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The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Holladay Park Plaza is a 51-bed skilled nursing facility at 1300 NE 16th Ave in Portland’s Sullivan’s Gulch neighborhood, operated by Holladay Park Plaza, Inc. and administrated by Susan Platte. A voluntary non-profit SNF licensed January 1, 2000 (CMS Certification Number 385259, Multnomah County), the facility has operated for 26 years. It serves Medicare (short-stay rehabilitation, typical 27 days) and private-pay residents (longer stays, typical 7 months). The facility achieves a 5-star CMS overall rating (63.9 percent above Oregon’s average) with 5-star health inspection and 4-star staffing and quality ratings. Current occupancy is 61 percent (31/51 beds), significantly below Oregon’s average of 65.7 percent.
Holladay Park Plaza describes itself as offering fine dining through two restaurants: Bridges for fine dining and Bistro 1300 for casual, made-to-order meals. Amenities include a fitness center with classes (aqua aerobics, yoga), outdoor garden, art studio, library, rooftop deck with walking paths, housekeeping, laundry, and transportation services. Units range from 670 square feet (1-bed) to 1,479 square feet (2-bed). The neighborhood is exceptionally walkable (walk score 93, 3rd-ranked in Oregon).
Legacy Emanuel Medical Center is 1.26 miles away; downtown Portland is 2.5 miles distant.
Staffing and clinical oversight are mixed. Total nursing care averages 5 hours 22 minutes per resident per day (3% above state average, ranked 25th of 79 Oregon SNFs). Registered nurse coverage is notably strong: 1 hour 7 minutes weekday (63% above state) and 53 minutes on weekends (104% above state), providing substantially elevated clinical oversight especially on weekends. Licensed practical nurse coverage is 29 minutes per day (46% below state average), placing greater reliance on RN and CNA staffing. Certified nursing assistant support is 3 hours 53 minutes per day (15% above state average). Weekend nursing totals 4 hours 54 minutes per day (12% above state average).
Inspection activity is elevated but deficiency severity is manageable. Since 2022, the facility has undergone 10 inspections by the Oregon Department of Human Services (43% more than state average of 7), with 34 total deficiencies (10% more than state average 31). Deficiencies per inspection average 3.4 compared to Oregon’s average of 4.4; 23 percent better, reflecting moderate rather than critical issues. The most recent inspection on September 5, 2025 identified 5 deficiencies related to medication administration and bed rail use, all corrected by September 22, 2025. Earlier inspections revealed repeated administrative failures. Specifically, incomplete reporting of COVID-19 information to the National Healthcare Safety Network, and quality of care gaps in bed hold policy notification and physician order compliance. No critical or serious citations have been issued; all deficiencies are moderate severity. No substantiated complaints, immediate jeopardy findings, or fines were reported in the past 3 years.
Quality measures show strength in some areas and notable concern in others. Short-stay outcomes are strong: 72.4 percent successfully return to home or community (43% better than state average), and 64.9 percent maintain or improve self-care ability (21% better than state average). Emergency department visits for short-stay residents are 4.7 percent (69% better than state average 15.1%), and re-hospitalization is 11.2 percent (48% better than state average 21.6%). Long-stay falls with major injury record zero percent (100% better than state average 2.4%). However, pressure ulcers in high-risk long-stay residents present at 12.3 percent (78% worse than state average 6.9%), and weight loss in long-stay residents is 8.3 percent (59% worse than state average 5.3%).
Payroll costs are 39.4 percent of revenue (mid-range among Oregon SNFs). Home revenue is $23.7 million with a 1 percent profit margin, which is modest for a non-profit and recently recovered from a 2022 operating loss.
Families should ask about pressure ulcer prevention, weight loss monitoring, medication administration safeguards following recent deficiencies, staffing, financials, occupancy, and rehabilitation outcomes.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 29th out of 92 homes in Oregon. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 1h 7m per day | ▲ 63% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 29m per day | ▼ 46% State avg: 54m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 3h 53m per day | ▲ 15% State avg: 3h 22m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 54m per day | ▲ 12% State avg: 4h 23m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 5m per day | ■ Avg State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 53m per day | ▲ 104% State avg: 26m per day · National avg: 28m per day |
Lower than the Oregon average: 65.7%Holladay Park Plaza is legally operated by Holladay Park Plaza, Inc., and administrated by Susan Platte.
In Oregon, the Department of Human Services, Aging and People with Disabilities performs unannounced surveys and regular inspections to ensure resident safety in all care settings.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Oregon state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | OR Average | vs. OR Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 34 | 31 | This facility has 10% more total deficiencies than a typical Oregon nursing home (34 vs. OR avg 31).↑ 10% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 8.5 | 7.8 | This facility has 9% more deficiencies per year than a typical Oregon nursing home (8.5 vs. OR avg 7.8).↑ 9% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 3.4 | 4.4 | This facility has 23% fewer deficiencies per inspection than a typical Oregon nursing home (3.4 vs. OR avg 4.4).↓ 23% better |
|
Licensing violations
Violations of state licensing requirements identified during facility inspections.
| 7 | 12 | This facility has 42% fewer licensing violations than a typical Oregon nursing home (7 vs. OR avg 12).↓ 42% better |
Inspections
| This Facility | OR Average | vs. OR Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 10 | 7 | This facility has 43% more total inspections than a typical Oregon nursing home (10 vs. OR avg 7).↑ 43% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on September 5, 2025, identified deficiencies related to medication administration and bed rail use, which were corrected by September 22, 2025. Earlier inspections showed a pattern of issues including failure to report complete COVID-19 information to the National Healthcare Safety Network, quality of care concerns, and incomplete implementation of policies such as bed hold notices and physician orders. Complaint investigations did not result in substantiated findings, and no fines, immediate jeopardy, or license actions were listed in the available reports. The main themes across deficiencies involved medication management, resident safety, and reporting requirements. The facility’s record shows some ongoing challenges but also evidence of correction and attention to identified issues over time.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsOregon average 5.1
Last Health inspection on Sep 2025
Oregon average 34
Oregon average 6.86
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 17 citations resulted from standard inspections.
100% better than Oregon averageOregon average: 0.5
100% better than Oregon averageOregon average: 1.2
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
95% better than Oregon average
6% worse than Oregon average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.6 hoursThis role is partially covered by contractors.
Assists with medical care and medications.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursThis role is partially covered by contractors.
Helps with daily care and mobility.
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.4 hoursThis role is partially covered by contractors.
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,179 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 43 | 35 | 78 | 9,904 | 92 | 100% | 7.4 |
| Registered Nurse | 7 | 5 | 12 | 2,149 | 92 | 100% | 8.6 |
| Medication Aide/Technician | 6 | 0 | 6 | 1,521 | 92 | 100% | 8.8 |
| Licensed Practical Nurse | 6 | 9 | 15 | 1,428 | 84 | 91% | 8.8 |
| Speech Language Pathologist | 0 | 7 | 7 | 874 | 69 | 75% | 6.5 |
| RN Director of Nursing | 3 | 0 | 3 | 722 | 68 | 74% | 7.7 |
| Physical Therapy Assistant | 0 | 13 | 13 | 674 | 63 | 68% | 6.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 473 | 63 | 68% | 7.5 |
| Administrator | 1 | 0 | 1 | 450 | 60 | 65% | 7.5 |
| Nurse Practitioner | 1 | 0 | 1 | 450 | 60 | 65% | 7.5 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 450 | 60 | 65% | 7.5 |
| Respiratory Therapy Technician | 0 | 7 | 7 | 371 | 65 | 71% | 4 |
| Other Dietary Services Staff | 1 | 0 | 1 | 302 | 45 | 49% | 6.7 |
| Qualified Social Worker | 0 | 4 | 4 | 274 | 61 | 66% | 4.5 |
| Occupational Therapy Aide | 1 | 0 | 1 | 188 | 49 | 53% | 3.8 |
| Medical Director | 0 | 1 | 1 | 19 | 10 | 11% | 1.9 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 19 | 7 | 8% | 2.7 |
| Physical Therapy Aide | 0 | 1 | 1 | 15 | 3 | 3% | 5 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.6
18% better than Oregon averageOregon average: 10.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.0
10% better than Oregon averageOregon average: 21.1
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
13.6%
16% better than Oregon averageOregon average: 16.3%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.4%
8% worse than Oregon averageOregon average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
0.0%
100% better than Oregon averageOregon average: 2.4%
Percent of long-stay high risk residents with pressure ulcers
12.3%
78% worse than Oregon averageOregon average: 6.9%
Percent of long-stay residents with a urinary tract infection
0.0%
100% better than Oregon averageOregon average: 2.1%
Percent of long-stay residents who lose too much weight
8.3%
59% worse than Oregon averageOregon average: 5.3%
Percent of long-stay residents who have depressive symptoms
4.9%
7% worse than Oregon averageOregon average: 4.6%
Percent of long-stay residents who received an antipsychotic medication
0.0%
100% better than Oregon averageOregon average: 13.2%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.4%
In line with Oregon averageOregon average: 95.7%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
16% better than Oregon averageOregon average: 86.2%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
41% better than Oregon averageOregon average: 1.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
93.1%
15% better than Oregon averageOregon average: 81.2%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
11.2%
48% better than Oregon averageOregon average: 21.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
4.7%
69% better than Oregon averageOregon average: 15.1%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Oregon averageOregon average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
64.9%
21% better than Oregon averageOregon average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
72.4%
43% better than Oregon averageOregon average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
49% of new residents, usually for short-term rehab.
51% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
27Residents meet regularly to discuss policies, care quality, and activities
Part of a Continuing Care Retirement Community offering multiple care levels
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Holladay Park Plaza based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #12 / 88Payroll — State benchmarkedThis home is ranked 12th out of 88 homes in Oregon. Shows total annual staff payroll benchmarked to the Oregon average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Room Sizes: 670 / 1370 - 1479 sq. ft.
Housing Options: 1 Bed / 2 Bed
Building Type: Mid-rise
Transportation Services
Fitness and Recreation
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
2.5 miles from city center
Estimated distance in miles from Portland's city center to Holladay Park Plaza's address, calculated via Google Maps.
— 1.26 miles to nearest hospital (Legacy Emanuel Medical Center)
Add your location
Holladay Park Plaza is located in Portland, Oregon.
Here are the financial assistance programs available to residents in Oregon.
Holladay Park Plaza is in the Sullivan's Gulch neighborhood of Portland.
Holladay Park Plaza has a walk score of 93. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
Holladay Park Plaza's occupancy is 61%.
Yes — see the floorplan options available at Holladay Park Plaza on this page.
No, Holladay Park Plaza has a no-pet policy.
The team at Holladay Park Plaza can be reached at [email protected].
Susan Platte is the administrator of Holladay Park Plaza.
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