Havenwood

Havenwood is an Assisted Living Home in New Hampshire

Havenwood is an Assisted Living Home in New Hampshire

Havenwood

33 Christian Ave, Concord, NH 03301 View Map

Havenwood is an Assisted Living Home in New Hampshire

Havenwood is an Assisted Living Home in New Hampshire

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Overview of Havenwood

Havenwood is an exceptional senior living community that offers a tranquil and supportive environment for older adults seeking a vibrant and fulfilling lifestyle. Located in a picturesque setting, this community provides a range of care options, including independent living, assisted living, and memory care, tailored to meet the unique needs of each resident. The spacious and thoughtfully designed apartments offer a comfortable and private living space, while the inviting common areas provide opportunities for socialization, relaxation, and engaging in a variety of activities. The compassionate and dedicated staff at Havenwood are committed to delivering personalized care that promotes independence, well-being, and dignity.

At Havenwood, residents have access to an array of amenities and enriching programs that enhance their physical, social, and intellectual well-being. From chef-prepared meals served in a restaurant-style dining room to a robust calendar of activities, including fitness classes, educational seminars, cultural outings, and social events, there is always something exciting to look forward to. The community also features beautifully landscaped grounds, including outdoor patios and walking paths, providing a peaceful and serene setting to enjoy nature. With its focus on promoting an active and fulfilling lifestyle, Havenwood strives to create a warm and inclusive community where residents can age gracefully and make the most of their retirement years.

(888) 929-8381

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 5.73/day New Hampshire avg: 4.28/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
New Hampshire avg: 3.0/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
New Hampshire avg: 2.9/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
5/5
New Hampshire avg: 3.2/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
3/5
New Hampshire avg: 3.2/5

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 159

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the New Hampshire average
Occupancy rate 68.9%
Residents per day (avg) 67
Occupancy rate
68.9%
Residents per day (avg)
67

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Might be optimal for
Post-acute recovery Temporary care Transitional stays

Breakdown by payment type

Medicare

35% of new residents, usually for short-term rehab.

Typical stay 20 days

Private pay

65% of new residents, often for short stays.

Typical stay 9 - 10 months

Finances and operations

Voluntary non-profit home
Other
Home revenue
$31.5M
Surplus of revenue
$41.2K
Voluntary non-profit home Other
Home revenue
$31,537,778.00
Surplus of revenue
$41,157.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$12.1M
38.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$19.0M
Total costs $31.1M
Walk Score
Walk Score: 23 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Michael Palmieri, President/CEO

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed: Yes, Pets Allowed

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Single-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Havenwood

Assisted Living Memory Care Nursing Home
Contact Havenwood

Compare Assisted Living around Concord

The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.
Havenwood
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

RC

Respite Care

Concord
159
Yes
A+
23
JUDD, TRACY
68.9%
$24,558,408.00
$12,097,167.00
49.3%
67.30
5/5
5.7295
4/5
5/5
3/5
6
-15%
+34%
-15%
1 Bed / 2 Bed
Hope Ave Residence
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Concord
5
No
-
28
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Rooms
Pond Place
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

Concord
4
No
-
49
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Private / Shared Rooms
Heritage Heights
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

IL

Independent Living For self-sufficient seniors seeking community and minimal assistance.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Concord
-
Yes
-
5
JUDD, TRACY
68.9%
$24,558,408.00
$12,097,167.00
49.3%
67.30
5/5
5.7295
4/5
5/5
3/5
6
-15%
+34%
-15%
1 Bed / 2 Bed
Pine View Haven
AL

Assisted Living For seniors needing help with daily tasks but not full-time nursing.

MC

Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

Nursing Homes 24/7 care needed

Andover
-
Yes
-
8
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
1 Bed / 2 Bed

Places of interest near Havenwood

Address 1.8 miles from city — 1.84 miles to nearest hospital (Concord Hospital Outpatient)

Address 33 Christian Ave, Concord, NH 03301

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

206
Total Staff
110
Employees
96
Contractors
32,353
Total Hours (Quarter)
52
Avg Staff/Day
6.8
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse226.9 Yes
Licensed Practical Nurse277.9 Yes
Certified Nursing Assistant1277 Yes
Staff by Category
Administration
3 staff
6.8hs shift avg
Nursing Staff
187 staff
7.1hs shift avg
Physicians & Practitioners
4 staff
7.6hs shift avg
Therapy Services
5 staff
6.1hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
2.5hs shift avg
Dietary Services
1 staff
4hs shift avg
Other Services
3 staff
5.3hs shift avg
Contractor Analysis
19.6%
of total hours from contractors
6,356 contractor hours this quarter
Registered Nurse: 4 Certified Nursing Assistant: 77 Licensed Practical Nurse: 12 Medical Director: 2 Occupational Therapy Assistant: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant507712717,64391100%7
Licensed Practical Nurse1512274,65791100%7.9
Registered Nurse184223,40491100%6.9
Clinical Nurse Specialist3031,3556571%7.5
Medication Aide/Technician110111,3378695%7.2
Respiratory Therapy Technician2028287582%7
Mental Health Service Worker3037606470%5.3
Administrator1014645864%8
Nurse Practitioner1014085156%8
Physical Therapy Assistant1013496066%5.8
Other Social Services Staff2022926571%2.5
Occupational Therapy Aide1012746066%4.6
Dietitian1012546470%4
Medical Director0222354549%5.2
Qualified Social Worker101662629%2.5
Occupational Therapy Assistant0112967%4.8

Health Inspection History

Total Health inspections 3
14% below New Hampshire average
New Hampshire average: 3.5

Last Health inspection on Mar 2025

Total Health citations 6
58% below New Hampshire average
New Hampshire average: 14.4

2 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 6 citations
Complaint investigations 0 citations
Breakdown of citations
Critical Health citations 0
100% below New Hampshire average
New Hampshire average: 0.2
Serious Health citations 0
100% below New Hampshire average
New Hampshire average: 0.1
Moderate Health citations 5

Minor Health citations 1
Citations history (last 3 years)
Infection Control moderate citation Mar 13, 2025
Corrected

Pharmacy moderate citation Mar 13, 2025
Corrected

Infection Control moderate citation Feb 22, 2024
Corrected

Pharmacy moderate citation Feb 22, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
64 Total Residents
Medicare 4 (6.3%)
Medicaid 3 (4.7%)
Private Pay/Other 57 (89.1%)
Specialized Care Beds
19 Total Specialty Beds
11.9% of Bed Capacity
19
Alzheimer's / Dementia Beds
11.9%
Programs & Services
Residents' Group
Nurse Aide Training
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 10.9
Near New Hampshire average
New Hampshire average: 11.4
Functional decline score 21.2
9% better than New Hampshire average
New Hampshire average: 23.2
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 22.3%
2% above New Hampshire average.

Walking Ability Worsened 17.4%
14% below New Hampshire average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 23.8%
12% below New Hampshire average.
Safety & clinical stability

Falls with Major Injury 7.6%
68% above New Hampshire average.

High Risk Residents with Pressure Ulcers 3.3%
28% below New Hampshire average.

Urinary Tract Infection 3.0%
20% above New Hampshire average.
Emotional & behavioral wellbeing

Depressive Symptoms 0.0%
100% below New Hampshire average.

Antipsychotic Use 20.3%
17% above New Hampshire average.
Preventive care

Pneumococcal Vaccine 92.0%
4% below New Hampshire average.

Influenza Vaccine 100.0%
2% above New Hampshire average.
Nutrition & physical health

Lost Too Much Weight 3.7%
35% below New Hampshire average.
Short-stay resident measures
Pneumococcal Vaccine 78.5%

6% worse than New Hampshire average
Antipsychotic medication increase 4.0%

153% worse than New Hampshire average
Influenza Vaccine 89.8%

8% better than New Hampshire average

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for New Hampshire Seniors

Get financial aid guidance

Choices for Independence

NH Medicaid CFI Waiver

Age 65+ or disabled, New Hampshire resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Small state; rural access emphasis.

NH ServiceLink Aging and Disability Resource Center

NH ServiceLink

Age 60+, New Hampshire resident, or caregiver.

No strict limit; prioritizes low-income.

Not applicable.

Primarily referral-based; limited direct funding.

Old Age Assistance (OAA)

New Hampshire Old Age Assistance

Age 65+, NH resident, US citizen/eligible alien, not in public institution.

~$1,063/month (individual, net after deductions); varies by living arrangement.

$1,500 (individual), $2,000 (couple).

Automatic Medicaid eligibility; estate recovery applies.

New Hampshire Family Caregiver Program (via NFCSP)

New Hampshire Family Caregiver Program

Caregivers of 60+ needing care or 55+ caregivers of others; NH resident; functional needs (2+ ADLs).

Prioritizes ~$24,980/year (individual); no strict cap.

Not assessed; need-based.

13 ServiceLink locations; rural/low-income priority.

Medicare Savings Program (MSP)

New Hampshire Medicare Savings Program

Age 65+ or disabled, NH resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

New Hampshire Fuel Assistance Program (FAP)

New Hampshire Fuel Assistance Program

Age 60+ prioritized, NH resident, low-income household.

~$33,614/year (1-person), ~$43,958/year (2-person) (150% FPL).

Not assessed; income-focused.

Administered by 5 CAP agencies; covers oil, gas, electric, wood.

Senior Community Service Employment Program (SCSEP)

New Hampshire SCSEP

Age 55+, unemployed, low-income, NH resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

New Hampshire VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NH resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

NH Low and Moderate Income Homeowners Property Tax Relief

New Hampshire Property Tax Relief

Age 65+ prioritized, NH resident, homeowner, paid property taxes.

~$47,000/year (individual), ~$60,000/year (couple).

Not assessed; home value cap at $750,000.

Refundable relief (~$100-$500/year); annual application.

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