Dove Healthcare – Superior

Q: What neighborhood is Dove Healthcare – Superior in?

Dove Healthcare – Superior is in the Downtown neighborhood of SUPERIOR.

Q: Is Dove Healthcare – Superior in a walkable area?

Dove Healthcare – Superior has a walk score of 85. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

Q: What is the occupancy rate at Dove Healthcare – Superior?

Dove Healthcare – Superior's occupancy is 66%.

Q: Does Dove Healthcare – Superior operate as a for-profit or non-profit?

Dove Healthcare – Superior is registered as a for-profit in WI.

Q: Who is the administrator of Dove Healthcare – Superior?

Emily Thompson is the administrator of Dove Healthcare – Superior.

Q: How many beds does Dove Healthcare – Superior have?

Dove Healthcare – Superior has 118 beds.

CMS overall rating

1800 New York Ave, Superior, WI 54880 View map

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Dove Healthcare – Superior accepts Medicare, Medicaid, and private pay.

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Dove Healthcare – Superior accepts Medicare, Medicaid, and private pay.

Overview of Dove Healthcare – Superior

Dove Healthcare – Superior is a skilled nursing home with 118 beds. It is located at 1800 New York Ave. in Superior, Wisconsin. The community is for residents who require short-term rehabilitation or ongoing nursing care. It accepts Medicare, Medicaid, and private pay, so families have several ways to avail coverage. With an average resident stay of 226 days, the facility supports both post-acute recovery and longer-term residents.

The home usually admits residents with complex, medically intensive cases. Its spectrum of services includes rehabilitation services, ventilator and tracheostomy care, wound management, and end-of-life care. It is well-equipped to serve residents with substantial clinical needs. Nurse staffing averages roughly 3 hours and 48 minutes per resident each day, supported by registered nurses, nursing aides, and LPN/LVN staff, providing a solid foundation of hands-on care.

The facility is located in Superior’s very walkable downtown, with a walkability score of 85 out of 100. Families planning to visit can handle most nearby errands on foot and reach local services without a car. That accessibility may be convenient for relatives who plan to visit regularly or for residents and staff who need to accomplish daily tasks.

Families considering Dove Healthcare should schedule a tour of the facility to see how the home manages daily life and coordinates the specialized care for its residents. The facility’s focus on complex nursing support is best for seniors who have recently been hospitalized or have conditions requiring 24-hour skilled care.

Facility Direct Line (715) 394-5591

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to Wisconsin state averages

Total nursing care / resident

3h 48m per day

This facility Wisconsin avg (4h 17m per day)

vs Wisconsin avg

-11%

3 of 6 metrics below state avg

Standout metric LPN / LVN is +27% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	32m per day	▼ 44% State avg: 58m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	48m per day	▲ 27% State avg: 38m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 39m per day	▲ 3% State avg: 2h 35m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 49m per day	▲ 3% State avg: 3h 43m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	1m per day	▼ 82% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	18m per day	▼ 55% State avg: 40m per day · National avg: 28m per day

Capacity and availability

226 days

118-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 85 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

66%

Lower than the Wisconsin average: 70%

Occupied beds

78 / 118

Average occupied beds in Wisconsin homes 54 beds

Facility TypeSkilled Care

CountyDouglas

CMS Certification Number525397

Certification TypeTitle 18 SNF Title 19 NF

Dove Healthcare – Superior is legally operated by Emily Thompson.

Owner NameGreat Lakes Rehabilitation And Nursing Center LLC

Profit StatusFor-profit

Rehabilitation Services

24-Hour Staffing

Nursing Home

24/7 Skilled Nursing

Ventilator Care

Tracheostomy Care

Wound Care

End-Of-Life Care

Fax(715) 394-5098

Inspections since 2023

Total health inspections 12

Wisconsin average 6

Last Health inspection on Aug 2025

Total health citations

Wisconsin average 27.3

Citations per inspection

Wisconsin average 4.19

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

33 of 60 citations resulted from standard inspections; 22 of 60 resulted from complaint investigations; and 5 of 60 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical health citations

100% better than Wisconsin average

Wisconsin average: 0.9

Serious health citations

17% better than Wisconsin average

Wisconsin average: 1.2

0 critical citations Wisconsin average: 0.9

1 serious citation Wisconsin average: 1.2

58 moderate citations Wisconsin average: 24.7

1 minor citation Wisconsin average: 0.6

Citations history (last 3 years)

Infection Control moderate citation Aug 27, 2025

Corrected

Infection Control moderate citation Mar 13, 2025

Corrected

Infection Control moderate citation Mar 13, 2025

Corrected

Nursing Services moderate citation Mar 13, 2025

Corrected

Total staff 94

Employees 91

Contractors 3

Staff to resident ratio 1.52 : 1

39% fewer staff per resident than Wisconsin average

Avg staff/day 36

Average shift 7.7 hours

5% better than Wisconsin average

Total staff hours (quarter) 25,429

Nursing staff breakdown

8.2 hours

8.6 hours

7.6 hours

Contractor staffing

495 contractor hours this quarter

Licensed Practical Nurse: 2 Certified Nursing Assistant: 1

Staff by category


Certified Nursing Assistant	46	1	47	13,389	92	100%	7.6
Licensed Practical Nurse	11	2	13	4,437	92	100%	8.6
Registered Nurse	8	0	8	1,816	87	95%	8.2
Medication Aide/Technician	5	0	5	1,233	81	88%	10.4
Other Dietary Services Staff	3	0	3	962	92	100%	6.3
Clinical Nurse Specialist	3	0	3	708	58	63%	7.3
Speech Language Pathologist	3	0	3	637	64	70%	7.2
Nurse Practitioner	1	0	1	457	62	67%	7.4
Dietitian	1	0	1	424	57	62%	7.4
Administrator	1	0	1	419	57	62%	7.4
Mental Health Service Worker	2	0	2	417	36	39%	7.3
Physical Therapy Aide	1	0	1	412	58	63%	7.1
Respiratory Therapy Technician	3	0	3	65	48	52%	1.2
Qualified Social Worker	1	0	1	28	22	24%	1.3
Physical Therapy Assistant	2	0	2	24	10	11%	2.2

47 Certified Nursing Assistant

% of Days 100%

13 Licensed Practical Nurse

% of Days 100%

8 Registered Nurse

% of Days 95%

5 Medication Aide/Technician

% of Days 88%

3 Other Dietary Services Staff

% of Days 100%

3 Clinical Nurse Specialist

% of Days 63%

3 Speech Language Pathologist

% of Days 70%

1 Nurse Practitioner

% of Days 67%

1 Dietitian

% of Days 62%

1 Administrator

% of Days 62%

2 Mental Health Service Worker

% of Days 39%

1 Physical Therapy Aide

% of Days 63%

3 Respiratory Therapy Technician

% of Days 52%

1 Qualified Social Worker

% of Days 24%

2 Physical Therapy Assistant

% of Days 11%

View All Staffing Data in Superior

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 9.0

14% better than Wisconsin average

Wisconsin average: 10.5

Functional decline score 17.3

22% better than Wisconsin average

Wisconsin average: 22.1

Long-stay resident measures

Average Wisconsin avg: 3.0

Need for Help with Daily Activities Increased 13.6%

23% better than Wisconsin average

Wisconsin average: 17.6%

Walking Ability Worsened 18.0%

21% better than Wisconsin average

Wisconsin average: 22.8%

Low Risk Residents with Bowel/Bladder Incontinence 20.5%

21% better than Wisconsin average

Wisconsin average: 26.0%

Falls with Major Injury 5.5%

72% worse than Wisconsin average

Wisconsin average: 3.2%

High Risk Residents with Pressure Ulcers 1.7%

68% better than Wisconsin average

Wisconsin average: 5.4%

Urinary Tract Infection 3.3%

In line with Wisconsin average

Wisconsin average: 3.2%

Lost Too Much Weight 6.4%

32% worse than Wisconsin average

Wisconsin average: 4.9%

Depressive Symptoms 13.8%

174% worse than Wisconsin average

Wisconsin average: 5.0%

Antipsychotic Use 30.5%

90% worse than Wisconsin average

Wisconsin average: 16.1%

Pneumococcal Vaccine 98.0%

In line with Wisconsin average

Wisconsin average: 95.9%

Influenza Vaccine 97.1%

In line with Wisconsin average

Wisconsin average: 95.0%

Hospitalizations per 1,000 days 1.62

In line with Wisconsin average

Wisconsin average: 1.61

ED visits per 1,000 days 3.49

59% worse than Wisconsin average

Wisconsin average: 2.19

Short-stay resident measures

Average Wisconsin avg: 2.9

Pneumococcal Vaccine 85.4%

In line with Wisconsin average

Wisconsin average: 87.3%

Antipsychotic medication increase 5.2%

320% worse than Wisconsin average

Wisconsin average: 1.2%

Re-hospitalized after SNF stay 30.6%

35% worse than Wisconsin average

Wisconsin average: 22.7%

Emergency department visits 25.3%

69% worse than Wisconsin average

Wisconsin average: 15.0%

Falls with major injury 1.5%

100% worse than Wisconsin average

Wisconsin average: 0.8%

Ability to care for self at discharge 47.9%

11% worse than Wisconsin average

Wisconsin average: 53.7%

Successful return to home or community 53.1%

5% better than Wisconsin average

Wisconsin average: 50.6%

Breakdown by payment type

Medicare

32% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

19% of new residents, often for short stays.

Typical stay 5 - 6 months

Medicaid

49% of new residents, often for long-term daily care.

Typical stay 10 - 11 months

Total residents 62

Medicare

11.3% of residents

Medicaid

82.3% of residents

Private pay or other

6.5% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Dove Healthcare – Superior from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 65.9% ↑ 0.6pp vs 2022

Net Patient Income -$262.8K ↓ ~$111.9K vs 2022

Payroll Costs $1.4M ↓ ~$3.2M vs 2022

Operating Margin -8.6% ↓ 6.8pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	32.3%	31.1%	30.6%	51.9%	59.6%	67.5%	63.1%	69.3%	66.3%	73.1%	58.4%	65.3%	65.9%
Beds	168	168	168	118	118	118	118	118	118	118	118	118	118
Net Income	-$2,192,507	-$1,496,072	-$850,097	-$1,134,119	-$461,682	-$491,720	-$1,098,160	-$720,617	-$1,071,035	$858,564	$725,609	$1,244,309	-$252,058
Gross Revenue	$3,905,505	$4,828,722	$5,251,128	$6,094,270	$3,225,821	$7,431,974	$4,649,402	$11,863,125	$6,711,743	$8,228,895	$6,008,628	$7,577,915	$2,875,804
Operating Expenses	$5,931,787	$5,368,769	$5,622,131	$6,197,945	$3,327,069	$7,261,731	$5,685,129	$12,637,031	$7,470,983	$8,642,973	$7,589,569	$8,345,412	$3,309,735
Net Patient Income	-$2,274,476	-$1,556,425	-$916,476	-$1,149,633	-$452,180	-$466,678	-$1,066,821	-$850,769	-$1,087,318	-$322,031	-$1,220,829	-$150,903	-$262,833
Net Patient Revenue	$3,657,311	$3,812,344	$4,705,655	$5,048,312	$2,874,889	$6,795,053	$4,618,308	$11,786,262	$6,383,665	$8,320,942	$6,368,740	$8,194,509	$3,046,902
Payroll Costs	$3,209,600	$2,595,572	$2,464,314	$2,988,558	$1,640,203	$3,773,536	$3,221,574	$7,697,458	$4,869,155	$5,176,226	$4,200,204	$4,576,745	$1,413,090
Operating Margin %	-62.2%	-40.8%	-19.5%	-22.8%	-15.7%	-6.9%	-23.1%	-7.2%	-17.0%	-3.9%	-19.2%	-1.8%	-8.6%
Medicare %	4.5%	7.1%	11.5%	8.7%	16.8%	14.8%	9.8%	10.1%	9.0%	16.9%	13.9%	13.1%	5.2%
Medicaid %	79.1%	75.8%	77.8%	76.8%	50.5%	50.6%	76.1%	71.5%	73.2%	65.3%	72.0%	68.1%	79.2%
Private %	16.4%	17.1%	10.7%	14.5%	32.7%	34.6%	14.1%	18.5%	17.9%	17.8%	14.2%	18.9%	15.6%
Net Patient Revenue/Day	$185	$199	$251	$226	$222	$233	$203	$395	$224	$264	$253	$291	$321
Cost/Day	$300	$280	$299	$277	$257	$249	$250	$424	$262	$274	$302	$297	$349
Avg Length of Stay	565.1 days	126.8 days	156.5 days	195.9 days	124.5 days	96.5 days	146.9 days	125.4 days	130.4 days	160.2 days	139.8 days	181.4 days	226.0 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$3.0M

Net patient income

-$262.8K

For-profit Operated by a single business entity.

Net patient revenue

$3.0M

Net patient income

-$262.8K

Other income

$10.8K

Payroll costs

$1.4M 46.4% of net patient revenue

Other operating costs

$1.9M

Total costs

$3.3M

TYPE OF STAY

Mostly long-term care residents

Most residents stay for extended periods and receive ongoing daily care.

New residents most often arrive under Medicaid (49% of admissions), and a typical Medicaid stay runs around 10 - 11 months.

Coverage residents most often arrive under.

Medicare 32%

Private pay 19%

Medicaid 49%

Coverage residents most often leave under.

Medicare 14%

Private pay 29%

Medicaid 57%

0.0 miles from city center Estimated distance in miles from Superior's city center to Dove Healthcare – Superior's address, calculated via Google Maps.

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Family Care Program

WI Medicaid Family Care

Age 65+ or disabled

General Wisconsin resident, Medicaid-eligible, long-term care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

Managed care model; rural/urban balance.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($65/day) Home modifications ($1,500 avg.)

Wisconsin Caregiver Support Program

WI NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Wisconsin resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

High rural demand; ADRC coordination.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$65/day) Short-term facility care (up to 5 days)

IRIS (Include, Respect, I Self-Direct)

Wisconsin IRIS

Age 65+ (or disabled 18+)

General WI resident, Medicaid-eligible, NFLOC.

Income Limits (2025) ~$2,829/month; QIT optional.

Asset Limits $2,000 (individual), $3,000 (couple).

Flexible budget; serves ~20,000; participant hires caregivers.

Benefits

Personal care (custom hours) Respite Home mods Equipment Transportation Support services

SeniorCare Prescription Drug Assistance

Wisconsin SeniorCare

Age 65+

General WI resident, US citizen/qualified immigrant, not on full Medicaid.

Income Limits (2025) ~$24,980-$34,980/year (Level 1-2B, individual); varies by level.

Asset Limits None.

Four benefit levels; serves ~50,000 annually.

Benefits

$5 generic/$15 brand copays (Level 1); deductibles ($500-$850) for higher levels; covers most Rx drugs

Medicare Savings Program (MSP)

Wisconsin Medicare Savings Program

Age 65+ or disabled

General WI resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Wisconsin Home Energy Assistance Program (WHEAP)

Wisconsin WHEAP

Age 60+ prioritized

General WI resident, low-income household.

Income Limits (2025) ~$3,970/month 185% FPL

Asset Limits Not assessed.

Covers gas, electric, wood; crisis aid available.

Benefits

Heating/electric aid ($300-$1,000/season) Crisis aid ($500 max) Weatherization

VA Aid and Attendance (A&A) and Housebound Benefits

Wisconsin VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General WI resident, wartime service, ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth

High rural veteran use; supports care costs.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs

Property Tax Deferral Loan Program

Wisconsin Property Tax Deferral Loan

Age 65+

General WI resident, homeowner, live in home 6+ months/year.

Income Limits (2025) ~$24,980/year household

Asset Limits Home equity < $500,000; limited other assets.

Saves ~$500-$1,500/year; interest ~2%-3%.

Benefits

Deferred tax payment (~$500-$1,500/year avg.)

Senior Farmers’ Market Nutrition Program (SFMNP)

Wisconsin SFMNP

Age 60+

General WI resident, low-income.

Income Limits (2025) ~$2,322/month 185% FPL

Asset Limits Not assessed.

Vouchers (~$45/season); serves ~15,000 annually.

Benefits

Vouchers (~$45/season) for produce at farmers’ markets

What neighborhood is Dove Healthcare – Superior in?

Dove Healthcare – Superior is in the Downtown neighborhood of SUPERIOR.

Who is the owner of Dove Healthcare – Superior?

Dove Healthcare – Superior is legally operated by Emily Thompson.

Is Dove Healthcare – Superior in a walkable area?

Dove Healthcare – Superior has a walk score of 85. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Dove Healthcare – Superior?

Dove Healthcare – Superior's occupancy is 66%.

Does Dove Healthcare – Superior operate as a for-profit or non-profit?

Dove Healthcare – Superior is registered as a for-profit in WI.

Who is the administrator of Dove Healthcare – Superior?

Emily Thompson is the administrator of Dove Healthcare – Superior.

How many beds does Dove Healthcare – Superior have?

Dove Healthcare – Superior has 118 beds.

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Dove Healthcare – Superior

Overview of Dove Healthcare – Superior

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Contact Information

Contact Dove Healthcare – Superior

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

47 Certified Nursing Assistant

13 Licensed Practical Nurse

8 Registered Nurse

5 Medication Aide/Technician

3 Other Dietary Services Staff

3 Clinical Nurse Specialist

3 Speech Language Pathologist

1 Nurse Practitioner

1 Dietitian

1 Administrator

2 Mental Health Service Worker

1 Physical Therapy Aide

3 Respiratory Therapy Technician

1 Qualified Social Worker

2 Physical Therapy Assistant

Penalties and fines

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly long-term care residents

Admissions

Discharges

Places of interest near Dove Healthcare – Superior

Calculate Travel Distance to Dove Healthcare – Superior

Financial Assistance for Assisted Living in Wisconsin

Family Care Program

Wisconsin Caregiver Support Program

IRIS (Include, Respect, I Self-Direct)

SeniorCare Prescription Drug Assistance

Medicare Savings Program (MSP)

Wisconsin Home Energy Assistance Program (WHEAP)

VA Aid and Attendance (A&A) and Housebound Benefits

Property Tax Deferral Loan Program

Senior Farmers’ Market Nutrition Program (SFMNP)

Guides for Better Senior Living

Financial Assistance for
Assisted Living in Wisconsin