Occupancy rate
46%
Lower than the Virginia average: 85.7%The Park Oak Grove
Assisted Living in Roanoke
The Park Oak Grove
Assisted Living in Roanoke
Overview of The Park Oak Grove
The Park Oak Grove is Roanoke, Virginia’s premier senior living community, located in the beautiful Blue Ridge mountain valley. The area, known as the “Star City”, offers a perfect blend of activity and peace, with plenty of downtown eateries, museums, and scenic views. The community’s park-like setting makes it the most sought-after option for senior living in the area. The Park Oak Grove provides award-winning Senior Assisted Living, allowing residents to maintain their independence while receiving assistance with daily tasks. The community offers a variety of apartment home floor plans, a recently renovated dining room, a robust activity program, and is conveniently located near the Lewis Gale Medical Center and downtown Roanoke.
The Park Oak Grove was recognized as a U.S. News & World Report Best Assisted Living Community in Virginia. Residents enjoy a meaningful way of life at The Park Oak Grove, with amenities that include full kitchens and kitchenettes, daily activities and events, crafts and game rooms, an on-site beauty salon and barber shop, and religious services. The community makes it convenient, practical, and easy for seniors to live every day to the fullest.
Over 20 years of experience
Mason Andrews serves as the Executive Director at The Park Oak Grove, bringing over 20 years of experience in the Medical Services industry. He oversees building operations and is dedicated to providing a first-class experience for residents. Mason is passionate about cooking BBQ and enjoys spending time with his wife, daughters, and their dogs.
164-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
38 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 57 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
Lower than the Virginia average: 85.7%Occupied beds
75 / 164
Average residents
98 per day
Facility TypeAssisted Living Facility
StatusActive
ExpirationAugust 14, 2026
QualificationNon-Ambulatory | Residential and Assisted Living Care
The Park Oak Grove is administrated by Dorothy Anna Gring.
Staffing
Key information about the people who lead and staff this community.
ContactMs. Jenifer Quilodran, Executive Director
Full Kitchens & Kitchenettes
Daily Activities & Events
Crafts
Activities And Game Rooms
On-Site Beauty Salon And Barber Shop
Religious Services Available
ActivitiesThe social calendar is full of planned activities, including scheduled trips offsite, baking clubs, Bingo, arts and crafts, and more.
Specific ProgramsSenior Assisted Living, Ambassadors Club, Sensations Dining, Celebrations Activities & Events, Dimensions Health & Wellness, Expressions Concierge, Impressions Housekeeping & Maintenance, Connections Transportation, Military Veterans Program
Religious ServicesYes
Food DescriptionThe Park Oak Grove’s Sensations dining program offers chef-prepared, international cuisine and hometown options.
What does this home offer?
Minimum Age: 55
Pets Allowed: Yes
Building Type: Single story building
Inspection History
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
35 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
17 inspections related to complaints
27 inspections with violations (77.1%)
Virginia average: 14 inspections
Virginia average: 64.3% of inspections with violations
Show Inspection Reports
17 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Virginia average: 7 complaints
Latest inspection
Date
October 22, 2025
Complaint InvestigationInspection oversight
Inspector name:Angela Marie Swink
93 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Virginia average: 32 deficiencies
2.7 deficiencies per inspection
Virginia average: 2.3 deficiencies per inspection
Inspection Report Summary for The Park Oak Grove
The most recent inspection on October 22, 2025, identified deficiencies related to staffing plan compliance, resident care documentation, and maintenance issues in bathrooms. Earlier inspections showed a pattern of deficiencies primarily involving resident care and related services, medication administration, staffing levels and documentation, and building maintenance. Complaint investigations included several substantiated findings, particularly concerning individualized service plans, staffing adequacy, and medication management, while many complaints were unsubstantiated. No fines, immediate jeopardy findings, or license suspensions were listed in the available reports. The facility’s inspection history shows ongoing challenges with compliance in key areas, with no clear trend of sustained improvement or worsening over time.
Financial Assistance for
Assisted Living in Virginia
The Park Oak Grove is located in Roanoke, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Places of interest near The Park Oak Grove
5.0 miles from city center
Estimated distance in miles from Roanoke's city center to The Park Oak Grove's address, calculated via Google Maps.
— 1.04 miles to nearest hospital (The Education Center at LewisGale Medical Center)
Calculate Travel Distance to The Park Oak Grove
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Assisted Living around Roanoke The information below is reported by the Virginia Department of Social Services and Department of Health.
Filter by care type
| The Park Oak Grove |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke | 164 | Yes | 57 | - | Dorothy Anna Gring | 45.7% | A+ | 35 | 77.1% | 17 | 93 | 2.7 |
| Friendship Assisted Living, Inc. |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke | 120 | No | - | - | Alex Parker | - | - | 5 | 80% | 0 | 0 | 0.0 |
| Friendship Assisted Living, Inc. |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke | 120 | No | - | - | Alex Parker | 70.0% | - | 5 | 80% | 0 | 16 | 3.2 |
| Brandon Oaks |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke | 80 | No | - | - | Jessica White | 89.5% | - | 6 | 66.7% | 0 | 0 | 0.0 |
| Brandon Oaks |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Roanoke | 80 | No | - | - | Jessica White | 46.3% | - | 6 | 66.7% | 0 | 10 | 1.7 |
Guides for Better Senior Living
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