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Westminster-Canterbury on Chesapeake Bay
Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Virginia Beach, VA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Exterior view of Westminster-Canterbury on Chesapeake Bay building Bright and welcoming interior of a resident living room Bright interior common area with dining and lounge spaces Bright, well-furnished resident room with a view Bright dining area with a round table and four chairs Bright interior of a resident unit with kitchen and dining area

Westminster-Canterbury on Chesapeake Bay

Nursing Home, Assisted Living, Independent Living, Memory Care & Skilled Nursing · Virginia Beach, VA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3100 Shore Drive, Virginia Beach, VA 23451 View map Calculator: See prices in your area
Westminster-Canterbury on Chesapeake Bay accepts Medicare and private pay.
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Westminster-Canterbury on Chesapeake Bay accepts Medicare and private pay.

Overview of Westminster-Canterbury on Chesapeake Bay

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At 49 years old and with 120 beds, Westminster-Canterbury on Chesapeake Bay is one of the more established continuing care communities on Virginia Beach’s waterfront. The address, 3100 Shore Dr, puts it along the Chesapeake Bay in a somewhat walkable area (Walk Score 47) where a car is generally still needed. Ms. Julia Fretwell administers the facility; Mr. Ben Unkle is President and CEO. CARF accreditation is on the record.

Medicare drives 77% of new admissions, with a typical stay of 19 days. The overall average length of stay is 74 days. Those two figures together describe a facility that functions, in practical terms, as a short-stay rehabilitation hub. Occupancy sits at 58%, meaning 69 of 120 beds are currently in use.

The clinical staffing is substantial: total nursing hours run 6 hours 34 minutes per resident per day, with RN coverage at 55 minutes daily. Rehabilitation services are the stated clinical offering, built around a named program suite: Early Advantage, Make A Move, Pre-hab, At Home Services, the Birdsong Clinic, and Catering and Private Events. An Active Resident Council operates on-site.

State inspections have tended to center on emergency preparedness, staffing credentials, and care planning and documentation rather than direct resident care concerns.

Westminster-Canterbury accepts Medicare and private pay. The full spectrum of care types on the license, including independent living, assisted living, memory care, and home care, means the campus can theoretically accommodate a range of needs. It is a high-staffed, program-rich post-acute rehabilitation facility drawing predominantly short-stay Medicare patients, set inside a long-standing waterfront institution that has operated on this stretch of Shore Drive for nearly five decades.

Facility Direct Line (757) 496-1100
Facility Direct Line (757) 496-1100
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 66.3% Above VA avg. ▲ 66.3% Above VA avg.VA average: 3.0Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 44.1% Above VA avg. ▲ 44.1% Above VA avg.VA average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 102.4% Above VA avg. ▲ 102.4% Above VA avg.VA average: 2.5Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 29.9% Above VA avg. ▲ 29.9% Above VA avg.VA average: 3.8Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day vs Virginia averages

Rank #1 / 70Nurse hours — State benchmarkedThis home is ranked 1st out of 70 homes we track in Virginia for nurse hours. Shows adjusted nurse hours per resident per day benchmarked to the Virginia average, with a ranking across 70 Virginia facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Total nursing care Info This home is ranked 1st out of 70 homes we track in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.

7h 28m

99% above state avg
Staff type
Hours / day / resident
vs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
1h 20m
+96% State avg: 41m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
1h 40m
+66% State avg: 1h 0m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
4h 28m
+111% State avg: 2h 7m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
6h 54m
+108% State avg: 3h 19m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
7m
+48% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
45m
+60% State avg: 28m per day · National avg: 28m per day

All 6 underlying metrics are above the state average

Standout metric: Nurse Aide is +111% above Virginia average

Capacity and availability

Residents per day
69
Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
74 days
Bed community size
120-bed community Rank #88 / 365Bed count — State benchmarkedThis home is ranked 88th out of 365 homes we track in Virginia for bed count. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
49 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 47 / 100 Rank #191 / 434Walk Score — State benchmarkedThis home is ranked 191st out of 434 homes we track in Virginia for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across Virginia facilities. Higher scores benefit residents, families, and staff.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

About this community

Occupancy

Occupancy rate
58%
Rank #221 / 293Occupancy rate — State benchmarkedThis home is ranked 221st out of 293 homes we track in Virginia for occupancy. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 293. Higher occupancy signals strong local demand and financial stability.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Virginia average: 85.7%
Occupied beds
69 / 120
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationMarch 26, 2028
CMS Certification Number495127
QualificationNon-Ambulatory | Residential and Assisted Living Care | Special Care Unit
AccreditationsCARF Accreditation

Ownership & Operating Entity

Westminster-Canterbury on Chesapeake Bay is administered by Ms. Julia Fretwell.

Therapy & Rehabilitation

1 service
Rehabilitation Services

Amenities & Lifestyle

Specific ProgramsEarly Advantage, Make A Move, Pre-hab, At Home Services, Birdsong Clinic, Catering and Private Events

Contact Westminster-Canterbury on Chesapeake Bay

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2020 · 6 years of data These figures come from state-published and/or federal inspection records. The period covered can vary depending on document availability. 25 deficiencies 2 complaints 9 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2020 vs. Virginia state average
Overall vs. VA average 1 Worse Metrics worse than Virginia average:
• Inspection deficiency rate (22% above) 4 Better Metrics better than Virginia average:
• Total deficiencies (22% below)
• Inspections with deficiencies (22% below)
• Total complaints (71% below)
• Complaints per year (75% below)

Deficiencies Info Deficiencies are formal regulatory issues recorded during state inspections.

This FacilityVA Averagevs. VA Avg
Total deficiencies Info Formal regulatory issues recorded by inspectors across all inspection types. 2532 This facility has 22% fewer total deficiencies than a typical Virginia nursing home (25 vs. VA avg 32).↓ 22% better

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all inspections conducted at this facility. 914 This facility has had 36% fewer total inspections than the Virginia average (9 vs. VA avg 14). More inspections can mean more regulatory scrutiny rather than worse care.↓ 36% fewer
Inspections with deficiencies Info Inspections that uncovered at least one regulatory deficiency. 79 This facility has 22% fewer inspections with deficiencies than a typical Virginia nursing home (7 vs. VA avg 9).↓ 22% better
Inspection deficiency rate Info Percentage of inspections that resulted in at least one deficiency. 78%64% This facility has 14 percentage points higher inspection deficiency rate than a typical Virginia nursing home (78% vs. VA avg 64%).↑ 14% worse

Complaints & Investigations Info Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.

This FacilityVA Averagevs. VA Avg
Total complaints Info Formal expressions of concern made by residents, families, or staff. 27 This facility has 71% fewer total complaints than a typical Virginia nursing home (2 vs. VA avg 7).↓ 71% better
Complaints per year Info Average complaints per year since 2020. 0.31.2 This facility has 75% fewer complaints per year than a typical Virginia nursing home (0.3 vs. VA avg 1.2).↓ 75% better
Show Inspection Reports

CMS Health Inspection History

Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.

Inspections Since 2018 · 8 years of data
Total health inspections 3

Virginia average 4.2

Last Health inspection on Mar 2023

Total health citations
17 Rank #23 / 69Health citations — State benchmarkedThis home is ranked 23rd out of 69 homes we track in Virginia for health citations. Shows this facility's total health deficiency citations benchmarked to the Virginia State average, with a ranking across all 69 VA facilities. Lower citation counts earn a better rank.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Virginia average 38.4

Citations per inspection
5.67 Rank #25 / 69Citations per inspection — State benchmarkedThis home is ranked 25th out of 69 homes we track in Virginia for citations per inspection. Shows average deficiency citations per CMS inspection for this facility versus the Virginia mean across 69 facilities with citation data. Lower is better.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

Virginia average 8.93

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 17 citations resulted from standard inspections.

Breakdown of citation severity (last 8 years)
Critical health citations
0
100% better than Virginia average

Virginia average: 0.4

Serious health citations
0
100% better than Virginia average

Virginia average: 1

0 critical citations Virginia average: 0.4
0 serious citations Virginia average: 1
17 moderate citations Virginia average: 36.3
0 minor citations Virginia average: 0.8
Citations history (last 8 years)
Quality of Care moderate citation Mar 09, 2023
Corrected
Abuse/Neglect moderate citation Jan 16, 2020
Corrected
Pharmacy moderate citation Jan 16, 2020
Corrected
Pharmacy moderate citation Jan 16, 2020
Corrected

Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 212
Employees 188
Contractors 24
Staff to resident ratio 2.06 : 1
24% more staff per resident than Virginia average
Virginia average ratio: 1.67 : 1 Virginia average ratio: 1.67 : 1See full Virginia ranking
Avg staff/day 76
Average shift 8.1 hours
0% compared with Virginia average
Virginia average: 8 hours Virginia average shift: 8 hoursSee full Virginia ranking
Total staff hours (quarter) 56,551

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 20 RN Staff are full-time employees. No contractors work on this role. 20
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.8 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 36 LPN Staff are full-time employees. No contractors work on this role. 36
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.1 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 100 CNA Staff are full-time employees. No contractors work on this role. 100
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.8 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

8.4%

4,763 contractor hours this quarter

Respiratory Therapy Technician: 6 Speech Language Pathologist: 6 Physical Therapy Assistant: 4 Qualified Social Worker: 3 Physical Therapy Aide: 3 Medical Director: 1 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant100010027,39692100%8.8
Licensed Practical Nurse3603611,35492100%9.1
Registered Nurse200205,26892100%9.8
Clinical Nurse Specialist6062,4106470%6.9
Nurse Aide in Training140141,6467986%8
Speech Language Pathologist0661,3257683%4.2
Physical Therapy Assistant0441,1227278%6.1
Mental Health Service Worker2029526470%8
Qualified Social Worker0339046874%5.1
Respiratory Therapy Technician0668217480%3.8
Other Dietary Services Staff5058077177%6.3
Physical Therapy Aide0335116672%5.5
Other Social Services Staff1014886166%8
Occupational Therapy Aide1014685964%7.9
Administrator1014485661%8
Nurse Practitioner1014485661%8
RN Director of Nursing1011043639%2.9
Medical Director011482325%2.1
Occupational Therapy Assistant01132910%3.6
100 Certified Nursing Assistant
% of Days 100%
36 Licensed Practical Nurse
% of Days 100%
20 Registered Nurse
% of Days 100%
6 Clinical Nurse Specialist
% of Days 70%
View All Staffing Data in Virginia Beach

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 5.4
47% better than Virginia average

Virginia average: 10.1

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 13.2
33% better than Virginia average

Virginia average: 19.7

Long-stay resident measures
Significantly above average Virginia avg: 3.9 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 11.7%
31% better than Virginia average

Virginia average: 16.8%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 8.1%
59% better than Virginia average

Virginia average: 19.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 19.8%
12% better than Virginia average

Virginia average: 22.6%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 3.7%
In line with Virginia average

Virginia average: 3.6%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 2.1%
62% better than Virginia average

Virginia average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 6.5%
322% worse than Virginia average

Virginia average: 1.5%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 1.6%
73% better than Virginia average

Virginia average: 5.9%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 0.0%
100% better than Virginia average

Virginia average: 14.9%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 9.4%
27% better than Virginia average

Virginia average: 12.9%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 95.4%
In line with Virginia average

Virginia average: 91.3%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 100.0%
6% better than Virginia average

Virginia average: 94.0%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 1.32
10% better than Virginia average

Virginia average: 1.46

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.14
19% better than Virginia average

Virginia average: 1.41

Short-stay resident measures
Significantly above average Virginia avg: 3.9 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.3%
31% better than Virginia average

Virginia average: 74.9%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 0.5%
62% better than Virginia average

Virginia average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 99.5%
35% better than Virginia average

Virginia average: 73.6%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 24.2%
10% worse than Virginia average

Virginia average: 22.0%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 15.4%
32% worse than Virginia average

Virginia average: 11.7%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 0.0%
100% better than Virginia average

Virginia average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 85.0%
58% better than Virginia average

Virginia average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 67.5%
33% better than Virginia average

Virginia average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

77% of new residents, usually for short-term rehab.

Typical stay 19 days

Private pay

23% of new residents, often for short stays.

Typical stay 8 months

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 103
Medicare
25
24.3% of residents
Medicaid
7
6.8% of residents
Private pay or other
71
68.9% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 09/2023.

Nonprofit
Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$41.9M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$15.5M
Nonprofit Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$41.9M Rank #3 / 69Net patient revenue — State benchmarkedThis home is ranked 3rd out of 69 homes we track in Virginia. Shows this facility's net patient revenue compared to the Virginia average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$15.5M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$23.3M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #3 / 69Payroll costs — State benchmarkedThis home is ranked 3rd out of 69 homes we track in Virginia. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the Virginia average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
$25.9M 61.7% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #16 / 69Payroll % of net patient revenue — State benchmarkedThis home is ranked 16th out of 69 homes we track in Virginia. Shows payroll as a percentage of net patient revenue versus the Virginia average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Communities with the same value for a metric share the same rank. Rankings cover every community we track in Virginia that reports data for that category. Communities without available data are excluded, so the pool size varies from metric to metric.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$31.6M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$57.5M
How we calculate these figures

This home is administered by Ms. Julia Fretwell.

This home is owned by Westminster-Canterbury On Chesapeake Bay

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 495127

Show certification details

What does this home offer?

Pets allowed icon
Pets allowed icon

Pets Allowed

Housing options icon
Housing options icon

Housing Options: 1 Bed

Building type icon
Building type icon

Building Type: High-rise

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (77% of admissions), and a typical Medicare stay runs around 19 days.

Admissions
450 total

Coverage residents most often arrive under.

Medicare 77%
Private pay 23%
Discharges
457 total

Coverage residents most often leave under.

Medicare 68%
Private pay 32%
Medicaid 1%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Living Spaces & Floor Plans for Westminster-Canterbury on Chesapeake Bay

Floor plan 1
Floor plan 1
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Floor plan 2
Floor plan 2
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Places of interest near Westminster-Canterbury on Chesapeake Bay

Address 6.9 miles from city center Info Estimated distance in miles from Virginia Beach's city center to Westminster-Canterbury on Chesapeake Bay's address, calculated via Google Maps. — 4.36 miles to nearest hospital (Sentara Virginia Beach General Hospital)

Calculate Travel Distance to Westminster-Canterbury on Chesapeake Bay

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Compare Nursing Homes around Virginia Beach

Info below is compiled from CMS reports & the VA Depts. of Social Services & Health, senior community websites & trusted data sources such as Walk Score & BBB.

Communities are listed from highest to lowest based on our ranking methodology.

The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
Care Types in This Table AL (Assisted Living): Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing. NH (Nursing Home): 24/7 skilled nursing care for residents with complex, ongoing medical needs. SNF (Skilled Nursing Facility): Round-the-clock nursing care, often for recovery after surgery, injury, or illness. MC (Memory Care): Secured, specialized care for people living with Alzheimer's or dementia. RC (Respite Care): Short-term temporary care that gives family caregivers a break. IL (Independent Living): Community living with dining, activities, and transportation for active seniors who need little personal care. HOS (Hospice Care): Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment. PC (Palliative Care): Comfort-focused care for serious illness at any stage, including alongside curative treatment.
Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The Virginia average is: 76.3% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
CMS Certification Number: the unique federal identifier for this skilled nursing provider.
Westminster-Canterbury on Chesapeake Bay ★ ★ ★ ★ ★
NH
AL
IL
MC
SNF
Virginia Beach (North Virginia Beach)
120
Facility 120
VA AVG 96
Rank #88 / 365
57.5%
Facility 57.5%
VA AVG 71
Rank #221 / 293
-19%
7.47
Facility 7.47
VA AVG 3.74
Rank #1 / 70
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ★ ★ ★ ★ ★ ★ -3%+99%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 74
17
Facility 17
VA AVG 38.4
Rank #23 / 69
5.7
Facility 5.7
VA AVG 8.9
Rank #25 / 69
-69-
47
Facility 47
VA AVG 45
Rank #191 / 434
Westminster-Canterbury On Chesapeake Bay
$41.9MFiscal year ending 09/2023
Facility $41.9MFiscal year ending 09/2023
VA AVG $19.9M
Rank #3 / 69
$25.9MFiscal year ending 09/2023
Facility $25.9MFiscal year ending 09/2023
VA AVG $11.3M
Rank #3 / 69
61.7%Fiscal year ending 09/2023
Facility 61.7%Fiscal year ending 09/2023
VA AVG 76.3%
Rank #16 / 69
495127
Atlantic Shores ★ ★ ★ ★ ☆
NH
AL
HOS
IL
MC
SNF
Virginia Beach
50
Facility 50
VA AVG 96
Rank #300 / 365
77.0%
Facility 77.0%
VA AVG 71
Rank #122 / 293
+9%
4.75
Facility 4.75
VA AVG 3.74
Rank #29 / 70
 ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ ★ ★ ★ ★ ☆ -64%+27%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 74
23
Facility 23
VA AVG 38.4
Rank #31 / 69
7.7
Facility 7.7
VA AVG 8.9
Rank #36 / 69
-39A+
8
Facility 8
VA AVG 45
Rank #412 / 434
Atlantic Shores Cooperative Association Inc
$30.1MFiscal year ending 12/2023
Facility $30.1MFiscal year ending 12/2023
VA AVG $19.9M
Rank #12 / 69
$17.8MFiscal year ending 12/2023
Facility $17.8MFiscal year ending 12/2023
VA AVG $11.3M
Rank #10 / 69
59%Fiscal year ending 12/2023
Facility 59%Fiscal year ending 12/2023
VA AVG 76.3%
Rank #21 / 69
495324
Cypress Point Rehabilitation and Nursing ★ ★ ☆ ☆ ☆
NH
HOS
MC
PC
RC
SNF
Virginia Beach (Northwest)
90
Facility 90
VA AVG 96
Rank #179 / 365
94.3%
Facility 94.3%
VA AVG 71
Rank #27 / 293
+33%
3.32
Facility 3.32
VA AVG 3.74
Rank #53 / 70
 ★ ★ ☆ ☆ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ☆ ☆ -27%-11%
$15.9k
Facility $15.9k
VA AVG $54.3k
Rank #67 / 74
55
Facility 55
VA AVG 38.4
Rank #60 / 69
13.8
Facility 13.8
VA AVG 8.9
Rank #57 / 69
-85-
61
Facility 61
VA AVG 45
Rank #104 / 434
Richard Bank
$10.3MFiscal year ending 03/2024
Facility $10.3MFiscal year ending 03/2024
VA AVG $19.9M
Rank #58 / 69
$5.2MFiscal year ending 03/2024
Facility $5.2MFiscal year ending 03/2024
VA AVG $11.3M
Rank #58 / 69
50.4%Fiscal year ending 03/2024
Facility 50.4%Fiscal year ending 03/2024
VA AVG 76.3%
Rank #34 / 69
495234
Rosemont Health and Rehab ★ ★ ☆ ☆ ☆
NH
HOS
MC
RC
SNF
Virginia Beach (Windsor Woods)
116
Facility 116
VA AVG 96
Rank #100 / 365
96.1%
Facility 96.1%
VA AVG 71
Rank #19 / 293
+35%
3.23
Facility 3.23
VA AVG 3.74
Rank #56 / 70
 ★ ★ ☆ ☆ ☆ ★ ★ ☆ ☆ ☆ ★ ★ ★ ★ ☆ +34%-14%
$9.3k
Facility $9.3k
VA AVG $54.3k
Rank #63 / 74
33
Facility 33
VA AVG 38.4
Rank #41 / 69
6.6
Facility 6.6
VA AVG 8.9
Rank #30 / 69
3112-
34
Facility 34
VA AVG 45
Rank #269 / 434
Alverta Robinson
$12.8MFiscal year ending 12/2023
Facility $12.8MFiscal year ending 12/2023
VA AVG $19.9M
Rank #45 / 69
$5.9MFiscal year ending 12/2023
Facility $5.9MFiscal year ending 12/2023
VA AVG $11.3M
Rank #53 / 69
45.7%Fiscal year ending 12/2023
Facility 45.7%Fiscal year ending 12/2023
VA AVG 76.3%
Rank #50 / 69
495270
Kempsville Health & Rehab Center ★ ★ ☆ ☆ ☆
NH
HOS
MC
RC
SNF
Virginia Beach
90
Facility 90
VA AVG 96
Rank #179 / 365
--
3.03
Facility 3.03
VA AVG 3.74
Rank #59 / 70
 ★ ★ ★ ☆ ☆ ★ ☆ ☆ ☆ ☆ ★ ★ ★ ★ ☆ +19%-19%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 74
36
Facility 36
VA AVG 38.4
Rank #44 / 69
12.0
Facility 12.0
VA AVG 8.9
Rank #51 / 69
193-
60
Facility 60
VA AVG 45
Rank #108 / 434
Patrick Shuler
$10.7MFiscal year ending 12/2023
Facility $10.7MFiscal year ending 12/2023
VA AVG $19.9M
Rank #53 / 69
$5.1MFiscal year ending 12/2023
Facility $5.1MFiscal year ending 12/2023
VA AVG $11.3M
Rank #61 / 69
47.7%Fiscal year ending 12/2023
Facility 47.7%Fiscal year ending 12/2023
VA AVG 76.3%
Rank #41 / 69
495232
Nursing Home Explorer

Financial Assistance for
Nursing Home in Virginia

Westminster-Canterbury on Chesapeake Bay is located in Virginia Beach, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about Westminster-Canterbury on Chesapeake Bay

What neighborhood is Westminster-Canterbury on Chesapeake Bay in?

Westminster-Canterbury on Chesapeake Bay is in the North Virginia Beach neighborhood of Virginia Beach.

Is Westminster-Canterbury on Chesapeake Bay in a walkable area?

Westminster-Canterbury on Chesapeake Bay has a walk score of 47. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.

When does Westminster-Canterbury on Chesapeake Bay's license expire?

According to VA state health department records, Westminster-Canterbury on Chesapeake Bay's license expires on March 26, 2028.

What is the occupancy rate at Westminster-Canterbury on Chesapeake Bay?

Westminster-Canterbury on Chesapeake Bay's occupancy is 58%.

How long has Westminster-Canterbury on Chesapeake Bay been in business?

Westminster-Canterbury on Chesapeake Bay has been operating for approximately 49 years, based on available licensing and registration records.

Are pets allowed at Westminster-Canterbury on Chesapeake Bay?

Yes, Westminster-Canterbury on Chesapeake Bay allows residents to bring their pets.

Does Westminster-Canterbury on Chesapeake Bay operate as a for-profit or non-profit?

Westminster-Canterbury on Chesapeake Bay is registered as a non-profit in VA.

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