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The Hickman
Independent Living, Assisted Living, Memory Care & Residential Care · West Chester, PA
Residents enjoying activities and engaging in community spaces Residents enjoying the balcony of a senior living facility Residents enjoying a meal in a communal area

The Hickman

Independent Living, Assisted Living, Memory Care & Residential Care · West Chester, PA
400 N. Walnut Street, West Chester, PA 19380 View map Calculator: See prices in your area
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Overview of The Hickman

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With 125 licensed beds, The Hickman is a nursing home in West Chester, Pennsylvania, that offers independent living, personal care, and memory care. The community currently operates at 60% occupancy, allowing for a more individualized approach to care. With a Walk Score of 98, its location on North Walnut Street is highly walkable, making it easier to access shops, services, healthcare providers, and local attractions on foot.

Care services aim to accommodate varying levels of needs. Personal care services are provided to assist with daily living activities, while the Independent Plus+ program is offered for those who need less hands-on assistance. Additionally, short-term respite care is available for individuals recovering from hospitalization or in need of temporary support. Private respite stays also provide flexibility for families managing changing care needs.

Highlighting the dining services, the community provides chef-prepared meals that focus on both nutrition and flavor. Menus are also designed to meet dietary requirements and preferences to promote satisfaction and well-being.

Over several years, state inspections have identified staff training and documentation practices as areas requiring ongoing attention, particularly related to medication safety, emergency preparedness, and care plan accuracy. However, corrective measures have been implemented to address these findings, reflecting responsiveness to regulatory oversight. Moreover, the community has not been subject to fines or licensing actions, and complaint investigations have generally remained unsubstantiated.

The Hickman has multiple levels of care offered in a highly walkable setting, making it a convenient option for those exploring senior care.

Facility Direct Line (484) 760-6300
Facility Direct Line (484) 760-6300 radams@thehickman.org
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By The Numbers

Community insights.

Bed count Info A larger shared setting that may offer more common spaces and organized community services. 125 Rank #102 / 552Bed count — State benchmarkedThis home is ranked 102nd out of 552 homes we track in Pennsylvania for bed count. Shows this facility's certified or reported bed count compared to other Pennsylvania facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Medium-capacity home · Offers a balance of services and community atmosphere.

Walk Score Info Walker's paradise. Daily errands do not require a car, with many shops and services nearby. Rank #2 / 657Walk Score — State benchmarkedThis home is ranked 2nd out of 657 homes we track in Pennsylvania for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Pennsylvania facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
98 / 100
Occupancy rate Info Occupancy lower than 85% suggests more openings may be available. Rank #340 / 494Occupancy rate — State benchmarkedThis home is ranked 340th out of 494 homes we track in Pennsylvania for occupancy. Shows this facility's occupancy rate versus the Pennsylvania average, with its Statewide rank out of 494. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
60% This home usually has availability
Lower than the Pennsylvania average: 78.7%
Occupied beds
75 / 125

About this community

License Details

Facility TypePersonal Care Homes
IssuanceMarch 13, 2026
ExpirationMarch 13, 2027
CountyChester
License LevelFULL
License Number140930

Ownership & Operating Entity

The Hickman is legally operated by The Hickman Friends Senior Community Of West Chester.

Owner NameThe Hickman Friends Senior Community Of West Chester
Profit StatusNonprofit

Type Of Units

Alzheimer's
26 units
Total beds
125 units

Therapy & Rehabilitation

1 service
Respite Care

State Inspection Report (PA)

October 1, 2025
111 Total Daily Staff PA avg: 76.9 Rank #69 / 357 Total Daily Staff — State benchmarked This home is ranked 69th out of 357 homes we track in Pennsylvania for total daily staff. Shows this facility's total daily staff compared to the Pennsylvania average among 357 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
84 Waking Staff
1 Resident Support Staff
69 Residents Served
12 Hospice Residents

Secured Dementia Care Unit (PA)

Darlington
26 Capacity
21 Residents Served

Resident Conditions (PA)

Age 60+ 69 (100%)
Mobility Need 41 (59%)
Physical Disability 7 (10%)

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Specific ProgramsIndependent Plus+, Short-Term Respite Stay

Contact The Hickman

Inspection History

In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

Waivers Info A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg
  • Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
    1
    vs 0.9 avg
    ↑ 11% higher than PA avg

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Overall vs. PA average 1 Worse Metrics worse than Pennsylvania average:
• Citations per inspection (49% above) 5 Better Metrics better than Pennsylvania average:
• Total citations (5% below)
• Inspections with citations (38% below)
• Inspection citation rate (6% below)
• Total complaints (50% below)
• Complaints per year (50% below)

Citations Info Citations are formal regulatory issues recorded during state inspections.

This FacilityPA Averagevs. PA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 6063 This facility has 5% fewer total citations than a typical Pennsylvania assisted living residence (60 vs. PA avg 63).↓ 5% better Rank #324 / 478 Total citations — State benchmarked This home is ranked 324th out of 478 homes we track in Pennsylvania for total citations. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Citations per inspection Info Average citations per inspection. 7.55.05 This facility has 49% more citations per inspection than a typical Pennsylvania assisted living residence (7.5 vs. PA avg 5.05).↑ 49% worse Rank #395 / 478 Citations per inspection — State benchmarked This home is ranked 395th out of 478 homes we track in Pennsylvania for citations per inspection. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityPA Averagevs. PA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 811 This facility has had 27% fewer total inspections than the Pennsylvania average (8 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 27% fewer
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 58 This facility has 38% fewer inspections with citations than a typical Pennsylvania assisted living residence (5 vs. PA avg 8).↓ 38% better
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 63%67% This facility has 4 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (63% vs. PA avg 67%).↓ 4% better Rank #182 / 478 Inspection citation rate — State benchmarked This home is ranked 182nd out of 478 homes we track in Pennsylvania for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityPA Averagevs. PA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 24 This facility has 50% fewer total complaints than a typical Pennsylvania assisted living residence (2 vs. PA avg 4).↓ 50% better Rank #184 / 478 Total complaints — State benchmarked This home is ranked 184th out of 478 homes we track in Pennsylvania for complaint inspections. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Communities with the same value for a metric share the same rank. Rankings cover every community we track in Pennsylvania that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Complaints per year Info Average complaints per year since 2021. 0.40.8 This facility has 50% fewer complaints per year than a typical Pennsylvania assisted living residence (0.4 vs. PA avg 0.8).↓ 50% better
Show Inspection Reports

Places of interest near The Hickman

Address 0.0 miles from city center Info Estimated distance in miles from West Chester's city center to The Hickman's address, calculated via Google Maps.

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Info below is compiled from the PA Depts. of Human Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. RESC (Residential Care): Personal care and daily-living support in a smaller, more intimate residential setting. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care.
City and state of the facility. Used for mapping and state-average comparisons.
Licensed bed capacity (maximum allowed). Not the same as how many beds are currently filled.
Indicates whether residents are allowed to have pets in the facility.
Third-party neighborhood walkability score (0–100). Convenience/context metric, not a healthcare quality measure.
Name of the licensed owner, operator, or managing entity as filed with the state. Useful for grouping facilities under the same organization.
Count of regulatory inspections in the reporting window. Higher volume can reflect more oversight visits, complaint-driven surveys, or routine licensure cycles.
Number of inspections triggered by complaints or allegations. Useful for spotting facilities that receive frequent complaint-driven scrutiny.
Share of inspections that resulted in citations, expressed as a percentage of total inspections in the window.
Total count of citations (cited regulatory issues) recorded in the selected reporting period. Read alongside inspection counts for context.
The average number of citations this facility receives each time it's inspected, calculated as total citations ÷ total inspections. A lower number suggests more consistent compliance with safety and care standards.
Reported profit orientation for the operator or facility (e.g. for-profit vs nonprofit), as provided in state licensing or disclosure data.
Total daily staff count from Pennsylvania inspection/licensing data (headcount snapshot), when reported.
The total number of staff employed per resident. A number greater than or = to 1 is a positive care signal.
Reported or derived occupancy for the facility—typically how fully licensed capacity is utilized. Compare across peers in the same market.
Housing or bed configuration options (e.g. studio, shared), often from facility-reported amenities and licensing details.
Better Business Bureau grade for the operating company. Reflects complaint handling and business practices, not clinical care quality.
The Hickman
IL
AL
MC
RESC
West Chester
125
Facility 125
PA AVG 94
Rank #102 / 552
No
98
Facility 98
PA AVG 47
Rank #2 / 657
The Hickman Friends Senior Community Of West Chester8
2
Facility 2
PA AVG 4
Rank #184 / 478
63%
Facility 63%
PA AVG 67.4%
Rank #182 / 478
60
Facility 60
PA AVG 63
Rank #324 / 478
7.5
Facility 7.5
PA AVG 5.1
Rank #395 / 478
Non-Profit
111
Facility 111
PA AVG 76.9
Rank #69 / 357
1.61
60.0%
Facility 60.0%
PA AVG 69.7%
Rank #340 / 494
--
Highgate at Paoli Pointe
IL
MC
RC
Paoli
124
Facility 124
PA AVG 94
Rank #111 / 552
Yes
53
Facility 53
PA AVG 47
Rank #254 / 657
600 Paoli Pointe Drive Operations LLC18
12
Facility 12
PA AVG 4
Rank #467 / 478
78%
Facility 78%
PA AVG 67.4%
Rank #338 / 478
350
Facility 350
PA AVG 63
Rank #472 / 478
19.4
Facility 19.4
PA AVG 5.1
Rank #474 / 478
For-Profit
50
Facility 50
PA AVG 76.9
Rank #252 / 357
1.52
35.5%
Facility 35.5%
PA AVG 69.7%
Rank #483 / 494
Private Rooms / Semi-Private RoomsA+
Echo Lake – SageLife Senior Living
IL
AL
MC
RC
Malvern
104
Facility 104
PA AVG 94
Rank #190 / 552
No
11
Facility 11
PA AVG 47
Rank #594 / 657
Sage Atwater Tenant Trs LLC20
8
Facility 8
PA AVG 4
Rank #430 / 478
75%
Facility 75%
PA AVG 67.4%
Rank #305 / 478
111
Facility 111
PA AVG 63
Rank #412 / 478
5.6
Facility 5.6
PA AVG 5.1
Rank #350 / 478
For-Profit
113
Facility 113
PA AVG 76.9
Rank #63 / 357
1.53
71.2%
Facility 71.2%
PA AVG 69.7%
Rank #251 / 494
Studio / 1 Bed / 2 Bed-
Merrill Gardens at West Chester
IL
AL
MC
West Chester
94
Facility 94
PA AVG 94
Rank #244 / 552
Yes
14
Facility 14
PA AVG 47
Rank #577 / 657
West Chester Pa Senior Property LLC10
2
Facility 2
PA AVG 4
Rank #184 / 478
90%
Facility 90%
PA AVG 67.4%
Rank #437 / 478
51
Facility 51
PA AVG 63
Rank #292 / 478
5.1
Facility 5.1
PA AVG 5.1
Rank #321 / 478
For-Profit
112
Facility 112
PA AVG 76.9
Rank #67 / 357
1.51
78.7%
Facility 78.7%
PA AVG 69.7%
Rank #166 / 494
Studio / 1 Bed / 2 Bed-
Bellingham at West Chester
IL
AL
MC
NH
SNF
West Chester
80
Facility 80
PA AVG 94
Rank #292 / 552
No
98
Facility 98
PA AVG 47
Rank #2 / 657
Lcs Bellingham Tenant LLC15
4
Facility 4
PA AVG 4
Rank #298 / 478
80%
Facility 80%
PA AVG 67.4%
Rank #358 / 478
218
Facility 218
PA AVG 63
Rank #455 / 478
14.5
Facility 14.5
PA AVG 5.1
Rank #456 / 478
For-Profit
73
Facility 73
PA AVG 76.9
Rank #174 / 357
1.43
70.0%
Facility 70.0%
PA AVG 69.7%
Rank #263 / 494
-A
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Financial Assistance for
Independent Living in Pennsylvania

The Hickman is located in WEST CHESTER, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.

Get Financial aid guidance

Community HealthChoices (CHC)

PA Medicaid CHC

Age 65+ or disabled
General Pennsylvania resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple) (excludes home, car).
PA

Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).

Benefits
Personal care (5-7 hours/day, e.g., bathing, dressing) Respite care (up to 240 hours/year) Adult day care ($70/day) Home modifications ($1,500 avg.)

Pennsylvania OPTIONS Program

PA OPTIONS

Age 60+
General Pennsylvania resident, at risk of nursing home placement.
Income Limits ~$2,000/month individual, varies by region
Asset Limits $8,000 individual
PA

Cost-sharing required above certain income; rural/urban balance.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Adult day care (~$70/day) Transportation (~5 trips/month)

Living Independence for the Elderly (LIFE)

Pennsylvania LIFE (PACE)

Age 55+
General PA resident (specific counties), NFLOC, safe with LIFE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
PA

16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

Medicare Savings Program (MSP)

Pennsylvania Medicare Savings Program

Age 65+ or disabled
General PA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
PA

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Pennsylvania Family Caregiver Support Program

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).
Income Limits (2025) No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month 185% FPL
Asset Limits Not assessed; need-based.
PA

High demand; includes grandparent caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Supplies (~$2,000/year) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Pennsylvania VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General PA resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
PA

High veteran population; supports rural/urban care needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Property Tax/Rent Rebate Program (PTRR)

Pennsylvania Property Tax/Rent Rebate Program

Age 65+
General PA resident, homeowner/renter (or widow/er 50+, disabled 18+).
Income Limits (2025) ~$45,000/year individual or couple, excludes half of Social Security
Asset Limits Not assessed; income-focused.
PA

Rebates up to $1,000; ~600,000 eligible annually.

Benefits
Rebates ($250-$1,000 based on income; e.g., $1,000 if income < $8,000)

Senior Farmers’ Market Nutrition Program (SFMNP)

Pennsylvania SFMNP

Age 60+
General PA resident, low-income.
Income Limits (2025) ~$2,322/month individual, 185% FPL
Asset Limits Not assessed.
PA

Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.

Benefits
Vouchers (~$50/season) for fresh produce at approved markets

Frequently Asked Questions about The Hickman

Who is the owner of The Hickman?

The Hickman is legally operated by The Hickman Friends Senior Community Of West Chester.

Is The Hickman in a walkable area?

The Hickman has a walk score of 98. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.

What is the license number of The Hickman?

According to PA state health department records, The Hickman's license number is 140930.

When does The Hickman's license expire?

According to PA state health department records, The Hickman's license expires on March 13, 2027.

What is the occupancy rate at The Hickman?

The Hickman's occupancy is 60%.

Are pets allowed at The Hickman?

No, The Hickman has a no-pet policy.

Does The Hickman operate as a for-profit or non-profit?

The Hickman is registered as a non-profit in PA.

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