Occupancy rate
97%
In line with Texas averageMostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
The Legacy at Willow Bend
Independent Living in Plano
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Legacy at Willow Bend
Independent Living in Plano
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Legacy at Willow Bend is a premier senior living community located in Plano, TX, that offers independent living, assisted living, and memory care services to its residents. They boast of their luxury surroundings and accommodations, delicious dining options, as well as five star service and amenities. Their community programs aim to keep residents active and socially engaged, and at the same time fulfilled and excited to live their retirement years to the fullest.
This senior living community offers chef prepared meals with special diet accommodations, access to fitness and aquatics center, as well as access to their full service salon. With a promise of a luxury, worry-free lifestyle, The Legacy at Willow Bend also offers weekly housekeeping and interior and exterior maintenance.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 10th out of 246 homes in Texas.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 10th out of 246 homes in Texas.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 44m per day
vs Texas avg
+51%
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
60
Avg. Length of Stay
41 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
57% of new residents, usually for short-term rehab.
Typical stay
24 days
Private pay
42% of new residents, often for short stays.
Typical stay
11 - 12 months
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
10 - 11 months
Finances and operations
Voluntary non-profit community
Home revenue
$29.7M
Surplus of revenue
$696.8K
Voluntary non-profit community
Home revenue
$29.7M
Surplus of revenue
$696.8K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$12.1M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$17.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$29.0M
60-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
17 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score: 45 / 100
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Occupancy
In line with Texas averageOccupied beds
58 / 60
Average residents
75 per day
Facility TypeType B
StatusLicensed
ExpirationJuly 24, 2027
CountyCollin
License Number147866
Year Opened7/24/2008
QualificationNursing
The Legacy at Willow Bend is legally operated by The Legacy Willow Bend, Inc., and administrated by Deanna Stansbury.
Management CompanyTHE SENIOR LEGACY COMMUNITIES, INC
OwnerLegacy Senior Communities, Inc.
Ownership TypeNonprofit Organization
Alzheimer's Units
20 units
Total beds
60 units
Staffing
Key information about the people who lead and staff this community.
ContactEddie Feldman, Director of Sales and Mar
Administrator Email
[email protected]
Alzheimer's Certification
What does this home offer?
Pets Allowed: Yes, Pets Allowed
Housing Options: Private Rooms
Building Type: Mid-rise
Transportation Services
Fitness and Recreation
Types of Care at The Legacy at Willow Bend
Independent Living
Assisted Living
Memory Care
Nursing Home
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicaid Accepted
This facility is certified for eligible Medicaid services.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In Texas, the Health and Human Services Commission (HHSC) is the primary regulatory body that conducts unannounced inspections and publishes quality reports for all long-term care homes.
Results
1 with citations
0 without citations
Texas average: 1 inspection with citations
Show Inspection Reports
2 total citations
2 health citations
2 life safety citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Texas average: 6 citations
Texas average: 2 health citations
Texas average: 6 life safety citations
1
enforcement action
Equal to Texas avgPenalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
[]
Texas average: 1 enforcement action
Inspection Report Summary for The Legacy at Willow Bend
THE LEGACY AT WILLOW BEND underwent its most recent comprehensive inspection on July 14, 2022, resulting in a total of two state standard violations. Both deficiencies were classified under the Health Code. The facility was cited for failing to establish and maintain an infection control policy and procedure, which was corrected by August 20, 2022. No Life Safety Code deficiencies were listed during this inspection. The facility had no enforcement actions taken against it as a result of these violations.
Health Inspection History
Inspections
Total health inspections
3
Texas average 7.4
Last Health inspection on Sep 2024
Total health citations
17
Texas average 25.9
Citations per inspection
5.67
Texas average 3.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
10 of 17 citations resulted from standard inspections; and 7 of 17 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Texas averageTexas average: 2
Serious Health citations
0
0
100% better than Texas averageTexas average: 0.4
0 critical citations
0 serious citations
17 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 19, 2024
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Sep 19, 2024
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 19, 2024
Issues related to food quality, meal service, and resident's nutritional needs.
Sep 19, 2024
Corrected
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Sep 19, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Sep 19, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 19, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Sep 19, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Independent Living around Plano The information below is reported by the Texas Health and Human Services Commission.
Filter by care type
| The Legacy at Willow Bend |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Plano | 232 | Yes | 45 | 17 | A+ | The Legacy Willow Bend, Inc. | 4 | 2 | 2 | Private Rooms |
| Atria at Canyon Creek |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Plano (Franklin Park At Canyon Creek) | - | Yes | 17 | - | - | - | 0 | 0 | 0 | 1 Bed / 2 Bed / 3 Bed |
| Park Residences at Plano Active Senior Living |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Plano | - | Yes | 30 | - | - | - | 0 | 0 | 0 | 1 Bed / 2 Bed |
| Preston Place |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Plano (Preston Place Apartments) | - | Yes | 76 | - | - | - | 0 | 0 | 0 | 1 Bed / 2 Bed |
| Conservatory at Plano |
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. | Plano (The Harvard) | - | No | 40 | - | A+ | - | 0 | 0 | 0 | 1 Bed / 2 Bed |
Living Spaces & Floor Plans
The Legacy At Willow Bend P3
The Legacy At Willow Bend P2
The Legacy At Willow Bend P1
The Legacy At Willow Bend P4
Financial Assistance for
Independent Living in Texas
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Places of interest near The Legacy at Willow Bend
8.1 miles from city center
Estimated distance in miles from Plano's city center to The Legacy at Willow Bend's address, calculated via Google Maps.
— 2.58 miles to nearest hospital (Texas Back Institute - Plano)
Calculate Travel Distance to The Legacy at Willow Bend
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
105
Employees
93
Contractors
12
Staff to resident ratio
1.81:1
20% better than Texas averageTexas average ratio: 1.51:1
Avg staff/day
47
Average shift
8.3 hours
0% compared with Texas averageTexas average: 8.1 hours
Total staff hours (quarter)
35,331
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.3 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.3 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
10
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.5 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
41
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
1.6%
562 contractor hours this quarter
Feeding Assistant: 4
Diagnostic X-ray Services Staff: 3
Occupational Therapy Assistant: 2
Occupational Therapy Aide: 1
Medical Director: 1
Other Physician: 1
Staff by category
| Certified Nursing Assistant | 41 | 0 | 41 | 16,620 | 91 | 100% | 8 |
| Registered Nurse | 12 | 0 | 12 | 5,220 | 91 | 100% | 10.3 |
| Licensed Practical Nurse | 10 | 0 | 10 | 4,008 | 91 | 100% | 10.5 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 1,293 | 65 | 71% | 7.4 |
| Physical Therapy Assistant | 4 | 0 | 4 | 1,206 | 78 | 86% | 6.8 |
| Speech Language Pathologist | 3 | 0 | 3 | 1,017 | 78 | 86% | 7.3 |
| RN Director of Nursing | 2 | 0 | 2 | 926 | 65 | 71% | 7.7 |
| Medication Aide/Technician | 3 | 0 | 3 | 851 | 65 | 71% | 12.1 |
| Physical Therapy Aide | 3 | 0 | 3 | 570 | 71 | 78% | 8 |
| Qualified Social Worker | 2 | 0 | 2 | 522 | 70 | 77% | 6.8 |
| Clinical Nurse Specialist | 3 | 0 | 3 | 517 | 64 | 70% | 7.9 |
| Administrator | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 68% | 8 |
| Dietitian | 1 | 0 | 1 | 428 | 51 | 56% | 8.4 |
| Mental Health Service Worker | 1 | 0 | 1 | 412 | 52 | 57% | 7.9 |
| Diagnostic X-ray Services Staff | 0 | 3 | 3 | 199 | 47 | 52% | 3.7 |
| Other Social Services Staff | 3 | 0 | 3 | 180 | 17 | 19% | 6 |
| Feeding Assistant | 0 | 4 | 4 | 151 | 44 | 48% | 3.1 |
| Medical Director | 0 | 1 | 1 | 98 | 26 | 29% | 3.8 |
| Other Physician | 0 | 1 | 1 | 78 | 26 | 29% | 3 |
| Occupational Therapy Aide | 0 | 1 | 1 | 28 | 13 | 14% | 2.1 |
| Occupational Therapy Assistant | 0 | 2 | 2 | 9 | 4 | 4% | 2.1 |
41 Certified Nursing Assistant
% of Days
100%
12 Registered Nurse
% of Days
100%
10 Licensed Practical Nurse
% of Days
100%
3 Respiratory Therapy Technician
% of Days
71%
4 Physical Therapy Assistant
% of Days
86%
3 Speech Language Pathologist
% of Days
86%
2 RN Director of Nursing
% of Days
71%
3 Medication Aide/Technician
% of Days
71%
3 Physical Therapy Aide
% of Days
78%
2 Qualified Social Worker
% of Days
77%
3 Clinical Nurse Specialist
% of Days
70%
1 Administrator
% of Days
69%
1 Nurse Practitioner
% of Days
68%
1 Dietitian
% of Days
56%
1 Mental Health Service Worker
% of Days
57%
3 Diagnostic X-ray Services Staff
% of Days
52%
3 Other Social Services Staff
% of Days
19%
4 Feeding Assistant
% of Days
48%
1 Medical Director
% of Days
29%
1 Other Physician
% of Days
29%
1 Occupational Therapy Aide
% of Days
14%
2 Occupational Therapy Assistant
% of Days
4%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
58
Medicare
24
41.4% of residents
Medicaid
2
3.4% of residents
Private pay or other
32
55.2% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.4
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
4.4
49% better than Texas averageTexas average: 8.6
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
12.8
20% better than Texas averageTexas average: 16.0
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
11.9%
Percent of long-stay residents whose need for help with daily activities has increased
11.9%
27% better than Texas averageTexas average: 16.2%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
13.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
13.8%
12% better than Texas averageTexas average: 15.7%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Texas averageTexas average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
5.7%
Percent of long-stay high risk residents with pressure ulcers
5.7%
28% worse than Texas averageTexas average: 4.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.0%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Texas averageTexas average: 0.8%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
0.0%
Percent of long-stay residents who lose too much weight
0.0%
100% better than Texas averageTexas average: 3.5%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
10.3%
Percent of long-stay residents who have depressive symptoms
10.3%
260% worse than Texas averageTexas average: 2.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
4.5%
Percent of long-stay residents who received an antipsychotic medication
4.5%
43% better than Texas averageTexas average: 7.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Texas averageTexas average: 97.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.6%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
92.6%
5% worse than Texas averageTexas average: 97.9%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
11% better than Texas averageTexas average: 90.4%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
74% better than Texas averageTexas average: 1.4%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
12% better than Texas averageTexas average: 88.0%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for The Legacy at Willow Bend based on CMS SNF Cost Reports.
Occupancy Rate
96.5%
↓ 8.0pp vs 2022
Net Income
$696.8K
↑ ~$6.8M vs 2022
Total Payroll
$13.7M
↑ ~$677.2K vs 2022
Profit Margin
2.9%
↑ 33.0pp vs 2022
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