2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
2/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
You’ll find Norview Heights at 827 Norview Ave in Norfolk’s Fairmont Park neighborhood. It’s about 3.2 miles from Lake Taylor Transitional Care Hospital and 18.5 miles from the city center, so with a Walk Score of 30, a car is pretty much non-negotiable for getting around.
The place currently has 45 residents and is running at 90.8% occupancy. With an average stay of 137 days, it definitely leans more toward long-term residency than short-term rehab. Staffing is constant, though, with each resident getting about 3 hours and 16 minutes of care daily. That includes 28 minutes from registered nurses, 1 hour and 4 minutes from LPNs or LVNs, and 1 hour and 38 minutes from nurse aides.
They do have an active resident council, which is good; it gives people living there an actual way to speak up about policies or how things are run day-to-day. They also accept Medicare, Medicaid, and private pay, which is standard but necessary.
The thing that actually makes Norview Heights stand out is that they handle nursing home care, hospice, palliative care, and respite services all in one building. It’s honestly rare to see that entire spectrum under one roof. For families in Norfolk dealing with progressive illness or end-of-life planning, having everything integrated like this is a huge practical win. It saves everyone from the logistical nightmare of moving a loved one to a different facility when needs change.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 64th out of 89 homes in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 28m per day | ▼ 31% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 4m per day | ▲ 7% State avg: 1h 0m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 38m per day | ▼ 23% State avg: 2h 8m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 41m per day | ▼ 19% State avg: 3h 19m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 9m per day | ▲ 90% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 18m per day | ▼ 36% State avg: 28m per day · National avg: 29m per day |
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
16% more staff per resident than Virginia average
5% better than Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 4 RN Staff are full-time employees. No contractors work on this role.
4
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10 hoursAssists with medical care and medications.
21 total: 13 full-time employees and 8 contractors.
21
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursHelps with daily care and mobility.
38 total: 24 full-time employees and 14 contractors.
38
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
1,031 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 24 | 14 | 38 | 8,313 | 92 | 100% | 9 |
| Licensed Practical Nurse | 13 | 8 | 21 | 4,441 | 92 | 100% | 9.4 |
| Registered Nurse | 4 | 0 | 4 | 1,085 | 75 | 82% | 10 |
| RN Director of Nursing | 3 | 0 | 3 | 1,004 | 79 | 86% | 8.9 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 803 | 79 | 86% | 6.3 |
| Clinical Nurse Specialist | 5 | 0 | 5 | 753 | 73 | 79% | 8.7 |
| Administrator | 1 | 0 | 1 | 559 | 66 | 72% | 8.5 |
| Nurse Practitioner | 1 | 0 | 1 | 559 | 66 | 72% | 8.5 |
| Dietitian | 1 | 0 | 1 | 540 | 71 | 77% | 7.6 |
| Physical Therapy Assistant | 4 | 0 | 4 | 481 | 70 | 76% | 5.9 |
| Other Dietary Services Staff | 1 | 0 | 1 | 364 | 58 | 63% | 6.3 |
| Physical Therapy Aide | 3 | 0 | 3 | 203 | 29 | 32% | 7 |
| Speech Language Pathologist | 1 | 0 | 1 | 161 | 25 | 27% | 6.4 |
| Qualified Social Worker | 1 | 0 | 1 | 106 | 62 | 67% | 1.7 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.6
15% worse than Virginia averageVirginia average: 10.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.2
In line with Virginia averageVirginia average: 19.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
16.8%
In line with Virginia averageVirginia average: 16.8%
Percent of long-stay residents whose ability to move independently worsened
25.2%
27% worse than Virginia averageVirginia average: 19.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
18.6%
18% better than Virginia averageVirginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.2%
13% better than Virginia averageVirginia average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
11.9%
122% worse than Virginia averageVirginia average: 5.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Virginia averageVirginia average: 1.5%
Percent of long-stay residents who lose too much weight
1.2%
80% better than Virginia averageVirginia average: 5.9%
Percent of long-stay residents who have depressive symptoms
29.4%
97% worse than Virginia averageVirginia average: 14.9%
Percent of long-stay residents who received an antipsychotic medication
5.6%
56% better than Virginia averageVirginia average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
10% better than Virginia averageVirginia average: 91.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.0%
In line with Virginia averageVirginia average: 94.0%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
81.6%
9% better than Virginia averageVirginia average: 74.9%
Percent of short-stay residents who newly received an antipsychotic medication
2.2%
78% worse than Virginia averageVirginia average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
75.8%
In line with Virginia averageVirginia average: 73.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.3%
38% worse than Virginia averageVirginia average: 22.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.2%
21% worse than Virginia averageVirginia average: 11.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Virginia averageVirginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
69.6%
30% better than Virginia averageVirginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
44.8%
11% worse than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
33% of new residents, usually for short-term rehab.
36% of new residents, often for short stays.
30% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
45Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Norview Heights Rehabilitation and Nursing from 2011–2024, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 03/2024.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #88 / 89Payroll — State benchmarkedThis home is ranked 88th out of 89 homes in Virginia. Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #12 / 89Payroll % — State benchmarkedThis home is ranked 12th out of 89 homes in Virginia. Shows payroll as a percentage of revenue versus the Virginia average. Well-run Virginia facilities typically land around 51–60% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents stay for extended periods and receive ongoing daily care.
New residents most often arrive under private pay (36% of admissions), and a typical private pay stay runs around 30 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
3.2 miles from city center
Estimated distance in miles from Norfolk's city center to Norview Heights Rehabilitation and Nursing's address, calculated via Google Maps.
— 3.18 miles to nearest hospital (Lake Taylor Transitional Care Hospital)
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The information below is reported by the Virginia Department of Social Services and Department of Health.
| Autumn Care of Norfolk | NH HC MC RC | Norfolk (Foxhall) | 120
Facility
120
VA AVG
95
Rank
#89 / 371 |
90.5%
Facility
90.5%
VA AVG
85.7%
Rank
#43 / 314 | +6% | 3.24
Facility
3.24
VA AVG
3.74
Rank
#71 / 89 | -26% | -13% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 93 | 43
Facility
43
VA AVG
38.4
Rank
#58 / 90 | 14.3
Facility
14.3
VA AVG
8.9
Rank
#75 / 90 | - | 113 | - |
56
Facility
56
VA AVG
44
Rank
#143 / 449 | Celia Soper | $10.8M
Facility
$10.8M
VA AVG
$18.3M
Rank
#80 / 89 | $6.5M
Facility
$6.5M
VA AVG
$6.9M
Rank
#65 / 89 | 59.9%
Facility
59.9%
VA AVG
39.7%
Rank
#4 / 89 | 495253 | ||||
| Norview Heights Rehabilitation and Nursing | NH HC PC RC | Norfolk (Fairmont Park) | 60
Facility
60
VA AVG
95
Rank
#273 / 371 |
90.8%
Facility
90.8%
VA AVG
85.7%
Rank
#42 / 314 | +6% | 3.27
Facility
3.27
VA AVG
3.74
Rank
#64 / 89 | -52% | -13% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 93 | 46
Facility
46
VA AVG
38.4
Rank
#62 / 90 | 9.2
Facility
9.2
VA AVG
8.9
Rank
#51 / 90 | 1 | 55 | - |
30
Facility
30
VA AVG
44
Rank
#304 / 449 | Kelli Marshall-Hodges | $6.9M
Facility
$6.9M
VA AVG
$18.3M
Rank
#89 / 89 | $4.2M
Facility
$4.2M
VA AVG
$6.9M
Rank
#88 / 89 | 60.4%
Facility
60.4%
VA AVG
39.7%
Rank
#12 / 89 | 495309 | ||||
| Signature Healthcare of Norfolk | NH HC MC PC RC | Norfolk (Ghent) | 169
Facility
169
VA AVG
95
Rank
#29 / 371 |
92.3%
Facility
92.3%
VA AVG
85.7%
Rank
#30 / 314 | +8% | 3.39
Facility
3.39
VA AVG
3.74
Rank
#56 / 89 | +11% | -9% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 93 | 47
Facility
47
VA AVG
38.4
Rank
#64 / 90 | 15.7
Facility
15.7
VA AVG
8.9
Rank
#83 / 90 | 3 | 154 | - |
88
Facility
88
VA AVG
44
Rank
#21 / 449 | Dr. Cie Ake | $13.4M
Facility
$13.4M
VA AVG
$18.3M
Rank
#47 / 89 | $6.3M
Facility
$6.3M
VA AVG
$6.9M
Rank
#55 / 89 | 47.1%
Facility
47.1%
VA AVG
39.7%
Rank
#70 / 89 | 495068 | ||||
| Consulate Health Care of Norfolk | NH MC | Norfolk (Colonial Place) | 222
Facility
222
VA AVG
95
Rank
#10 / 371 |
87.3%
Facility
87.3%
VA AVG
85.7%
Rank
#66 / 314 | +2% | 3.32
Facility
3.32
VA AVG
3.74
Rank
#64 / 89 | -33% | -11% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 93 | 54
Facility
54
VA AVG
38.4
Rank
#73 / 90 | 10.8
Facility
10.8
VA AVG
8.9
Rank
#60 / 90 | 3 | 158 | - |
77
Facility
77
VA AVG
44
Rank
#56 / 449 | Amir Hajimomenian | $15.5M
Facility
$15.5M
VA AVG
$18.3M
Rank
#44 / 89 | $8.0M
Facility
$8.0M
VA AVG
$6.9M
Rank
#56 / 89 | 51.5%
Facility
51.5%
VA AVG
39.7%
Rank
#78 / 89 | 495273 |
Norview Heights Rehabilitation and Nursing is located in Norfolk, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Norview Heights Rehabilitation and Nursing is in the Fairmont Park neighborhood.
Norview Heights Rehabilitation and Nursing has a walk score of 30. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Norview Heights Rehabilitation and Nursing's occupancy is 90.8%.
Norview Heights Rehabilitation and Nursing is registered as a for-profit.
Yes — there is 1 photo of Norview Heights Rehabilitation and Nursing in the photo gallery on this page.
Norview Heights Rehabilitation and Nursing is located at 827 Norview Ave, Norfolk, VA 23509.
(757) 853-6281 will put you in contact with the team at Norview Heights Rehabilitation and Nursing.
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