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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Independence Manor, Inc. and administrator Jeanette Sportsman direct the daily operations at Independence Manor Care Center, a 99-bed facility at 1600 South Kingshighway in Independence, Missouri. The billing office works through standard coverage tracks, routing care expenses through private funds, Medicaid, and Medicare. Family members checking out the local neighborhood will find a walkability score of 81 out of 100, which notes a highly pedestrian-friendly layout where visitors can complete tasks or walk to area services on foot.
The building runs at a 55 percent occupancy level, while resident stays average of 128 days. This timeframe demonstrates a balanced daily routine that handles both quick post-hospital rehabilitation tracks and ongoing residential care. Around-the-clock staffing schedules provide an average of 4 hours of direct nursing care per resident each day, with a dedicated staff physician coordinating medical targets alongside registered nurses and aides.
Past standard evaluations have focused on medication handling, nursing schedules, infection control protocols, and kitchen operations as areas for routine employee updates, keeping the overall citation rate above zero.
Interested individuals can review the internal physical, occupational, and speech therapy setups, along with the on-campus rehabilitation center. The building features modern setups like building-wide Wi-Fi access and dedicated personal phones within the short-term recovery wings.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 100th out of 276 homes in Missouri for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 12m per day | ▼ 58% State avg: 28m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 44m per day | ▲ 8% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 34m per day | ▲ 10% State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 16m per day | ▲ 7% State avg: 3h 3m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 1m per day | ▼ 74% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 12m per day | ▼ 41% State avg: 20m per day · National avg: 29m per day |
Lower than the Missouri average: 66.6%Independence Manor Care Center is legally operated by Independence Manor, Inc, and administrated by Jeanette Sportsman.
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 25 | 35 | This facility has 29% fewer total deficiencies than a typical Missouri nursing home (25 vs. MO avg 35).↓ 29% better |
|
Deficiencies per year
Average deficiencies per year since 2019.
| 3.6 | 5 | This facility has 28% fewer deficiencies per year than a typical Missouri nursing home (3.6 vs. MO avg 5).↓ 28% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 8.3 | 5 | This facility has 66% more deficiencies per inspection than a typical Missouri nursing home (8.3 vs. MO avg 5).↑ 66% worse |
Inspections
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 3 | 7 | This facility has 57% fewer total inspections than a typical Missouri nursing home (3 vs. MO avg 7).↓ 57% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Missouri average 6.6
Last Health inspection on Dec 2023
Missouri average 36.5
Missouri average 5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 28 citations resulted from standard inspections.
100% better than Missouri averageMissouri average: 0.7
100% better than Missouri averageMissouri average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
47% more staff per resident than Missouri average
6% worse than Missouri average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 13 RN Staff are full-time employees. No contractors work on this role.
13
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8 hoursAssists with medical care and medications.
All 20 LPN Staff are full-time employees. No contractors work on this role.
20
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursHelps with daily care and mobility.
All 80 CNA Staff are full-time employees. No contractors work on this role.
80
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.3 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
731 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 80 | 0 | 80 | 9,216 | 92 | 100% | 8.3 |
| Licensed Practical Nurse | 20 | 0 | 20 | 3,091 | 92 | 100% | 8.2 |
| Medication Aide/Technician | 8 | 0 | 8 | 1,522 | 74 | 80% | 7.6 |
| Administrator | 3 | 0 | 3 | 541 | 63 | 68% | 8.4 |
| Nurse Practitioner | 1 | 0 | 1 | 495 | 58 | 63% | 8.5 |
| Mental Health Service Worker | 1 | 0 | 1 | 480 | 61 | 66% | 7.9 |
| Dietitian | 1 | 0 | 1 | 448 | 65 | 71% | 6.9 |
| Speech Language Pathologist | 0 | 1 | 1 | 429 | 63 | 68% | 6.8 |
| Registered Nurse | 13 | 0 | 13 | 319 | 38 | 41% | 8 |
| Physical Therapy Aide | 0 | 1 | 1 | 184 | 64 | 70% | 2.9 |
| Respiratory Therapy Technician | 0 | 1 | 1 | 36 | 21 | 23% | 1.7 |
| Physical Therapy Assistant | 0 | 2 | 2 | 33 | 18 | 20% | 1.9 |
| Qualified Social Worker | 0 | 1 | 1 | 26 | 31 | 34% | 0.9 |
| Clinical Nurse Specialist | 1 | 0 | 1 | 13 | 2 | 2% | 6.7 |
| Medical Director | 0 | 1 | 1 | 10 | 5 | 5% | 2 |
| Occupational Therapy Aide | 0 | 1 | 1 | 8 | 1 | 1% | 8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 4 | 1 | 1% | 4 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.2
7% better than Missouri averageMissouri average: 10.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.7
11% worse than Missouri averageMissouri average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
23.6%
20% worse than Missouri averageMissouri average: 19.8%
Percent of long-stay residents whose ability to move independently worsened
17.4%
16% better than Missouri averageMissouri average: 20.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
24.1%
33% worse than Missouri averageMissouri average: 18.1%
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
17% better than Missouri averageMissouri average: 4.0%
Percent of long-stay high risk residents with pressure ulcers
3.0%
40% better than Missouri averageMissouri average: 5.0%
Percent of long-stay residents with a urinary tract infection
5.0%
83% worse than Missouri averageMissouri average: 2.7%
Percent of long-stay residents who lose too much weight
3.6%
35% better than Missouri averageMissouri average: 5.6%
Percent of long-stay residents who have depressive symptoms
7.7%
40% better than Missouri averageMissouri average: 12.8%
Percent of long-stay residents who received an antipsychotic medication
14.9%
32% better than Missouri averageMissouri average: 22.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
17% better than Missouri averageMissouri average: 85.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
10% better than Missouri averageMissouri average: 90.9%
Number of hospitalizations per 1,000 long-stay resident days.
3.89
87% worse than Missouri averageMissouri average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
2.17
8% better than Missouri averageMissouri average: 2.35
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
95.7%
44% better than Missouri averageMissouri average: 66.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
50.2%
98% worse than Missouri averageMissouri average: 25.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.9%
11% worse than Missouri averageMissouri average: 13.4%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Missouri averageMissouri average: 0.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
22% of new residents, usually for short-term rehab.
15% of new residents, often for short stays.
63% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
55Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Independence Manor Care Center based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #125 / 286Payroll — State benchmarkedThis home is ranked 125th out of 286 homes in Missouri for payroll. Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents stay for extended periods and receive ongoing daily care.
0.0 miles from city center
Estimated distance in miles from Independence's city center to Independence Manor Care Center's address, calculated via Google Maps.
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Independence Manor Care Center is located in INDEPENDENCE, Missouri.
Here are the financial assistance programs available to residents in Missouri.
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
| Sunterra Springs Independence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
N Nursing | Independence | 38
Facility
38
MO AVG
97
Rank
#424 / 454 | 100.0% | +50% | 3.37 | +95% | -10% | $0 | 22 | 4.4 | - | 36 |
30
Facility
30
MO AVG
45
Rank
#386 / 563 | Johnathan Bangerter | $6.5M | $2.8M | 43.6% | 265864 | ||||
| Independence Manor Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Independence | 99
Facility
99
MO AVG
97
Rank
#189 / 454 | 54.5% | -18% | 4.02 | +23% | +7% | $0 | 28 | 9.3 | - | 46 |
81
Facility
81
MO AVG
45
Rank
#43 / 563 | Independence Manor Inc | $6.7M | $4.0M | 59.1% | 265682 | ||||
| Ignite Medical Resort St Mary‘s |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Blue Springs | 130
Facility
130
MO AVG
97
Rank
#77 / 454 | 64.6% | -3% | 2.74 | -36% | -27% | $0 | 35 | 11.7 | 1 | 84 |
64
Facility
64
MO AVG
45
Rank
#135 / 563 | Ignite St Marys Jv LLC | $16.2M | $6.3M | 39.1% | 265759 | ||||
| The Rehabilitation Center of Independence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
N Nursing | Independence | 130
Facility
130
MO AVG
97
Rank
#77 / 454 | 90.8% | +36% | 2.85 | -81% | -24% | $135.7k | 56 | 11.2 | 5 | 118 |
18
Facility
18
MO AVG
45
Rank
#460 / 563 | Kendel Brooks | $12.2M | $6.5M | 52.9% | 265693 | ||||
| Maywood Terrace Living Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
N Nursing | Independence (Maywood) | 89
Facility
89
MO AVG
97
Rank
#248 / 454 | 46.1% | -31% | 3.14 | -16% | -16% | $0 | 55 | 9.2 | 1 | 41 |
46
Facility
46
MO AVG
45
Rank
#283 / 563 | Rhonda Moore | $4.6M | $1.9M | 42.6% | 265404 |
The legal owner and operator of Independence Manor Care Center is Independence Manor, Inc.
Independence Manor Care Center has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to MO state health department records, Independence Manor Care Center's license number is 051902.
According to MO state health department records, Independence Manor Care Center's license expires on June 18, 2026.
Independence Manor Care Center's occupancy is 55%.
Jeanette Sportsman is the administrator of Independence Manor Care Center.
Independence Manor Care Center has 99 beds.
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