Occupancy rate
57%
Lower than the Pennsylvania average: 78.7%Hayes Manor
Retirement Home in Philadelphia
Hayes Manor
Retirement Home in Philadelphia
Overlooking the beautiful scenery located on Belmont Avenue, Philadelphia, PA, Hayes Manor is an exceptional retirement community that offers various care options including personal care, memory care, and 24-hour care. As a non-profit retirement home, Hayes Manor features 12 independent living apartments with breathtaking sceneries and 53 spacious personal care rooms. With a professional team of nurses and nurse assistants, Hayes Manor provides comfortable stay and quality care to its residents.
Hayes Manor is a serene retirement community that provides safe and comfortable accommodations to its residents. Here, they ensure the quality of life of the seniors through daily activities such as Bingo, exercise classes, yoga, arts and crafts, and computer classes. Hayes Manor also features a weekly social hour that residents may participate in. Healthy meals are provided three times a day with morning and evening snacks. Soaking in the serenity of the community, Hayes Manor ensures a comfortable retirement.
65-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 54 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community
Occupancy
Lower than the Pennsylvania average: 78.7%Occupied beds
37 / 65
Average residents
103 per day
Facility TypePersonal Care Homes
StatusLicensed
IssuanceAugust 22, 2025
ExpirationAugust 22, 2026
CountyPhiladelphia
License Number142230
Hayes Manor is legally operated by Hayes Manor Inc.
Profit StatusNON-PROFIT
Staffing
Key information about the people who lead and staff this community.
ContactMs. Robyn Burns, Director
42
Total Daily Staff
32
Waking Staff
0
Resident Support Staff
37
Residents Served
4
Current Residents
What does this home offer?
Housing Options: Private Room / Apartment
Building Type: 3-story
Transportation Services
Fitness and Recreation
Types of Care at Hayes Manor
Independent Living
Assisted Living
Memory Care
Inspection History
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
The data displayed corresponds to the last 6 years.
12 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
3 visits/inspections triggered by complaints
Results
10 with citations
2 without citations
Pennsylvania average: 4 complaint visits
Pennsylvania average: 8 inspections with citations
Show Inspection Reports
3 complaints
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
Pennsylvania average: 4 complaints
Latest inspection
Date
July 29, 2025
Renewal69 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
Pennsylvania average: 63 citations
5.8 citations per inspection
Pennsylvania average: 5.7 citations per inspection
77 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Pennsylvania average: 59 deficiencies
0
waivers
A waiver is a formal permission granted by the PA Department of Human Services allowing a facility to deviate from a specific state regulation under defined conditions. Waivers are not penalties — they are approved exemptions, most commonly issued for staff qualification requirements. A higher number of waivers may indicate a facility relies on staff who don't fully meet standard credential requirements, which is worth noting but is common in facilities with diverse or foreign-educated workforces. Waivers are reviewed annually and can be revoked if conditions aren't met.
No waivers on record
A waiver is a formal permission granted by the PA Department of Human Services allowing a facility to deviate from a specific state regulation under defined conditions. Waivers are not penalties — they are approved exemptions, most commonly issued for staff qualification requirements. A higher number of waivers may indicate a facility relies on staff who don't fully meet standard credential requirements, which is worth noting but is common in facilities with diverse or foreign-educated workforces. Waivers are reviewed annually and can be revoked if conditions aren't met.
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
Pennsylvania average: 0.9 waivers
Inspection Report Summary for Hayes Manor
The most recent inspection on July 29, 2025, identified multiple deficiencies including missing resident-home contracts, incomplete medical evaluations, untrained staff administering medications, and lack of refrigerator thermometers. Earlier inspections showed a pattern of issues with medication management, incomplete medical evaluations, staff training, and emergency preparedness, including a substantiated complaint investigation in February 2025 related to neglect during a power outage that resulted in a resident’s fall and death. Prior reports also noted deficiencies in resident care documentation, safety hazards, and contract compliance. Complaint investigations were mostly substantiated when conducted, with no fines or license suspensions listed in the available reports. The facility has addressed many deficiencies through accepted plans of correction, but similar issues have recurred over time, indicating ongoing challenges with regulatory compliance.
Financial Assistance for
Retirement Homes in Pennsylvania
Hayes Manor is located in Philadelphia, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
Places of interest near Hayes Manor
6.0 miles from city center
Estimated distance in miles from Philadelphia's city center to Hayes Manor's address, calculated via Google Maps.
— 2.87 miles to nearest hospital (Penn Presbyterian Medical Center)
Calculate Travel Distance to Hayes Manor
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Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Compare Retirement Home around Philadelphia The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
Filter by care type
| Paul’s Run Retirement Community |
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Philadelphia (Bustleton) | 170 | No | 66 | Pauls Run Inc | 0 | 0 | 0% | 0 | - | Non-Profit | - | 95.4% | Private Room / Apartment | A |
| The Quadrangle |
RH Retirement Home
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Haverford (Havertown) | 143 | No | 1 | Sh Opco The Quadrangle Llc | 8 | 4 | 75% | 41 | 5.1 | Profit | 115 | 60.1% | Private Room / Apartment | - |
| Hayes Manor |
RH Retirement Home
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Philadelphia (Wynnefield) | 65 | No | 54 | Hayes Manor Inc | 12 | 3 | 83.3% | 69 | 5.8 | Non-Profit | 42 | 56.9% | Private Room / Apartment | A+ |
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