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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Epic Rehabilitation and Nursing at White Plains is a 160-bed skilled nursing facility at 120 Church Street in White Plains, New York, in Westchester County, operated by HBL SNF LLC, a for-profit partnership, with property held by Westchester Health Care Properties I, LLC. The facility holds a CMS Long-Stay High Performing designation. It accepts Medicare and Medicaid, operates at 92.5 percent occupancy, above the New York state average of 88.3 percent, and maintains an average length of stay of 108 days. Medicare accounts for 76 percent of new admissions, private pay for 17 percent, and Medicaid for 8 percent. Annual revenue is $35.7 million against total costs of $36.4 million, with an operating loss of $1.5 million.
Total adjusted nursing hours per resident per day are 3 hours 10 minutes, below the New York state average of 3 hours 29 minutes. Registered nurse hours are 33 minutes per resident per day, 21 percent below the state average. Licensed practical nurse hours are 52 minutes, 13 percent above state average. Nurse aide hours are 2 hours 13 minutes, in line with state average. Physical therapist hours are 16 minutes per resident per day, 129 percent above state average. CMS star ratings are 2 out of 5 overall and for health inspection, 2 out of 5 for staffing, and 4 out of 5 for quality measures. Confirmed specialties include neurological and orthopedic care and subacute wound care. Additional services include podiatry, speech therapy, occupational therapy, hospice, oral chemotherapy consulting, psychiatry, and registered dieticians. Activity programming includes parties, picnics, drama clubs, family support groups, bingo, spa services, and pet therapy. Telemedicine is a confirmed operational feature.
The New York State Department of Health conducted 4 inspections producing 13 health citations and 4 life safety citations. The most recent, an abbreviated survey on December 22, 2025, identified deficiencies related to treatment not following consultation recommendations and incomplete physician review. Earlier inspections showed recurring issues in medication management, care planning, infection control, food safety, resident rights, and nursing services. Complaint investigations found one instance of unprofessional staff behavior and delayed abuse reporting, with abuse not substantiated. Twenty-eight complaints have been filed, at a rate of 17.5 per 100 occupied beds, below the New York state average of 49.9. No fines, immediate jeopardy findings, or enforcement actions appear in the public record.
Long-stay residents show 28.6 percent with depressive symptoms, 58 percent worse than the New York state average. High-risk clinical events are 16 percent worse than state average. Functional decline is 8 percent worse. Need for help with daily activities increased in 23.9 percent of long-stay residents, 46 percent worse than state average. Hospitalizations per 1,000 days are 2.61, 53 percent worse than state average. Walking ability worsened in 14.6 percent of long-stay residents, 12 percent better than state average. Falls with major injury are 1.0 percent, 66 percent better than state average. Urinary tract infections are 0.3 percent, 81 percent better than state average. High-risk residents with pressure ulcers are 10.2 percent, 42 percent worse than state average.
Short-stay residents show 60.3 percent successful return to home or community, 19 percent better than state average. Ability to care for self at discharge is 76.1 percent, 42 percent better than state average. Re-hospitalization after SNF stay is 21.8 percent, 6 percent worse than state average. Emergency department visits are 10.5 percent, 8 percent worse than state average. Falls with major injury are 0.2 percent, 69 percent better than state average.
White Plains Hospital is approximately 0.5 miles away.
Families should ask directly about depressive symptom management for long-stay residents, where outcomes are 58 percent worse than state average.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 190th out of 347 homes in New York.| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 33m per day | ▼ 21% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 52m per day | ▲ 13% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 13m per day | ■ Avg State avg: 2h 11m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 22m per day | ▲ 6% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 16m per day | ▲ 129% State avg: 7m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 24m per day | ▼ 14% State avg: 28m per day · National avg: 28m per day |
Most residents typically stay for a few weeks or months before returning home or moving on.
76% of new residents, usually for short-term rehab.
17% of new residents, often for short stays.
8% of new residents, often for long-term daily care.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #89 / 344Payroll — state benchmarkedThis home is ranked 89th out of 344 homes in New York.Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Higher than the New York average: 88.3%Epic Rehabilitation and Nursing at White Plains is legally operated by HBL SNF LLC (For Profit).
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 13 | 29 | This facility has 55% fewer total citations than a typical New York nursing home (13 vs. NY avg 29).↓ 55% better |
|
Health citations
Violations related to resident care, clinical practices, and day-to-day operations.
| 9 | 20 | This facility has 55% fewer health citations than a typical New York nursing home (9 vs. NY avg 20).↓ 55% better |
|
Life safety citations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 4 | 4 | This facility has life safety citations in line with the New York average (4 vs. NY avg 4).— At avg |
|
Citations per year
Average citations per year since 2020.
| 2.2 | 4.8 | This facility has 54% fewer citations per year than a typical New York nursing home (2.2 vs. NY avg 4.8).↓ 54% better |
|
Citations per inspection
Average citations per inspection.
| 3.3 | 3.2 | This facility has 3% more citations per inspection than a typical New York nursing home (3.3 vs. NY avg 3.2).↑ 3% worse |
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 4 | 9 | This facility has 56% fewer total inspections than a typical New York nursing home (4 vs. NY avg 9).↓ 56% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 4 | 5 | This facility has 20% fewer inspections with citations than a typical New York nursing home (4 vs. NY avg 5).↓ 20% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York nursing home (100% vs. NY avg 56%).↑ 44% worse |
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 28 | 79 | This facility has 65% fewer total complaints than a typical New York nursing home (28 vs. NY avg 79).↓ 65% better |
|
Complaints per year
Average complaints per year since 2020.
| 4.7 | 13.2 | This facility has 64% fewer complaints per year than a typical New York nursing home (4.7 vs. NY avg 13.2).↓ 64% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.18 | 0.50 | This facility has 64% fewer complaints per bed than a typical New York nursing home (0.18 vs. NY avg 0.5).↓ 64% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 7 | 15 | This facility has 53% fewer complaint investigations than a typical New York nursing home (7 vs. NY avg 15).↓ 53% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on December 22, 2025, identified deficiencies related to treatment and care not following consultation recommendations and incomplete physician review of a resident’s care. Earlier inspections showed a pattern of medication management issues, including errors in administration and storage, as well as concerns about staff identification, resident rights, care planning, behavioral health services, food safety, and infection control. Complaint investigations found one instance of unprofessional behavior by staff and delayed abuse reporting, though abuse was not substantiated. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s inspection history shows ongoing challenges with medication and care documentation, with some issues recurring over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsNew York average 3.6
Last Health inspection on Oct 2024
New York average 18.5
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
11 of 13 citations resulted from standard inspections; and 2 of 13 came from combined inspections (standard and complaint).
100% better than New York averageNew York average: 0.2
0
100% better than New York averageNew York average: 0.2
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Oct 11, 2024
Corrected
Issues related to the availability and quality of nursing staff and the care they provide.
Oct 11, 2024
Corrected
Issues related to the availability and quality of nursing staff and the care they provide.
Oct 11, 2024
Corrected
Issues related to food quality, meal service, and resident's nutritional needs.
Oct 11, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
4
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
3
3 active
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
1
1 Disposed
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2024
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2026
Next scheduled court appearance on record across active cases.
May 01, 2026Epic Rehabilitation and Nursing at White Plains is located in White Plains, New York.
Here are the financial assistance programs available to residents in New York.
141.2 miles from city center
Estimated distance in miles from White Plains's city center to Epic Rehabilitation and Nursing at White Plains's address, calculated via Google Maps.
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This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
991% better than New York averageNew York average ratio: 0.18:1
0% compared with New York averageNew York average: 7.7 hours
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Total hours from contractors
1,659 contractor hours this quarter
| Certified Nursing Assistant | 98 | 2 | 100 | 28,969 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 36 | 0 | 36 | 11,940 | 91 | 100% | 8.3 |
| Registered Nurse | 19 | 1 | 20 | 5,704 | 91 | 100% | 7.8 |
| Respiratory Therapy Technician | 14 | 3 | 17 | 3,611 | 91 | 100% | 6.8 |
| Other Dietary Services Staff | 9 | 0 | 9 | 3,143 | 91 | 100% | 7.4 |
| Physical Therapy Assistant | 13 | 1 | 14 | 2,737 | 91 | 100% | 7.4 |
| Physical Therapy Aide | 9 | 1 | 10 | 1,891 | 91 | 100% | 5.7 |
| Speech Language Pathologist | 4 | 0 | 4 | 1,763 | 76 | 84% | 7.5 |
| Mental Health Service Worker | 2 | 1 | 3 | 927 | 65 | 71% | 7.6 |
| Qualified Social Worker | 0 | 5 | 5 | 644 | 68 | 75% | 5.4 |
| Qualified Activities Professional | 7 | 0 | 7 | 600 | 91 | 100% | 3.7 |
| Clinical Nurse Specialist | 1 | 4 | 5 | 562 | 65 | 71% | 5.7 |
| Administrator | 1 | 0 | 1 | 435 | 58 | 64% | 7.5 |
| Occupational Therapy Aide | 2 | 0 | 2 | 423 | 60 | 66% | 6.3 |
| Dietitian | 1 | 0 | 1 | 398 | 53 | 58% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 390 | 52 | 57% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 307 | 39 | 43% | 7.9 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 88 | 13 | 14% | 5.2 |
| Medical Director | 0 | 1 | 1 | 52 | 13 | 14% | 4 |
| RN Director of Nursing | 0 | 1 | 1 | 11 | 4 | 4% | 2.8 |
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
126Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.4
16% worse than New York averageNew York average: 9.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.6
8% worse than New York averageNew York average: 18.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
23.9%
46% worse than New York averageNew York average: 16.4%
Percent of long-stay residents whose ability to move independently worsened
14.6%
12% better than New York averageNew York average: 16.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.3%
5% better than New York averageNew York average: 21.4%
Percent of long-stay residents experiencing one or more falls with major injury
1.0%
66% better than New York averageNew York average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
10.2%
42% worse than New York averageNew York average: 7.2%
Percent of long-stay residents with a urinary tract infection
0.3%
81% better than New York averageNew York average: 1.4%
Percent of long-stay residents who lose too much weight
7.3%
20% worse than New York averageNew York average: 6.1%
Percent of long-stay residents who have depressive symptoms
28.6%
58% worse than New York averageNew York average: 18.1%
Percent of long-stay residents who received an antipsychotic medication
14.4%
15% worse than New York averageNew York average: 12.6%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.5%
8% better than New York averageNew York average: 91.4%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.1%
In line with New York averageNew York average: 95.2%
Number of hospitalizations per 1,000 long-stay resident days.
2.61
53% worse than New York averageNew York average: 1.71
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.68
24% worse than New York averageNew York average: 1.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.6%
21% better than New York averageNew York average: 76.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.5%
14% worse than New York averageNew York average: 1.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.2%
18% better than New York averageNew York average: 78.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
21.8%
6% worse than New York averageNew York average: 20.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.5%
8% worse than New York averageNew York average: 9.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.2%
69% better than New York averageNew York average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
76.1%
42% better than New York averageNew York average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
60.3%
19% better than New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
The information below is reported by the New York State Department of Health.
| The Knolls, A Bethel Community |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Valhalla | 20 | 90.0% | +2% | 5.50 | +137% | +54% | 0 | 8 | 8.0 | - | 16 | 12 | The Bethel Methodist Home | $14.3M | $3.3M | 23.3% | 335844 | ||||
| Epic Rehabilitation and Nursing at White Plains |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | White Plains | 160 | 96.3% | +9% | 3.17 | -33% | -11% | 0 | 13 | 13.0 | - | 144 | 97 | Westchester Health Care Properties I, LLC | $35.7M | $14.0M | 39.2% | 335878 |
Historical financial and operational data for Epic Rehabilitation and Nursing at White Plains based on CMS SNF Cost Reports.
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The legal owner and operator of Epic Rehabilitation and Nursing at White Plains is HBL SNF LLC (For Profit).
Epic Rehabilitation and Nursing at White Plains has a walk score of 97. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
According to NY state health department records, Epic Rehabilitation and Nursing at White Plains's license number is 5902319N.
Epic Rehabilitation and Nursing at White Plains's occupancy is 96%.
Epic Rehabilitation and Nursing at White Plains has 160 beds.
Epic Rehabilitation and Nursing at White Plains has had 13 recently reported deficiencies.
Yes — there are 12 photos of Epic Rehabilitation and Nursing at White Plains in the photo gallery on this page.
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