The Hickman

Q: Is The Hickman in a walkable area?

The Hickman has a walk score of 98. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

Q: What is the license number of The Hickman?

According to PA state health department records, The Hickman's license number is 140930.

Q: When does The Hickman's license expire?

According to PA state health department records, The Hickman's license expires on March 13, 2027.

Q: What is the occupancy rate at The Hickman?

The Hickman's occupancy is 60%.

Q: Are pets allowed at The Hickman?

No, The Hickman has a no-pet policy.

Q: Does The Hickman operate as a for-profit or non-profit?

The Hickman is registered as a non-profit in PA.

Overview of The Hickman

With 125 licensed beds, The Hickman is a nursing home in West Chester, Pennsylvania, that offers independent living, personal care, and memory care. The community currently operates at 60% occupancy, allowing for a more individualized approach to care. With a Walk Score of 98, its location on North Walnut Street is highly walkable, making it easier to access shops, services, healthcare providers, and local attractions on foot.

Care services aim to accommodate varying levels of needs. Personal care services are provided to assist with daily living activities, while the Independent Plus+ program is offered for those who need less hands-on assistance. Additionally, short-term respite care is available for individuals recovering from hospitalization or in need of temporary support. Private respite stays also provide flexibility for families managing changing care needs.

Highlighting the dining services, the community provides chef-prepared meals that focus on both nutrition and flavor. Menus are also designed to meet dietary requirements and preferences to promote satisfaction and well-being.

Over several years, state inspections have identified staff training and documentation practices as areas requiring ongoing attention, particularly related to medication safety, emergency preparedness, and care plan accuracy. However, corrective measures have been implemented to address these findings, reflecting responsiveness to regulatory oversight. Moreover, the community has not been subject to fines or licensing actions, and complaint investigations have generally remained unsubstantiated.

The Hickman has multiple levels of care offered in a highly walkable setting, making it a convenient option for those exploring senior care.

Facility Direct Line (484) 760-6300 radams@thehickman.org

125-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 98 / 100

Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate

60%

Lower than the Pennsylvania average: 78.7%

Occupied beds

75 / 125

Average occupied beds in Pennsylvania homes 103 beds

Facility TypePersonal Care Homes

IssuanceMarch 13, 2026

ExpirationMarch 13, 2027

CountyChester

License LevelFULL

License Number140930

The Hickman is legally operated by The Hickman Friends Senior Community Of West Chester.

Owner NameThe Hickman Friends Senior Community Of West Chester

Profit StatusNonprofit

Alzheimer's

26 units

Total beds

125 units

Respite Care

111 Total Daily Staff PA avg: 76.9

84 Waking Staff

1 Resident Support Staff

69 Residents Served

12 Current Residents

26 Capacity

21 Residents Served

Pets not allowed

Since 2021 · 5 years of data 60 citations 2 complaints 8 inspections 1 waiver

Inspection Score

1 point below the Pennsylvania average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
1
vs 0.9 avg
↑ 11% higher than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average

Overall vs. PA average

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	60	63	This facility has 5% fewer total citations than a typical Pennsylvania assisted living residence (60 vs. PA avg 63).↓ 5% better Rank #329 / 478 Total citations — State benchmarked This home is ranked 329th out of 478 homes in Pennsylvania for total citations. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per inspection Average citations per inspection.	7.5	5.7	This facility has 32% more citations per inspection than a typical Pennsylvania assisted living residence (7.5 vs. PA avg 5.7).↑ 32% worse Rank #396 / 478 Citations per inspection — State benchmarked This home is ranked 396th out of 478 homes in Pennsylvania for citations per inspection. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all inspections conducted at this facility.	8	11	This facility has had 27% fewer total inspections than the Pennsylvania average (8 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 27% fewer
Inspections with citations Inspections that resulted in at least one regulatory citation.	5	8	This facility has 38% fewer inspections with citations than a typical Pennsylvania assisted living residence (5 vs. PA avg 8).↓ 38% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	63%	73%	This facility has 10 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (63% vs. PA avg 73%).↓ 10% better Rank #190 / 478 Inspection citation rate — State benchmarked This home is ranked 190th out of 478 homes in Pennsylvania for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	2	4	This facility has 50% fewer total complaints than a typical Pennsylvania assisted living residence (2 vs. PA avg 4).↓ 50% better Rank #184 / 478 Total complaints — State benchmarked This home is ranked 184th out of 478 homes in Pennsylvania for complaint inspections. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2021.	0.4	0.8	This facility has 50% fewer complaints per year than a typical Pennsylvania assisted living residence (0.4 vs. PA avg 0.8).↓ 50% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The January 25, 2024 complaint inspection found five deficiencies but confirmed full implementation of the submitted plan of correction on follow-up review.
The June 28, 2023 follow-up inspection identified 17 deficiencies including medication errors, incomplete staff training, food safety violations, and fire drill noncompliance.
The facility had no deficiencies in the November 28, 2023 incident-related inspection, showing some improvement after prior citations.

Show Inspection Reports

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Info below is compiled from the PA Depts. of Human Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.


The Hickman	IL AL MC RESC	West Chester	125 Facility 125 PA AVG 94 Rank #102 / 553	No	98 Facility 98 PA AVG 46 Rank #2 / 667	The Hickman Friends Senior Community Of West Chester	82 Facility 82 PA AVG 83 Rank #257 / 460	8	2 Facility 2 PA AVG 4 Rank #184 / 478	62.5% Facility 62.5% PA AVG 72.7% Rank #190 / 478	60 Facility 60 PA AVG 63 Rank #329 / 478	7.5 Facility 7.5 PA AVG 5.7 Rank #396 / 478	Non-Profit	111 Facility 111 PA AVG 76.9 Rank #69 / 356	1.61	60.0%	-	-
Echo Lake – SageLife Senior Living	IL AL MC RC	Malvern (North Atwater Drive)	104 Facility 104 PA AVG 94 Rank #190 / 553	No	11 Facility 11 PA AVG 46 Rank #594 / 667	Sage Atwater Tenant Trs LLC	62 Facility 62 PA AVG 83 Rank #437 / 460	20	8 Facility 8 PA AVG 4 Rank #426 / 478	75% Facility 75% PA AVG 72.7% Rank #312 / 478	111 Facility 111 PA AVG 63 Rank #412 / 478	5.6 Facility 5.6 PA AVG 5.7 Rank #353 / 478	Profit	113 Facility 113 PA AVG 76.9 Rank #63 / 356	1.53	71.2%	Studio / 1 Bed / 2 Bed	-
Merrill Gardens at West Chester	IL AL MC	West Chester (Ward Avenue)	94 Facility 94 PA AVG 94 Rank #244 / 553	Yes	14 Facility 14 PA AVG 46 Rank #577 / 667	West Chester Pa Senior Property LLC	81 Facility 81 PA AVG 83 Rank #274 / 460	10	2 Facility 2 PA AVG 4 Rank #184 / 478	90% Facility 90% PA AVG 72.7% Rank #444 / 478	51 Facility 51 PA AVG 63 Rank #297 / 478	5.1 Facility 5.1 PA AVG 5.7 Rank #326 / 478	Profit	112 Facility 112 PA AVG 76.9 Rank #67 / 356	1.51	78.7%	Studio / 1 Bed / 2 Bed	-
Bellingham at West Chester	IL AL MC NH SNF	West Chester	80 Facility 80 PA AVG 94 Rank #292 / 553	No	98 Facility 98 PA AVG 46 Rank #2 / 667	Lcs Bellingham Tenant LLC	62 Facility 62 PA AVG 83 Rank #437 / 460	15	4 Facility 4 PA AVG 4 Rank #297 / 478	80% Facility 80% PA AVG 72.7% Rank #365 / 478	218 Facility 218 PA AVG 63 Rank #455 / 478	14.5 Facility 14.5 PA AVG 5.7 Rank #456 / 478	Profit	73 Facility 73 PA AVG 76.9 Rank #174 / 356	1.43	70.0%	-	A
Freedom Village at Brandywine	IL AL MC NH RC SNF	Coatesville	60 Facility 60 PA AVG 94 Rank #398 / 553	Yes	9 Facility 9 PA AVG 46 Rank #602 / 667	-	-	-	-	-	-	-	-	-	-	76.8%	1 Bed / 2 Bed	A+

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Community HealthChoices (CHC)

PA Medicaid CHC

Age 65+ or disabled

General Pennsylvania resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).

Benefits

Personal care (5-7 hours/day, e.g., bathing, dressing) Respite care (up to 240 hours/year) Adult day care ($70/day) Home modifications ($1,500 avg.)

Pennsylvania OPTIONS Program

PA OPTIONS

Age 60+

General Pennsylvania resident, at risk of nursing home placement.

Income Limits ~$2,000/month individual, varies by region

Asset Limits $8,000 individual

Cost-sharing required above certain income; rural/urban balance.

Benefits

In-home care (3-5 hours/week) Respite (up to 10 days/year) Adult day care (~$70/day) Transportation (~5 trips/month)

Living Independence for the Elderly (LIFE)

Pennsylvania LIFE (PACE)

Age 55+

General PA resident (specific counties), NFLOC, safe with LIFE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.

16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

Medicare Savings Program (MSP)

Pennsylvania Medicare Savings Program

Age 65+ or disabled

General PA resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Pennsylvania Family Caregiver Support Program

Age —

General Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).

Income Limits (2025) No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month 185% FPL

Asset Limits Not assessed; need-based.

High demand; includes grandparent caregivers.

Benefits

Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Supplies (~$2,000/year) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Pennsylvania VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General PA resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran population; supports rural/urban care needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Property Tax/Rent Rebate Program (PTRR)

Pennsylvania Property Tax/Rent Rebate Program

Age 65+

General PA resident, homeowner/renter (or widow/er 50+, disabled 18+).

Income Limits (2025) ~$45,000/year individual or couple, excludes half of Social Security

Asset Limits Not assessed; income-focused.

Rebates up to $1,000; ~600,000 eligible annually.

Benefits

Rebates ($250-$1,000 based on income; e.g., $1,000 if income < $8,000)

Senior Farmers’ Market Nutrition Program (SFMNP)

Pennsylvania SFMNP

Age 60+

General PA resident, low-income.

Income Limits (2025) ~$2,322/month individual, 185% FPL

Asset Limits Not assessed.

Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.

Benefits

Vouchers (~$50/season) for fresh produce at approved markets

Who is the owner of The Hickman?

The Hickman is legally operated by The Hickman Friends Senior Community Of West Chester.

Is The Hickman in a walkable area?

The Hickman has a walk score of 98. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the license number of The Hickman?

According to PA state health department records, The Hickman's license number is 140930.

When does The Hickman's license expire?

According to PA state health department records, The Hickman's license expires on March 13, 2027.

What is the occupancy rate at The Hickman?

The Hickman's occupancy is 60%.

Are pets allowed at The Hickman?

No, The Hickman has a no-pet policy.

Does The Hickman operate as a for-profit or non-profit?

The Hickman is registered as a non-profit in PA.

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