4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
4/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Canterbury Woods offers independent living, assisted living, and nursing home care with skilled nursing in Williamsville, NY. Independent living provides a private residence with community services and no daily care, while assisted living adds help with dressing, bathing, and medication so a resident can remain in an apartment. Skilled nursing provides licensed nursing care on site around the clock. The range of care levels supports a resident whose needs grow over time without leaving the community.
With 50 beds, Canterbury Woods has a defined overall size. Total nurse staffing is 5 hours and 49 minutes per resident each day, representing the daily hands-on nursing time allocated to each resident. Medicare and private pay are accepted, giving families those payment paths for eligible care and services.
An 81 out of 100 Walk Score means the area is very walkable, with most errands possible on foot. A resident who no longer drives may still be able to reach nearby shops, pharmacies, or cafes independently. Pets are allowed, so a resident may be able to continue living with a pet. Canterbury Woods is operated by Episcopal Church Home and Affiliates Life Care Community.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Data period: Q4 2025 (October 1 – December 31, 2025).
This nursing home is ranked 11th out of 490 nursing homes we track in New York for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 49mStandout metric: Physical therapist is +81% above New York average
1 of 6 metrics below New York average
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. All 7 are the facility's own employees; no agency contractors work in this role.
7 staff · 7.3-hour shifts
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 20 total: 19 of the facility's own employees and 1 agency contractor.
20 staff · 7.3-hour shifts
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. All 39 are the facility's own employees; no agency contractors work in this role.
39 staff · 7.5-hour shifts
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
RN + LPN + aide · Sat–Sun
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
Sat–Sun
Every person who worked here at any point in the quarter, employees and contractors. It is not how many are on site at once: that is the "on an average day" figure.
80
79 employees · 1 contractor · 25 on an average day
80 total staff / 42 residents. Residents: CMS Long-Term Care Facility Characteristics (data as of Jun 2026); staff: CMS Payroll-Based Journal (Q4 2025).Residents and staff come from two different CMS releases, so the two counts can be a few months apart.
1.90 : 1
↑ 45% · NY 1.31This facility: 1.90 staff per resident, 45% above the New York average of 1.31 (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
80 staff ÷ 42 residents
See full New York ranking →
Average hours one staff member works on a day they are on shift, across every role.
7.5 h
↓ 3% · NY 7.7 hThis facility: 7.5 h, 3% below the New York average of 7.7 h (among New York facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
17,212 staff hours this quarter
See full New York ranking →99.6% of staff hours were worked by the facility's own employees
New York average: 87.9% · Contractors this quarter: Licensed Practical Nurse (1)
Why it matters: employees work here week after week and get to know each resident's routines and needs. Agency contractors often rotate between facilities, so a higher employee share usually means more consistent care.
78% of staff were vaccinated against the flu
Why it matters: staff move from resident to resident all day. When most of them are vaccinated, the flu is less likely to reach the people it is most dangerous for. Source: state health department data.
A smaller, more intimate setting that may offer a quieter environment and closer staff-resident interactions.
33
Rank #557 / 566Bed count — State benchmarked This nursing home is ranked 557th out of 566 nursing homes we track in New York for bed count. Shows this facility's certified or reported bed count compared to other New York facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.Smaller home · May offer a more intimate, personalized care environment.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Rank #149 / 442Walk Score — State benchmarked This nursing home is ranked 149th out of 442 nursing homes we track in New York for walk score. Shows how walkable this facility's neighborhood is compared to the average walk score across New York facilities. Higher scores benefit residents, families, and staff. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Canterbury Woods is legally operated by Episcopal Church Home & Affiliates Life Care Community, Inc.
This profile shows two inspection records, and their totals often differ. Inspection History and the Inspection Scorecard below are state data — the figures the state publishes and the state inspection reports we hold on file — covering the entire facility. CMS Health Inspection History covers only this home's Medicare and Medicaid-certified nursing beds, from federal certification surveys.
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
This scorecard compares key inspection, violation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Inspections
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all inspections conducted at this facility.
| 11 | 9.0 | This facility has had 22% more total inspections than the New York average (11 vs. NY avg 9). More inspections can mean more regulatory scrutiny rather than worse care.↑ 22% more |
|
Inspections with violations
Inspections that uncovered at least one regulatory violation.
| 4 | 5.0 | This facility has 20% fewer inspections with violations than a typical New York assisted living residence (4 vs. NY avg 5).↓ 20% better |
|
Inspection violation rate
Percentage of inspections that resulted in at least one violation.
| 36% | 54% | This facility has 18 percentage points lower inspection violation rate than a typical New York assisted living residence (36% vs. NY avg 54%).↓ 18% better |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 10 | 6.0 | This facility has had 67% more complaint visits than the New York average (10 vs. NY avg 6). More inspections can mean more regulatory scrutiny rather than worse care.↑ 67% more |
Violations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total violations
Formal regulatory issues recorded by inspectors across all inspection types.
| 21 | 22.0 | This facility has 5% fewer total violations than a typical New York assisted living residence (21 vs. NY avg 22).↓ 5% better |
|
Health violations
Violations related to resident care, clinical practices, and day-to-day operations.
| 16 | — | — |
|
Life safety violations
Violations related to building safety — fire prevention, emergency egress, and similar.
| 5 | — | — |
|
Violations per inspection
Average violations per inspection.
| 1.9 | 2.7 | This facility has 30% fewer violations per inspection than a typical New York assisted living residence (1.9 vs. NY avg 2.7).↓ 30% better |
Complaints & Investigations
| This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 38 | 90.0 | This facility has 58% fewer total complaints than a typical New York assisted living residence (38 vs. NY avg 90).↓ 58% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 10 | 15.0 | This facility has had 33% fewer complaint investigations than the New York average (10 vs. NY avg 15). More inspections can mean more regulatory scrutiny rather than worse care.↓ 33% fewer |
Federal inspection data published by CMS, covering this home's Medicare and/or Medicaid-certified skilled-nursing/nursing beds only.
100% corrected
9 of 9 citations corrected Latest inspection: Jan 08, 2025 · 5 citations, all corrected
Most cited category: Abuse, Neglect & Exploitation, 3 of 9 citations · 5 categories in total
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Corrected
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 9 citations resulted from standard inspections; and 2 of 9 came from combined inspections (standard and complaint).
Includes all CMS health inspection records for this property, which could include management/ownership changes.
Data sourced from CMS Health Deficiencies reports, which cover the Medicare and/or Medicaid-certified skilled-nursing and nursing beds and no other part of the community. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
5
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
1
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
4
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2014
Most recent filing on record. Recent activity means legal disputes are still being raised against this facility.
2025
Most recent court appearance scheduled on record. Court dates are captured when the report is compiled and are not updated as dockets move, so later hearings may have been set since.
Jul 27, 2026
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database · Data as of Aug 2026
No penalties in the past 3 years
No civil money penalties or payment denials on record since Aug 2023.
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
How residents at this home fare on health outcomes and preventive care, compared with the New York average.
CMS star rating for the care of long-stay residents, who live at the home for 100 days or more. It is built from the long-stay quality measures below. 5 stars is the best.
1
/ 5
Significantly below average
Average of five long-stay measures: pressure ulcers, falls with major injury, unplanned weight loss, worsening ability to walk, and needing more help with daily activities. Each is the % of residents affected, so lower is better.
12.6
Score · lower is better
↑ 51% · NY 8.4This facility: 12.6, 51% above the NY average of 8.4 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Average of three long-stay measures: needing more help with daily activities, worsening ability to walk, and loss of bowel or bladder control. Each is the % of residents affected, so lower is better.
19.3
Score · lower is better
↑ 26% · NY 15.4This facility: 19.3, 26% above the NY average of 15.4 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.11 long-stay measures: 2 better, 7 worse, 2 near NY average
8 short-stay measures: 3 better, 2 worse, 3 compared with US only
People who live at the home · 11 measures
Percent of long-stay residents whose need for help with daily activities has increased
18.4%
↑ 30% · NY 14.1This facility: 18.4, 30% above the NY average of 14.1 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents whose ability to move independently worsened
20.0%
↑ 60% · NY 12.5This facility: 20.0, 60% above the NY average of 12.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of low risk long-stay residents who lose control of their bowels or bladder
19.6%
↑ 1% · NY 19.5This facility: 19.6, 1% above the NY average of 19.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents with a urinary tract infection
3.8%
↑ 201% · NY 1.3This facility: 3.8, 201% above the NY average of 1.3 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents experiencing one or more falls with major injury
7.4%
↑ 138% · NY 3.1This facility: 7.4, 138% above the NY average of 3.1 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay high risk residents with pressure ulcers
10.9%
↑ 67% · NY 6.5This facility: 10.9, 67% above the NY average of 6.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who lose too much weight
6.7%
↑ 15% · NY 5.8This facility: 6.7, 15% above the NY average of 5.8 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who have depressive symptoms
8.2%
↓ 58% · NY 19.5This facility: 8.2, 58% below the NY average of 19.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents who received an antipsychotic medication
21.9%
↑ 60% · NY 13.7This facility: 21.9, 60% above the NY average of 13.7 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.5%
↑ 8% · NY 91.5This facility: 98.5, 8% above the NY average of 91.5 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.4%
≈ 0% · NY 95.3This facility: 95.4, level with the NY average of 95.3 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Rehab and recovery after a hospital stay · 8 measures
Percentage of residents at or above expected ability to care for themselves at discharge.
65.7%
↑ 22% · US 53.7This facility: 65.7, 22% above the US average of 53.7 (among US facilities reporting a recent figure).
Rate of successful return to home or community from a skilled nursing facility.
62.0%
↑ 23% · US 50.6This facility: 62.0, 23% above the US average of 50.6 (among US facilities reporting a recent figure).
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
↓ 100% · US 0.8This facility: 0.0, 100% below the US average of 0.8 (among US facilities reporting a recent figure).
Percent of short-stay residents who newly received an antipsychotic medication
3.3%
↑ 184% · NY 1.2This facility: 3.3, 184% above the NY average of 1.2 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
87.1%
↑ 12% · NY 77.4This facility: 87.1, 12% above the NY average of 77.4 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.7%
↑ 9% · NY 78.8This facility: 85.7, 9% above the NY average of 78.8 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
34.8%
↑ 50% · NY 23.2This facility: 34.8, 50% above the NY average of 23.2 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.
Percentage of short-stay residents who had an outpatient emergency department visit.
7.6%
↓ 32% · NY 11.2This facility: 7.6, 32% below the NY average of 11.2 (among NY facilities reporting a recent figure).Green: 5% or more better than the state average. Yellow: within 5%. Red: 5% or more worse.Arrows show whether a figure is above or below the average. Green is better for residents, red is worse, and yellow means within 5% of the average. Grey compares with the US average only, because CMS publishes no state figure. The line on each bar marks the average.
Quality measures are calculated by CMS from Minimum Data Set (MDS) resident assessments and Medicare claims.
24% of new residents, usually for short-term rehab.
76% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jun 2026)
Total residents
42Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Canterbury Woods’s finances from its CMS cost report for the fiscal year ending December 2024, compared with 454 New York nursing homes that filed a recent report. Includes all financial data for this property, which could include management/ownership changes.
Is it financially stable?
Losing money on care, and more than last year
−18.6% operating margin
−2.9 pts vs prior year
An operating loss in 6 of the last 8 reported years. Other income ($9.5M) turns it into a net profit to $4.9M. Watch for cost-cutting that reaches staffing.
Does it invest in staff?
Payroll in line with New York homes
54.6% payroll share of revenue
NY average 56.1%Rank #200 / 452Payroll % of net patient revenue — State benchmarked This nursing home is ranked 200th out of 452 nursing homes we track in New York for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the New York average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric.
Payroll rose $1.0M while revenue rose $1.0M. Check hours per resident in the staffing section to confirm it reaches the floor.
FY 2024 scorecard
Each row shows the FY 2024 figure, the change since the prior report, the trend, and how it compares with New York homes.
Losing money on care
| Metric | FY 2024 | vs prior year | Trend 2014 → 2024Trend | NY median | Compared with NY homesRank in NY | In short |
|---|---|---|---|---|---|---|
| Net patient revenue What the home earns from resident care, after discounts and bad debt. | $24.5M | +$1.0M | Trend 20142024 | NY median $23.7M | Rank in NY Rank #214 / 454Net patient revenue — State benchmarked This nursing home is ranked 214th out of 454 nursing homes we track in New York for net patient revenue. Shows this facility's net patient revenue compared to the New York average, among facilities reporting a recent fiscal year. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 53% of homes | Above NY median Higher net patient revenue than 53% of NY homes that filed a recent report. Revenue mostly follows how big a home is. |
| Operating expenses Everything it costs to run the home: staff, supplies, rent, admin. | $29.1M | +$1.9M | Trend 20142024 | NY median — | Rank in NY Not ranked | Exceeds revenue Operating expenses are higher than net patient revenue, so resident care runs at a loss. |
| Net patient income Revenue minus operating expenses. Negative means care loses money. | −$4.5M | −$0.9M | Trend 20142024 | NY median — | Rank in NY Not ranked | Loss, widening Resident care lost money this year, more than in the prior report. |
| Operating margin Net patient income as a share of revenue. The clearest health signal. | −18.6% | −2.9 pts | Trend 20142024 | NY median — | Rank in NY Not ranked | Loss A negative margin means resident care costs more than it earns. |
| Other income Money not from resident care: investments, grants, services. | $9.5M | — | Trend — | NY median — | Rank in NY Not ranked | Offsets part of the loss Income from outside resident care covers part of the loss on care. |
| Net income The bottom line after other income. | $4.9M | −$0.9M | Trend — | NY median — | Rank in NY Not ranked | Profit The bottom line is above zero after other income. |
Staff spending in line with New York homes
| Metric | FY 2024 | vs prior year | Trend 2014 → 2024Trend | NY median | Compared with NY homesRank in NY | In short |
|---|---|---|---|---|---|---|
| Payroll costs Salaries and wage-related benefits, not counting contract labor. | $13.4M | +$1.0M | Trend 20142024 | NY median $12.4M | Rank in NY Rank #204 / 454Payroll costs — State benchmarked This nursing home is ranked 204th out of 454 nursing homes we track in New York for payroll costs. Shows total staff payroll — salaries plus wage-related benefits — benchmarked to the New York average, among facilities reporting a recent fiscal year. Higher payroll relative to peers often signals better staffing and less reliance on contract labor. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 55% of homes | Above NY median Higher payroll than 55% of NY homes. Payroll in dollars mostly follows how big a home is, so this compares size, not staffing levels. |
| Payroll share of revenue Payroll divided by revenue. Higher usually means more staff per resident. | 54.6% | +1.9 pts | Trend 20142024 | NY median 52.6% | Rank in NY Rank #200 / 452Payroll % of net patient revenue — State benchmarked This nursing home is ranked 200th out of 452 nursing homes we track in New York for payroll % of net patient revenue. Shows payroll as a percentage of net patient revenue versus the New York average, among facilities reporting a recent fiscal year. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings. Communities with the same value for a metric share the same rank. Rankings compare like with like: every nursing home we track in New York that reports data for that category. Nursing homes without available data are excluded, so the pool size varies from metric to metric. Higher than 56% of homes | Near NY average The NY average is 56.1% of revenue. Within 3 points of it reads as near the average. |
What the home earned from resident care (net patient revenue), what it cost to run (operating expenses) and the difference between the two (net patient income), for each fiscal year it filed a CMS cost report.
USD, millions
Net patient revenue Operating expenses Net patient income No report
Both lines are a share of net patient revenue. Payroll share is what goes to salaries and wage-related benefits; operating margin is what is left after every operating cost (below 0%, resident care lost money). The dashed line is the New York payroll average.
% of net patient revenue
Payroll share Operating margin NY payroll average No report
| Metric | 2014 | 2015 | 2016 | 2017no report | 2018no report | 2019no report | 2020 | 2021 | 2022 | 2023 | 2024 |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Net patient revenue | $17.9M | $17.4M | $17.6M | $19.9M | $20.1M | $22.2M | $23.5M | $24.5M | |||
| Operating expenses | $16.7M | $16.8M | $17.7M | $23.7M | $23.4M | $25.9M | $27.2M | $29.1M | |||
| Net patient income | $1.2M | $0.6M | −$0.1M | −$3.7M | −$3.3M | −$3.7M | −$3.7M | −$4.5M | |||
| Operating margin | 6.6% | 3.5% | −0.4% | −18.7% | −16.5% | −16.7% | −15.7% | −18.6% | |||
| Net income | $1.5M | $2.2M | $0.5M | $3.4M | $3.9M | −$2.5M | $5.8M | $4.9M | |||
| Payroll costs | $8.3M | $8.6M | $9.0M | $10.5M | $10.1M | $11.2M | $12.4M | $13.4M | |||
| Payroll share of revenue | 46.7% | 49.7% | 50.9% | 52.4% | 50.0% | 50.8% | 52.7% | 54.6% | |||
| Beds | 48 | 48 | — | 50 | 50 | 50 | 50 | 50 | |||
| Gross revenue | $17.9M | $17.4M | $17.6M | $20.4M | $21.0M | $23.0M | $24.1M | $25.1M | |||
| Salaries | $6.3M | $6.4M | $6.7M | $8.7M | $8.5M | $9.7M | $10.7M | $11.5M | |||
| Wage-related costs | $2.1M | $2.2M | $2.3M | $1.8M | $1.5M | $1.5M | $1.7M | $1.8M | |||
| Contract labor | $0.0M | $0.0M | $0.0M | $0.1M | $0.1M | $0.2M | $0.2M | $0.0M | |||
| Other operating costs | $8.4M | $8.1M | $8.7M | $13.2M | $13.4M | $14.6M | $14.8M | $15.7M | |||
| Net patient revenue per day | $1,109 | $1,049 | $1,026 | $1,198 | $1,519 | $1,364 | $1,406 | $1,494 | |||
| Cost per day | $1,036 | $1,013 | $1,030 | $1,422 | $1,769 | $1,593 | $1,625 | $1,771 | |||
| Average length of stay | 158.0 days | 218.0 days | 336.4 days | 187.0 days | 138.0 days | 151.8 days | 165.6 days | 193.0 days |
Showing 2024–2022 · scroll sideways for 8 earlier years
Earlier and partial years are in the download. Download CSV
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Most new residents arrive under private pay (76% of admissions), and a typical private pay stay runs around 8 - 9 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
0.0 miles from city center
Estimated distance in miles from Williamsville's city center to Canterbury Woods's address, calculated via Google Maps.
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The facility name. Click to view the full profile page on Assisted Living Magazine, including photos, services, and contact info.
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CMS (Centers for Medicare & Medicaid Services, the federal agency that regulates nursing homes) Overall 5-star rating — a composite of Health Inspection, Staffing, and Quality Measures scores. 5 stars = top 10% nationally. 1 star = bottom 10%. The single most important number to start with when comparing facilities.
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Care Types in This Table
AL (Assisted Living):
Housing with help for daily activities like bathing, dressing, and medication, without 24-hour skilled nursing.
NH (Nursing Home):
24/7 skilled nursing care for residents with complex, ongoing medical needs.
SNF (Skilled Nursing Facility):
Round-the-clock nursing care, often for recovery after surgery, injury, or illness.
MC (Memory Care):
Secured, specialized care for people living with Alzheimer's or dementia.
RC (Respite Care):
Short-term temporary care that gives family caregivers a break.
IL (Independent Living):
Community living with dining, activities, and transportation for active seniors who need little personal care.
HOS (Hospice Care):
Comfort-focused care for those with a terminal illness, prioritizing quality of life over treatment.
PC (Palliative Care):
Comfort-focused care for serious illness at any stage, including alongside curative treatment.
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Neighborhood or city area where the facility is located. Proximity to family, hospitals, and green space matters for both quality of life and ease of visitation. Consider drive time and transit access when evaluating location.
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Licensed bed capacity. Larger facilities (300+ beds) often have more specialized programs but can feel institutional. Smaller homes (under 150 beds) tend to deliver more personalized care. Compare with Avg Res/Day to understand how full the facility typically runs.
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Percentage of licensed beds filled on an average day. Color indicates financial health: green (90%+) = operationally strong, typically profitable. Amber (80–89%) = stable but leaving revenue on the table. Orange (70–79%) = financial strain likely, may struggle with fixed costs. Red (<70%) = significant distress, closure or ownership change risk increases sharply.
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This facility's occupancy rate compared to the statewide average for similar facilities. A positive number means above-average demand. Facilities running 5%+ above the state average are typically the most sought-after in their market — a strong proxy for reputation.
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CMS-adjusted total nurse hours per resident per day (RN + LPN + CNA combined). The national average is approximately 3.5 hrs. Higher is better — more direct care time per resident. Below 3.0 is a red flag. CMS weights RN hours more heavily because RNs handle complex clinical decisions that CNAs cannot.
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CMS Health Inspection star rating (1–5 stars), based on the 3 most recent annual state surveys plus any complaint investigations. This is the hardest rating to manipulate — it reflects real surveyor findings on-site. 5 stars = fewest deficiencies found. 1 star = most. It carries the heaviest weight in the Overall CMS rating.
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CMS Staffing star rating (1–5 stars), based on daily nurse staffing hours submitted to CMS via verified payroll data. Compares RN, LPN, and CNA coverage relative to resident acuity level. 5 stars = well above expected staffing. Weekend staffing is evaluated separately, as that's where many facilities quietly reduce coverage.
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CMS Quality Measures star rating (1–5 stars), based on 15 clinical outcome metrics including fall rates, pressure ulcers, antipsychotic drug use, and hospital readmissions. Captures actual resident health outcomes, not just compliance. High QM combined with low Health Inspection scores can indicate a facility with strong care but weak documentation practices.
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Registered Nurse hours per resident/day compared to the statewide average. RNs are the highest-skilled nursing staff — they assess residents, manage medications, and respond to emergencies. A value of +50% means RN coverage is 50% above the state norm. Negative values are a concern for residents with complex or acute medical needs.
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Total nursing staff hours (RN + LPN + CNA combined) per resident/day vs. the statewide average. A broader measure than RN vs State — it captures the entire care team. A facility can have high total staffing but low RN hours, meaning more aides and fewer nurses. Read both columns together for the full picture.
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Total dollar amount of federal monetary fines (civil money penalties) issued by CMS in the past 3 years. Fines are only levied for serious violations — typically actual harm to residents, repeated uncorrected deficiencies, or systemic non-compliance. Even a single fine is noteworthy. Multiple fines strongly suggest a pattern, not isolated incidents.
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Total health deficiency citations from the most recent standard inspection cycle. Minor citations (scope A–C) are common and often administrative in nature. Higher counts aren't always disqualifying, but should be read alongside Severe Citations to understand actual harm levels. Under 10 is strong for a large facility; 30+ warrants a closer look.
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Average deficiency citations per CMS inspection (survey) in the reporting window — total citations divided by the number of inspections. Lower is better; compare alongside total Citations and Severe Citations for context.
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Citations at CMS scope/severity level G or higher — G–I means actual harm occurred; J–L means residents were placed in immediate jeopardy. (D–F is potential for harm only). Examples include unaddressed falls, medication errors causing injury, neglect, or abuse.
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Average number of residents in the building on any given day, derived from annual census data. Reflects true operating scale — a 400-bed facility running 200 residents/day operates very differently from one at 390. Higher resident counts generally mean more funded staffing hours.
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Better Business Bureau rating (A+ to F). Reflects complaint history, business transparency, and how family disputes were resolved. A+ means no significant unresolved complaints. A blank (—) means the facility isn't BBB-accredited, which is common for healthcare providers and not necessarily a negative signal.
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Walk Score® (0–100). Measures walkability of the surrounding area. 90–100 = Walker's Paradise. 70–89 = Very Walkable. 50–69 = Somewhat Walkable. Below 50 = Car-Dependent. Higher scores benefit family visitors, resident outings, and staff commuting.
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The licensed owner or operator of record filed with CMS — the individual or organization legally accountable for the facility. Searching the operator name across other facilities can reveal chain or multi-site ownership, which matters: chain-operated homes tend to have more variable quality outcomes than independently run facilities.
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What the home actually collects for resident care, after contractual allowances, bad debt and discounts — not gross billings. Taken from the latest complete annual cost report, so it is comparable across homes reporting the same period. Revenue alone doesn't indicate care quality, but it funds staffing and capital reinvestment. Pair with Payroll %. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Staff salaries plus wage-related benefits from the latest complete annual cost report. Contract and agency labour is counted separately, under other operating costs, so a home leaning on agency staff can show a low figure here. Payroll is the cost most directly tied to care quality — compare with Payroll % for full context. Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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Payroll as a share of NET PATIENT REVENUE (not gross revenue). Both figures come from the same cost-report year. A higher figure means more of each revenue dollar goes to staff pay. Read with the Staffing star rating to judge whether spend translates into coverage — and note that homes whose patient revenue covers only part of their operation can read implausibly high. The New York average is: 56.1% Figures are from each facility's most recent complete fiscal year — hover a value for the exact year; a * marks homes that report an older period than most facilities.
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CMS Certification Number: the unique federal identifier for this skilled nursing provider.
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|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Beechwood Homes | NH HOS IL SNF | Getzville (Town Of Amherst) | 220
Facility
220
NY AVG
177
Rank
#150 / 566 |
70.0%
Facility
70.0%
NY AVG
85.3%
Rank
#418 / 507 | -18% | 4.26
Facility
4.26
NY AVG
3.67
Rank
#45 / 490 | -13% | +16% | $0
Facility
$0
NY AVG
$77.8k
Rank
#1 / 496 | 8
Facility
8
NY AVG
20.3
Rank
#39 / 495 | 2.0
Facility
2.0
NY AVG
4.8
Rank
#19 / 495 | - | 154 | A+ |
34
Facility
34
NY AVG
64
Rank
#361 / 442 | Beechwood Health Care Center, Inc. (Not For Profit) | $27.6MFiscal year ending 12/2024
Facility
$27.6MFiscal year ending 12/2024
NY AVG
$28.8M
Rank
#189 / 454 | $20.9MFiscal year ending 12/2024
Facility
$20.9MFiscal year ending 12/2024
NY AVG
$15.2M
Rank
#89 / 454 | 75.8%Fiscal year ending 12/2024
Facility
75.8%Fiscal year ending 12/2024
NY AVG
56.1%
Rank
#33 / 452 | 335468 | ||||
| Fox Run at Orchard Park | NH AL IL MC SNF | Orchard Park | 52
Facility
52
NY AVG
177
Rank
#526 / 566 |
100.0%
Facility
100.0%
NY AVG
85.3%
Rank
#1 / 507 | +17% | 5.03
Facility
5.03
NY AVG
3.67
Rank
#11 / 490 | +1% | +37% | $0
Facility
$0
NY AVG
$77.8k
Rank
#1 / 496 | 2
Facility
2
NY AVG
20.3
Rank
#1 / 495 | 1.0
Facility
1.0
NY AVG
4.8
Rank
#1 / 495 | - | 52 | - |
13
Facility
13
NY AVG
64
Rank
#410 / 442 | Orchard Park Ccrc, Inc. (Not For Profit) | $18.3M*Fiscal year ending 12/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | $8.3M*Fiscal year ending 12/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 45.2%*Fiscal year ending 12/2023These figures are from this home's most recent complete cost report — an older period than most facilities report. Compare with that in mind. | 335854 | ||||
| Greenfield Health & Rehab Center | NH AL IL MC PC RC SNF | Broadway Lancaster | 160
Facility
160
NY AVG
177
Rank
#255 / 566 |
93.8%
Facility
93.8%
NY AVG
85.3%
Rank
#236 / 507 | +10% | 5.12
Facility
5.12
NY AVG
3.67
Rank
#19 / 490 | -57% | +40% | $0
Facility
$0
NY AVG
$77.8k
Rank
#1 / 496 | 12
Facility
12
NY AVG
20.3
Rank
#113 / 495 | 3.0
Facility
3.0
NY AVG
4.8
Rank
#94 / 495 | - | 150 | - |
77
Facility
77
NY AVG
64
Rank
#181 / 442 | Niagara Lutheran Development, Inc (Not For Profit) | $24.3MFiscal year ending 12/2024
Facility
$24.3MFiscal year ending 12/2024
NY AVG
$28.8M
Rank
#216 / 454 | $16.3MFiscal year ending 12/2024
Facility
$16.3MFiscal year ending 12/2024
NY AVG
$15.2M
Rank
#148 / 454 | 67.3%Fiscal year ending 12/2024
Facility
67.3%Fiscal year ending 12/2024
NY AVG
56.1%
Rank
#60 / 452 | 335182 | ||||
| Brothers of Mercy Nursing & Rehabilitation Center | NH AL HOS IL MC SNF | Clarence | 240
Facility
240
NY AVG
177
Rank
#117 / 566 |
87.9%
Facility
87.9%
NY AVG
85.3%
Rank
#345 / 507 | +3% | 4.39
Facility
4.39
NY AVG
3.67
Rank
#75 / 490 | -51% | +20% | $0
Facility
$0
NY AVG
$77.8k
Rank
#1 / 496 | 14
Facility
14
NY AVG
20.3
Rank
#161 / 495 | 4.7
Facility
4.7
NY AVG
4.8
Rank
#263 / 495 | - | 211 | - |
51
Facility
51
NY AVG
64
Rank
#305 / 442 | Brothers Of Mercy Nursing Home Company, Inc (Not For Profit) | $26.2MFiscal year ending 12/2024
Facility
$26.2MFiscal year ending 12/2024
NY AVG
$28.8M
Rank
#202 / 454 | $18.9MFiscal year ending 12/2024
Facility
$18.9MFiscal year ending 12/2024
NY AVG
$15.2M
Rank
#110 / 454 | 72.2%Fiscal year ending 12/2024
Facility
72.2%Fiscal year ending 12/2024
NY AVG
56.1%
Rank
#39 / 452 | 335112 | ||||
| Canterbury Woods | NH AL IL SNF | Williamsville | 33
Facility
33
NY AVG
177
Rank
#557 / 566 | - | - | 5.82
Facility
5.82
NY AVG
3.67
Rank
#11 / 490 | -30% | +59% | $0
Facility
$0
NY AVG
$77.8k
Rank
#1 / 496 | 9
Facility
9
NY AVG
20.3
Rank
#62 / 495 | 3.0
Facility
3.0
NY AVG
4.8
Rank
#94 / 495 | - | 36 | - |
81
Facility
81
NY AVG
64
Rank
#149 / 442 | Episcopal Church Home And Affiliates Life Care Community, Inc (Not For Profit) | $24.5MFiscal year ending 12/2024
Facility
$24.5MFiscal year ending 12/2024
NY AVG
$28.8M
Rank
#214 / 454 | $13.4MFiscal year ending 12/2024
Facility
$13.4MFiscal year ending 12/2024
NY AVG
$15.2M
Rank
#204 / 454 | 54.6%Fiscal year ending 12/2024
Facility
54.6%Fiscal year ending 12/2024
NY AVG
56.1%
Rank
#200 / 452 | 335816 |
Rank badges are statewide and care-type specific: each nursing home is ranked against every other NY nursing home we track that reports that metric, not just the 5 on this page. See how we rank facilities
Canterbury Woods is located in Williamsville, New York State.
Here are the financial assistance programs available to residents in New York State.
Canterbury Woods is legally operated by Episcopal Church Home & Affiliates Life Care Community, Inc.
Canterbury Woods has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to NY state health department records, Canterbury Woods's license number is 1421305N.
Canterbury Woods's occupancy is 100%.
Yes, Canterbury Woods allows residents to bring their pets.
The team at Canterbury Woods can be reached at cwsales@frontporch.net.
Canterbury Woods is registered as a non-profit in NY.
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