The Hickman

Overview of The Hickman

With 125 licensed beds, The Hickman is a nursing home in West Chester, Pennsylvania, that offers independent living, personal care, and memory care. The community currently operates at 60% occupancy, allowing for a more individualized approach to care. With a Walk Score of 98, its location on North Walnut Street is highly walkable, making it easier to access shops, services, healthcare providers, and local attractions on foot.

Care services aim to accommodate varying levels of needs. Personal care services are provided to assist with daily living activities, while the Independent Plus+ program is offered for those who need less hands-on assistance. Additionally, short-term respite care is available for individuals recovering from hospitalization or in need of temporary support. Private respite stays also provide flexibility for families managing changing care needs.

Highlighting the dining services, the community provides chef-prepared meals that focus on both nutrition and flavor. Menus are also designed to meet dietary requirements and preferences to promote satisfaction and well-being.

Over several years, state inspections have identified staff training and documentation practices as areas requiring ongoing attention, particularly related to medication safety, emergency preparedness, and care plan accuracy. However, corrective measures have been implemented to address these findings, reflecting responsiveness to regulatory oversight. Moreover, the community has not been subject to fines or licensing actions, and complaint investigations have generally remained unsubstantiated.

The Hickman has multiple levels of care offered in a highly walkable setting, making it a convenient option for those exploring senior care.

Facility Direct Line (484) 760-6300 radams@thehickman.org

125-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 98 / 100

Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

About this community

Occupancy

Occupancy rate

60%

Lower than the Pennsylvania average: 78.7%

Occupied beds

75 / 125

Average occupied beds in Pennsylvania homes 103 beds

Facility TypePersonal Care Homes

IssuanceMarch 13, 2026

ExpirationMarch 13, 2027

CountyChester

License LevelFULL

License Number140930

The Hickman is legally operated by The Hickman Friends Senior Community Of West Chester.

Owner NameThe Hickman Friends Senior Community Of West Chester

Profit StatusNonprofit

Alzheimer's

26 units

Total beds

125 units

Respite Care

111 Total Daily Staff PA avg: 76.9

84 Waking Staff

1 Resident Support Staff

69 Residents Served

12 Current Residents

26 Capacity

21 Residents Served

Since 2021 · 5 years of data 60 citations 2 complaints 8 inspections 1 waiver

Inspection Score

1 point below the Pennsylvania average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
1
vs 0.9 avg
↑ 11% higher than PA avg

Data reflects the most recent 5 years (since 2021).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average

Overall vs. PA average

Latest Inspection January 25, 2024 Complaint Investigation

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	60	63	This facility has 5% fewer total citations than a typical Pennsylvania assisted living residence (60 vs. PA avg 63).↓ 5% better Rank #329 / 478 Total citations — State benchmarked This home is ranked 329th out of 478 homes in Pennsylvania. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Average citations per year since 2021.	12	12.6	This facility has 5% fewer citations per year than a typical Pennsylvania assisted living residence (12 vs. PA avg 12.6).↓ 5% better
Citations per inspection Average citations per inspection.	7.5	5.7	This facility has 32% more citations per inspection than a typical Pennsylvania assisted living residence (7.5 vs. PA avg 5.7).↑ 32% worse Rank #396 / 478 Citations per inspection — State benchmarked This home is ranked 396th out of 478 homes in Pennsylvania. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	8	11	This facility has had 27% fewer total inspections than the Pennsylvania average (8 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 27% fewer
Inspections with citations Inspections that resulted in at least one regulatory citation.	5	8	This facility has 38% fewer inspections with citations than a typical Pennsylvania assisted living residence (5 vs. PA avg 8).↓ 38% better
Inspection citation rate Percentage of inspections that resulted in at least one citation.	63%	73%	This facility has 10 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (63% vs. PA avg 73%).↓ 10% better Rank #190 / 478 Inspection citation rate — State benchmarked This home is ranked 190th out of 478 homes in Pennsylvania. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	2	4	This facility has 50% fewer total complaints than a typical Pennsylvania assisted living residence (2 vs. PA avg 4).↓ 50% better Rank #184 / 478 Total complaints — State benchmarked This home is ranked 184th out of 478 homes in Pennsylvania. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2021.	0.4	0.8	This facility has 50% fewer complaints per year than a typical Pennsylvania assisted living residence (0.4 vs. PA avg 0.8).↓ 50% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The January 25, 2024 complaint inspection found five deficiencies but confirmed full implementation of the submitted plan of correction on follow-up review.
The June 28, 2023 follow-up inspection identified 17 deficiencies including medication errors, incomplete staff training, food safety violations, and fire drill noncompliance.
The facility had no deficiencies in the November 28, 2023 incident-related inspection, showing some improvement after prior citations.

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The information below is reported by the Pennsylvania Department of Human Services and Department of Health.


Souderton Mennonite Homes	AL MC NH RC	Souderton	154	No	-	31	Studio / 1 Bed / 2 Bed
The Hickman	AL IL MC RESC	West Chester	125	No	-	98	-
Barclay Friends	AL MC NH RESC SNF	West Chester (North Franklin Street)	103	No	A+	35	Private / Shared Suites
Freedom Village at Brandywine	AL IL MC NH RC SNF	Coatesville	60	Yes	A+	9	1 Bed / 2 Bed
SouthWoods by New Perspective	AL MC	Titusville	52	Yes	A+	82	Studio / 1 Bed

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Who is the owner of The Hickman?

The Hickman is legally operated by The Hickman Friends Senior Community Of West Chester.

Is The Hickman in a walkable area?

The Hickman has a walk score of 98. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the license number of The Hickman?

According to PA state health department records, The Hickman's license number is 140930.

When does The Hickman's license expire?

According to PA state health department records, The Hickman's license expires on March 13, 2027.

What is the occupancy rate at The Hickman?

The Hickman's occupancy is 60%.

Does The Hickman operate as a for-profit or non-profit?

The Hickman is registered as a non-profit in PA.

How many beds does The Hickman have?

The Hickman has 125 beds.

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Overview of The Hickman

About this community

Occupancy

License Details

Ownership & Operating Entity

Type Of Units

Therapy & Rehabilitation

State Inspection Report (PA)

Secured Dementia Care Unit (PA)

Resident Conditions (PA)

Amenities & Lifestyle

Contact The Hickman

Inspection History

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

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