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Overlooking the beautiful scenery located on Belmont Avenue, Philadelphia, PA, Hayes Manor is an exceptional retirement community that offers various care options including personal care, memory care, and 24-hour care. As a non-profit retirement home, Hayes Manor features 12 independent living apartments with breathtaking sceneries and 53 spacious personal care rooms. With a professional team of nurses and nurse assistants, Hayes Manor provides comfortable stay and quality care to its residents.
Hayes Manor is a serene retirement community that provides safe and comfortable accommodations to its residents. Here, they ensure the quality of life of the seniors through daily activities such as Bingo, exercise classes, yoga, arts and crafts, and computer classes. Hayes Manor also features a weekly social hour that residents may participate in. Healthy meals are provided three times a day with morning and evening snacks. Soaking in the serenity of the community, Hayes Manor ensures a comfortable retirement.
Lower than the Pennsylvania average: 78.7%Hayes Manor is legally operated by Hayes Manor Inc.
Key information about the people who lead and staff this community.
In Pennsylvania, the Department of Human Services (for assisted living facilities) and the Department of Health (for nursing homes) conduct unannounced inspections to verify adherence to state regulations.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the Pennsylvania state average. See the assisted living residences benchmark below for the typical Pennsylvania score; higher is better.
Near the Pennsylvania average for assisted living residences.
Pennsylvania assisted living residences benchmark: C+ 77/100
Inspection score: 76 out of 100. Letter grade C. Near the Pennsylvania average for assisted living residences.
A higher number of waivers may indicate the facility relies on staff who don't fully meet standard credential requirements. A lower number may suggest the facility meets staffing qualification standards without exemptions.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Pennsylvania state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 69 | 63 | This facility has 10% more total citations than a typical Pennsylvania assisted living residence (69 vs. PA avg 63).↑ 10% worse |
|
Citations per year
Average citations per year since 2021.
| 13.8 | 12.6 | This facility has 10% more citations per year than a typical Pennsylvania assisted living residence (13.8 vs. PA avg 12.6).↑ 10% worse |
|
Citations per inspection
Average citations per inspection.
| 5.8 | 5.7 | This facility has 2% more citations per inspection than a typical Pennsylvania assisted living residence (5.8 vs. PA avg 5.7).↑ 2% worse |
Inspections
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 12 | 11 | This facility has 9% more total inspections than a typical Pennsylvania assisted living residence (12 vs. PA avg 11).↑ 9% worse |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 10 | 8 | This facility has 25% more inspections with citations than a typical Pennsylvania assisted living residence (10 vs. PA avg 8).↑ 25% worse |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 83% | 73% | This facility has 10 percentage points higher inspection citation rate than a typical Pennsylvania assisted living residence (83% vs. PA avg 73%).↑ 10% worse |
Complaints & Investigations
| This Facility | PA Average | vs. PA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 3 | 4 | This facility has 25% fewer total complaints than a typical Pennsylvania assisted living residence (3 vs. PA avg 4).↓ 25% better |
|
Complaints per year
Average complaints per year since 2021.
| 0.6 | 0.8 | This facility has 25% fewer complaints per year than a typical Pennsylvania assisted living residence (0.6 vs. PA avg 0.8).↓ 25% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on July 29, 2025, identified multiple deficiencies including missing resident-home contracts, incomplete medical evaluations, untrained staff administering medications, and lack of refrigerator thermometers. Earlier inspections showed a pattern of issues with medication management, incomplete medical evaluations, staff training, and emergency preparedness, including a substantiated complaint investigation in February 2025 related to neglect during a power outage that resulted in a resident’s fall and death. Prior reports also noted deficiencies in resident care documentation, safety hazards, and contract compliance. Complaint investigations were mostly substantiated when conducted, with no fines or license suspensions listed in the available reports. The facility has addressed many deficiencies through accepted plans of correction, but similar issues have recurred over time, indicating ongoing challenges with regulatory compliance.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection Reports
Housing Options: Private Room / Apartment
Building Type: 3-story
Transportation Services
Fitness and Recreation
6.0 miles from city center
Estimated distance in miles from Philadelphia's city center to Hayes Manor's address, calculated via Google Maps.
— 2.87 miles to nearest hospital (Penn Presbyterian Medical Center)
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Hayes Manor is located in Philadelphia, Pennsylvania.
Here are the financial assistance programs available to residents in Pennsylvania.
The information below is reported by the Pennsylvania Department of Human Services and Department of Health.
| Paul’s Run Retirement Community |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Philadelphia (Bustleton) | 170 | No | 66 | Pauls Run Inc | - | - | - | - | - | Non-Profit | - | - |
95.4%
Facility
95.4%
PA AVG
67.8%
Rank
#15 / 495 | Private Room / Apartment | A |
| The Quadrangle |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Haverford (Havertown) | 143 | No | 1 | Sh Opco The Quadrangle LLC | 8 | 4
Facility
4
PA AVG
3.3
Rank
#301 / 481 | 75%
Facility
75%
PA AVG
64.7%
Rank
#314 / 481 | 41
Facility
41
PA AVG
62.2
Rank
#255 / 481 | 5.1
Facility
5.1
PA AVG
4.9
Rank
#327 / 481 | Profit | 115
Facility
115
PA AVG
76.7
Rank
#57 / 361 | 1.34 |
60.1%
Facility
60.1%
PA AVG
67.8%
Rank
#330 / 495 | Private Room / Apartment | - |
| Hayes Manor |
RH Retirement Home
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Philadelphia (Wynnefield) | 65 | No | 54 | Hayes Manor Inc | 12 | 3
Facility
3
PA AVG
3.3
Rank
#246 / 481 | 83.3%
Facility
83.3%
PA AVG
64.7%
Rank
#394 / 481 | 69
Facility
69
PA AVG
62.2
Rank
#358 / 481 | 5.8
Facility
5.8
PA AVG
4.9
Rank
#362 / 481 | Non-Profit | 42
Facility
42
PA AVG
76.7
Rank
#285 / 361 | 1.14 |
56.9%
Facility
56.9%
PA AVG
67.8%
Rank
#373 / 495 | Private Room / Apartment | A+ |
Hayes Manor is in the Wynnefield neighborhood of Philadelphia.
Hayes Manor has a walk score of 54. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
According to PA state health department records, Hayes Manor's license number is 142230.
According to PA state health department records, Hayes Manor's license expires on August 22, 2026.
Hayes Manor's occupancy is 57%.
Hayes Manor is registered as a non-profit in PA.
Hayes Manor has 65 beds.
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