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TerraBella Pheasant Ridge
Assisted Living & Memory Care · Roanoke, VA
Aerial view of TerraBella Pheasant Ridge with surrounding greenery Exterior view of Pheasant Ridge assisted living facility Exterior view of TerraBella Pheasant Ridge with sculpture Exterior view of the TerraBella Pheasant Ridge facility Interior lobby area with reception desk and seating

TerraBella Pheasant Ridge

Assisted Living & Memory Care · Roanoke, VA
4435 Pheasant Ridge Rd, Roanoke, VA 24014 View map Calculator: See prices in your area
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Overview of TerraBella Pheasant Ridge

Just off Route 220, TerraBella Pheasant Ridge is an assisted living and memory care community in the Southern Hills area of Roanoke, Virginia. The community offers cozy suites. There are one- and two-bedroom apartment homes, giving residents a range of housing options depending on their needs.

TerraBella is set in a 3-story building. It has operated in the area for 27 years and currently houses residents at 57% occupancy across its 130 beds. That mix of an established history and available capacity makes it a great option for families exploring care sooner rather than later.

Daily support includes 24-hour care. There are laundry and linen services, housekeeping, and maintenance, so residents and families don’t have to manage those tasks themselves. The community also has an evidence-based memory care program for residents living with memory loss, alongside its standard assisted living services. Jenifer Quilodran is the administrator.

Meals are chef-prepared, and residents have access to on-site beauty services, transportation services, and fitness and recreation programming. Green spaces and quiet seating areas around the property are great spots for relaxation or catching up with neighbors and visiting family. Pets are welcome in the community.

TerraBella is in a somewhat walkable part of Roanoke, with a Walk Score of 28. There’s a handful of nearby services reachable on foot, but most errands require driving. State inspections of the community have pointed to themes in medication management, personal care practices, and recordkeeping. These included how resident belongings are documented and how cleanliness standards are maintained, across several inspection cycles.

Facility Direct Line (540) 725-1120
Facility Direct Line (540) 725-1120
Bed community size
130-bed community Rank #68 / 365Bed count — State benchmarkedThis home is ranked 68th out of 365 homes in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
27 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 28 / 100 Rank #320 / 435Walk Score — State benchmarkedThis home is ranked 320th out of 435 homes in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
57%
Rank #224 / 297Occupancy rate — State benchmarkedThis home is ranked 224th out of 297 homes in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 297. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
74 / 130
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationMarch 20, 2027
QualificationSpecial Care Unit | Residential and Assisted Living Care | Non-Ambulatory

Ownership & Operating Entity

TerraBella Pheasant Ridge is administered by Jenifer Quilodran.

Contact Information

Business Hours, all

Contact TerraBella Pheasant Ridge

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2022 · 4 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 113 deficiencies 24 complaints 44 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Virginia state average
Overall vs. VA average 4 Worse Metrics worse than Virginia average:
• Total deficiencies (253% above)
• Inspections with deficiencies (200% above)
• Total complaints (243% above)
• Complaints per year (233% above) 1 Better Metrics better than Virginia average:
• Inspection deficiency rate (5% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 11332 This facility has 253% more total deficiencies than a typical Virginia assisted living residence (113 vs. VA avg 32).↑ 253% worse

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 4414 This facility has had 214% more total inspections than the Virginia average (44 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 214% more
Inspections with deficiencies Info Inspections that uncovered at least one regulatory deficiency. 279 This facility has 200% more inspections with deficiencies than a typical Virginia assisted living residence (27 vs. VA avg 9).↑ 200% worse
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 61%64% This facility has 3 percentage points lower inspection deficiency rate than a typical Virginia assisted living residence (61% vs. VA avg 64%).↓ 3% better

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 247 This facility has 243% more total complaints than a typical Virginia assisted living residence (24 vs. VA avg 7).↑ 243% worse
Complaints per year Info Average complaints per year since 2022. 61.8 This facility has 233% more complaints per year than a typical Virginia assisted living residence (6 vs. VA avg 1.8).↑ 233% worse
Show Inspection Reports

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: Suite / 1 Bed / 2 Bed

Building type icon
Building type icon

Building Type: 3-story

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Living Spaces & Floor Plans for TerraBella Pheasant Ridge

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Reviews (1)

TerraBella Pheasant Ridge Reviews

Angela Edwards
Terrible place. I would not recommend it to anyone unless you want your loved one to go through neglect and abuse. Worst staff. Theft is very high here. They change employees like changing underwear. My mother passed away here. I will never forget what she went through.

Rating Their Experiences

What do you like most about living here?

Nothing.

Are there enough caregivers to handle the residents' needs, especially during emergencies?

No

Are the common areas pleasant and comfortable for socializing or relaxing?

No

How do you feel about the level of social interaction available with other residents?

Food terrible.

How was the units offered in this community?

Rooms unclean.

Do you feel safe living in this community?

No

How well do you think the community handles emergencies or unexpected events?

Terrible.

How would you rate the quality and variety of the meals? (1-5)

1

Are special diets handled well?

No

Is the dining schedule flexible enough to meet your preferences?

No

Are there any hidden fees or unexpected charges?

Probably.

Would you recommend this community to others looking for senior living options?

I don't recommend.

Is there anything you wish you knew before moving in?

How terrible it was.

Places of interest near TerraBella Pheasant Ridge

Address 3.5 miles from city center Info Estimated distance in miles from Roanoke's city center to TerraBella Pheasant Ridge's address, calculated via Google Maps.

Calculate Travel Distance to TerraBella Pheasant Ridge

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Compare Assisted Living around Roanoke

Info below is compiled from the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

Friendship Retirement Community
AL
IL
MC
NH
RC
SNF
Roanoke (Hollins)
253
Facility 253
VA AVG 96
Rank #5 / 365
Yes
48
Facility 48
VA AVG 45
Rank #185 / 435
2 Bed- 91.2% A+-----
TerraBella Pheasant Ridge
AL
MC
Roanoke (Southern Hills)
130
Facility 130
VA AVG 96
Rank #68 / 365
Yes
28
Facility 28
VA AVG 45
Rank #320 / 435
Suite / 1 Bed / 2 BedJenifer Quilodran 56.9% A+44
61%
Facility 61%
VA AVG 64.3%
Rank #194 / 330
24
Facility 24
VA AVG 7
Rank #322 / 330
113
Facility 113
VA AVG 32
Rank #260 / 271
2.6
Facility 2.6
VA AVG 2.3
Rank #186 / 271
Our Lady of the Valley
AL
MC
NH
RC
SNF
Roanoke (Gainsboro)
127
Facility 127
VA AVG 96
Rank #76 / 365
No
68
Facility 68
VA AVG 45
Rank #73 / 435
Studio / 1 BedMeagan Seale 87.4% A+20
55%
Facility 55%
VA AVG 64.3%
Rank #156 / 330
7
Facility 7
VA AVG 7
Rank #227 / 330
58
Facility 58
VA AVG 32
Rank #230 / 271
2.9
Facility 2.9
VA AVG 2.3
Rank #199 / 271
The Harmony Collection at Roanoke – Assisted Living
AL
Roanoke (Southern Hills)
105
Facility 105
VA AVG 96
Rank #126 / 365
Yes
26
Facility 26
VA AVG 45
Rank #332 / 435
Studio / 1 Bed / 2 BedJenny Nicely 73.3% A+51
55%
Facility 55%
VA AVG 64.3%
Rank #156 / 330
27
Facility 27
VA AVG 7
Rank #326 / 330
104
Facility 104
VA AVG 32
Rank #257 / 271
2.0
Facility 2.0
VA AVG 2.3
Rank #144 / 271
Brandon Oaks Nursing and Rehabilitation Center
AL
HC
IL
MC
NH
SNF
Roanoke (Westland)
43
Facility 43
VA AVG 96
Rank #313 / 365
Yes
33
Facility 33
VA AVG 45
Rank #282 / 435
-Adm Esteban Duran-Ballen 53.5% -10
40%
Facility 40%
VA AVG 64.3%
Rank #83 / 330
1
Facility 1
VA AVG 7
Rank #68 / 330
33
Facility 33
VA AVG 32
Rank #179 / 271
3.3
Facility 3.3
VA AVG 2.3
Rank #217 / 271
View all Nearby Homes

Financial Assistance for
Assisted Living in Virginia

TerraBella Pheasant Ridge is located in Roanoke, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about TerraBella Pheasant Ridge

What neighborhood is TerraBella Pheasant Ridge in?

TerraBella Pheasant Ridge is in the Southern Hills neighborhood of Roanoke.

Is TerraBella Pheasant Ridge in a walkable area?

TerraBella Pheasant Ridge has a walk score of 28. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does TerraBella Pheasant Ridge's license expire?

According to VA state health department records, TerraBella Pheasant Ridge's license expires on March 20, 2027.

What is the occupancy rate at TerraBella Pheasant Ridge?

TerraBella Pheasant Ridge's occupancy is 57%.

How long has TerraBella Pheasant Ridge been in business?

TerraBella Pheasant Ridge has been operating for approximately 27 years, based on available licensing and registration records.

Are pets allowed at TerraBella Pheasant Ridge?

Yes, TerraBella Pheasant Ridge allows residents to bring their pets.

Who is the administrator of TerraBella Pheasant Ridge?

Jenifer Quilodran is the administrator of TerraBella Pheasant Ridge.

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