin
-0.1%
↑ 1.1pp vs 2023
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Claim What’s Yours: Financial Aid for Delaware Seniors
Program
State Program Name
Eligibility
Benefits
Elderly and Disabled Waiver
Delaware Medicaid E&D Waiver
Official government program page
- General: Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.
- Income Limits (2025): ~$2,829/month (300% FBR, individual).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- DE Specifics: Small state, faster processing in some areas.
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home modifications.
Delaware Caregiver Support Program
DE Caregiver Support (NFCSP)
- General: Caregiver of someone 60+, Delaware resident.
- Income Limits: No strict limit; prioritizes low-income.
- Asset Limits: Not applicable.
- DE Specifics: Limited slots; rural focus.
- Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Program of All-Inclusive Care for the Elderly (PACE)
Delaware Medicaid PACE
Official government program page
- General: Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.
- Income Limits (2025): ~$2,829/month (300% FBR).
- Asset Limits: $2,000 (individual), $3,000 (couple).
- DE Specifics: Limited to specific areas (e.g., New Castle County); few providers.
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Medicare Savings Program (MSP)
Delaware Medicare Savings Program
Official government program page
- General: Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.
- Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
- Asset Limits: $9,430 (individual), $14,130 (couple).
- DE Specifics: Three tiers; broader limits than some states.
- Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Senior Community Service Employment Program (SCSEP)
Delaware SCSEP (federally funded, state-administered)
Official government program page
- General: Age 55+, unemployed, low-income, Delaware resident.
- Income Limits (2025): ~$1,983/month (125% FPL, individual).
- Asset Limits: Not specified; income-focused.
- DE Specifics: Priority for veterans, rural residents; ~400 slots/year.
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Claim What’s Yours Financial Aid for Delaware Seniors
Delaware Medicaid E&D Waiver
Elderly and Disabled Waiver
Requirements:
General:Age 65+ or disabled, Delaware resident, Medicaid- eligible, nursing home-level care need.
Income Limits (2025):~$2,829/month (300% FBR, individual).- Asset Limits:$2,000 (individual), $3,000 (couple).
DE Specifics:Small state, faster processing in some areas.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care (~$60/day), home modifications.
DE Caregiver Support (NFCSP)
Delaware Caregiver Support Program
Requirements:
- General:Caregiver of someone 60+, Delaware resident.
- Income Limits:No strict limit; prioritizes low-income.
- Asset Limits:Not applicable.
- DE Specifics:Limited slots; rural focus.
Benefits without Contact:
- Services: In-home respite (4-6 hours/day), adult day care (~$60/day), short-term facility care (up to 5 days).
Delaware Medicaid PACE
Program of All-Inclusive Care for the Elderly (PACE)
Requirements:
- General:Age 55+, Delaware resident, nursing home-level care need, safe with PACE support.
- Income Limits (2025):~$2,829/month (300% FBR).
- Asset Limits:$2,000 (individual), $3,000 (couple).
- DE Specifics:Limited to specific areas (e.g., New Castle County); few providers.
Benefits without Contact:
- Services: Personal care (5-7 hours/day), medical care, meals, transportation, therapy.
Delaware Medicare Savings Program
Medicare Savings Program (MSP)
Requirements:
- General:Age 65+ or disabled, Delaware resident, enrolled in Medicare Part A/B.
- Income Limits (2025):~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual, adjusted annually.
- Asset Limits:$9,430 (individual), $14,130 (couple).
- DE Specifics:Three tiers; broader limits than some states.
Benefits without Contact:
- Services: Covers Medicare Part B premiums ($174.70/month), deductibles ($240/year), copays (~20% of services).
Delaware SCSEP (federally funded, state-administered)
Senior Community Service Employment Program (SCSEP)
Requirements:
- General:Age 55+, unemployed, low-income, Delaware resident.
- Income Limits (2025):~$1,983/month (125% FPL, individual).
- Asset Limits:Not specified; income-focused.
- DE Specifics:Priority for veterans, rural residents; ~400 slots/year.
Benefits without Contact:
- Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
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