TerraBella Pheasant Ridge

Q: What neighborhood is TerraBella Pheasant Ridge in?

TerraBella Pheasant Ridge is in the Southern Hills neighborhood of Roanoke.

Q: Is TerraBella Pheasant Ridge in a walkable area?

TerraBella Pheasant Ridge has a walk score of 28. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

Q: When does TerraBella Pheasant Ridge's license expire?

According to VA state health department records, TerraBella Pheasant Ridge's license expires on March 20, 2026.

Q: What is the occupancy rate at TerraBella Pheasant Ridge?

TerraBella Pheasant Ridge's occupancy is 57%.

Q: Who is the administrator of TerraBella Pheasant Ridge?

Jenifer Quilodran is the administrator of TerraBella Pheasant Ridge.

Q: How many beds does TerraBella Pheasant Ridge have?

TerraBella Pheasant Ridge has 130 beds.

Q: Has TerraBella Pheasant Ridge had any recent deficiencies?

TerraBella Pheasant Ridge has had 44 recently reported deficiencies.

Overview of TerraBella Pheasant Ridge

Just off Route 220, TerraBella Pheasant Ridge is an assisted living and memory care community in the Southern Hills area of Roanoke, Virginia. The community offers cozy suites. There are one- and two-bedroom apartment homes, giving residents a range of housing options depending on their needs.

TerraBella is set in a 3-story building. It has operated in the area for 27 years and currently houses residents at 57% occupancy across its 130 beds. That mix of an established history and available capacity makes it a great option for families exploring care sooner rather than later.

Daily support includes 24-hour care. There are laundry and linen services, housekeeping, and maintenance, so residents and families don’t have to manage those tasks themselves. The community also has an evidence-based memory care program for residents living with memory loss, alongside its standard assisted living services. Jenifer Quilodran is the administrator.

Meals are chef-prepared, and residents have access to on-site beauty services, transportation services, and fitness and recreation programming. Green spaces and quiet seating areas around the property are great spots for relaxation or catching up with neighbors and visiting family. Pets are welcome in the community.

TerraBella is in a somewhat walkable part of Roanoke, with a Walk Score of 28. There’s a handful of nearby services reachable on foot, but most errands require driving. State inspections of the community have pointed to themes in medication management, personal care practices, and recordkeeping. These included how resident belongings are documented and how cleanliness standards are maintained, across several inspection cycles.

Facility Direct Line (540) 725-1120

130-bed community

A larger shared setting that may offer more common spaces and organized community services.

27 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 28 / 100

Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Occupancy

Occupancy rate

57%

Lower than the Virginia average: 85.7%

Occupied beds

74 / 130

Average occupied beds in Virginia homes 98 beds

Facility TypeAssisted Living Facility

StatusActive

ExpirationMarch 20, 2026 Expired

QualificationSpecial Care Unit | Residential and Assisted Living Care | Non-Ambulatory

TerraBella Pheasant Ridge is administered by Jenifer Quilodran.

Business Hours, all

Since 2022 · 4 years of data 113 deficiencies 24 complaints 44 inspections

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Virginia state average

Overall vs. VA average

Latest Inspection October 8, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	VA Average	vs. VA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	113	32	This facility has 253% more total deficiencies than a typical Virginia assisted living residence (113 vs. VA avg 32).↑ 253% worse
Deficiencies per year Average deficiencies per year since 2022.	28.3	8	This facility has 254% more deficiencies per year than a typical Virginia assisted living residence (28.3 vs. VA avg 8).↑ 254% worse
Deficiencies per inspection Average deficiencies per inspection.	2.6	2.3	This facility has 13% more deficiencies per inspection than a typical Virginia assisted living residence (2.6 vs. VA avg 2.3).↑ 13% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	VA Average	vs. VA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	44	14	This facility has had 214% more total inspections than the Virginia average (44 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↑ 214% more
Inspections with violations Inspections that uncovered at least one regulatory violation.	27	9	This facility has 200% more inspections with violations than a typical Virginia assisted living residence (27 vs. VA avg 9).↑ 200% worse
Inspection violation rate Percentage of inspections that resulted in at least one violation.	61%	64%	This facility has 3 percentage points lower inspection violation rate than a typical Virginia assisted living residence (61% vs. VA avg 64%).↓ 3% better

Complaints & Investigations Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.	This Facility	VA Average	vs. VA Avg
Total complaints Formal expressions of concern made by residents, families, or staff.	24	7	This facility has 243% more total complaints than a typical Virginia assisted living residence (24 vs. VA avg 7).↑ 243% worse
Complaints per year Average complaints per year since 2022.	6	1.8	This facility has 233% more complaints per year than a typical Virginia assisted living residence (6 vs. VA avg 1.8).↑ 233% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on October 8, 2025, found no deficiencies and substantiated no complaints related to buildings and grounds.
The August 13, 2025 complaint investigation substantiated six deficiencies including inadequate personal care, medication management failures, missing policies on resident belongings, and poor facility cleanliness and odor.
Multiple inspections from 2024 through mid-2025 found repeated violations in resident care, medication administration, individualized service plans, and failure to update fall risk ratings, showing ongoing compliance challenges.

Show Inspection Reports

What does this home offer?

Pets Allowed

Housing Options: Suite / 1 Bed / 2 Bed

Building Type: 3-story

Transportation Services

Fitness and Recreation

Living Spaces & Floor Plans for TerraBella Pheasant Ridge

Reviews

TerraBella Pheasant Ridge Reviews

Angela Edwards

Terrible place. I would not recommend it to anyone unless you want your loved one to go through neglect and abuse. Worst staff. Theft is very high here. They change employees like changing underwear. My mother passed away here. I will never forget what she went through.

Rating Their Experiences

What do you like most about living here?

Nothing.

Are there enough caregivers to handle the residents' needs, especially during emergencies?

Are the common areas pleasant and comfortable for socializing or relaxing?

How do you feel about the level of social interaction available with other residents?

Food terrible.

How was the units offered in this community?

Rooms unclean.

Do you feel safe living in this community?

How well do you think the community handles emergencies or unexpected events?

Terrible.

How would you rate the quality and variety of the meals? (1-5)

Are special diets handled well?

Is the dining schedule flexible enough to meet your preferences?

Are there any hidden fees or unexpected charges?

Probably.

Would you recommend this community to others looking for senior living options?

I don't recommend.

Is there anything you wish you knew before moving in?

How terrible it was.

3.5 miles from city center Estimated distance in miles from Roanoke's city center to TerraBella Pheasant Ridge's address, calculated via Google Maps.

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The information below is reported by the Virginia Department of Social Services and Department of Health.


Friendship Retirement Community	AL IL MC NH RC SNF	Roanoke (Hollins)	253 Facility 253 VA AVG 95 Rank #5 / 371	Yes	48 Facility 48 VA AVG 44 Rank #186 / 449	2 Bed	-	93.1% Facility 93.1% VA AVG 70.4% Rank #21 / 294	A+	-	-	-	-	-
TerraBella Pheasant Ridge	AL MC	Roanoke (Southern Hills)	130 Facility 130 VA AVG 95 Rank #69 / 371	Yes	28 Facility 28 VA AVG 44 Rank #320 / 449	Suite / 1 Bed / 2 Bed	Jenifer Quilodran	56.9% Facility 56.9% VA AVG 70.4% Rank #222 / 294	A+	44	61.4% Facility 61.4% VA AVG 64.3% Rank #200 / 330	24 Facility 24 VA AVG 7 Rank #322 / 330	113 Facility 113 VA AVG 32 Rank #260 / 271	2.6 Facility 2.6 VA AVG 2.3 Rank #185 / 271
Our Lady of the Valley	AL MC NH RC SNF	Roanoke (Gainsboro)	127 Facility 127 VA AVG 95 Rank #78 / 371	No	68 Facility 68 VA AVG 44 Rank #74 / 449	Studio / 1 Bed	Meagan Seale	87.4% Facility 87.4% VA AVG 70.4% Rank #53 / 294	A+	20	55% Facility 55% VA AVG 64.3% Rank #162 / 330	7 Facility 7 VA AVG 7 Rank #227 / 330	58 Facility 58 VA AVG 32 Rank #230 / 271	2.9 Facility 2.9 VA AVG 2.3 Rank #198 / 271
Hermitage Roanoke	AL IL	Roanoke (Fairview)	120 Facility 120 VA AVG 95 Rank #89 / 371	Yes	32 Facility 32 VA AVG 44 Rank #289 / 449	1 Bed / 2 Bed	Michael Davis	39.2% Facility 39.2% VA AVG 70.4% Rank #280 / 294	A+	13	92.3% Facility 92.3% VA AVG 64.3% Rank #304 / 330	1 Facility 1 VA AVG 7 Rank #67 / 330	41 Facility 41 VA AVG 32 Rank #202 / 271	3.2 Facility 3.2 VA AVG 2.3 Rank #209 / 271
The Harmony Collection at Roanoke – Assisted Living	AL	Roanoke (Southern Hills)	105 Facility 105 VA AVG 95 Rank #128 / 371	Yes	26 Facility 26 VA AVG 44 Rank #332 / 449	Studio / 1 Bed / 2 Bed	Jenny Nicely	73.3% Facility 73.3% VA AVG 70.4% Rank #140 / 294	A+	51	54.9% Facility 54.9% VA AVG 64.3% Rank #161 / 330	27 Facility 27 VA AVG 7 Rank #326 / 330	104 Facility 104 VA AVG 32 Rank #257 / 271	2.0 Facility 2.0 VA AVG 2.3 Rank #143 / 271

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Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled

General Virginia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Managed care model; high demand in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+

General Virginia resident.

Income Limits ~$2,500/month individual, varies

Asset Limits $40,000 individual

Limited grants; rural/urban balance.

Benefits

In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)

General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.

Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL

Asset Limits Limited assets (excludes home, car); varies by DSS.

Serves ~5,000 annually; focuses on low-income independence.

Benefits

Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)

General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.

Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.

Asset Limits $2,000 individual

Serves 4,000; personal needs allowance ($90/month).

Benefits

Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled

General VA resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized

General VA resident, low-income household.

Income Limits (2025) ~$3,970/month 185% FPL

Asset Limits Not assessed.

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits

Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General VA resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth

High veteran population; supports rural/urban needs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled

General VA resident, homeowner, income/asset limits vary by locality.

Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000

Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits

Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+

General VA resident, low-income.

Income Limits (2025) ~$2,322/month 185% FPL

Asset Limits Not assessed.

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits

Vouchers (~$50-$75/season) for produce at farmers’ markets

What neighborhood is TerraBella Pheasant Ridge in?

TerraBella Pheasant Ridge is in the Southern Hills neighborhood of Roanoke.

Is TerraBella Pheasant Ridge in a walkable area?

TerraBella Pheasant Ridge has a walk score of 28. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does TerraBella Pheasant Ridge's license expire?

According to VA state health department records, TerraBella Pheasant Ridge's license expires on March 20, 2026.

What is the occupancy rate at TerraBella Pheasant Ridge?

TerraBella Pheasant Ridge's occupancy is 57%.

Who is the administrator of TerraBella Pheasant Ridge?

Jenifer Quilodran is the administrator of TerraBella Pheasant Ridge.

How many beds does TerraBella Pheasant Ridge have?

TerraBella Pheasant Ridge has 130 beds.

Has TerraBella Pheasant Ridge had any recent deficiencies?

TerraBella Pheasant Ridge has had 44 recently reported deficiencies.

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