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Brandon Oaks
Nursing Home, Assisted Living, Home Care & Memory Care · Roanoke, VA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Brandon Oaks, nursing home in Roanoke, VA — Senior exercising in a fitness class setting Brandon Oaks, nursing home in Roanoke, VA — Seniors enjoying a meal together in a dining room Brandon Oaks, nursing home in Roanoke, VA — Senior resident gardening with flowers in a vibrant atmosphere Brandon Oaks, nursing home in Roanoke, VA — Senior woman walking a dog on a tree-lined path Brandon Oaks, nursing home in Roanoke, VA — Two seniors walking along a pathway in nature Brandon Oaks, nursing home in Roanoke, VA — Seniors participating in water aerobics in an indoor pool

Brandon Oaks

Nursing Home, Assisted Living, Home Care & Memory Care · Roanoke, VA
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3804 Brandon Avenue Sw, Roanoke, VA 24018 View map Calculator: See prices in your area
Brandon Oaks accepts Medicare, Medicaid, and private pay.
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Brandon Oaks accepts Medicare, Medicaid, and private pay.

Overview of Brandon Oaks

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Brandon Oaks is a non-profit Life Plan community in Roanoke, Virginia. It offers a range of services including independent living, assisted living, memory support, home health services, and rehabilitation. The community is committed to providing high-quality health services and a fulfilling lifestyle for its residents.
Facility Direct Line (540) 776-2600
Facility Direct Line (540) 776-2600 info@vlhnet.org
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Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
▲ 66.3% Above VA avg. ▲ 66.3% Above VA avg.VA average: 3.0Click the badge to see the full State ranking.Click here to see the full State ranking.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
▲ 44.1% Above VA avg. ▲ 44.1% Above VA avg.VA average: 2.8Click the badge to see the full State ranking.Click here to see the full State ranking.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
▲ 102.4% Above VA avg. ▲ 102.4% Above VA avg.VA average: 2.5Click the badge to see the full State ranking.Click here to see the full State ranking.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
▲ 29.9% Above VA avg. ▲ 29.9% Above VA avg.VA average: 3.8Click the badge to see the full State ranking.Click here to see the full State ranking.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to Virginia state averages

Total nursing care / resident Info This home is ranked 16th out of 89 homes in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 20m per day
Rank #16 / 89Nurse hours — State benchmarkedThis home is ranked 16th out of 89 homes in Virginia. Shows adjusted nurse hours per resident per day benchmarked to the Virginia average, with a ranking across 89 Virginia facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
This facility Virginia avg (3h 45m per day)
vs Virginia avg
+42%

0 of 6 metrics below state avg

Standout metric Physical Therapist is +97% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 56m per day ▲ 39% State avg: 40m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 1h 44m per day ▲ 73% State avg: 1h 0m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 3h 4m per day ▲ 46% State avg: 2h 6m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 49m per day ▲ 43% State avg: 3h 21m per day · National avg: 3h 27m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 10m per day ▲ 97% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 46m per day ▲ 70% State avg: 27m per day · National avg: 29m per day

Capacity and availability

Avg. Length of Stay
94 days
Bed community size
80-bed community Rank #214 / 371Bed count — State benchmarkedThis home is ranked 214th out of 371 homes in Virginia. Shows this facility's certified or reported bed count compared to other Virginia facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Walk Score
Walk Score: 0 / 100 Rank #438 / 449Walk Score — State benchmarkedThis home is ranked 438th out of 449 homes in Virginia. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Virginia facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate
90%
Rank #49 / 314Occupancy rate — State benchmarkedThis home is ranked 49th out of 314 homes in Virginia. Shows this facility's occupancy rate versus the Virginia average, with its Statewide rank out of 314. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Similar to the Virginia average: 85.7%
Occupied beds
72 / 80
Average occupied beds in Virginia homes 98 beds

License Details

Facility TypeAssisted Living Facility
StatusActive
ExpirationAugust 9, 2026

Ownership & Operating Entity

Brandon Oaks is administered by Jessica White.

Therapy & Rehabilitation

1 service
Rehabilitation Services

Additional Services

2 services
Memory Support
Home Health

Amenities & Lifestyle

Specific ProgramsLiving Independently, The Oaks Club, Nursing and Rehabilitation, Inpatient Therapies, Outpatient Services, The Rehab Process

Contact Brandon Oaks

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

Since 2021 · 5 years of data 6 inspections

Inspection Scorecard Info This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2021 vs. Virginia state average
Overall vs. VA average 1 Worse Metrics worse than Virginia average:
• Inspection violation rate (5% above) 2 Better Metrics better than Virginia average:
• Total inspections (57% below)
• Inspections with violations (56% below)

Inspections Info State inspections evaluate whether the facility meets health and safety standards.

This FacilityVA Averagevs. VA Avg
Total inspections Info Combined count of all routine and focused inspections. Excludes complaint investigations. 614 This facility has 57% fewer total inspections than a typical Virginia nursing home (6 vs. VA avg 14).↓ 57% better
Inspections with violations Info Inspections that uncovered at least one regulatory violation. 49 This facility has 56% fewer inspections with violations than a typical Virginia nursing home (4 vs. VA avg 9).↓ 56% better
Inspection violation rate Info Percentage of inspections that resulted in at least one violation. 67%64% This facility has 3 percentage points higher inspection violation rate than a typical Virginia nursing home (67% vs. VA avg 64%).↑ 3% worse
Show Inspection Reports

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Breakdown by payment type

Medicare

82% of new residents, usually for short-term rehab.

Typical stay 25 days

Private pay

16% of new residents, often for short stays.

Typical stay 9 - 10 months

Medicaid

2% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Nonprofit
Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.2M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$20.2M
Nonprofit Nonprofit Corporation
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$7.2M Rank #32 / 89Revenue — State benchmarkedThis home is ranked 32nd out of 89 homes in Virginia. Shows this facility's annual revenue compared to the Virginia average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$20.2M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$21.1M
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #60 / 89Payroll — State benchmarkedThis home is ranked 60th out of 89 homes in Virginia. Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$7.0M 96.3% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #86 / 89Payroll % — State benchmarkedThis home is ranked 86th out of 89 homes in Virginia. Shows payroll as a percentage of revenue versus the Virginia average. Well-run Virginia facilities typically land around 51–60% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$20.5M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$27.5M
How we calculate these figures

This home is administered by Jessica White.

This home is owned by Heather Neff

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 495373

Show certification details

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (82% of admissions), and a typical Medicare stay runs around 25 days.

Admissions
261 total

Coverage residents most often arrive under.

Medicare 82%
Private pay 16%
Medicaid 2%
Discharges
215 total

Coverage residents most often leave under.

Medicare 85%
Private pay 11%
Medicaid 4%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Brandon Oaks

Address 7.0 miles from city center Info Estimated distance in miles from Roanoke's city center to Brandon Oaks's address, calculated via Google Maps.

Calculate Travel Distance to Brandon Oaks

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Address

Compare Nursing Homes around Roanoke

The information below is reported by the Virginia Department of Social Services and Department of Health.

4 facilities compared · CMS & VA Dept. of Health data

Our Lady of the Valley
NH
AL
MC
NC
RC
Roanoke (Gainsboro)
127
Facility 127
VA AVG 95
Rank #78 / 371
87.4%
Facility 87.4%
VA AVG 85.7%
Rank #65 / 314
+2%
3.79
Facility 3.79
VA AVG 3.74
Rank #47 / 89
 -42%+1%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 93
14
Facility 14
VA AVG 38.4
Rank #15 / 90
4.7
Facility 4.7
VA AVG 8.9
Rank #19 / 90
-111A+
68
Facility 68
VA AVG 44
Rank #74 / 449
David Rawlings
$14.8M
Facility $14.8M
VA AVG $18.3M
Rank #58 / 89
$8.2M
Facility $8.2M
VA AVG $6.9M
Rank #53 / 89
55.5%
Facility 55.5%
VA AVG 39.7%
Rank #37 / 89
495357
Friendship Retirement Community
NH
AL
IL
MC
RC
Roanoke (Hollins)
253
Facility 253
VA AVG 95
Rank #5 / 371
93.1%
Facility 93.1%
VA AVG 85.7%
Rank #27 / 314
+9%
4.46
Facility 4.46
VA AVG 3.74
Rank #33 / 89
 +4%+19%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 93
18
Facility 18
VA AVG 38.4
Rank #29 / 90
4.5
Facility 4.5
VA AVG 8.9
Rank #18 / 90
-231A+
48
Facility 48
VA AVG 44
Rank #186 / 449
Friendship Foundation Inc
$29.8M
Facility $29.8M
VA AVG $18.3M
Rank #20 / 89
$15.3M
Facility $15.3M
VA AVG $6.9M
Rank #22 / 89
51.5%
Facility 51.5%
VA AVG 39.7%
Rank #55 / 89
495092
Pheasant Ridge Nursing and Rehab Center
NH
MC
Roanoke (Southern Hills)
101
Facility 101
VA AVG 95
Rank #140 / 371
--
3.56
Facility 3.56
VA AVG 3.74
Rank #52 / 89
 +4%-5%
$0
Facility $0
VA AVG $54.3k
Rank #1 / 93
25
Facility 25
VA AVG 38.4
Rank #43 / 90
6.3
Facility 6.3
VA AVG 8.9
Rank #33 / 90
119A+
15
Facility 15
VA AVG 44
Rank #385 / 449
Victor Bell
$10.9M
Facility $10.9M
VA AVG $18.3M
Rank #63 / 89
$5.1M
Facility $5.1M
VA AVG $6.9M
Rank #87 / 89
47.1%
Facility 47.1%
VA AVG 39.7%
Rank #71 / 89
495325
Old Southwest Rehabilitation and Nursing
NH
HC
MC
PC
RC
Roanoke (Old Southwest)
130
Facility 130
VA AVG 95
Rank #69 / 371
25.4%
Facility 25.4%
VA AVG 85.7%
Rank #307 / 314
-70%
3.82
Facility 3.82
VA AVG 3.74
Rank #47 / 89
 -27%+2%
$143.8k
Facility $143.8k
VA AVG $54.3k
Rank #93 / 93
131
Facility 131
VA AVG 38.4
Rank #89 / 90
18.7
Facility 18.7
VA AVG 8.9
Rank #88 / 90
433A+
57
Facility 57
VA AVG 44
Rank #133 / 449
Andrew Shuler
$8.8M
Facility $8.8M
VA AVG $18.3M
Rank #85 / 89
$4.2M
Facility $4.2M
VA AVG $6.9M
Rank #79 / 89
47.8%
Facility 47.8%
VA AVG 39.7%
Rank #23 / 89
495156
Nursing Home Explorer

Financial Assistance for
Nursing Home in Virginia

Brandon Oaks is located in ROANOKE, Virginia.
Here are the financial assistance programs available to residents in Virginia.

Get Financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled
General Virginia resident, Medicaid-eligible, nursing home-level care need.
Income Limits (2025) ~$2,829/month 300% FBR, individual
Asset Limits $2,000 (individual), $3,000 (couple).
VA

Managed care model; high demand in urban areas.

Benefits
Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Virginia Respite Care Grant Program

VA Respite Grant

Age Caregiver of someone 60+
General Virginia resident.
Income Limits ~$2,500/month individual, varies
Asset Limits $40,000 individual
VA

Limited grants; rural/urban balance.

Benefits
In-home respite (up to 30 days/year) Adult day care (~$65/day) Facility respite (up to 5 days)

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+)
General VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
Income Limits (2025) Varies by locality; typically < ~$2,510/month 200% FPL
Asset Limits Limited assets (excludes home, car); varies by DSS.
VA

Serves ~5,000 annually; focuses on low-income independence.

Benefits
Personal care (4-6 hours/week) Adult day care (~$60/day) Chore services Assessments Respite (~5 days/year)

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+)
General VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
Income Limits (2025) ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
Asset Limits $2,000 individual
VA

Serves 4,000; personal needs allowance ($90/month).

Benefits
Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled
General VA resident, Medicare Part A/B.
Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
Asset Limits $9,430 (individual), $14,130 (couple).
VA

Includes Extra Help for Part D; no waitlist.

Benefits
Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized
General VA resident, low-income household.
Income Limits (2025) ~$3,970/month 185% FPL
Asset Limits Not assessed.
VA

Fuel, Crisis, Cooling components; serves ~100,000 households.

Benefits
Heating/cooling aid ($300-$1,000/season) Crisis aid ($500 max) Equipment repair (~$250)

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse
General VA resident, wartime service, ADL help (A&A) or homebound.
Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
Asset Limits ~$155,356 net worth
VA

High veteran population; supports rural/urban needs.

Benefits
Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled
General VA resident, homeowner, income/asset limits vary by locality.
Income Limits (2025) ~$50,000-$75,000/year household, e.g., Fairfax: $72,000; Richmond: $50,000
Asset Limits Varies e.g., Fairfax: $400,000 net worth; Richmond: $100,000
VA

Offered in 90% of localities; saves ~$500-$2,000/year.

Benefits
Tax exemption/deferral (~$500-$2,000/year depending on locality)

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+
General VA resident, low-income.
Income Limits (2025) ~$2,322/month 185% FPL
Asset Limits Not assessed.
VA

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Benefits
Vouchers (~$50-$75/season) for produce at farmers’ markets

Frequently Asked Questions about Brandon Oaks

When does Brandon Oaks's license expire?

According to VA state health department records, Brandon Oaks's license expires on August 9, 2026.

What is the occupancy rate at Brandon Oaks?

Brandon Oaks's occupancy is 90%.

Does Brandon Oaks operate as a for-profit or non-profit?

Brandon Oaks is registered as a non-profit in VA.

Who is the administrator of Brandon Oaks?

Jessica White is the administrator of Brandon Oaks.

How many beds does Brandon Oaks have?

Brandon Oaks has 80 beds.

Has Brandon Oaks had any recent deficiencies?

Brandon Oaks has had 6 recently reported deficiencies.

Are there photos of Brandon Oaks?

Yes — there are 6 photos of Brandon Oaks in the photo gallery on this page.

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