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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 161st out of 347 homes in New York.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 5m per day |
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
26% of new residents, usually for short-term rehab.
67% of new residents, often for short stays.
8% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #261 / 344Payroll — state benchmarkedThis home is ranked 261st out of 344 homes in New York.Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the New York average: 88.3%Rochester Center for Rehabilitation and Nursing is legally operated by Westgate Operations Associates, LLC (For Profit).
How this facility protects residents through staff vaccination policies and immunization practices.
Percentage of facility employees vaccinated against influenza.
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Enforcement actions are formal penalties or interventions imposed by the New York State Department of Health when a nursing home fails to meet state or federal care, safety, or regulatory standards. They may include directed plans of correction, civil monetary penalties, denial of payment, or appointment of temporary management.
This facility has 8 enforcement actions. 57% of NY nursing homes have zero, and the statewide average is 0.9.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations are formal regulatory violations recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory violations recorded by inspectors across all inspection types.
| 29 | 29 | This facility has total citations in line with the NY average (29 vs. NY avg 29).— At avg |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 25 | 20 | This facility has 25% more health citations than a typical NY nursing home (25 vs. NY avg 20).↑ 25% worse |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 4 | 4 | This facility has life safety citations in line with the NY average (4 vs. NY avg 4).— At avg |
|
Citations per year
Average citations per year since 2021.
| 5.8 | 5.8 | This facility has citations per year in line with the NY average (5.8 vs. NY avg 5.8).— At avg |
|
Citations per inspection
Average citations per inspection.
| 2.9 | 3.2 | This facility has 9% fewer citations per inspection than a typical NY nursing home (2.9 vs. NY avg 3.2).↓ 9% better |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 10 | 9 | This facility has 11% more total inspections than a typical NY nursing home (10 vs. NY avg 9).↑ 11% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 5 | This facility has 20% fewer inspections with citations than a typical NY nursing home (4 vs. NY avg 5).↓ 20% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 40% | 56% | This facility has 29% fewer inspection citation rate than a typical NY nursing home (40 vs. NY avg 56).↓ 29% better |
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 138 | 79 | This facility has 75% more total complaints than a typical NY nursing home (138 vs. NY avg 79).↑ 75% worse |
|
Complaints per year
Average complaints per year since 2021.
| 27.6 | 15.8 | This facility has 75% more complaints per year than a typical NY nursing home (27.6 vs. NY avg 15.8).↑ 75% worse |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 1.14 | 0.50 | This facility has 128% more complaints per bed than a typical NY nursing home (1.14 vs. NY avg 0.5).↑ 128% worse |
|
Complaint investigations
On-site investigations triggered by complaints filed with the NY Department of Health.
| 19 | 15 | This facility has 27% more complaint investigations than a typical NY nursing home (19 vs. NY avg 15).↑ 27% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on April 19, 2024, identified one deficiency related to parenteral/IV fluids. Earlier inspections showed a pattern of multiple deficiencies involving resident care, assessments, abuse policies, food and medication management, as well as building and life safety code issues. Complaint investigations were not noted as substantiated in the available reports, and enforcement actions such as fines or license suspensions were not listed. Prior reports also cited issues with accident hazards, medication errors, and environmental conditions. The facility’s inspection history shows ongoing challenges with both health and safety standards, with some fluctuations but no clear trend of consistent improvement or worsening.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsNew York average 3.6
Last Health inspection on Jan 2025
New York average 18.5
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
16 of 25 citations resulted from standard inspections; 1 of 25 resulted from complaint investigations; and 8 of 25 came from combined inspections (standard and complaint).
400% worse than New York averageNew York average: 0.2
0
100% better than New York averageNew York average: 0.2
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 14, 2025
Corrected
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jan 14, 2025
Corrected
Issues related to the availability and quality of nursing staff and the care they provide.
Jan 14, 2025
Corrected
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jan 14, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
2
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
2
2 active
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
0
0 Disposed
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2021
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2026
Next scheduled court appearance on record across active cases.
May 01, 2026Rochester Center for Rehabilitation and Nursing is located in Rochester, New York.
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6.8 miles from city center
Estimated distance in miles from Rochester's city center to Rochester Center for Rehabilitation and Nursing's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
699% better than New York averageNew York average ratio: 0.18:1
6% better than New York averageNew York average: 7.7 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.7 hoursNo contractors work on this role.
Total hours from contractors
4,165 contractor hours this quarter
| Certified Nursing Assistant | 74 | 0 | 74 | 22,794 | 91 | 100% | 8.7 |
| Licensed Practical Nurse | 37 | 0 | 37 | 12,460 | 91 | 100% | 8.8 |
| Registered Nurse | 9 | 0 | 9 | 2,018 | 90 | 99% | 8.3 |
| Other Dietary Services Staff | 4 | 0 | 4 | 1,722 | 89 | 98% | 7.9 |
| Respiratory Therapy Technician | 1 | 6 | 7 | 1,363 | 71 | 78% | 7 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 1,248 | 76 | 84% | 6.4 |
| Physical Therapy Assistant | 0 | 5 | 5 | 1,081 | 68 | 75% | 6.7 |
| Speech Language Pathologist | 0 | 2 | 2 | 821 | 68 | 75% | 6.9 |
| Qualified Social Worker | 0 | 2 | 2 | 526 | 60 | 66% | 5.8 |
| Other Social Services Staff | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Occupational Therapy Aide | 3 | 0 | 3 | 495 | 61 | 67% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 494 | 61 | 67% | 8.1 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 64% | 8 |
| Administrator | 1 | 0 | 1 | 448 | 56 | 62% | 8 |
| Physical Therapy Aide | 0 | 3 | 3 | 375 | 58 | 64% | 4.9 |
| Dental Services Staff | 4 | 0 | 4 | 307 | 40 | 44% | 6.2 |
| Qualified Activities Professional | 0 | 1 | 1 | 20 | 6 | 7% | 3.3 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
115Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.7
11% better than New York averageNew York average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.4
7% worse than New York averageNew York average: 18.1
Percent of long-stay residents whose need for help with daily activities has increased
17.9%
9% worse than New York averageNew York average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
13.6%
18% better than New York averageNew York average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
26.6%
25% worse than New York averageNew York average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than New York averageNew York average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
4.8%
34% better than New York averageNew York average: 7.2%
Percent of long-stay residents with a urinary tract infection
0.3%
80% better than New York averageNew York average: 1.4%
Percent of long-stay residents who lose too much weight
7.2%
18% worse than New York averageNew York average: 6.1%
Percent of long-stay residents who have depressive symptoms
27.6%
53% worse than New York averageNew York average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
2.6%
80% better than New York averageNew York average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.9%
7% better than New York averageNew York average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
97.1%
In line with New York averageNew York average: 95.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.0%
14% better than New York averageNew York average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
0.7%
42% better than New York averageNew York average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
82.6%
5% better than New York averageNew York average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
86% lower than New York averageNew York average: $66K
51% fewer fines than New York averageNew York average: 2.0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than New York averageNew York average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Oct 31, 2023 · $9K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 31, 2023Last updated: Jan 2026
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester (Island Cottage Road) | 120 | 98.3% | +11% | 4.83 | -53% | +35% | 0 | 5 | 1.7 | - | 119 | 2 | Loan, Sandra | $17.7M | $8.9M | 50.4% | 335769 | ||||
| Friendly Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester (City Of Rochester) | 200 | 89.0% | +1% | 4.71 | -78% | +32% | 0 | 14 | 4.7 | - | 172 | 17 | Johnson, Christine | $34.2M | $15.0M | 44% | 335476 | ||||
| Rochester Center for Rehabilitation and Nursing |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester | 124 | 98.4% | +11% | 3.42 | -55% | -5% | 1 | 25 | 6.3 | 1 | 119 | 10 | Gestetner, Michael | $18.4M | $6.3M | 34.2% | 335556 | ||||
| Blossom Health Care Center Inc |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester | 80 | 97.5% | +10% | 2.90 | -52% | -19% | 0 | 38 | 9.5 | - | 76 | 36 | Wood, Gerald | $9.0M | $4.2M | 46.7% | 335473 | ||||
| Cirrus Manor Residential Center | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Rochester | 200 | - | - | - | - | - | - | - | - | 0 | - | - | - | - | 39 | - | - | - | - | - |
Historical financial and operational data for Rochester Center for Rehabilitation and Nursing based on CMS SNF Cost Reports.
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The legal owner and operator of Rochester Center for Rehabilitation and Nursing is Westgate Operations Associates, LLC (For Profit).
Rochester Center for Rehabilitation and Nursing has a walk score of 10. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to NY state health department records, Rochester Center for Rehabilitation and Nursing's license number is 2753302N.
Rochester Center for Rehabilitation and Nursing's occupancy is 122%.
Rochester Center for Rehabilitation and Nursing has 124 beds.
Rochester Center for Rehabilitation and Nursing has had 29 recently reported deficiencies.
Yes — there are 7 photos of Rochester Center for Rehabilitation and Nursing in the photo gallery on this page.
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