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Independent Living in Rio Rancho

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

The Neighborhood in Rio Rancho Life Plan Community

Independent Living in Rio Rancho

CMS overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.

The Neighborhood in Rio Rancho Life Plan Community

900 Loma Colorado Blvd NE, Rio Rancho, NM 87124 View map
Overview of The Neighborhood in Rio Rancho Life Plan Community

The Neighborhood in Rio Rancho, New Mexico, envisions a vibrant independent living community where seniors can embrace diverse living options tailored to their evolving needs. Committed to providing comprehensive care, the community offers specialized independent living, assisted living, skilled nursing, and memory care services within a unified campus. Their mission is to create a supportive haven, ensuring residents enjoy a maintenance-free lifestyle, receive necessary assistance, or access specialized care, fostering a thriving environment for all.

Apartments at The Neighborhood are thoughtfully designed and equipped with modern independent living amenities such as kitchens, washers and dryers, patios or balconies, internet and cable access, and emergency call systems, promoting comfort and peace of mind. Residents can bask in the community’s scenic beauty while indulging in various amenities, including a library, dog park, swimming pool, gardening area, chapel, fitness center, and beauty and barber shop. For those with dementia, secure outdoor spaces are provided, allowing them to wander freely in a safe environment.

(505) 994-2296

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
4/5
New Mexico average: 2.9/5
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
4/5
New Mexico average: 2.8/5
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
4/5
New Mexico average: 2.9/5
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
4/5
New Mexico average: 3.6/5

Nursing care per resident

Info This shows how many total hours of nursing staff time are available per resident each day. Higher numbers usually mean more staff support.
5h 49m per day

This home provides 48% more nursing time per resident than the New Mexico average.

New Mexico average: 3h 55m per day

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 72

This home usually has availability

Lower occupancy suggests more openings may be available.

Lower demand than the New Mexico average
Occupancy rate 37.5%
Residents per day 27
Occupancy rate
37.5%
Residents per day
27

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

32% of new residents, usually for short-term rehab.

Typical stay 15 days

Private pay

57% of new residents, often for short stays.

Typical stay 2 - 3 months

Medicaid

11% of new residents, often for long-term daily care.

Typical stay 1 years

Finances and operations

Voluntary non-profit community
Home revenue
$16.2M
Operating deficit
-$4.8M
Voluntary non-profit community
Home revenue
$16,160,141.00
Operating deficit
$-4,819,105.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$6.9M
42.5% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$14.1M
Total costs $21.0M
Bed community size
72-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 8 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
38%
In line with New Mexico average
Occupied beds
27 / 72
Average residents 82 per day

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationApril 30, 2026
CountySandoval

Ownership & Operating Entity

The Neighborhood in Rio Rancho Life Plan Community is legally operated by Haverland Carter Lifestyle Group, and administrated by Sharon Inoue.

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactSharon Inoue

Contact Information

Fax(505) 994-0331

What does this home offer?

Room sizes icon
Room sizes icon

Room Sizes: 723 / 843 / 1,007 / 1,188 - 1,350 sq. ft

Housing options icon
Housing options icon

Housing Options: 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: Mid-rise

Types of Care at The Neighborhood in Rio Rancho Life Plan Community

Independent Living Assisted Living Skilled Nursing
Contact The Neighborhood in Rio Rancho Life Plan Community

Inspection History

In New Mexico, the Department of Health, Division of Health Improvement is the primary regulatory authority that conducts unannounced inspections and investigates quality of care complaints.

12 visits/inspections

3 visits/inspections triggered by complaints

4 routine inspections

2 other visits

Results

5 with issues

7 without issues

Latest inspection

Date March 19, 2025
Complaint Investigation

14 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

New Mexico average: 30 deficiencies

Health Inspection History

Inspections
Total health inspections 6

New Mexico average 6.8


Last Health inspection on Mar 2025

Total health citations 46

New Mexico average 48.6

Citations per inspection
7.67

New Mexico average 7.31


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

30 of 46 citations resulted from standard inspections; 15 of 46 resulted from complaint investigations; and 1 of 46 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)
Critical Health citations More info 0
100% better than New Mexico average

New Mexico average: 1.1


Serious Health citations More info 2
54% worse than New Mexico average

New Mexico average: 1.3

0 critical citations More info New Mexico average: 1.1

2 serious citations More info New Mexico average: 1.3

44 moderate citations More info New Mexico average: 45.6

0 minor citations More info New Mexico average: 0.6
Citations history (last 3 years)
Administration moderate citation Info Issues related to how the facility is managed, including policies, procedures, and compliance with regulations. Mar 20, 2025
Corrected

Nursing Services moderate citation Info Issues related to the availability and quality of nursing staff and the care they provide. Mar 20, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 20, 2025
Corrected

Care Planning moderate citation Info Issues related to creating and updating personalized care plans for residents based on their needs and conditions. Mar 20, 2025
Corrected

Compare Independent Living around Rio Rancho The information below is reported by the New Mexico Department of Health, Division of Health Improvement.

Filter by care type
Avamere at Rio Rancho
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Rio Rancho (Corrales Heights)
134
Yes
2
1 Bed / 2 Bed
80.6%
-
Bryanne Mandel
Rio Rancho Operations, Llc
8
10
57
Fairwinds – Rio Rancho
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Rio Rancho
76
Yes
11
1 Bed / 2 Bed
100.0%
-
Doralei Perea-Davis
Rioav, Llc.
6
9
50
The Neighborhood in Rio Rancho Life Plan Community
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Rio Rancho (Vista Hills)
72
No
8
1 Bed / 2 Bed
37.5%
-
Sharon Inoue
Haverland Carter Lifestyle Group
3
5
14
The Rio Grande Gracious Retirement Living
IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Rio Rancho (Cabezon)
-
No
8
1 Bed / 2 Bed
-
A+
-
-
0
0
0
Buena Vista Apartments
IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

Rio Rancho (Tecolote)
-
Yes
39
1 Bed / 2 Bed
-
A+
-
-
0
0
0

Living Spaces & Floor Plans

The Neighboorhood Rio Rancho 2 Bed 1188 Sq Ft
The Neighboorhood Rio Rancho 1 Bed 1007 Sq Ft
The Neighboorhood Rio Rancho 1 Bed 843
The Neighboorhood Rio Rancho 1 Bed
The Neighboorhood Rio Rancho 2 Bed 1350 Sq Ft

Places of interest near The Neighborhood in Rio Rancho Life Plan Community

Address 3.9 miles from city center — 2.8 miles to nearest hospital (Lovelace Urgent Care - Rio Rancho)

Address 900 Loma Colorado Blvd NE, Rio Rancho, NM 87124

Calculate Travel Distance to The Neighborhood in Rio Rancho Life Plan Community

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Staffing Data (Q2 2025)

This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.

Total staff 152
Employees 40
Contractors 112
Staff to resident ratio 0:0
100% worse than New Mexico average

New Mexico average ratio: 1.50:1

Avg staff/day 32
Average shift 9.2 hours
7% better than New Mexico average

New Mexico average: 8.6 hours

Total staff hours (quarter) 26,761
Nursing staff breakdown
Registered Nurse

Manages medical care and health needs.

Total count 21
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.9 hours

This role is partially covered by contractors.

Licensed Practical Nurse

Assists with medical care and medications.

Total count 23
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.7 hours

This role is partially covered by contractors.

Certified Nursing Assistant

Helps with daily care and mobility.

Total count 94
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.8 hours

This role is partially covered by contractors.

Contractor staffing

Total hours from contractors

50.3%

13,459 contractor hours this quarter

Certified Nursing Assistant: 70 Licensed Practical Nurse: 16 Registered Nurse: 15 Physical Therapy Aide: 2 Occupational Therapy Aide: 2 Respiratory Therapy Technician: 2 Physical Therapy Assistant: 1 Speech Language Pathologist: 1 Nurse Practitioner: 1 Occupational Therapy Assistant: 1 Qualified Social Worker: 1
Staff by category
Certified Nursing Assistant24709416,01091100%9.8
Licensed Practical Nurse716233,3579099%9.7
Registered Nurse615213,22091100%9.9
Nurse Practitioner1121,3428391%9.3
Physical Therapy Assistant0114816571%7.4
Mental Health Service Worker1014435965%7.5
Administrator1013985358%7.5
Physical Therapy Aide0223976571%5.5
Respiratory Therapy Technician0223695965%6.1
Speech Language Pathologist0113646470%5.7
Qualified Social Worker0112114954%4.3
Occupational Therapy Aide022883235%2.6
Occupational Therapy Assistant011811415%5.8
94 Certified Nursing Assistant
% of Days 100%
23 Licensed Practical Nurse
% of Days 99%
21 Registered Nurse
% of Days 100%
2 Nurse Practitioner
% of Days 91%
1 Physical Therapy Assistant
% of Days 71%
1 Mental Health Service Worker
% of Days 65%
1 Administrator
% of Days 58%
2 Physical Therapy Aide
% of Days 71%
2 Respiratory Therapy Technician
% of Days 65%
1 Speech Language Pathologist
% of Days 70%
1 Qualified Social Worker
% of Days 54%
2 Occupational Therapy Aide
% of Days 35%
1 Occupational Therapy Assistant
% of Days 15%

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Programs & Services
Residents' Group

Residents meet regularly to discuss policies, care quality, and activities

Nurse Aide Training

State-approved Nurse Aide Training and Competency Evaluation Program on-site

CCRC

Part of a Continuing Care Retirement Community offering multiple care levels

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 12.6
31% worse than New Mexico average

New Mexico average: 9.6

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 26.3
43% worse than New Mexico average

New Mexico average: 18.3

Long-stay resident measures
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 24.3%
56% worse than New Mexico average

New Mexico average: 15.6%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 25.4%
39% worse than New Mexico average

New Mexico average: 18.3%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 29.0%
38% worse than New Mexico average

New Mexico average: 21.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.5%
5% worse than New Mexico average

New Mexico average: 3.3%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 8.9%
52% worse than New Mexico average

New Mexico average: 5.8%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 0.0%
100% better than New Mexico average

New Mexico average: 1.0%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 0.8%
86% better than New Mexico average

New Mexico average: 5.8%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.7%
59% better than New Mexico average

New Mexico average: 1.7%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 4.9%
62% better than New Mexico average

New Mexico average: 12.7%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 83.6%
14% worse than New Mexico average

New Mexico average: 97.2%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 80.4%
19% worse than New Mexico average

New Mexico average: 98.7%

Short-stay resident measures
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 60.9%
29% worse than New Mexico average

New Mexico average: 86.1%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.6%
20% worse than New Mexico average

New Mexico average: 1.3%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 54.2%
37% worse than New Mexico average

New Mexico average: 86.4%

Guides for Better Senior Living

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Financial Aid for New Mexico Seniors

Get financial aid guidance

Centennial Care Community Benefit

NM Medicaid Centennial Care

Age 65+ or disabled, New Mexico resident, Medicaid- eligible, long-term care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple) (excludes home, car).

Managed care model; rural outreach efforts.

New Mexico Caregiver Support Program

NM NFCSP Respite

Caregiver of someone 60+ (or with dementia), New Mexico resident.

No strict limit; prioritizes low-income.

Not applicable.

Limited slots; rural focus due to sparse population.

Program of All-Inclusive Care for the Elderly (PACE)

New Mexico PACE (e.g., InnovAge New Mexico PACE)

Age 55+, NM resident (specific counties), NFLOC, safe with PACE support.

~$2,829/month (Medicaid-eligible); private pay option available.

$2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in Bernalillo, Sandoval, Valencia Counties via InnovAge.

Older Americans Act (OAA) Services

New Mexico Older Americans Act Services

Age 60+, NM resident (or spouse of any age); no income/asset limits.

None; sliding scale fees may apply for some services.

Not assessed.

Two AAAs (Albuquerque vs. Non-Metro); services vary by region.

Medicare Savings Program (MSP)

New Mexico Medicare Savings Program

Age 65+ or disabled, NM resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

None in NM (unique among states).

No asset test; includes Extra Help for Part D.

Low-Income Home Energy Assistance Program (LIHEAP)

New Mexico LIHEAP

Age 60+ prioritized, NM resident, low-income household.

~$3,970/month (individual, 185% FPL).

Not assessed; income-focused.

Covers oil, gas, electric, wood; emergency aid available.

Senior Community Service Employment Program (SCSEP)

New Mexico SCSEP

Age 55+, unemployed, low-income, NM resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

Priority for veterans, rural residents; AARP partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

New Mexico VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, NM resident, wartime service, need for ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth limit).

High veteran demand in rural/urban areas.

Property Tax Rebate for Seniors

New Mexico Property Tax Rebate

Age 65+, NM resident, homeowner or renter, paid property taxes.

~$36,000/year (individual, projected).

Not assessed.

Rebate up to $250-$500; annual application required.