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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Westminster-canterbury on Chesapeake Bay is a remarkable assisted living community nestled along the breathtaking shores of Virginia Beach. This extraordinary community is driven by a profound purpose, unwavering passion, and an unwavering commitment to excellence. Enjoy the stunning beachfront location and the serenity it brings.
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The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 3rd out of 85 homes in Virginia. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 48m per day | ▲ 17% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 19m per day | ▲ 32% State avg: 1h 0m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 25m per day | ▲ 61% State avg: 2h 7m per day · National avg: 2h 20m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 5h 0m per day | ▲ 51% State avg: 3h 19m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ■ Avg State avg: 5m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 30m per day | ▲ 7% State avg: 28m per day · National avg: 28m per day |
Lower than the Virginia average: 85.7%Westminster-Canterbury on Chesapeake Bay is administrated by Ms. Julia Fretwell.
Key information about the people who lead and staff this community.
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 25 | 32 | This facility has 22% fewer total deficiencies than a typical Virginia nursing home (25 vs. VA avg 32).↓ 22% better |
|
Deficiencies per year
Average deficiencies per year since 2020.
| 4.2 | 5.3 | This facility has 21% fewer deficiencies per year than a typical Virginia nursing home (4.2 vs. VA avg 5.3).↓ 21% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 2.8 | 2.3 | This facility has 22% more deficiencies per inspection than a typical Virginia nursing home (2.8 vs. VA avg 2.3).↑ 22% worse |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 9 | 14 | This facility has 36% fewer total inspections than a typical Virginia nursing home (9 vs. VA avg 14).↓ 36% better |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 7 | 9 | This facility has 22% fewer inspections with violations than a typical Virginia nursing home (7 vs. VA avg 9).↓ 22% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 78% | 64% | This facility has 14 percentage points higher inspection violation rate than a typical Virginia nursing home (78% vs. VA avg 64%).↑ 14% worse |
Complaints & Investigations
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 7 | This facility has 71% fewer total complaints than a typical Virginia nursing home (2 vs. VA avg 7).↓ 71% better |
|
Complaints per year
Average complaints per year since 2020.
| 0.3 | 1.2 | This facility has 75% fewer complaints per year than a typical Virginia nursing home (0.3 vs. VA avg 1.2).↓ 75% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on March 20, 2025, identified deficiencies related to incomplete physical statements and missing annual tuberculosis risk assessments for a resident. Earlier inspections showed a pattern of issues involving staff training and orientation, resident physical examinations, individualized service plans, medication administration, and documentation. Complaint investigations in 2022 were unsubstantiated except for one substantiated case involving inadequate supervision of a wandering resident, which led to corrective actions by the facility. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s deficiencies have been consistent over time, with no clear pattern of significant improvement or worsening.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsVirginia average 4.2
Last Health inspection on Mar 2023
Virginia average 38.4
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 17 citations resulted from standard inspections.
100% better than Virginia averageVirginia average: 0.4
100% better than Virginia averageVirginia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
23% better than Virginia average
0% compared with Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hoursNo contractors work on this role.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursNo contractors work on this role.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursNo contractors work on this role.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
4,763 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 100 | 0 | 100 | 27,396 | 92 | 100% | 8.8 |
| Licensed Practical Nurse | 36 | 0 | 36 | 11,354 | 92 | 100% | 9.1 |
| Registered Nurse | 20 | 0 | 20 | 5,268 | 92 | 100% | 9.8 |
| Clinical Nurse Specialist | 6 | 0 | 6 | 2,410 | 64 | 70% | 6.9 |
| Nurse Aide in Training | 14 | 0 | 14 | 1,646 | 79 | 86% | 8 |
| Speech Language Pathologist | 0 | 6 | 6 | 1,325 | 76 | 83% | 4.2 |
| Physical Therapy Assistant | 0 | 4 | 4 | 1,122 | 72 | 78% | 6.1 |
| Mental Health Service Worker | 2 | 0 | 2 | 952 | 64 | 70% | 8 |
| Qualified Social Worker | 0 | 3 | 3 | 904 | 68 | 74% | 5.1 |
| Respiratory Therapy Technician | 0 | 6 | 6 | 821 | 74 | 80% | 3.8 |
| Other Dietary Services Staff | 5 | 0 | 5 | 807 | 71 | 77% | 6.3 |
| Physical Therapy Aide | 0 | 3 | 3 | 511 | 66 | 72% | 5.5 |
| Other Social Services Staff | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 468 | 59 | 64% | 7.9 |
| Administrator | 1 | 0 | 1 | 448 | 56 | 61% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 448 | 56 | 61% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 104 | 36 | 39% | 2.9 |
| Medical Director | 0 | 1 | 1 | 48 | 23 | 25% | 2.1 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 32 | 9 | 10% | 3.6 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.4
47% better than Virginia averageVirginia average: 10.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
13.2
33% better than Virginia averageVirginia average: 19.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
11.7%
31% better than Virginia averageVirginia average: 16.8%
Percent of long-stay residents whose ability to move independently worsened
8.1%
59% better than Virginia averageVirginia average: 19.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.8%
12% better than Virginia averageVirginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.7%
In line with Virginia averageVirginia average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
2.1%
62% better than Virginia averageVirginia average: 5.4%
Percent of long-stay residents with a urinary tract infection
6.5%
322% worse than Virginia averageVirginia average: 1.5%
Percent of long-stay residents who lose too much weight
1.6%
73% better than Virginia averageVirginia average: 5.9%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Virginia averageVirginia average: 14.9%
Percent of long-stay residents who received an antipsychotic medication
9.4%
27% better than Virginia averageVirginia average: 12.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
95.4%
In line with Virginia averageVirginia average: 91.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
6% better than Virginia averageVirginia average: 94.0%
Number of hospitalizations per 1,000 long-stay resident days.
1.32
10% better than Virginia averageVirginia average: 1.46
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.14
19% better than Virginia averageVirginia average: 1.41
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.3%
31% better than Virginia averageVirginia average: 74.9%
Percent of short-stay residents who newly received an antipsychotic medication
0.5%
62% better than Virginia averageVirginia average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
99.5%
35% better than Virginia averageVirginia average: 73.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.2%
10% worse than Virginia averageVirginia average: 22.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
15.4%
32% worse than Virginia averageVirginia average: 11.7%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Virginia averageVirginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
85.0%
58% better than Virginia averageVirginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
67.5%
33% better than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
77% of new residents, usually for short-term rehab.
23% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
103Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Westminster-Canterbury on Chesapeake Bay based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #3 / 85Payroll — State benchmarkedThis home is ranked 3rd out of 85 homes in Virginia. Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Pets Allowed
Housing Options: 1 Bed
Building Type: High-rise
Transportation Services
Fitness and Recreation
Most residents typically stay for a few weeks or months before returning home or moving on.
99.7 miles from city center
Estimated distance in miles from Virginia Beach's city center to Westminster-Canterbury on Chesapeake Bay's address, calculated via Google Maps.
— 4.36 miles to nearest hospital (Sentara Virginia Beach General Hospital)
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Westminster-Canterbury on Chesapeake Bay is located in Virginia Beach, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Westminster-Canterbury on Chesapeake Bay is in the North Virginia Beach neighborhood of Virginia Beach.
Westminster-Canterbury on Chesapeake Bay has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
According to VA state health department records, Westminster-Canterbury on Chesapeake Bay's license expires on March 28, 2026.
Westminster-Canterbury on Chesapeake Bay's occupancy is 58%.
Ms. Julia Fretwell is the administrator of Westminster-Canterbury on Chesapeake Bay.
Westminster-Canterbury on Chesapeake Bay has 120 beds.
Westminster-Canterbury on Chesapeake Bay has had 9 recently reported deficiencies.
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