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Merrill Gardens at West Chester is an exquisite and upscale residence nestled in the heart of West Chester, Pennsylvania. This remarkable community offers a range of exceptional services, including independent living, personal care, and memory care. Step into a world of elegance as you enter their beautifully appointed interiors, surrounded by galleries, renowned restaurants, and esteemed healthcare facilities.
The home offers specialized memory care services in their dedicated and private homes. These memory care private homes provide a safe and nurturing environment for residents with memory impairments, allowing them to receive personalized attention and support tailored to their specific needs. With their memory care private homes and glowing reviews, Merrill Gardens at West Chester is a beacon of hope and support for individuals and families navigating the challenges of memory loss.
The community features spacious private apartments and well-appointed common areas.
Similar to the Pennsylvania average: 78.7%Merrill Gardens at West Chester is legally operated by West Chester Pa Senior Property Llc.
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. See the assisted living residences benchmark below for the typical Pennsylvania score; higher is better.
Near the Pennsylvania average for assisted living residences.
Pennsylvania assisted living residences benchmark: C+ 77/100
Inspection score: 75 out of 100. Letter grade C. Near the Pennsylvania average for assisted living residences.
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 51 | 63 | This facility has 19% fewer total citations than a typical Pennsylvania assisted living residence (51 vs. PA avg 63).↓ 19% better |
|
Citations per year
Average citations per year since 2022.
| 12.8 | 15.8 | This facility has 19% fewer citations per year than a typical Pennsylvania assisted living residence (12.8 vs. PA avg 15.8).↓ 19% better |
|
Citations per inspection
Average citations per inspection.
| 5.1 | 5.7 | This facility has 11% fewer citations per inspection than a typical Pennsylvania assisted living residence (5.1 vs. PA avg 5.7).↓ 11% better |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 10 | 11 | This facility has 9% fewer total inspections than a typical Pennsylvania assisted living residence (10 vs. PA avg 11).↓ 9% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 9 | 8 | This facility has 13% more inspections with citations than a typical Pennsylvania assisted living residence (9 vs. PA avg 8).↑ 13% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 90% | 73% | This facility has 17 percentage points higher inspection citation rate than a typical Pennsylvania assisted living residence (90% vs. PA avg 73%).↑ 17% worse |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 4 | This facility has 50% fewer total complaints than a typical Pennsylvania assisted living residence (2 vs. PA avg 4).↓ 50% better |
|
Complaints per year
Average complaints per year since 2022.
| 0.5 | 1 | This facility has 50% fewer complaints per year than a typical Pennsylvania assisted living residence (0.5 vs. PA avg 1).↓ 50% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on August 25, 2025, found three deficiencies related to record confidentiality, exterior hazards, and unobstructed egress, all of which were promptly corrected. Earlier inspections showed a pattern of deficiencies involving resident safety, medication management, staff training, and abuse incidents, with some substantiated complaints including physical abuse by staff and residents. Inspectors cited issues such as unsecured poisonous materials, incomplete support plans, insufficient staffing and training, and medication storage problems. Complaint investigations were mostly substantiated when related to abuse or incident reporting failures, though some complaint inspections found no deficiencies. The facility has addressed many prior deficiencies through accepted plans of correction, but recent findings indicate ongoing attention is needed to maintain compliance.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Pets Allowed
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: 3-story
Transportation Services
Fitness and Recreation
19.2 miles from city center
Estimated distance in miles from West Chester's city center to Merrill Gardens at West Chester's address, calculated via Google Maps.
— 3.21 miles to nearest hospital (Bryn Mawr Rehab Hospital)
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Merrill Gardens at West Chester is located in West Chester, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| Merrill Gardens at West Chester |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | West Chester (Ward Avenue) | 94 | Yes | 14 | West Chester Pa Senior Property LLC | 10 | 2
Facility
2
PA AVG
3.3
Rank
#187 / 481 | 90%
Facility
90%
PA AVG
64.7%
Rank
#446 / 481 | 51
Facility
51
PA AVG
62.2
Rank
#299 / 481 | 5.1
Facility
5.1
PA AVG
4.9
Rank
#327 / 481 | Profit | 112
Facility
112
PA AVG
76.7
Rank
#67 / 361 | 1.51 |
78.7%
Facility
78.7%
PA AVG
67.8%
Rank
#149 / 495 | Studio / 1 Bed / 2 Bed |
| Riverton Enhanced Senior Living |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Allentown (Rittersville) | 90 | No | 56 | Riverton Operator LLC | 12 | 2
Facility
2
PA AVG
3.3
Rank
#187 / 481 | 58.3%
Facility
58.3%
PA AVG
64.7%
Rank
#150 / 481 | 44
Facility
44
PA AVG
62.2
Rank
#268 / 481 | 3.7
Facility
3.7
PA AVG
4.9
Rank
#229 / 481 | Profit | 85
Facility
85
PA AVG
76.7
Rank
#133 / 361 | 1.23 |
76.7%
Facility
76.7%
PA AVG
67.8%
Rank
#177 / 495 | Studio / 1 Bed / 2 Bed |
| The Hearth at Drexel |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Bala Cynwyd (Belmont Avenue) | 85 | No | 58 | Mary J Drexel Home | 14 | 4
Facility
4
PA AVG
3.3
Rank
#301 / 481 | 71.4%
Facility
71.4%
PA AVG
64.7%
Rank
#287 / 481 | 81
Facility
81
PA AVG
62.2
Rank
#383 / 481 | 5.8
Facility
5.8
PA AVG
4.9
Rank
#362 / 481 | Non-Profit | 115
Facility
115
PA AVG
76.7
Rank
#57 / 361 | 1.55 |
87.1%
Facility
87.1%
PA AVG
67.8%
Rank
#67 / 495 | Studio / 1 Bed / 2 Bed |
| Celebration Villa of Dillsburg |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Dillsburg | 80 | Yes | 13 | Ec Opco Dillsburg LLC | 11 | 3
Facility
3
PA AVG
3.3
Rank
#246 / 481 | 63.6%
Facility
63.6%
PA AVG
64.7%
Rank
#205 / 481 | 39
Facility
39
PA AVG
62.2
Rank
#249 / 481 | 3.5
Facility
3.5
PA AVG
4.9
Rank
#217 / 481 | Profit | - | - |
53.8%
Facility
53.8%
PA AVG
67.8%
Rank
#392 / 495 | Studio / 1 Bed / 2 Bed |
| Westlake Woods by New Perspective |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Erie (Stonegate) | 79 | Yes | 48 | Erie Ops LLC | 12 | 5
Facility
5
PA AVG
3.3
Rank
#347 / 481 | 83.3%
Facility
83.3%
PA AVG
64.7%
Rank
#394 / 481 | 136
Facility
136
PA AVG
62.2
Rank
#431 / 481 | 11.3
Facility
11.3
PA AVG
4.9
Rank
#448 / 481 | Profit | 58
Facility
58
PA AVG
76.7
Rank
#228 / 361 | 1.38 |
55.7%
Facility
55.7%
PA AVG
67.8%
Rank
#380 / 495 | Studio / 1 Bed / 2 Bed |
Merrill Gardens at West Chester is in the Ward Avenue neighborhood of West Chester.
The legal owner and operator of Merrill Gardens at West Chester is West Chester Pa Senior Property Llc.
Merrill Gardens at West Chester has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.
According to PA state health department records, Merrill Gardens at West Chester's license number is 149120.
According to PA state health department records, Merrill Gardens at West Chester's license expires on November 14, 2026.
Merrill Gardens at West Chester's occupancy is 79%.
Merrill Gardens at West Chester has 94 beds.
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