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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Arden Courts is a ProMedica Memory Care Assisted Living Community, formerly known as The Memory Center of Virginia Beach. It’s located just off Great Neck Road and a short 1/5 mile drive from a reputable hospital in the neighborhood. This specialized community is dedicated to providing exceptional care for individuals with memory loss, particularly those diagnosed with Alzheimer’s disease and related dementias.
Arden Courts has meticulously designed a unique and secure environment to cater to the specific needs of its residents. The original Town Center, Neighborhood layout, and memory care apartments create a warm and inviting atmosphere with cozy kitchens, charming dining areas, and comfortable family rooms. Residents can enjoy the serenity of enclosed courtyards and expansive porch areas, strolling along picturesque walking paths that prioritize both fresh air and their safety. Arden Courts is a private facility with potential coverage options through Medicaid, managed care, and commercial insurance. Their commitment to comprehensive services ensures tailored care for each resident, while their knowledgeable team readily assists in navigating insurance, memory care costs, and payment options.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 60th out of 85 homes in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 53m per day | ▼ 12% State avg: 3h 16m per day · National avg: 3h 25m per day |
Lower than the Virginia average: 85.7%Arden Courts of Virginia Beach is administrated by Sandra Stover.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 1 | 14 | This facility has 93% fewer total inspections than a typical Virginia nursing home (1 vs. VA avg 14).↓ 93% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Virginia average 4.2
Last Health inspection on Sep 2024
Virginia average 38.4
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
49 of 62 citations resulted from standard inspections; 1 of 62 resulted from complaint investigations; and 12 of 62 came from combined inspections (standard and complaint).
100% better than Virginia averageVirginia average: 0.4
300% worse than Virginia averageVirginia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
12% fewer staff per resident than Virginia average
8% better than Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
18 total: 9 full-time employees and 9 contractors.
18
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursAssists with medical care and medications.
22 total: 17 full-time employees and 5 contractors.
22
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.9 hoursHelps with daily care and mobility.
41 total: 30 full-time employees and 11 contractors.
41
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
4,163 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 30 | 11 | 41 | 12,193 | 92 | 100% | 9.4 |
| Licensed Practical Nurse | 17 | 5 | 22 | 7,670 | 92 | 100% | 9.9 |
| Registered Nurse | 9 | 9 | 18 | 3,090 | 92 | 100% | 8.8 |
| Nurse Aide in Training | 9 | 0 | 9 | 1,766 | 89 | 97% | 8.8 |
| Clinical Nurse Specialist | 5 | 1 | 6 | 1,664 | 67 | 73% | 7.9 |
| Speech Language Pathologist | 0 | 2 | 2 | 825 | 65 | 71% | 7 |
| Dietitian | 1 | 0 | 1 | 555 | 74 | 80% | 7.5 |
| Dental Services Staff | 1 | 0 | 1 | 500 | 65 | 71% | 7.7 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Physical Therapy Aide | 0 | 2 | 2 | 491 | 60 | 65% | 7.2 |
| Nurse Practitioner | 1 | 0 | 1 | 432 | 54 | 59% | 8 |
| Physical Therapy Assistant | 0 | 1 | 1 | 400 | 64 | 70% | 6.2 |
| Other Dietary Services Staff | 3 | 0 | 3 | 361 | 50 | 54% | 6.9 |
| Qualified Social Worker | 0 | 1 | 1 | 249 | 45 | 49% | 5.5 |
| Occupational Therapy Aide | 1 | 1 | 2 | 223 | 27 | 29% | 7.9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 59 | 25 | 27% | 2.4 |
| Occupational Therapy Assistant | 0 | 4 | 4 | 37 | 50 | 54% | 0.7 |
| Medical Director | 0 | 1 | 1 | 25 | 66 | 72% | 0.4 |
| RN Director of Nursing | 0 | 1 | 1 | 2 | 2 | 2% | 1.2 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
50% higher than Virginia averageVirginia average: $52K
43% fewer fines than Virginia averageVirginia average: 1.8
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Virginia averageVirginia average: 0.1
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Sep 18, 2024 · $78K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Sep 18, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.8
16% worse than Virginia averageVirginia average: 10.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.0
In line with Virginia averageVirginia average: 19.7
Percent of long-stay residents whose need for help with daily activities has increased
16.8%
In line with Virginia averageVirginia average: 16.8%
Percent of long-stay residents whose ability to move independently worsened
28.1%
42% worse than Virginia averageVirginia average: 19.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
12.2%
46% better than Virginia averageVirginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
9% better than Virginia averageVirginia average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
4.6%
15% better than Virginia averageVirginia average: 5.4%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Virginia averageVirginia average: 1.5%
Percent of long-stay residents who lose too much weight
6.3%
7% worse than Virginia averageVirginia average: 5.9%
Percent of long-stay residents who have depressive symptoms
7.4%
50% better than Virginia averageVirginia average: 14.9%
Percent of long-stay residents who received an antipsychotic medication
9.6%
25% better than Virginia averageVirginia average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
78.0%
15% worse than Virginia averageVirginia average: 91.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
89.3%
5% worse than Virginia averageVirginia average: 94.0%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
18.8%
75% worse than Virginia averageVirginia average: 74.9%
Percent of short-stay residents who newly received an antipsychotic medication
2.3%
93% worse than Virginia averageVirginia average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
30.5%
59% worse than Virginia averageVirginia average: 73.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
29% of new residents, usually for short-term rehab.
67% of new residents, often for short stays.
3% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
82Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Arden Courts of Virginia Beach based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #78 / 85Payroll — State benchmarkedThis home is ranked 78th out of 85 homes in Virginia for payroll. Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
3.1 miles from city center
Estimated distance in miles from Virginia Beach's city center to Arden Courts of Virginia Beach's address, calculated via Google Maps.
— 0.42 miles to nearest hospital (Sentara Virginia Beach General Hospital)
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Arden Courts of Virginia Beach is located in Virginia Beach, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Arden Courts of Virginia Beach is in the North Virginia Beach neighborhood of Virginia Beach.
Arden Courts of Virginia Beach has a walk score of 46. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to VA state health department records, Arden Courts of Virginia Beach's license expires on March 24, 2026.
Arden Courts of Virginia Beach's occupancy is 71%.
Sandra Stover is the administrator of Arden Courts of Virginia Beach.
Arden Courts of Virginia Beach has 72 beds.
Arden Courts of Virginia Beach has had 1 recently reported deficiency.
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