Total health inspections
4
Virginia average 4.2
Last Health inspection on Mar 2024
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
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Memory Care in Norfolk
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Harbor‘s Edge
Memory Care in Norfolk
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Harbor‘s Edge
Overview of Harbor‘s Edge
Harbor’s Edge stands as a distinguished senior living community in Norfolk, Virginia, offering meticulously appointed assisted living apartments, making it an ideal choice for those seeking assisted living places. The community provides a conducive environment for an active lifestyle, with a host of offerings that include regular fine dining excursions and cultural outings.
Residents at Harbor’s Edge also enjoy occasional themed holiday parties and special events, ensuring a vibrant community life. Families can rest assured, as this community prioritizes safety and security through features like a secured parking garage, an emergency call system, and video surveillance. Moreover, Harbor’s Edge boasts an impressive array of amenities, such as a library, a golf simulator, a jacuzzi hot tub, a fitness center, and a heated pool, among others.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Nursing care per resident
This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
240
This home is often near full
That suggests steady demand, but availability may be limited.
Occupancy rate
175%
Residents per day (avg)
31
Occupancy rate
175%
Residents per day (avg)
31
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
74% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
26% of new residents, often for short stays.
Typical stay
5 - 6 years
Finances and operations
Voluntary non-profit community
Home revenue
$39.5M
Operating deficit
-$7.1M
Voluntary non-profit community
Home revenue
$39.5M
Operating deficit
-$7.1M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$10.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$36.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$46.5M
Walk Score: 46 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
AccreditationsU.S. News & World Report 2025 Best Independent Living, Best Continuing Care Retirement Community
AwardsBest Designed Life Plan Community in America 2022
Rehabilitation Services
Respite Care
Short-Term Rehab
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsIndependent Living, Assisted Living, Memory Care, Skilled Nursing
Operating HoursMonday-Sunday: 9am-5pm
Food DescriptionHarbor’s Edge offers fine dining and a variety of meal options.
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: 1 Bed / 2 Bed / 3 Bed
Building Type: High-rise
Transportation Services
Fitness and Recreation
Types of Care at Harbor‘s Edge
Assisted Living
Independent Living
Memory Care
Health Inspection History
Inspections
Total health citations
20
Virginia average 38.4
Citations per inspection
5
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 20 citations resulted from standard inspections; and 1 of 20 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Virginia averageVirginia average: 0.4
Serious Health citations
0
0
100% better than Virginia averageVirginia average: 1
0 critical citations
0 serious citations
20 moderate citations
0 minor citations
Citations history (last 3 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Mar 14, 2024
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Mar 14, 2024
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Aug 11, 2022
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Aug 11, 2022
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Aug 11, 2022
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Aug 11, 2022
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 11, 2022
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 11, 2022
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Memory Care around Norfolk The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
Harbor‘s Edge
NH
Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL
Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC
Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
Norfolk (Fort Norfolk)
240
Yes
46
1 Bed / 2 Bed / 3 Bed
-
100.0%
0
0%
0
Bay Lake Retirement and Assisted Living Community
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Virginia Beach (Northwest)
90
No
21
1 Bed / 2 Bed / 3 Bed
Ms. Catherine Abott
74.4%
32
65.6%
32
Protected: Bickford of Suffolk Assisted Living & Memory Care
AL
Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
Suffolk
74
Yes
25
1 Bed / 2 Bed / 3 Bed
Susan Vittori
-
19
78.9%
19
Places of interest near Harbor‘s Edge
1.6 miles from city center — 0.39 miles to nearest hospital (Fresenius Medical Care at Extended Recovery)
Calculate Travel Distance to Harbor‘s Edge
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
111
Employees
47
Contractors
64
Staff to resident ratio
4.27:1
156% better than Virginia averageVirginia average ratio: 1.67:1
Avg staff/day
36
Average shift
7 hours
13% worse than Virginia averageVirginia average: 8 hours
Total staff hours (quarter)
22,970
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
17
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
51
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
26.7%
6,124 contractor hours this quarter
Certified Nursing Assistant: 31
Licensed Practical Nurse: 7
Speech Language Pathologist: 6
Respiratory Therapy Technician: 5
Physical Therapy Aide: 3
Registered Nurse: 3
Qualified Social Worker: 2
Therapeutic Recreation Specialist: 2
Physical Therapy Assistant: 2
Medical Director: 1
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 20 | 31 | 51 | 9,561 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 10 | 7 | 17 | 2,894 | 91 | 100% | 7.5 |
| Registered Nurse | 7 | 3 | 10 | 2,762 | 91 | 100% | 7.6 |
| Speech Language Pathologist | 0 | 6 | 6 | 1,422 | 75 | 82% | 6.9 |
| Administrator | 2 | 0 | 2 | 975 | 65 | 71% | 7.5 |
| Physical Therapy Aide | 0 | 3 | 3 | 944 | 76 | 84% | 7.4 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 939 | 67 | 74% | 7.8 |
| RN Director of Nursing | 1 | 0 | 1 | 560 | 70 | 77% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 559 | 63 | 69% | 8.1 |
| Nurse Practitioner | 1 | 0 | 1 | 488 | 65 | 71% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 482 | 59 | 65% | 8.2 |
| Therapeutic Recreation Specialist | 0 | 2 | 2 | 419 | 59 | 65% | 6.1 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 318 | 58 | 64% | 4.6 |
| Occupational Therapy Aide | 1 | 1 | 2 | 312 | 56 | 62% | 4.6 |
| Physical Therapy Assistant | 0 | 2 | 2 | 155 | 44 | 48% | 3.5 |
| Qualified Social Worker | 0 | 2 | 2 | 106 | 48 | 53% | 2.1 |
| Medical Director | 0 | 1 | 1 | 70 | 41 | 45% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 6 | 3 | 3% | 2 |
51 Certified Nursing Assistant
% of Days
100%
17 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
100%
6 Speech Language Pathologist
% of Days
82%
2 Administrator
% of Days
71%
3 Physical Therapy Aide
% of Days
84%
2 Clinical Nurse Specialist
% of Days
74%
1 RN Director of Nursing
% of Days
77%
2 Other Dietary Services Staff
% of Days
69%
1 Nurse Practitioner
% of Days
71%
1 Dental Services Staff
% of Days
65%
2 Therapeutic Recreation Specialist
% of Days
65%
5 Respiratory Therapy Technician
% of Days
64%
2 Occupational Therapy Aide
% of Days
62%
2 Physical Therapy Assistant
% of Days
48%
2 Qualified Social Worker
% of Days
53%
1 Medical Director
% of Days
45%
1 Occupational Therapy Assistant
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total census
26 residents
Residents by payment source
Medicare
10 residents (38.5%)
Private pay or other
16 residents (61.5%)
Programs & Services
Residents' Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.0
47% worse than Virginia averageVirginia average: 10.1
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.4
In line with Virginia averageVirginia average: 19.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
19.4%
Percent of long-stay residents whose need for help with daily activities has increased
19.4%
15% worse than Virginia averageVirginia average: 16.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.3%
6% better than Virginia averageVirginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
13.7%
Percent of long-stay residents experiencing one or more falls with major injury
13.7%
278% worse than Virginia averageVirginia average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
12.7%
Percent of long-stay high risk residents with pressure ulcers
12.7%
136% worse than Virginia averageVirginia average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
6.1%
Percent of long-stay residents with a urinary tract infection
6.1%
296% worse than Virginia averageVirginia average: 1.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
14.0%
Percent of long-stay residents who lose too much weight
14.0%
138% worse than Virginia averageVirginia average: 5.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Virginia averageVirginia average: 14.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
21.6%
Percent of long-stay residents who received an antipsychotic medication
21.6%
68% worse than Virginia averageVirginia average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.1%
5% better than Virginia averageVirginia average: 91.3%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.7%
21% better than Virginia averageVirginia average: 74.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
27% better than Virginia averageVirginia average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.0%
21% better than Virginia averageVirginia average: 73.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Harbor‘s Edge based on CMS SNF Cost Reports.
Occupancy Rate
175.0%
↑ 12.7pp vs 2022
Net Income
-$7.1M
↑ ~$5.7M vs 2022
Total Payroll
$13.2M
↑ ~$1.2M vs 2022
Profit Margin
-19.6%
↑ 22.8pp vs 2022
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Guides for Better Senior Living
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Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance
Financial Aid for Virginia Seniors
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