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The Haven at North Hills Senior Residence
Assisted Living, Memory Care, Residential Care & Respite Care · Pittsburgh, PA
Exterior view of The Haven at North Hills building Sign of The Haven at North Hills Senior Residence Cozy common area with seating and a fireplace Brightly lit interior of a common area with a dining table. Interior common area with a pool table and seating A bright and spacious resident room with minimal decor Well-lit bathroom with accessibility features

The Haven at North Hills Senior Residence

Assisted Living, Memory Care, Residential Care & Respite Care · Pittsburgh, PA
1 Windsor Way, Pittsburgh, PA 15237 View map Calculator: See prices in your area
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Overview of The Haven at North Hills Senior Residence

Located at 1 Windsor Way in Pittsburgh’s North Hills, The Haven at North Hills Senior Residence has operated for 7 years under The Haven at North Hills LLC, with Kelly Vaccaro serving as director. The 90-bed nursing home and assisted living community sits in a low-walkability area (Walk Score 34), so transportation planning matters for families and visitors.

Fifty-four of 90 beds are currently filled; a 60% occupancy rate. The average length of stay is 86 days, which puts this in short-to-medium-stay territory rather than exclusively long-term.

Memory care is the facility’s clearest organizational priority. The HOPE BLOOMS™ Life Enrichment Program is the named framework for resident engagement; a holistic memory care program built around stimulating activities. Allegheny Village, an on-site secured dementia care unit with 24 beds, serves residents who need a more contained environment. Daily support services include assistance with bathing, grooming, oral care, medication management, housekeeping, and routine daily tasks.

Nursing coverage runs at 4 hours and 39 minutes of total care per resident per day. Registered nurses account for 41 minutes of that, with around-the-clock staffing in place. The facility accepts Medicare, Medicaid, and private pay.

State inspections have tended to focus on medication management as the primary operational theme.

At 90 beds with a dedicated dementia unit, the HOPE BLOOMS™ program, and Medicare and Medicaid acceptance, The Haven at North Hills is best suited to older adults with Alzheimer’s or dementia whose families want a purpose-built memory care environment in the Pittsburgh area.

Facility Direct Line (412) 435-3834
Facility Direct Line (412) 435-3834
Bed community size
90-bed community Rank #251 / 554Bed count — State benchmarkedThis home is ranked 251st out of 554 homes in Pennsylvania for Bed Count. Shows this facility's certified or reported bed count compared to other Pennsylvania facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
16 years in operation
A community with a solid operating history and experience delivering ongoing care.
Walk Score
Walk Score: 34 / 100 Rank #425 / 667Walk Score — State benchmarkedThis home is ranked 425th out of 667 homes in Pennsylvania for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Pennsylvania facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy

Occupancy rate
60%
Rank #340 / 508Occupancy rate — State benchmarkedThis home is ranked 340th out of 508 homes in Pennsylvania for Occupancy. Shows this facility's occupancy rate versus the Pennsylvania average, with its Statewide rank out of 508. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Pennsylvania average: 78.7%
Occupied beds
54 / 90
Average occupied beds in Pennsylvania homes 103 beds

License Details

Facility TypePersonal Care Homes
IssuanceNovember 1, 2025
ExpirationNovember 1, 2026
CountyAllegheny
License LevelFULL
License Number449380

Ownership & Operating Entity

The Haven at North Hills Senior Residence is legally operated by The Haven At North Hills LLC.

Profit StatusFor-profit

Type Of Units

Alzheimer's
24 units
Total beds
90 units

Staffing

Key information about the people who lead and staff this community.

Leadership

ContactMs. Kelly Vaccaro, Director (per BBB, record updated Jul 2026)

State Inspection Report (PA)

October 20, 2025
75 Total Daily Staff PA avg: 76.9 Rank #171 / 356 Total Daily Staff — State benchmarked This home is ranked 171st out of 356 homes in Pennsylvania for Total Daily staff. Shows this facility's total daily staff compared to the Pennsylvania average among 356 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
0 Resident Support Staff
59 Residents Served
7 Current Residents

Secured Dementia Care Unit (PA)

Allegheny Village
24 Capacity
15 Residents Served

Resident Conditions (PA)

Age 60+ 59 (100%)
Mobility Need 16 (27%)

Contact The Haven at North Hills Senior Residence

Inspection History

In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.

Since 2021 · 5 years of data 11 citations 2 complaints 9 inspections 0 waivers
Inspection Score Info A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. The score below shows how many points this facility sits above or below the typical Pennsylvania assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.

13 points above the Pennsylvania average for assisted living residences (83/100)

Rank #38 / 460 in Pennsylvania Inspection Score — State benchmarked This home is ranked 38th out of 460 homes in Pennsylvania for Inspection Score. Shows this facility's inspection score compared to the Pennsylvania average among 460 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 96 out of 100. Letter grade A. 13 points above the Pennsylvania average for assisted living residences (83/100)

Waivers Info A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.

This Facility PA Average vs. PA Avg
  • Waivers are Pennsylvania Department of Health exemptions that let a facility operate outside required staffing ratios or staff credential rules. A higher count can signal that the facility regularly relies on exceptions — for example, fewer nursing hours per resident or staff who don't fully meet qualification standards — which may affect day-to-day care.
    0
    vs 0.9 avg
    ↓ 100% fewer than PA avg
Data reflects the most recent 5 years (since 2021).

Inspection Scorecard Info This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Pennsylvania state average
Overall vs. PA average 0 Worse No metrics in this bucket. 7 Better Metrics better than Pennsylvania average:
• Total citations (83% below)
• Citations per year (83% below)
• Citations per inspection (79% below)
• Inspections with citations (50% below)
• Inspection citation rate (40% below)
• Total complaints (50% below)
• Complaints per year (50% below)
Latest Inspection July 1, 2025 Complaint Investigation

Citations Info Citations are formal regulatory issues recorded during state inspections.

This Facility PA Average vs. PA Avg
Total citations Info Formal regulatory issues recorded by inspectors across all inspection types. 11 63 This facility has 83% fewer total citations than a typical Pennsylvania assisted living residence (11 vs. PA avg 63).↓ 83% better Rank #57 / 478 Total citations — State benchmarked This home is ranked 57th out of 478 homes in Pennsylvania for Total citations. Shows this facility's total citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Citations per year Info Average citations per year since 2021. 2.2 12.6 This facility has 83% fewer citations per year than a typical Pennsylvania assisted living residence (2.2 vs. PA avg 12.6).↓ 83% better
Citations per inspection Info Average citations per inspection. 1.2 5.7 This facility has 79% fewer citations per inspection than a typical Pennsylvania assisted living residence (1.2 vs. PA avg 5.7).↓ 79% better Rank #32 / 478 Citations per inspection — State benchmarked This home is ranked 32nd out of 478 homes in Pennsylvania for Citations per inspection. Shows this facility's citations per inspection compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This Facility PA Average vs. PA Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 9 11 This facility has had 18% fewer total inspections than the Pennsylvania average (9 vs. PA avg 11). More inspections can mean more regulatory scrutiny rather than worse care.↓ 18% fewer
Inspections with citations Info Inspections that resulted in at least one regulatory citation. 4 8 This facility has 50% fewer inspections with citations than a typical Pennsylvania assisted living residence (4 vs. PA avg 8).↓ 50% better
Inspection citation rate Info Percentage of inspections that resulted in at least one citation. 44% 73% This facility has 29 percentage points lower inspection citation rate than a typical Pennsylvania assisted living residence (44% vs. PA avg 73%).↓ 29% better Rank #63 / 478 Inspection citation rate — State benchmarked This home is ranked 63rd out of 478 homes in Pennsylvania for % of inspections with citations. Shows this facility's % of inspections with citations compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This Facility PA Average vs. PA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 2 4 This facility has 50% fewer total complaints than a typical Pennsylvania assisted living residence (2 vs. PA avg 4).↓ 50% better Rank #184 / 478 Total complaints — State benchmarked This home is ranked 184th out of 478 homes in Pennsylvania for Complaint inspections. Shows this facility's complaint inspections compared to the Pennsylvania average among 478 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Pennsylvania that report data for that category. Facilities without available data are excluded from the ranking.
Complaints per year Info Average complaints per year since 2021. 0.4 0.8 This facility has 50% fewer complaints per year than a typical Pennsylvania assisted living residence (0.4 vs. PA avg 0.8).↓ 50% better

Inspection Reports Summary Info An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

  • The most recent inspection on July 1, 2025 found no deficiencies or citations following a complaint investigation.
  • The January 14, 2025 complaint investigation identified two deficiencies in medication administration timing and dementia unit keypad directions, both corrected by February 19, 2025.
  • The July 12, 2021 renewal inspection found seven deficiencies including unlocked poisonous materials, missing contract fee schedules, and medication availability issues.
Show Inspection Reports

What does this home offer?

Minimum age icon
Minimum age icon

Minimum Age: 55

Pets allowed icon
Pets allowed icon

No pets allowed

Places of interest near The Haven at North Hills Senior Residence

Address 5.4 miles from city center Info Estimated distance in miles from Pittsburgh's city center to The Haven at North Hills Senior Residence's address, calculated via Google Maps.

Calculate Travel Distance to The Haven at North Hills Senior Residence

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Address

Compare Assisted Living around Pittsburgh

The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
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PA AVG 76.9
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PA AVG 5.7
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The Haven at North Hills Senior Residence
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90
Facility 90
PA AVG 94
Rank #251 / 554
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34
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The Haven At North Hills LLC
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Facility 96
PA AVG 83
Rank #38 / 460
9
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PA AVG 63
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PA AVG 94
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Financial Assistance for
Assisted Living in Pennsylvania

The Haven at North Hills Senior Residence is located in Pittsburgh, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.

Get Financial aid guidance

Community HealthChoices (CHC)

PA Medicaid CHC

Age 65+ or disabled
General Pennsylvania resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple) (excludes home, car).
PA

Managed care model; high urban demand (e.g., Philadelphia, Pittsburgh).

Benefits
Personal care (5-7 hours/day, e.g., bathing, dressing) Respite care (up to 240 hours/year) Adult day care ($70/day) Home modifications ($1,500 avg.)

Pennsylvania OPTIONS Program

PA OPTIONS

Age 60+
General Pennsylvania resident, at risk of nursing home placement.
Income Limits ~$2,000/month individual, varies by region
Asset Limits $8,000 individual
PA

Cost-sharing required above certain income; rural/urban balance.

Benefits
In-home care (3-5 hours/week) Respite (up to 10 days/year) Adult day care (~$70/day) Transportation (~5 trips/month)

Living Independence for the Elderly (LIFE)

Pennsylvania LIFE (PACE)

Age 55+
General PA resident (specific counties), NFLOC, safe with LIFE support.
Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.
Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.
PA

16 providers in 25 counties (e.g., Allegheny, Luzerne); LIFE branding unique to PA.

Benefits
Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

Medicare Savings Program (MSP)

Pennsylvania Medicare Savings Program

Age 65+ or disabled
General PA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
PA

Three tiers; includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Family Caregiver Support Program (FCSP)

Pennsylvania Family Caregiver Support Program

Age —
General Caregivers of 60+ needing care or 55+ caregivers of others; PA resident; functional needs (2+ ADLs).
Income Limits (2025) No strict cap; reimbursements up to $600/month if care recipient income < ~$2,322/month 185% FPL
Asset Limits Not assessed; need-based.
PA

High demand; includes grandparent caregivers.

Benefits
Respite (4-6 hours/week or 5 days/year) Adult day care ($60/day) Supplies (~$2,000/year) Caregiver training

VA Aid and Attendance (A&A) and Housebound Benefits

Pennsylvania VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General PA resident, wartime service, need for ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth limit
PA

High veteran population; supports rural/urban care needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Property Tax/Rent Rebate Program (PTRR)

Pennsylvania Property Tax/Rent Rebate Program

Age 65+
General PA resident, homeowner/renter (or widow/er 50+, disabled 18+).
Income Limits (2025) ~$45,000/year individual or couple, excludes half of Social Security
Asset Limits Not assessed; income-focused.
PA

Rebates up to $1,000; ~600,000 eligible annually.

Benefits
Rebates ($250-$1,000 based on income; e.g., $1,000 if income < $8,000)

Senior Farmers’ Market Nutrition Program (SFMNP)

Pennsylvania SFMNP

Age 60+
General PA resident, low-income.
Income Limits (2025) ~$2,322/month individual, 185% FPL
Asset Limits Not assessed.
PA

Vouchers (~$50/season) via 52 AAAs; serves ~200,000 annually.

Benefits
Vouchers (~$50/season) for fresh produce at approved markets

Frequently Asked Questions about The Haven at North Hills Senior Residence

What neighborhood is The Haven at North Hills Senior Residence in?

The Haven at North Hills Senior Residence is in the Ivory Avenue neighborhood of Pittsburgh.

Who is the owner of The Haven at North Hills Senior Residence?

The Haven at North Hills Senior Residence is legally operated by The Haven At North Hills LLC.

Is The Haven at North Hills Senior Residence in a walkable area?

The Haven at North Hills Senior Residence has a walk score of 34. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

What is the license number of The Haven at North Hills Senior Residence?

According to PA state health department records, The Haven at North Hills Senior Residence's license number is 449380.

When does The Haven at North Hills Senior Residence's license expire?

According to PA state health department records, The Haven at North Hills Senior Residence's license expires on November 1, 2026.

What is the occupancy rate at The Haven at North Hills Senior Residence?

The Haven at North Hills Senior Residence's occupancy is 60%.

Are pets allowed at The Haven at North Hills Senior Residence?

No, The Haven at North Hills Senior Residence has a no-pet policy.

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