Show Inspection Reports
Total health inspections
5
Virginia average 4.2
Last Health inspection on Jul 2024
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Consulate Health Care of Norfolk
Nursing Home in Norfolk
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Consulate Health Care of Norfolk
Nursing Home in Norfolk
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Consulate Health Care of Norfolk is a distinguished facility, boasting a substantial capacity of 222 beds for skilled nursing that aligns perfectly with nursing home requirements. Within this establishment, a strong sense of community is evident, fostering a supportive and caring environment. Their expertise extends to a wide spectrum of services, including short-term rehabilitation and long-term care. These services encompass physical, occupational, and speech therapies, ensuring a holistic approach to care.
Furthermore, Consulate Health Care of Norfolk excels as a memory care center. Their specialization also extends to the care of medically complex patients, supported by a comprehensive discharge planning program and post-acute care services. The patient care experience at this facility is exceptional, marked by a profound commitment to compassion and an unwavering dedication to exceeding expectations.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 50th out of 67 homes in Virginia.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 50th out of 67 homes in Virginia.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 19m per day
vs Virginia avg
-31%
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
222
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
87.3%
Avg. Length of Stay
216 days
Occupancy rate
87.3%
Avg. Length of Stay
216 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
3% of new residents, usually for short-term rehab.
Typical stay
3 - 4 months
Private pay
29% of new residents, often for short stays.
Typical stay
30 days
Medicaid
68% of new residents, often for long-term daily care.
Typical stay
9 - 10 months
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$24.7M
Operating loss
-$415.4K
Privately-owned community
Operated by a business corporation.
Home revenue
$24.7M
Operating loss
-$415.4K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$7.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$18.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$25.1M
Walk Score: 77 / 100
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
CMS Certification Number495273
Types of Care at Consulate Health Care of Norfolk
Assisted Living
Independent Living
Memory Care
Nursing Home
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
0 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Latest inspection
Date
July 16, 2024
Routine49 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 32 deficiencies
Inspection Report Summary for Consulate Health Care of Norfolk
The most recent inspection on July 16, 2024, found deficiencies related to malfunctioning air conditioning and failure to follow a Do Not Resuscitate order for one resident. Earlier inspections showed a pattern of issues including unsafe smoking practices that led to immediate jeopardy in 2023, as well as multiple deficiencies in resident care, medication management, infection control, and facility maintenance dating back several years. Complaint investigations revealed substantiated problems with unsafe smoking supervision and residents’ rights, while enforcement actions included abatement of immediate jeopardy but no fines or license suspensions were listed in the available reports. The main themes across inspections involved environmental safety, resident care planning, and medication management. The facility’s record shows ongoing challenges with compliance, with some corrective actions taken but recurring issues noted over time.
Health Inspection History
Inspections
Total health citations
54
Virginia average 38.4
Citations per inspection
10.8
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
45 of 54 citations resulted from standard inspections; and 9 of 54 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
150% worse than Virginia averageVirginia average: 0.4
Serious Health citations
2
2
100% worse than Virginia averageVirginia average: 1
1 critical citation
2 serious citations
49 moderate citations
2 minor citations
Citations history (last 3 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Jul 19, 2024
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Jul 19, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 19, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jul 19, 2024
Corrected
Resident Rights moderate citation
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Jul 19, 2024
Issues related to resident's rights, including dignity, privacy, and the ability to make decisions about their care.
Jul 19, 2024
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Mar 07, 2023
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Mar 07, 2023
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Norfolk The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| Autumn Care of Norfolk |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Norfolk (Foxhall) | 120 | 90.5% | +6% | 3.24 | -46% | -13% | 0 | 43 | 14.3 | 0 | 112 | - | 56 | Soper, Celia | $11.0M | $5.8M | 53.1% | 495253 | ||||
| Norview Heights Rehabilitation and Nursing |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Norfolk (Fairmont Park) | 60 | 90.8% | +6% | 3.27 | -38% | -13% | 0 | 46 | 9.2 | 1 | 50 | - | 30 | Marshall-Hodges, Kelli | $7.2M | $3.7M | 51.1% | 495309 | ||||
| Ruxton Health of Norfolk |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Norfolk (Greenhill Farms) | 60 | 90.8% | +6% | 3.27 | -38% | -13% | 0 | 46 | 9.2 | 1 | 50 | - | 39 | Marshall-Hodges, Kelli | $7.2M | $3.7M | 51.1% | 495309 | ||||
| Consulate Health Care of Norfolk |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Norfolk (Colonial Place) | 222 | 87.3% | +2% | 3.32 | -52% | -11% | 1 | 54 | 10.8 | 3 | 193 | - | 77 | Hajimomenian, Amir | $24.1M | $7.1M | 29.7% | 495273 | ||||
| Lafayette Villa Nursing Home | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Norfolk (Colonial Place) | - | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | 75 | - | - | - | - | - |
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Places of interest near Consulate Health Care of Norfolk
2.6 miles from city center
Estimated distance in miles from Norfolk's city center to Consulate Health Care of Norfolk's address, calculated via Google Maps.
— 1.72 miles to nearest hospital (Sentara Norfolk General Hospital -Advanced Heart Failure)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
252
Employees
234
Contractors
18
Staff to resident ratio
1.29:1
22% worse than Virginia averageVirginia average ratio: 1.67:1
Avg staff/day
67
Average shift
8.3 hours
0% compared with Virginia averageVirginia average: 8 hours
Total staff hours (quarter)
50,652
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.6 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
50
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
142
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
3.4%
1,737 contractor hours this quarter
Respiratory Therapy Technician: 3
Qualified Social Worker: 3
Occupational Therapy Aide: 3
Speech Language Pathologist: 2
Physical Therapy Assistant: 2
Medical Director: 2
Physical Therapy Aide: 2
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 142 | 0 | 142 | 28,432 | 91 | 100% | 8.5 |
| Licensed Practical Nurse | 50 | 0 | 50 | 10,735 | 91 | 100% | 8.8 |
| Registered Nurse | 11 | 0 | 11 | 2,758 | 91 | 100% | 9.6 |
| Clinical Nurse Specialist | 7 | 0 | 7 | 1,525 | 80 | 88% | 7.8 |
| Other Dietary Services Staff | 6 | 0 | 6 | 1,294 | 91 | 100% | 6.8 |
| Dental Services Staff | 4 | 0 | 4 | 1,238 | 71 | 78% | 9.4 |
| RN Director of Nursing | 4 | 0 | 4 | 898 | 83 | 91% | 7.8 |
| Mental Health Service Worker | 3 | 0 | 3 | 568 | 59 | 65% | 8 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 522 | 46 | 51% | 7 |
| Nurse Practitioner | 3 | 0 | 3 | 512 | 63 | 69% | 8.1 |
| Dietitian | 2 | 0 | 2 | 500 | 63 | 69% | 7.9 |
| Administrator | 2 | 0 | 2 | 456 | 57 | 63% | 8 |
| Speech Language Pathologist | 0 | 2 | 2 | 338 | 44 | 48% | 7.5 |
| Physical Therapy Assistant | 0 | 2 | 2 | 335 | 44 | 48% | 6.9 |
| Qualified Social Worker | 0 | 3 | 3 | 329 | 47 | 52% | 6.9 |
| Occupational Therapy Aide | 0 | 3 | 3 | 81 | 14 | 15% | 4.5 |
| Physical Therapy Aide | 0 | 2 | 2 | 76 | 16 | 18% | 4.7 |
| Medical Director | 0 | 2 | 2 | 37 | 65 | 71% | 0.6 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 19 | 13 | 14% | 1.4 |
142 Certified Nursing Assistant
% of Days
100%
50 Licensed Practical Nurse
% of Days
100%
11 Registered Nurse
% of Days
100%
7 Clinical Nurse Specialist
% of Days
88%
6 Other Dietary Services Staff
% of Days
100%
4 Dental Services Staff
% of Days
78%
4 RN Director of Nursing
% of Days
91%
3 Mental Health Service Worker
% of Days
65%
3 Respiratory Therapy Technician
% of Days
51%
3 Nurse Practitioner
% of Days
69%
2 Dietitian
% of Days
69%
2 Administrator
% of Days
63%
2 Speech Language Pathologist
% of Days
48%
2 Physical Therapy Assistant
% of Days
48%
3 Qualified Social Worker
% of Days
52%
3 Occupational Therapy Aide
% of Days
15%
2 Physical Therapy Aide
% of Days
18%
2 Medical Director
% of Days
71%
1 Occupational Therapy Assistant
% of Days
14%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
195
Medicare
5
2.6% of residents
Medicaid
182
93.3% of residents
Private pay or other
8
4.1% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.8
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.8
14% better than Virginia averageVirginia average: 10.1
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.7
10% better than Virginia averageVirginia average: 19.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
14.0%
Percent of long-stay residents whose need for help with daily activities has increased
14.0%
17% better than Virginia averageVirginia average: 16.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
13.8%
Percent of long-stay residents whose ability to move independently worsened
13.8%
30% better than Virginia averageVirginia average: 19.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.3%
12% worse than Virginia averageVirginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.8%
Percent of long-stay residents experiencing one or more falls with major injury
0.8%
77% better than Virginia averageVirginia average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
6.7%
Percent of long-stay high risk residents with pressure ulcers
6.7%
24% worse than Virginia averageVirginia average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.3%
Percent of long-stay residents with a urinary tract infection
0.3%
82% better than Virginia averageVirginia average: 1.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.5%
Percent of long-stay residents who lose too much weight
8.5%
45% worse than Virginia averageVirginia average: 5.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.5%
Percent of long-stay residents who have depressive symptoms
2.5%
83% better than Virginia averageVirginia average: 14.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
70.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
70.9%
22% worse than Virginia averageVirginia average: 91.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.4%
8% worse than Virginia averageVirginia average: 94.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.4%
57% worse than Virginia averageVirginia average: 74.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
2.2%
Percent of short-stay residents who newly received an antipsychotic medication
2.2%
81% worse than Virginia averageVirginia average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
26.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
26.8%
64% worse than Virginia averageVirginia average: 73.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$13K
74% lower than Virginia averageVirginia average: $52K
Number of fines
1
43% fewer fines than Virginia averageVirginia average: 1.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Virginia averageVirginia average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$13K
Virginia average
$52K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 7, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 7, 2023
$13K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Consulate Health Care of Norfolk based on CMS SNF Cost Reports.
Occupancy Rate
87.3%
↓ 1.6pp vs 2022
Net Income
-$415.4K
↓ ~$555.9K vs 2022
Total Payroll
$8.0M
↑ ~$655.4K vs 2022
Profit Margin
-1.7%
↓ 2.3pp vs 2022
Loading trend charts...
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