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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Independence Community Healthcare, LLC, and administrator Ruben Banda operate Jackson Creek Post Acute, a 182-bed skilled nursing center located at 3980 South Jackson Drive in Independence, Missouri. Billing logistics are coordinated through standard coverage pipelines, processing accounts via Medicare, Medicaid, and private funds. Relatives checking on area features will find a walkability score of 81 out of 100, indicating a highly pedestrian-friendly grid where visitors can easily complete daily errands or walk to surrounding services entirely on foot.
Operational spreadsheets show the facility maintains a 54 percent occupancy rate, with resident stays averaging 63 days. This brief timeline demonstrates a business template structured around short-term clinical recovery tracks and post-hospital medical rehabilitation rather than long-term stays. To monitor individual treatments and surgical healing timelines, the around-the-clock shift layout delivers an average of 4 hours and 3 minutes of direct nursing care per resident each day, with registered nurses, practical nurses, and aides sharing daily unit schedules.
Historical survey files indicate that past inspections flagged recurring procedural adjustments concerning dialysis care coordination, medication management habits, and basic infection control steps, meaning the building’s overall cumulative citation rate is not zero.
Interested individuals can evaluate the on-site physical rehabilitation infrastructure and the assisted living facility step-down transitional program. The internal routine couples these post-acute therapies with standard medical oversight, nutritional programs, and daily recreational activities.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 84th out of 276 homes in Missouri for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 17m per day | ▼ 41% State avg: 28m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 3m per day | ▲ 55% State avg: 41m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 17m per day | ■ Avg State avg: 2h 20m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 7m per day | ■ Avg State avg: 3h 3m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 7m per day | ▲ 274% State avg: 2m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 12m per day | ▼ 41% State avg: 20m per day · National avg: 29m per day |
Lower than the Missouri average: 66.6%Jackson Creek Post Acute is legally operated by Independence Community Healthcare, Llc, and administrated by Ruben Banda.
In Missouri, the Department of Health and Senior Services, Division of Regulation and Licensure performs the inspections and unannounced surveys required for all long-term care providers.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Missouri state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 101 | 35 | This facility has 189% more total deficiencies than a typical Missouri nursing home (101 vs. MO avg 35).↑ 189% worse |
|
Deficiencies per year
Average deficiencies per year since 2018.
| 12.6 | 4.4 | This facility has 186% more deficiencies per year than a typical Missouri nursing home (12.6 vs. MO avg 4.4).↑ 186% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 4 | 5 | This facility has 20% fewer deficiencies per inspection than a typical Missouri nursing home (4 vs. MO avg 5).↓ 20% better |
Inspections
| This Facility | MO Average | vs. MO Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 25 | 7 | This facility has 257% more total inspections than a typical Missouri nursing home (25 vs. MO avg 7).↑ 257% worse |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Missouri average 6.6
Last Health inspection on Apr 2025
Missouri average 36.5
Missouri average 5.67
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
24 of 34 citations resulted from standard inspections; 8 of 34 resulted from complaint investigations; and 2 of 34 came from combined inspections (standard and complaint).
43% worse than Missouri averageMissouri average: 0.7
In line with Missouri averageMissouri average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
16% more staff per resident than Missouri average
7% better than Missouri average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 7 RN Staff are full-time employees. No contractors work on this role.
7
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.4 hoursAssists with medical care and medications.
51 total: 25 full-time employees and 26 contractors.
51
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.5 hoursHelps with daily care and mobility.
98 total: 53 full-time employees and 45 contractors.
98
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,087 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 53 | 45 | 98 | 15,727 | 92 | 100% | 8.9 |
| Licensed Practical Nurse | 25 | 26 | 51 | 9,618 | 92 | 100% | 9.5 |
| Medication Aide/Technician | 18 | 5 | 23 | 6,107 | 92 | 100% | 10.1 |
| Registered Nurse | 7 | 0 | 7 | 2,147 | 92 | 100% | 9.4 |
| Respiratory Therapy Technician | 3 | 0 | 3 | 1,196 | 90 | 98% | 7.5 |
| Physical Therapy Assistant | 4 | 0 | 4 | 948 | 75 | 82% | 6.5 |
| Speech Language Pathologist | 5 | 0 | 5 | 900 | 68 | 74% | 5.7 |
| Qualified Social Worker | 2 | 0 | 2 | 898 | 75 | 82% | 7.1 |
| Physical Therapy Aide | 3 | 0 | 3 | 873 | 86 | 93% | 4.9 |
| Other Dietary Services Staff | 2 | 0 | 2 | 714 | 63 | 68% | 6.8 |
| Administrator | 2 | 0 | 2 | 528 | 66 | 72% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Dental Services Staff | 1 | 0 | 1 | 494 | 67 | 73% | 7.4 |
| Dietitian | 1 | 0 | 1 | 376 | 47 | 51% | 8 |
| Occupational Therapy Aide | 0 | 1 | 1 | 255 | 34 | 37% | 7.5 |
| Medical Director | 0 | 1 | 1 | 20 | 14 | 15% | 1.4 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
62% lower than Missouri averageMissouri average: $73K
59% fewer fines than Missouri averageMissouri average: 2.4
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Missouri averageMissouri average: 0.7
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Oct 31, 2024 · $28K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Oct 31, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.7
In line with Missouri averageMissouri average: 10.9
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
21.8
12% worse than Missouri averageMissouri average: 19.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
21.5%
9% worse than Missouri averageMissouri average: 19.8%
Percent of long-stay residents whose ability to move independently worsened
22.5%
9% worse than Missouri averageMissouri average: 20.6%
Percent of low risk long-stay residents who lose control of their bowels or bladder
21.3%
18% worse than Missouri averageMissouri average: 18.1%
Percent of long-stay residents experiencing one or more falls with major injury
3.0%
25% better than Missouri averageMissouri average: 4.0%
Percent of long-stay high risk residents with pressure ulcers
2.8%
45% better than Missouri averageMissouri average: 5.0%
Percent of long-stay residents with a urinary tract infection
3.9%
41% worse than Missouri averageMissouri average: 2.7%
Percent of long-stay residents who lose too much weight
3.9%
29% better than Missouri averageMissouri average: 5.6%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Missouri averageMissouri average: 12.8%
Percent of long-stay residents who received an antipsychotic medication
12.1%
45% better than Missouri averageMissouri average: 22.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
68.2%
20% worse than Missouri averageMissouri average: 85.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
96.0%
6% better than Missouri averageMissouri average: 90.9%
Number of hospitalizations per 1,000 long-stay resident days.
2.40
15% worse than Missouri averageMissouri average: 2.08
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.35
43% better than Missouri averageMissouri average: 2.35
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
73.7%
11% better than Missouri averageMissouri average: 66.6%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
35% better than Missouri averageMissouri average: 2.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
56.7%
11% worse than Missouri averageMissouri average: 63.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
24.6%
In line with Missouri averageMissouri average: 25.3%
Percentage of short-stay residents who had an outpatient emergency department visit.
10.3%
23% better than Missouri averageMissouri average: 13.4%
Percentage of SNF residents who experience falls with major injury during their stay.
2.2%
187% worse than Missouri averageMissouri average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
34.0%
37% worse than Missouri averageMissouri average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
63.2%
25% better than Missouri averageMissouri average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
21% of new residents, usually for short-term rehab.
64% of new residents, often for short stays.
15% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
105Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Jackson Creek Post Acute based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #13 / 286Payroll — State benchmarkedThis home is ranked 13th out of 286 homes in Missouri for payroll. Shows total annual staff payroll benchmarked to the Missouri average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
0.0 miles from city center
Estimated distance in miles from Independence's city center to Jackson Creek Post Acute's address, calculated via Google Maps.
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Jackson Creek Post Acute is located in INDEPENDENCE, Missouri.
Here are the financial assistance programs available to residents in Missouri.
The information below is reported by the Missouri Department of Health and Senior Services, Division of Regulation and Licensure.
| Sunterra Springs Independence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
N Nursing | Independence | 38
Facility
38
MO AVG
97
Rank
#424 / 454 | 100.0% | +50% | 3.37 | +95% | -10% | $0 | 22 | 4.4 | - | 36 |
30
Facility
30
MO AVG
45
Rank
#386 / 563 | Johnathan Bangerter | $6.5M | $2.8M | 43.6% | 265864 | ||||
| Independence Manor Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Independence | 99
Facility
99
MO AVG
97
Rank
#189 / 454 | 54.5% | -18% | 4.02 | +23% | +7% | $0 | 28 | 9.3 | - | 46 |
81
Facility
81
MO AVG
45
Rank
#43 / 563 | Independence Manor Inc | $6.7M | $4.0M | 59.1% | 265682 | ||||
| Jackson Creek Post Acute |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Independence | 182
Facility
182
MO AVG
97
Rank
#26 / 454 | 22.5% | -66% | 4.05 | -56% | +8% | $29.2k | 34 | 4.9 | 2 | 41 |
81
Facility
81
MO AVG
45
Rank
#43 / 563 | Independence Community Healthcare, LLC | $15.6M | $9.2M | 59% | 265820 | ||||
| Ignite Medical Resort St Mary‘s |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Blue Springs | 130
Facility
130
MO AVG
97
Rank
#77 / 454 | 64.6% | -3% | 2.74 | -36% | -27% | $0 | 35 | 11.7 | 1 | 84 |
64
Facility
64
MO AVG
45
Rank
#135 / 563 | Ignite St Marys Jv LLC | $16.2M | $6.3M | 39.1% | 265759 | ||||
| The Rehabilitation Center of Independence |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
N Nursing | Independence | 130
Facility
130
MO AVG
97
Rank
#77 / 454 | 90.8% | +36% | 2.85 | -81% | -24% | $135.7k | 56 | 11.2 | 5 | 118 |
18
Facility
18
MO AVG
45
Rank
#460 / 563 | Kendel Brooks | $12.2M | $6.5M | 52.9% | 265693 |
The legal owner and operator of Jackson Creek Post Acute is Independence Community Healthcare, Llc.
Jackson Creek Post Acute has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
According to MO state health department records, Jackson Creek Post Acute's license number is 053406, 053405.
According to MO state health department records, Jackson Creek Post Acute's license expires on February 21, 2028.
Jackson Creek Post Acute's occupancy is 23%.
Ruben Banda is the administrator of Jackson Creek Post Acute.
Jackson Creek Post Acute has 182 beds.
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