3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
3/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Operated by Knolls West Assisted Living LLC under parent company Knolls West Post Acute and administered by Terronsay Whaley, Knolls West Assisted Living is a 64-bed community in Victorville, California. The facility focuses on rehabilitation and short-term care. Families can pay through Medicare, Medicaid, and private pay to cover care costs.
Most stay an average of 61 days due to the community’s rehabilitation focus. Residents recovering from hospitalization, surgery, or acute illness can access on-site rehabilitation services. The facility maintains occupancy at about 90%, with stable operations and a steady census of short-term residents moving through the care cycle.
Residents receive an average of 4 hours and 1 minute of nursing care each day. Registered nurses provide 28 minutes of care daily. Nurse aides contribute 28 minutes, while LPN/LVN staff provide 1 hour and 14 minutes, and that level of hands-on support is best for post-acute rehabilitation residents who benefit from structured therapy and close monitoring during recovery.
The facility is located on Green Tree Boulevard in Victorville. The neighborhood’s Walk Score is 30, meaning some nearby services may be accessible on foot, although most trips require transportation. Knolls West Assisted Living has operated for 12 years, with established roots in the community and continuity in its rehabilitation programs.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 175th out of 327 homes in California for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 28m per day | ▼ 32% State avg: 40m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 14m per day | ▲ 3% State avg: 1h 12m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 56m per day | ▲ 11% State avg: 2h 39m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 4h 24m per day | ▲ 8% State avg: 4h 5m per day · National avg: 3h 27m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 50% State avg: 6m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 29m per day | ▼ 7% State avg: 31m per day · National avg: 29m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Knolls West Assisted Living is legally operated by Knolls West Assisted Living LLC, and administered by Terronsay Whaley.
In California, the Department of Social Services (for assisted living facilities) and the Department of Public Health (for nursing homes) conduct inspections to ensure resident safety and regulatory compliance.
A composite 0–100 score combining this facility's inspections, citations, complaints, and enforcement actions relative to the California state average. The score below shows how many points this facility sits above or below the typical California assisted living residence score (the benchmark); higher is better.This is a proprietary Assisted Living Magazine score.
2 points above the California average for assisted living residences (81/100)
Rank #764 / 1399 in California Inspection Score — State benchmarked This home is ranked 764th out of 1399 homes in California for Inspection Score. Shows this facility's inspection score compared to the California average among 1399 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. This is a proprietary Assisted Living Magazine score. Inspection score: 83 out of 100. Letter grade B. 2 points above the California average for assisted living residences (81/100)
This scorecard compares key inspection, citation, and complaint metrics at this facility against the California state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Citations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 5 | 10 | This facility has 50% fewer total citations than a typical California assisted living residence (5 vs. CA avg 10).↓ 50% better |
|
Citations per year
Average citations per year since 2021.
| 1 | 2 | This facility has 50% fewer citations per year than a typical California assisted living residence (1 vs. CA avg 2).↓ 50% better |
|
Citations per inspection
Average citations per inspection.
| 0.3 | 3.3 | This facility has 91% fewer citations per inspection than a typical California assisted living residence (0.3 vs. CA avg 3.3).↓ 91% better |
Inspections & Visits
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total visits
Combined count of complaint visits, other regulatory visits, and official scheduled inspections.
| 17 | 16 | This facility has 6% more total visits than a typical California assisted living residence (17 vs. CA avg 16).↑ 6% worse |
|
Complaint visits
On-site visits triggered by formal complaints filed by residents, families, or staff.
| 9 | 13 | This facility has 31% fewer complaint visits than a typical California assisted living residence (9 vs. CA avg 13).↓ 31% better Rank #809 / 1388 Complaint visits — State benchmarked This home is ranked 809th out of 1388 homes in California for # of complaint visits. Shows this facility's # of complaint visits compared to the California average among 1388 comparable communities in the ranking pool. Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking. |
|
Other visits
Regulatory visits that are neither routine inspections nor complaint investigations — administrative check-ins, follow-up reviews, licensing-related visits.
| 3 | 7 | This facility has 57% fewer other visits than a typical California assisted living residence (3 vs. CA avg 7).↓ 57% better |
|
Official inspections
Routine, scheduled inspections conducted by state regulators to evaluate whether the facility meets federal and state standards.
| 5 | 4 | This facility has 25% more official inspections than a typical California assisted living residence (5 vs. CA avg 4).↑ 25% worse |
Complaints & Investigations
| This Facility | CA Average | vs. CA Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 8 | 14 | This facility has 43% fewer total complaints than a typical California assisted living residence (8 vs. CA avg 14).↓ 43% better |
|
Complaints per year
Average complaints per year since 2021.
| 1.6 | 2.8 | This facility has 43% fewer complaints per year than a typical California assisted living residence (1.6 vs. CA avg 2.8).↓ 43% better |
California average 12.5
Last Health inspection on May 2025
California average 50.2
California average 4.65
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
36 of 50 citations resulted from standard inspections; 12 of 50 resulted from complaint investigations; and 2 of 50 came from combined inspections (standard and complaint).
100% better than California averageCalifornia average: 0.4
100% worse than California averageCalifornia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
5% fewer staff per resident than California average
0% compared with California average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 9 RN Staff are full-time employees. No contractors work on this role.
9
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.1 hoursAssists with medical care and medications.
All 41 LPN Staff are full-time employees. No contractors work on this role.
41
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.2 hoursHelps with daily care and mobility.
All 95 CNA Staff are full-time employees. No contractors work on this role.
95
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
46 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 95 | 0 | 95 | 30,676 | 92 | 100% | 7.6 |
| Licensed Practical Nurse | 41 | 0 | 41 | 11,361 | 92 | 100% | 8.2 |
| Other Dietary Services Staff | 10 | 1 | 11 | 2,973 | 92 | 100% | 7.1 |
| Registered Nurse | 9 | 0 | 9 | 2,850 | 92 | 100% | 9.1 |
| Therapeutic Recreation Specialist | 3 | 0 | 3 | 1,738 | 83 | 90% | 8.6 |
| RN Director of Nursing | 5 | 0 | 5 | 1,640 | 81 | 88% | 9.4 |
| Nurse Practitioner | 2 | 0 | 2 | 1,327 | 91 | 99% | 10.3 |
| Speech Language Pathologist | 3 | 0 | 3 | 1,233 | 67 | 73% | 8.9 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,136 | 71 | 77% | 5.4 |
| Dental Services Staff | 2 | 0 | 2 | 958 | 62 | 67% | 8.3 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 656 | 64 | 70% | 7.9 |
| Physical Therapy Assistant | 2 | 0 | 2 | 577 | 65 | 71% | 6.5 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 528 | 66 | 72% | 5.9 |
| Administrator | 1 | 0 | 1 | 512 | 64 | 70% | 8 |
| Qualified Social Worker | 1 | 0 | 1 | 488 | 61 | 66% | 8 |
| Qualified Activities Professional | 1 | 0 | 1 | 363 | 57 | 62% | 6.4 |
| Diagnostic X-ray Services Staff | 1 | 0 | 1 | 60 | 5 | 5% | 12 |
| Medical Director | 0 | 1 | 1 | 26 | 13 | 14% | 2 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
69% worse than California averageCalifornia average: 6.6
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
16.6
46% worse than California averageCalifornia average: 11.3
Percent of long-stay residents whose need for help with daily activities has increased
20.8%
88% worse than California averageCalifornia average: 11.1%
Percent of long-stay residents whose ability to move independently worsened
24.4%
103% worse than California averageCalifornia average: 12.0%
Percent of low risk long-stay residents who lose control of their bowels or bladder
4.6%
60% better than California averageCalifornia average: 11.3%
Percent of long-stay residents experiencing one or more falls with major injury
1.4%
17% better than California averageCalifornia average: 1.7%
Percent of long-stay high risk residents with pressure ulcers
7.9%
60% worse than California averageCalifornia average: 5.0%
Percent of long-stay residents with a urinary tract infection
3.1%
150% worse than California averageCalifornia average: 1.2%
Percent of long-stay residents who lose too much weight
1.6%
62% better than California averageCalifornia average: 4.2%
Percent of long-stay residents who have depressive symptoms
95.0%
1319% worse than California averageCalifornia average: 6.7%
Percent of long-stay residents who received an antipsychotic medication
7.6%
25% better than California averageCalifornia average: 10.1%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
97.2%
In line with California averageCalifornia average: 98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
95.2%
In line with California averageCalifornia average: 98.2%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
86.4%
8% worse than California averageCalifornia average: 94.0%
Percent of short-stay residents who newly received an antipsychotic medication
3.1%
113% worse than California averageCalifornia average: 1.5%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
85.2%
9% worse than California averageCalifornia average: 93.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
63% of new residents, usually for short-term rehab.
20% of new residents, often for short stays.
17% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
109Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Knolls West Assisted Living from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #92 / 327Payroll — State benchmarkedThis home is ranked 92nd out of 327 homes in California for Payroll. Shows total annual staff payroll benchmarked to the California average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #324 / 327Payroll % — State benchmarkedThis home is ranked 324th out of 327 homes in California for Payroll %. Shows payroll as a percentage of revenue versus the California average. Well-run California facilities typically land around 56–67% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in California that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (63% of admissions), and a typical Medicare stay runs around 1 - 2 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
3.0 miles from city center
Estimated distance in miles from Victorville's city center to Knolls West Assisted Living's address, calculated via Google Maps.
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Knolls West Assisted Living is located in VICTORVILLE, California.
Here are the financial assistance programs available to residents in California.
Knolls West Assisted Living has a walk score of 30. Somewhat walkable. A few nearby services may be reachable on foot, but most trips require transportation.
Knolls West Assisted Living's occupancy is 90.3%.
No, Knolls West Assisted Living has a no-pet policy.
Knolls West Assisted Living is registered as a for-profit in CA.
Terronsay Whaley is the administrator of Knolls West Assisted Living.
Knolls West Assisted Living has 64 beds.
Knolls West Assisted Living has had 5 reported citations since 2021 according to records from California Department of Social Services (CDSS).
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