Merrill Gardens at West Chester

Overview of Merrill Gardens at West Chester

Merrill Gardens at West Chester is an exquisite and upscale residence nestled in the heart of West Chester, Pennsylvania. This remarkable community offers a range of exceptional services, including independent living, personal care, and memory care. Step into a world of elegance as you enter their beautifully appointed interiors, surrounded by galleries, renowned restaurants, and esteemed healthcare facilities.

The home offers specialized memory care services in their dedicated and private homes. These memory care private homes provide a safe and nurturing environment for residents with memory impairments, allowing them to receive personalized attention and support tailored to their specific needs. With their memory care private homes and glowing reviews, Merrill Gardens at West Chester is a beacon of hope and support for individuals and families navigating the challenges of memory loss.

Facility Direct Line (484) 790-8294

94-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 14 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

79%

Similar to the Pennsylvania average: 78.7%

Occupied beds

74 / 94

Average occupied beds in Pennsylvania homes 103 beds

Reputation 800 Award

Business Rate

Seniorly

Great Place to Work

Facility TypePersonal Care Homes

IssuanceNovember 14, 2025

ExpirationNovember 14, 2026

CountyChester

License LevelFULL

License Number149120

Merrill Gardens at West Chester is legally operated by West Chester Pa Senior Property LLC.

Profit StatusFor-profit

Alzheimer's

23 units

Total beds

94 units

Safety Features24-hour Staffing, Resident Call System

Licensed Nurses/CNAs

112 Total Daily Staff PA avg: 76.9

84 Waking Staff

0 Resident Support Staff

74 Residents Served

4 Current Residents

23 Capacity

17 Residents Served

HousekeepingYes

Fitness Center

Library

Salon

Spa

Dining Room

Restaurant

Courtyard

Garden

Movie Theater

Transportation

Housekeeping

Private Dining

Activities

Wellness Program

Operating HoursMonday 00:00-23:59; Tuesday 00:00-23:59; Wednesday 00:00-23:59; Thursday 00:00-23:59; Friday 00:00-23:59; Saturday 00:00-23:59; Sunday 00:00-23:59

Starting Price$3,350 per month

Since 2022 · 4 years of data 51 citations 2 complaints 10 inspections 2 waivers

Inspection Score

2 points below the Pennsylvania average for assisted living residences (83/100)

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg

Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
2
vs 0.9 avg
↑ 122% higher than PA avg

Data reflects the most recent 4 years (since 2022).

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Pennsylvania state average

Overall vs. PA average

Latest Inspection August 25, 2025 Renewal

Citations Citations are formal regulatory issues recorded during state inspections.	This Facility	PA Average	vs. PA Avg
Total citations Formal regulatory issues recorded by inspectors across all inspection types.	51	63	This facility has 19% fewer total citations than a typical Pennsylvania assisted living residence (51 vs. PA avg 63).↓ 19% better Rank #297 / 478 Total citations — State benchmarked This home is ranked 297th out of 478 homes in Pennsylvania for Total citations. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Average citations per year since 2022.	12.8	15.8	This facility has 19% fewer citations per year than a typical Pennsylvania assisted living residence (12.8 vs. PA avg 15.8).↓ 19% better
Citations per inspection Average citations per inspection.	5.1	5.7	This facility has 11% fewer citations per inspection than a typical Pennsylvania assisted living residence (5.1 vs. PA avg 5.7).↓ 11% better Rank #326 / 478 Citations per inspection — State benchmarked This home is ranked 326th out of 478 homes in Pennsylvania for Citations per inspection. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	PA Average	vs. PA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	10	11	This facility has had 9% fewer total inspections than the Pennsylvania average (10 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 9% fewer
Inspections with citations Inspections that resulted in at least one regulatory citation.	9	8	This facility has 13% more inspections with citations than a typical Pennsylvania assisted living residence (9 vs. PA avg 8).↑ 13% worse
Inspection citation rate Percentage of inspections that resulted in at least one citation.	90%	73%	This facility has 17 percentage points higher inspection citation rate than a typical Pennsylvania assisted living residence (90% vs. PA avg 73%).↑ 17% worse Rank #444 / 478 Inspection citation rate — State benchmarked This home is ranked 444th out of 478 homes in Pennsylvania for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	PA Average	vs. PA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	2	4	This facility has 50% fewer total complaints than a typical Pennsylvania assisted living residence (2 vs. PA avg 4).↓ 50% better Rank #184 / 478 Total complaints — State benchmarked This home is ranked 184th out of 478 homes in Pennsylvania for Complaint inspections. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Average complaints per year since 2022.	0.5	1	This facility has 50% fewer complaints per year than a typical Pennsylvania assisted living residence (0.5 vs. PA avg 1).↓ 50% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The August 25, 2025 renewal inspection found three deficiencies related to confidentiality, exterior hazards, and egress, all corrected promptly with accepted and implemented plans of correction.
The June 12, 2025 follow-up inspection substantiated staff abuse and medication withholding, with nine deficiencies including abuse, insufficient CPR staffing, unsanitary conditions, and medication storage issues.
The record shows recurring themes of resident safety risks, abuse incidents, and medication management problems, with multiple accepted plans of correction but ongoing compliance challenges over two years.

Show Inspection Reports

What does this home offer?

Pets Allowed

Housing Options: Studio / 1 Bed / 2 Bed

Building Type: 3-story

Transportation Services

Fitness and Recreation

Living Spaces & Floor Plans for Merrill Gardens at West Chester

2.3 miles from city center Estimated distance in miles from West Chester's city center to Merrill Gardens at West Chester's address, calculated via Google Maps.

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The information below is reported by the Pennsylvania Department of Human Services and Department of Health.


Fellowship Community	AL IL MC NH SNF	Whitehall (Fellowship Community)	121	Yes	-	4	1 Bed / 2 Bed
Homestead Village	AL IL MC NH SNF	Lancaster (Rohrerstown)	100	Yes	-	16	Private Rooms
Merrill Gardens at West Chester	AL IL MC	West Chester (Ward Avenue)	94	Yes	-	14	Studio / 1 Bed / 2 Bed
Bethany Village in Mechanicsburg	AL IL MC NH SNF	Mechanicsburg (Wesley Drive)	69	Yes	-	40	Studio / 1 Bed / 2 Bed
Freedom Village at Brandywine	AL IL MC NH RC SNF	Coatesville	60	Yes	A+	9	1 Bed / 2 Bed

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What neighborhood is Merrill Gardens at West Chester in?

Merrill Gardens at West Chester is in the Ward Avenue neighborhood of West Chester.

Who is the owner of Merrill Gardens at West Chester?

Merrill Gardens at West Chester is legally operated by West Chester Pa Senior Property LLC.

Is Merrill Gardens at West Chester in a walkable area?

Merrill Gardens at West Chester has a walk score of 14. Car-dependent. Most errands require a car, with limited nearby walkable options.

What is the license number of Merrill Gardens at West Chester?

According to PA state health department records, Merrill Gardens at West Chester's license number is 149120.

When does Merrill Gardens at West Chester's license expire?

According to PA state health department records, Merrill Gardens at West Chester's license expires on November 14, 2026.

What is the occupancy rate at Merrill Gardens at West Chester?

Merrill Gardens at West Chester's occupancy is 79%.

Are pets allowed at Merrill Gardens at West Chester?

Yes, Merrill Gardens at West Chester allows residents to bring their pets.

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Overview of Merrill Gardens at West Chester

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Type Of Units

Safety & Compliance

Staffing & Medical

State Inspection Report (PA)

Secured Dementia Care Unit (PA)

Resident Conditions (PA)

Additional Policies & Features

Amenities & Lifestyle

Pricing & Financial Information

Contact Merrill Gardens at West Chester

Inspection History

Waivers A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Citations Citations are formal regulatory issues recorded during state inspections.

Inspections State inspections evaluate whether the facility meets health and safety standards.

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.