A small 21-bed residential care community in Cincinnati’s Hartwell neighborhood, Evergreen Retirement Community operates under Senior Lifestyle, a national operator of 54 communities. The October 2025 state inspection identified three citations; above Ohio’s typical count of two per facility. Administrator Regina Umanskiy leads operations at 230 W Galbraith Rd.
Resident satisfaction survey data (2022-2023) from the Ohio Department of Aging documents a split performance.
Overall satisfaction registers 82%, 5% below the state average. Safety ratings exceed state benchmarks at 100% (versus 98% in Ohio), and residents report high confidence in personal security and privacy (93-96% versus state 95%). Residents provide an overall care satisfaction score of 96% and a recommendation rate of 92%, indicating strong core care perceptions. Community connection scored 85%, notably exceeding the Ohio average of 71%.
However, significant deficits appear in activity engagement and operational processes.
Weekend activities registered 46% compared to the Ohio average of 63%; a 27% gap.
Menu variety scored 56% against the state average of 77%.
New resident orientation presents the most concerning weakness: 52% versus 70%, suggesting inadequate transition support.
Outings and special events received 65% versus the state average of 73%.
Care and services overall rated 84%, trailing the state average of 89%.
Staff-related concerns emerge across multiple satisfaction dimensions.
Perceived staff responsiveness (speed of help, frequency of check-ins) ranges from 73-74% against Ohio averages of 81-85%. Residents rate staff knowledge of their medical conditions at 77% versus 90%. Perceived comfort during care delivery scored 76%, substantially below the state average of 95%. Dining satisfaction registered 76% (state average 81%), though residents reported adequate food quantity at 96%.
The care model spans independent living, assisted living, memory care, and nursing home services across studio through two-bedroom cottage units. Three on-site restaurants (The GardenSide, Pub 67, Creekview Café) serve varied menus. Staff includes licensed nurses and certified nursing assistants. Programming includes weekly physician visits, wellness activities, transportation, fall prevention, and two named programs: Enhanced Independent Living and Pocket Neighborhood.
Walk score of 18 indicates car-dependent neighborhood access.
Pets are allowed; smoking and alcohol are prohibited. Senior Lifestyle administers the facility; minimum age is 55.
Evergreen demonstrates strong performance on safety and fundamental care satisfaction alongside material performance gaps in activity programming, staff responsiveness, and new resident integration processes.















