Total health inspections
4
Virginia average 4.2
Last Health inspection on Mar 2024
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Harbor‘s Edge
Memory Care in Norfolk
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Harbor‘s Edge
Memory Care in Norfolk
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Harbor‘s Edge accepts Medicare and private pay.
Overview of Harbor‘s Edge
Harbor’s Edge stands as a distinguished senior living community in Norfolk, Virginia, offering meticulously appointed assisted living apartments, making it an ideal choice for those seeking assisted living places. The community provides a conducive environment for an active lifestyle, with a host of offerings that include regular fine dining excursions and cultural outings.
Residents at Harbor’s Edge also enjoy occasional themed holiday parties and special events, ensuring a vibrant community life. Families can rest assured, as this community prioritizes safety and security through features like a secured parking garage, an emergency call system, and video surveillance. Moreover, Harbor’s Edge boasts an impressive array of amenities, such as a library, a golf simulator, a jacuzzi hot tub, a fitness center, and a heated pool, among others.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 2nd out of 59 homes in Virginia.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 2nd out of 59 homes in Virginia.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
6h 37m per day
Rank #2 / 59Nurse hours — state benchmarkedThis home is ranked 2nd out of 59 homes in Virginia.Shows adjusted nurse hours per resident per day benchmarked to the Virginia average, with a ranking across 59 Virginia SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.
vs Virginia avg
+77%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 4m per day |
Capacity and availability
This home is often near full
Occupancy higher than 95% suggests steady demand, but availability may be limited.
Occupancy rate
175%
Rank #1 / 62Occupancy rate — state benchmarkedThis home is ranked 1st out of 62 homes in Virginia.Shows this facility's occupancy rate versus the Virginia average, with its statewide rank out of 62. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
39 days
Occupancy rate
175%
Rank #1 / 62Occupancy rate — state benchmarkedThis home is ranked 1st out of 62 homes in Virginia.Shows this facility's occupancy rate versus the Virginia average, with its statewide rank out of 62. Higher occupancy signals strong local demand and financial stability.
Avg. Length of Stay
39 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Breakdown by payment type
Medicare
74% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
26% of new residents, often for short stays.
Typical stay
5 - 6 years
Finances and operations
Voluntary non-profit community
Home revenue
$39.5M
Operating deficit
-$7.1M
Voluntary non-profit community
Home revenue
$39.5M Rank #10 / 59Revenue — state benchmarkedThis home is ranked 10th out of 59 homes in Virginia.Shows this facility's annual revenue compared to the Virginia SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.
Operating deficit
-$7.1M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #19 / 59Payroll — state benchmarkedThis home is ranked 19th out of 59 homes in Virginia.Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
$10.5M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #19 / 59Payroll — state benchmarkedThis home is ranked 19th out of 59 homes in Virginia.Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$36.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$46.5M
Walk Score: 46 / 100 Rank #20 / 50Walk Score — state benchmarkedThis home is ranked 20th out of 50 homes in Virginia.Shows how walkable this facility's neighborhood is compared to the average Walk Score across Virginia SNFs. Higher scores benefit residents, families, and staff.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
About this community
AwardsBest Designed Life Plan Community in America 2022
AccreditationsU.S. News & World Report 2025 Best Independent Living, Best Continuing Care Retirement Community
Rehabilitation Services
Respite Care
Short-Term Rehab
Licensed Nurses/CNAs
24-Hour Staffing
Operating HoursMonday-Sunday: 9am-5pm
Food DescriptionHarbor’s Edge offers fine dining and a variety of meal options.
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: 1 Bed / 2 Bed / 3 Bed
Building Type: High-rise
Transportation Services
Fitness and Recreation
Types of Care at Harbor‘s Edge
Assisted Living
Independent Living
Memory Care
Health Inspection History
Inspections
Total health citations
20
Rank #23 / 60Health citations — state benchmarkedThis home is ranked 23rd out of 60 homes in Virginia.Shows this facility's total health deficiency citations benchmarked to the Virginia state average, with a ranking across all 60 VA SNFs. Lower citation counts earn a better rank.
Virginia average 38.4
Citations per inspection
5
Rank #16 / 60Citations per inspection — state benchmarkedThis home is ranked 16th out of 60 homes in Virginia.Shows average deficiency citations per CMS inspection for this facility versus the Virginia mean across 60 SNFs with citation data. Lower is better.
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
19 of 20 citations resulted from standard inspections; and 1 of 20 resulted from complaint investigations.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
100% better than Virginia averageVirginia average: 0.4
Serious Health citations
0
0
100% better than Virginia averageVirginia average: 1
0 critical citations
0 serious citations
20 moderate citations
0 minor citations
Citations history (last 3 years)
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Mar 14, 2024
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Mar 14, 2024
Corrected
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Aug 11, 2022
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Aug 11, 2022
Corrected
Administration moderate citation
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Aug 11, 2022
Issues related to how the facility is managed, including policies, procedures, and compliance with regulations.
Aug 11, 2022
Corrected
Care Planning moderate citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 11, 2022
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 11, 2022
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Financial Assistance for
Memory Care in Virginia
Harbor‘s Edge is located in Norfolk, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Places of interest near Harbor‘s Edge
1.6 miles from city center
Estimated distance in miles from Norfolk's city center to Harbor‘s Edge's address, calculated via Google Maps.
— 0.39 miles to nearest hospital (Fresenius Medical Care at Extended Recovery)
Calculate Travel Distance to Harbor‘s Edge
Add your location
Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
111
Employees
47
Contractors
64
Staff to resident ratio
4.27:1
156% better than Virginia averageVirginia average ratio: 1.67:1
Avg staff/day
36
Average shift
7 hours
13% worse than Virginia averageVirginia average: 8 hours
Total staff hours (quarter)
22,970
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
17
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.5 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
51
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
26.7%
6,124 contractor hours this quarter
Certified Nursing Assistant: 31
Licensed Practical Nurse: 7
Speech Language Pathologist: 6
Respiratory Therapy Technician: 5
Physical Therapy Aide: 3
Registered Nurse: 3
Qualified Social Worker: 2
Therapeutic Recreation Specialist: 2
Physical Therapy Assistant: 2
Medical Director: 1
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 20 | 31 | 51 | 9,561 | 91 | 100% | 7.4 |
| Licensed Practical Nurse | 10 | 7 | 17 | 2,894 | 91 | 100% | 7.5 |
| Registered Nurse | 7 | 3 | 10 | 2,762 | 91 | 100% | 7.6 |
| Speech Language Pathologist | 0 | 6 | 6 | 1,422 | 75 | 82% | 6.9 |
| Administrator | 2 | 0 | 2 | 975 | 65 | 71% | 7.5 |
| Physical Therapy Aide | 0 | 3 | 3 | 944 | 76 | 84% | 7.4 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 939 | 67 | 74% | 7.8 |
| RN Director of Nursing | 1 | 0 | 1 | 560 | 70 | 77% | 8 |
| Other Dietary Services Staff | 2 | 0 | 2 | 559 | 63 | 69% | 8.1 |
| Nurse Practitioner | 1 | 0 | 1 | 488 | 65 | 71% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 482 | 59 | 65% | 8.2 |
| Therapeutic Recreation Specialist | 0 | 2 | 2 | 419 | 59 | 65% | 6.1 |
| Respiratory Therapy Technician | 0 | 5 | 5 | 318 | 58 | 64% | 4.6 |
| Occupational Therapy Aide | 1 | 1 | 2 | 312 | 56 | 62% | 4.6 |
| Physical Therapy Assistant | 0 | 2 | 2 | 155 | 44 | 48% | 3.5 |
| Qualified Social Worker | 0 | 2 | 2 | 106 | 48 | 53% | 2.1 |
| Medical Director | 0 | 1 | 1 | 70 | 41 | 45% | 1.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 6 | 3 | 3% | 2 |
51 Certified Nursing Assistant
% of Days
100%
17 Licensed Practical Nurse
% of Days
100%
10 Registered Nurse
% of Days
100%
6 Speech Language Pathologist
% of Days
82%
2 Administrator
% of Days
71%
3 Physical Therapy Aide
% of Days
84%
2 Clinical Nurse Specialist
% of Days
74%
1 RN Director of Nursing
% of Days
77%
2 Other Dietary Services Staff
% of Days
69%
1 Nurse Practitioner
% of Days
71%
1 Dental Services Staff
% of Days
65%
2 Therapeutic Recreation Specialist
% of Days
65%
5 Respiratory Therapy Technician
% of Days
64%
2 Occupational Therapy Aide
% of Days
62%
2 Physical Therapy Assistant
% of Days
48%
2 Qualified Social Worker
% of Days
53%
1 Medical Director
% of Days
45%
1 Occupational Therapy Assistant
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
26
Medicare
10
38.5% of residents
Private pay or other
16
61.5% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.0
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
15.0
47% worse than Virginia averageVirginia average: 10.1
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.4
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.4
In line with Virginia averageVirginia average: 19.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
19.4%
Percent of long-stay residents whose need for help with daily activities has increased
19.4%
15% worse than Virginia averageVirginia average: 16.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.3%
6% better than Virginia averageVirginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
13.7%
Percent of long-stay residents experiencing one or more falls with major injury
13.7%
278% worse than Virginia averageVirginia average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
12.7%
Percent of long-stay high risk residents with pressure ulcers
12.7%
136% worse than Virginia averageVirginia average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
6.1%
Percent of long-stay residents with a urinary tract infection
6.1%
296% worse than Virginia averageVirginia average: 1.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
14.0%
Percent of long-stay residents who lose too much weight
14.0%
138% worse than Virginia averageVirginia average: 5.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Virginia averageVirginia average: 14.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
21.6%
Percent of long-stay residents who received an antipsychotic medication
21.6%
68% worse than Virginia averageVirginia average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
96.1%
5% better than Virginia averageVirginia average: 91.3%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.7%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
90.7%
21% better than Virginia averageVirginia average: 74.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.9%
27% better than Virginia averageVirginia average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
89.0%
21% better than Virginia averageVirginia average: 73.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Memory Care around Norfolk The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| Harbor‘s Edge |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Norfolk (Fort Norfolk) | 240 | Yes | 46 | 1 Bed / 2 Bed / 3 Bed | - | 100.0% | 0 | 0% | 0 | 0 | - |
| Bay Lake Retirement and Assisted Living Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Virginia Beach (Northwest) | 90 | No | 21 | 1 Bed / 2 Bed / 3 Bed | Ms. Catherine Abott | 74.4% | 32 | 65.6% | 21 | 54 | 1.7 |
| Bickford of Suffolk Assisted Living & Memory Care |
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Suffolk (Harbour View) | 74 | Yes | 25 | 1 Bed / 2 Bed / 3 Bed | Susan Vittori | - | 19 | 78.9% | 8 | 0 | 0.0 |
Financial Trends
Historical financial and operational data for Harbor‘s Edge based on CMS SNF Cost Reports.
Occupancy Rate
175.0%
↑ 12.7pp vs 2022
Net Income
-$7.1M
↑ ~$5.7M vs 2022
Total Payroll
$13.2M
↑ ~$1.2M vs 2022
Profit Margin
-19.6%
↑ 22.8pp vs 2022
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