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With 125 licensed beds, The Hickman is a nursing home in West Chester, Pennsylvania, that offers independent living, personal care, and memory care. The community currently operates at 60% occupancy, allowing for a more individualized approach to care. With a Walk Score of 98, its location on North Walnut Street is highly walkable, making it easier to access shops, services, healthcare providers, and local attractions on foot.
Care services aim to accommodate varying levels of needs. Personal care services are provided to assist with daily living activities, while the Independent Plus+ program is offered for those who need less hands-on assistance. Additionally, short-term respite care is available for individuals recovering from hospitalization or in need of temporary support. Private respite stays also provide flexibility for families managing changing care needs.
Highlighting the dining services, the community provides chef-prepared meals that focus on both nutrition and flavor. Menus are also designed to meet dietary requirements and preferences to promote satisfaction and well-being.
Over several years, state inspections have identified staff training and documentation practices as areas requiring ongoing attention, particularly related to medication safety, emergency preparedness, and care plan accuracy. However, corrective measures have been implemented to address these findings, reflecting responsiveness to regulatory oversight. Moreover, the community has not been subject to fines or licensing actions, and complaint investigations have generally remained unsubstantiated.
The Hickman has multiple levels of care offered in a highly walkable setting, making it a convenient option for those exploring senior care.
Lower than the Pennsylvania average: 78.7%The Hickman is legally operated by The Hickman Friends Senior Community Of West Chester.
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. The score below shows how many points this facility sits above or below the typical Pennsylvania assisted living residence score (the benchmark); higher is better.
1 point below the Pennsylvania average for assisted living residences (83/100)
Rank #257 / 460 in Pennsylvania Inspection Score — State benchmarked This home is ranked 257th out of 460 homes in Pennsylvania. Shows this facility's inspection score compared to the Pennsylvania average among 460 comparable communities in the ranking pool. Inspection score: 82 out of 100. Letter grade B-. 1 point below the Pennsylvania average for assisted living residences (83/100)
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 60 | 63 | This facility has 5% fewer total citations than a typical Pennsylvania assisted living residence (60 vs. PA avg 63).↓ 5% better Rank #332 / 482 Total citations — State benchmarked This home is ranked 332nd out of 482 homes in Pennsylvania. Shows this facility's total citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
|
Citations per year
Average citations per year since 2021.
| 12 | 12.6 | This facility has 5% fewer citations per year than a typical Pennsylvania assisted living residence (12 vs. PA avg 12.6).↓ 5% better |
|
Citations per inspection
Average citations per inspection.
| 7.5 | 5.7 | This facility has 32% more citations per inspection than a typical Pennsylvania assisted living residence (7.5 vs. PA avg 5.7).↑ 32% worse Rank #399 / 482 Citations per inspection — State benchmarked This home is ranked 399th out of 482 homes in Pennsylvania. Shows this facility's citations per inspection compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 8 | 11 | This facility has 27% fewer total inspections than a typical Pennsylvania assisted living residence (8 vs. PA avg 11).↓ 27% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 5 | 8 | This facility has 38% fewer inspections with citations than a typical Pennsylvania assisted living residence (5 vs. PA avg 8).↓ 38% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 63% | 73% | This facility has 10 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (63% vs. PA avg 73%).↓ 10% better Rank #191 / 482 Inspection citation rate — State benchmarked This home is ranked 191st out of 482 homes in Pennsylvania. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 4 | This facility has 50% fewer total complaints than a typical Pennsylvania assisted living residence (2 vs. PA avg 4).↓ 50% better Rank #186 / 482 Total complaints — State benchmarked This home is ranked 186th out of 482 homes in Pennsylvania. Shows this facility's complaint inspections compared to the Pennsylvania average among 482 comparable communities in the ranking pool. |
|
Complaints per year
Average complaints per year since 2021.
| 0.4 | 0.8 | This facility has 50% fewer complaints per year than a typical Pennsylvania assisted living residence (0.4 vs. PA avg 0.8).↓ 50% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
15.3 miles from city center
Estimated distance in miles from West Chester's city center to The Hickman's address, calculated via Google Maps.
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The Hickman is located in WEST CHESTER, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| The Hickman |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | West Chester | 125
Facility
125
PA AVG
94
Rank
#103 / 555 | No |
98
Facility
98
PA AVG
46
Rank
#2 / 668 | The Hickman Friends Senior Community Of West Chester | 82
Facility
82
PA AVG
83
Rank
#257 / 460 | 8 | 2
Facility
2
PA AVG
4
Rank
#186 / 482 | 62.5%
Facility
62.5%
PA AVG
72.7%
Rank
#191 / 482 | 60
Facility
60
PA AVG
63
Rank
#332 / 482 | 7.5
Facility
7.5
PA AVG
5.7
Rank
#399 / 482 | Non-Profit | 111
Facility
111
PA AVG
76.9
Rank
#69 / 361 | 1.61 |
60.0%
Facility
60.0%
PA AVG
68.8%
Rank
#330 / 485 | - |
| Sunrise of Dresher |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Dresher | 105
Facility
105
PA AVG
94
Rank
#186 / 555 | Yes |
45
Facility
45
PA AVG
46
Rank
#342 / 668 | Hcri Sun III Tenant LP | 81
Facility
81
PA AVG
83
Rank
#274 / 460 | 13 | 3
Facility
3
PA AVG
4
Rank
#245 / 482 | 76.9%
Facility
76.9%
PA AVG
72.7%
Rank
#340 / 482 | 57
Facility
57
PA AVG
63
Rank
#316 / 482 | 4.4
Facility
4.4
PA AVG
5.7
Rank
#277 / 482 | Profit | 96
Facility
96
PA AVG
76.9
Rank
#113 / 361 | 1.57 |
62.9%
Facility
62.9%
PA AVG
68.8%
Rank
#309 / 485 | A- |
| The Villa St. Elizabeth |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Reading (Museum Road) | 92
Facility
92
PA AVG
94
Rank
#246 / 555 | No |
30
Facility
30
PA AVG
46
Rank
#468 / 668 | Evergreen Elder Care Inc | 83
Facility
83
PA AVG
83
Rank
#233 / 460 | 15 | 5
Facility
5
PA AVG
4
Rank
#347 / 482 | 60%
Facility
60%
PA AVG
72.7%
Rank
#158 / 482 | 32
Facility
32
PA AVG
63
Rank
#207 / 482 | 2.1
Facility
2.1
PA AVG
5.7
Rank
#82 / 482 | Profit | 53
Facility
53
PA AVG
76.9
Rank
#244 / 361 | 1.00 |
57.6%
Facility
57.6%
PA AVG
68.8%
Rank
#365 / 485 | A+ |
| Hawthorne Woods by New Perspective |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Assisted Living In Washington (South Strabane Township) | 81
Facility
81
PA AVG
94
Rank
#289 / 555 | Yes |
19
Facility
19
PA AVG
46
Rank
#540 / 668 | Washington Ops LLC | 73
Facility
73
PA AVG
83
Rank
#356 / 460 | 13 | 5
Facility
5
PA AVG
4
Rank
#347 / 482 | 61.5%
Facility
61.5%
PA AVG
72.7%
Rank
#185 / 482 | 66
Facility
66
PA AVG
63
Rank
#352 / 482 | 5.1
Facility
5.1
PA AVG
5.7
Rank
#328 / 482 | Profit | 71
Facility
71
PA AVG
76.9
Rank
#178 / 361 | 1.27 |
59.3%
Facility
59.3%
PA AVG
68.8%
Rank
#341 / 485 | A+ |
| Westlake Woods by New Perspective |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Erie (Stonegate) | 79
Facility
79
PA AVG
94
Rank
#306 / 555 | Yes |
48
Facility
48
PA AVG
46
Rank
#304 / 668 | Erie Ops LLC | 63
Facility
63
PA AVG
83
Rank
#429 / 460 | 12 | 5
Facility
5
PA AVG
4
Rank
#347 / 482 | 83.3%
Facility
83.3%
PA AVG
72.7%
Rank
#395 / 482 | 136
Facility
136
PA AVG
63
Rank
#432 / 482 | 11.3
Facility
11.3
PA AVG
5.7
Rank
#449 / 482 | Profit | 58
Facility
58
PA AVG
76.9
Rank
#228 / 361 | 1.38 |
55.7%
Facility
55.7%
PA AVG
68.8%
Rank
#379 / 485 | - |
The legal owner and operator of The Hickman is The Hickman Friends Senior Community Of West Chester.
The Hickman has a walk score of 98. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
According to PA state health department records, The Hickman's license number is 140930.
According to PA state health department records, The Hickman's license expires on March 13, 2027.
The Hickman's occupancy is 60%.
The Hickman is registered as a non-profit in PA.
The Hickman has 125 beds.
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