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Hillview Health Center
Nursing Home, Memory Care & Skilled Nursing · Elizabethton, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

Hillview Health Center

Nursing Home, Memory Care & Skilled Nursing · Elizabethton, TN
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1666 Hillview Drive, Elizabethton, TN 37643 View map Calculator: See prices in your area
Hillview Health Center accepts Medicare, Medicaid, and private pay.
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Hillview Health Center accepts Medicare, Medicaid, and private pay.

Overview of Hillview Health Center

Operating for 33 years, Hillview Health Center is a 76-bed nursing facility with about 90 percent occupancy rate in Elizabethton, Tennessee. Owned by Ocoee Hillview Health Center, it’s located at 1666 Hillview Drive in a moderately walkable area where some errands can be finished on foot.

Medicare, Medicaid, and private pay are accepted, providing numerous pathways for coverage. Averaging a stay length of 82 days, the home serves short-term rehabilitation and longer-term nursing care residents. It emphasizes rehabilitation services and offers a home health program. Daily nursing care averages 3 hours 40 minutes per resident, with support from registered nurses, licensed practical nurses, and certified nursing aides working together on direct care and assistance.

Hillview Health Center offers a grounded choice with a good bed count that supports more personalized attention, noteworthy for families considering a nursing facility in the area. The 33-year tenure here reflects stability and established care routines.

Facility Direct Line (423) 542-5061
Facility Direct Line (423) 542-5061

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 40m per day
Rank #61 / 192Nurse hours — State benchmarkedThis home is ranked 61st out of 192 homes in Tennessee. Shows adjusted nurse hours per resident per day benchmarked to the Tennessee average, with a ranking across 192 Tennessee facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg

4 of 6 metrics below state avg

Standout metric Registered Nurse (RN) is +23% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 46m per day ▲ 23% State avg: 37m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 53m per day ▼ 18% State avg: 1h 5m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 2h 13m per day ▲ 3% State avg: 2h 9m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 3h 3m per day ▼ 9% State avg: 3h 21m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 4m per day ▼ 11% State avg: 5m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 17m per day ▼ 28% State avg: 24m per day · National avg: 28m per day

Capacity and availability

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
82 days
Bed community size
76-bed community Rank #222 / 426Bed count — State benchmarkedThis home is ranked 222nd out of 426 homes in Tennessee. Shows this facility's certified or reported bed count compared to other Tennessee facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
34 years in operation Rank #67 / 385Years in operation — State benchmarkedThis home is ranked 67th out of 385 homes in Tennessee. Shows how long this facility has been in operation compared to other Tennessee facilities. Longer operating histories may benefit residents, families, and staff.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 68 / 100 Rank #37 / 553Walk Score — State benchmarkedThis home is ranked 37th out of 553 homes in Tennessee. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Tennessee facilities. Higher scores benefit residents, families, and staff.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate
90%
Rank #58 / 319Occupancy rate — State benchmarkedThis home is ranked 58th out of 319 homes in Tennessee. Shows this facility's occupancy rate versus the Tennessee average, with its Statewide rank out of 319. Higher occupancy signals strong local demand and financial stability.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Higher than the Tennessee average: 71.6%
Occupied beds
69 / 76
Average occupied beds in Tennessee homes 82 beds

Awards

2021 Bronze AHCA/NCAL National Quality Award

License Details

Facility TypeNursing Home
IssuanceJuly 1, 1992
License Number00000313
CMS Certification Number445464

Ownership & Operating Entity

Hillview Health Center is administered by Joshua Lee Cannon.

Owner NameOcoee Hillview Health Center, LLC

Therapy & Rehabilitation

1 service
Rehabilitation Services

Amenities & Lifestyle

Specific ProgramsHome Health

Contact Hillview Health Center

Health Inspection History

Inspections since 2019
Total health inspections 2

State average N/A

Last Health inspection on Nov 2023

Total health citations
7 Rank #34 / 196Health citations — State benchmarkedThis home is ranked 34th out of 196 homes in Tennessee. Shows this facility's total health deficiency citations benchmarked to the Tennessee State average, with a ranking across all 196 TN facilities. Lower citation counts earn a better rank.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
3.5 Rank #69 / 196Citations per inspection — State benchmarkedThis home is ranked 69th out of 196 homes in Tennessee. Shows average deficiency citations per CMS inspection for this facility versus the Tennessee mean across 196 facilities with citation data. Lower is better.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 7 citations resulted from standard inspections.

Breakdown of citation severity (last 7 years)
Critical health citations
0
In line with State average

State average: N/A

Serious health citations
0
In line with State average

State average: N/A

0 critical citations State average: N/A
0 serious citations State average: N/A
7 moderate citations State average: N/A
0 minor citations State average: N/A
Citations history (last 7 years)
Pharmacy moderate citation Nov 14, 2023
Corrected
Care Planning moderate citation Nov 14, 2023
Corrected
Resident Rights moderate citation Nov 14, 2023
Corrected
Nutrition moderate citation Mar 06, 2019
Corrected

Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 153
Employees 111
Contractors 42
Staff to resident ratio 2.22 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 41
Average shift 7.8 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 29,267

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info All 12 RN Staff are full-time employees. No contractors work on this role. 12
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.4 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info All 25 LPN Staff are full-time employees. No contractors work on this role. 25
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9.4 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info All 61 CNA Staff are full-time employees. No contractors work on this role. 61
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 7.9 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

16.7%

4,894 contractor hours this quarter

Feeding Assistant: 6 Physical Therapy Aide: 6 Respiratory Therapy Technician: 6 Physical Therapy Assistant: 6 Speech Language Pathologist: 5 Qualified Social Worker: 5 Other Physician: 3 Nurse Aide in Training: 1 Nurse Practitioner: 1 Occupational Therapy Aide: 1 Medical Director: 1 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant6106112,82692100%7.9
Licensed Practical Nurse250255,22092100%9.4
Registered Nurse120122,59192100%8.4
Clinical Nurse Specialist5051,4216571%8
Physical Therapy Aide0661,1677986%6.9
Speech Language Pathologist0551,1346975%5.8
Nurse Practitioner2135366267%8
Administrator2025126470%8
Physical Therapy Assistant0665088087%6.1
Feeding Assistant0664898289%4.2
Nurse Aide in Training0114856166%7.9
Other Dietary Services Staff1014676571%7.2
Dietitian1014626368%7.3
Respiratory Therapy Technician0664437582%5.7
Qualified Social Worker0553976368%6.3
Mental Health Service Worker1012603235%8.1
RN Director of Nursing1011191314%9.2
Occupational Therapy Aide011961213%8
Other Physician033671617%3
Medical Director011601516%4
Occupational Therapy Assistant011933%3
61 Certified Nursing Assistant
% of Days 100%
25 Licensed Practical Nurse
% of Days 100%
12 Registered Nurse
% of Days 100%
5 Clinical Nurse Specialist
% of Days 71%
6 Physical Therapy Aide
% of Days 86%
5 Speech Language Pathologist
% of Days 75%
3 Nurse Practitioner
% of Days 67%
2 Administrator
% of Days 70%
6 Physical Therapy Assistant
% of Days 87%
6 Feeding Assistant
% of Days 89%
1 Nurse Aide in Training
% of Days 66%
1 Other Dietary Services Staff
% of Days 71%
1 Dietitian
% of Days 68%
6 Respiratory Therapy Technician
% of Days 82%
5 Qualified Social Worker
% of Days 68%
1 Mental Health Service Worker
% of Days 35%
1 RN Director of Nursing
% of Days 14%
1 Occupational Therapy Aide
% of Days 13%
3 Other Physician
% of Days 17%
1 Medical Director
% of Days 16%
1 Occupational Therapy Assistant
% of Days 3%
View All Staffing Data

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 6.7
36% better than State average

State average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 13.0
33% better than State average

State average: 19.5

Long-stay resident measures
Above average State avg: 3.7 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 4.9%
69% better than State average

State average: 16.0%

Walking Ability Worsened Info Percent of long-stay residents whose ability to move independently worsened 7.3%
66% better than State average

State average: 21.7%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 26.9%
30% worse than State average

State average: 20.7%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 9.3%
154% worse than State average

State average: 3.7%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 3.2%
40% better than State average

State average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 2.0%
In line with State average

State average: 2.1%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 8.9%
41% worse than State average

State average: 6.3%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 19.2%
74% worse than State average

State average: 11.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 17.7%
7% worse than State average

State average: 16.5%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 99.0%
10% better than State average

State average: 89.9%

Influenza Vaccine Info Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine 98.3%
In line with State average

State average: 94.5%

Hospitalizations per 1,000 days Info Number of hospitalizations per 1,000 long-stay resident days. 2.20
39% worse than State average

State average: 1.58

ED visits per 1,000 days Info Number of outpatient emergency department visits per 1,000 long-stay resident days. 1.82
16% worse than State average

State average: 1.57

Short-stay resident measures
Significantly above average State avg: 3.4 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 98.1%
23% better than State average

State average: 79.7%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 2.4%
44% worse than State average

State average: 1.7%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 98.5%
23% better than State average

State average: 79.8%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 19.9%
10% better than State average

State average: 22.2%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 4.7%
58% better than State average

State average: 11.2%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.9%
149% worse than State average

State average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 64.9%
21% better than State average

State average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 51.5%
In line with State average

State average: 50.6%

Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.

Breakdown by payment type

Medicare

33% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

66% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 11 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 69
Medicare
12
17.4% of residents
Medicaid
31
44.9% of residents
Private pay or other
26
37.7% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Family Member Group

Family members meet regularly to discuss policies, care quality, and activities

Active Family Council

Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Government
Operated by city and county authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$10.0M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$319.0K
Government Operated by city and county authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$10.0M Rank #82 / 196Revenue — State benchmarkedThis home is ranked 82nd out of 196 homes in Tennessee. Shows this facility's annual revenue compared to the Tennessee average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$319.0K
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$530.4K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #81 / 196Payroll — State benchmarkedThis home is ranked 81st out of 196 homes in Tennessee. Shows total annual staff payroll benchmarked to the Tennessee average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$5.2M 52.6% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #89 / 196Payroll % — State benchmarkedThis home is ranked 89th out of 196 homes in Tennessee. Shows payroll as a percentage of revenue versus the Tennessee average. Well-run Tennessee facilities typically land around 50–60% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Tennessee that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$5.0M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$10.3M
How we calculate these figures

This home is administered by Joshua Lee Cannon.

This home is owned by Ocoee Hillview Health Center, LLC

Certified by the Centers for Medicare & Medicaid Services authority — CMS Certification Number: 445464

Show certification details

Who this home usually serves

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (66% of admissions), and a typical private pay stay runs around 1 - 2 months.

Admissions
289 total

Coverage residents most often arrive under.

Medicare 33%
Private pay 66%
Medicaid 1%
Discharges
306 total

Coverage residents most often leave under.

Medicare 29%
Private pay 66%
Medicaid 5%

Admissions and discharges reflect care patterns over time — they are not used to rate this facility.

How we assess these insights

Places of interest near Hillview Health Center

Address 0.0 miles from city center Info Estimated distance in miles from Elizabethton's city center to Hillview Health Center's address, calculated via Google Maps.

Calculate Travel Distance to Hillview Health Center

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Address

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Nursing Home Explorer

Frequently Asked Questions about Hillview Health Center

Who is the owner of Hillview Health Center?

Hillview Health Center is legally operated by Ocoee Hillview Health Center, LLC, and administered by Joshua Lee Cannon.

Is Hillview Health Center in a walkable area?

Hillview Health Center has a walk score of 68. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Hillview Health Center?

According to TN state health department records, Hillview Health Center's license number is 00000313.

What is the occupancy rate at Hillview Health Center?

Hillview Health Center's occupancy is 90%.

Is Hillview Health Center a government-operated facility?

Hillview Health Center is a government-operated nursing facility in TN.

Who is the administrator of Hillview Health Center?

Joshua Lee Cannon is the administrator of Hillview Health Center.

How many beds does Hillview Health Center have?

Hillview Health Center has 76 beds.

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