Mineral Springs

Nursing Home, Hospice Care & Respite Care · North Conway, NH

CMS overall rating

1251 White Mountain Highway, North Conway, NH 03860 View map

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Mineral Springs accepts Medicaid, Medicare, and private pay.

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Mineral Springs accepts Medicaid, Medicare, and private pay.

Overview of Mineral Springs

Mineral Springs is a skilled nursing facility in North Conway, with 87 beds. It is located in the White Mountains, close to regional hospitals and recreational amenities. The community accepts Medicaid, Medicare, and private pay, making it accessible to families with different payment options. At 55% occupancy, it has enough space for residents with varying lengths of stay. Most stay for about 154 days, which is typical of post-acute rehabilitation placements.

Clinically, the home focuses on rehabilitation and therapy services. There is a doctor on staff, along with comprehensive daily nursing support. Total nurse staffing averages 4 hours and 19 minutes per resident each day, and the home has 24-hour staffing. It also offers respite care and hospice services, providing more care options for families navigating complex transitions.

State inspections documented concerns regarding clinical and operational compliance, medication management, adherence to treatment orders, and staffing adequacy. Families should ask staff about these issues when evaluating the home.

Residents’ daily lives are centered on full-service dining with meals tailored to individual preferences, as well as extensive recreational and social programming. The facility has an on-site salon and spa, housekeeping, and laundry services. Wi-Fi is available throughout the entire building so residents can stay connected.

The community’s location has a walkability score of 62. Visitors can manage some errands on foot, while most trips require transportation; the moderately walkable area is best for families seeking a quieter New England community feel.

Facility Direct Line (603) 356-7294

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

4h 19m per day

vs avg

1 of 6 metrics below state avg

Standout metric Registered Nurse (RN) is +30% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	57m per day	▲ 30% State avg: 44m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	46m per day	■ Avg State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 31m per day	▲ 5% State avg: 2h 23m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 45m per day	▲ 9% State avg: 3h 26m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	4m per day	▼ 3% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	38m per day	▲ 21% State avg: 31m per day · National avg: 28m per day

Capacity and availability

154 days

87-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 62 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

55%

Lower than the New Hampshire average: 81.1%

Occupied beds

48 / 87

Average occupied beds in New Hampshire homes 80 beds

Facility TypeNursing Home

StatusActive

IssuanceSeptember 1, 2025

CountyCarroll

License Number04768

CMS Certification Number305084

Mineral Springs is administered by Christopher H Martin.

Accept Medicaid

Accept Medicare

Rehabilitation Services

Respite Care

Doctor on Staff

24-Hour Staffing

Full-Service Dining

Housekeeping And Laundry Services

On-Site Caregiving Staff 24/7

Extensive Social And Recreational Programs

Salon & Spa

Covid-19 Safety & Prevention

Routine Wellness Calls

Stay Connected With Modernized Wi-Fi Services

Since 2023 · 3 years of data 27 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Hampshire state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. New Hampshire state average

Overall vs. NH average

Latest Inspection August 7, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	NH Average	vs. NH Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	27	17	This facility has 59% more total deficiencies than a typical New Hampshire assisted living residence (27 vs. NH avg 17).↑ 59% worse
Deficiencies per year Average deficiencies per year since 2023.	9	5.7	This facility has 58% more deficiencies per year than a typical New Hampshire assisted living residence (9 vs. NH avg 5.7).↑ 58% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

August 7, 2025 complaint investigation found failure to follow a therapeutic diet order for a resident with dysphagia, serving whole fruits instead of pureed as prescribed.
February 21, 2025 routine inspection cited six deficiencies including failure to maintain RN staffing, medication labeling errors, and failure to follow physician orders for pain management.
May 30, 2024 complaint investigation substantiated immediate jeopardy for failure to provide anticoagulant therapy and required INR testing, resulting in resident hospitalization for pulmonary embolisms.

Show Inspection Reports

Inspections since 2023

Total health inspections 6

State average N/A

Last Health inspection on Aug 2025

Total health citations

State average N/A

Citations per inspection

4.5

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

20 of 27 citations resulted from standard inspections; 6 of 27 resulted from complaint investigations; and 1 of 27 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

1 critical citation State average: N/A

0 serious citations State average: N/A

25 moderate citations State average: N/A

1 minor citation State average: N/A

Citations history (last 3 years)

Quality of Care moderate citation Aug 07, 2025

Corrected

Nursing Services moderate citation Feb 21, 2025

Corrected

Pharmacy moderate citation Feb 21, 2025

Corrected

Care Planning moderate citation Feb 21, 2025

Corrected

Total staff 105

Employees 78

Contractors 27

Staff to resident ratio 1.98 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 38

Average shift 8.6 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 29,907

Nursing staff breakdown

9.2 hours

8.9 hours

8.7 hours

Contractor staffing

5,583 contractor hours this quarter

Certified Nursing Assistant: 11 Licensed Practical Nurse: 7 Physical Therapy Assistant: 3 Registered Nurse: 2 Respiratory Therapy Technician: 2 Speech Language Pathologist: 1 Qualified Social Worker: 1

Staff by category


Certified Nursing Assistant	34	11	45	12,854	92	100%	8.7
Registered Nurse	16	2	18	4,903	92	100%	9.2
Licensed Practical Nurse	9	7	16	4,809	92	100%	8.9
Medication Aide/Technician	6	0	6	2,796	92	100%	9.3
Physical Therapy Assistant	0	3	3	956	72	78%	7.3
Dietitian	2	0	2	680	82	89%	7.8
Nurse Practitioner	1	0	1	528	66	72%	8
Clinical Nurse Specialist	1	0	1	528	66	72%	8
Speech Language Pathologist	0	1	1	451	62	67%	7.3
Respiratory Therapy Technician	0	2	2	405	56	61%	7.2
Mental Health Service Worker	2	0	2	320	38	41%	7.3
Administrator	3	0	3	315	38	41%	8
Qualified Social Worker	0	1	1	187	50	54%	3.7
Other Dietary Services Staff	4	0	4	178	23	25%	7.4

45 Certified Nursing Assistant

% of Days 100%

18 Registered Nurse

% of Days 100%

16 Licensed Practical Nurse

% of Days 100%

6 Medication Aide/Technician

% of Days 100%

3 Physical Therapy Assistant

% of Days 78%

2 Dietitian

% of Days 89%

1 Nurse Practitioner

% of Days 72%

1 Clinical Nurse Specialist

% of Days 72%

1 Speech Language Pathologist

% of Days 67%

2 Respiratory Therapy Technician

% of Days 61%

2 Mental Health Service Worker

% of Days 41%

3 Administrator

% of Days 41%

1 Qualified Social Worker

% of Days 54%

4 Other Dietary Services Staff

% of Days 25%

View All Staffing Data

Total fines amount $32K

In line with State average

State average: $33K

Number of fines 2

In line with State average

State average: 1.9

Payment Denials 0

100% fewer payment denials than State average

State average: 0.1

Fines amount comparison

This facility $32K

State average $33K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

2 penalties in the past 3 years

Multiple penalties were reported in the last 3 years.

Civil Money Penalty May 30, 2024

$17K

Civil Money Penalty Sep 13, 2023

$15K

Last updated: Jan 2026

High-risk clinical events score 12.2

8% worse than State average

State average: 11.4

Functional decline score 25.2

9% worse than State average

State average: 23.2

Long-stay resident measures

Significantly below average State avg: 2.7

Need for Help with Daily Activities Increased 30.9%

41% worse than State average

State average: 21.9%

Walking Ability Worsened 19.9%

In line with State average

State average: 20.3%

Low Risk Residents with Bowel/Bladder Incontinence 24.6%

9% better than State average

State average: 27.1%

Falls with Major Injury 2.9%

37% better than State average

State average: 4.6%

High Risk Residents with Pressure Ulcers 3.9%

13% better than State average

State average: 4.5%

Urinary Tract Infection 3.0%

18% worse than State average

State average: 2.5%

Lost Too Much Weight 3.5%

38% better than State average

State average: 5.6%

Depressive Symptoms 18.6%

125% worse than State average

State average: 8.3%

Antipsychotic Use 27.0%

55% worse than State average

State average: 17.4%

Pneumococcal Vaccine 97.7%

In line with State average

State average: 96.0%

Influenza Vaccine 95.9%

In line with State average

State average: 98.0%

Hospitalizations per 1,000 days 1.39

16% better than State average

State average: 1.65

ED visits per 1,000 days 2.75

45% worse than State average

State average: 1.90

Short-stay resident measures

Significantly below average State avg: 2.9

Pneumococcal Vaccine 72.3%

14% worse than State average

State average: 83.8%

Antipsychotic medication increase 0.9%

41% better than State average

State average: 1.6%

Influenza Vaccine 90.0%

8% better than State average

State average: 83.0%

Re-hospitalized after SNF stay 25.8%

17% worse than State average

State average: 22.1%

Emergency department visits 11.9%

16% better than State average

State average: 14.1%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 38.9%

28% worse than State average

State average: 53.7%

Successful return to home or community 48.8%

In line with State average

State average: 50.6%

Breakdown by payment type

Medicare

59% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

27% of new residents, often for short stays.

Typical stay 3 - 4 months

Medicaid

15% of new residents, often for long-term daily care.

Typical stay 2 years

Total residents 53

Medicare

11.3% of residents

Medicaid

71.7% of residents

Private pay or other

17% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Mineral Springs from 2011–2023, based on CMS SNF Cost Reports.

Occupancy Rate 73.3% ↑ 3.1pp vs 2022

Net Patient Income -$1.1M ↑ ~$126.0K vs 2022

Payroll Costs $3.4M ↓ ~$562.3K vs 2022

Operating Margin -12.3% ↑ 1.0pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	83.1%	43.6%	95.4%	93.5%	92.2%	93.4%	91.2%	91.9%	87.9%	75.5%	72.2%	70.2%	73.3%
Beds	103	203	87	87	87	87	87	87	87	87	103	103	87
Net Income	$963,283	$437,653	$1,003,358	$1,052,976	$1,380,235	$1,759,454	$1,565,391	$1,020,104	$208,192	-$711,592	-$1,511,635	-$1,186,760	-$1,065,567
Gross Revenue	$11,954,793	$12,507,215	$12,697,453	$12,495,093	$12,100,861	$12,405,758	$12,554,034	$12,504,730	$12,454,478	$11,293,977	$12,751,012	$12,421,586	$11,476,121
Operating Expenses	$7,637,271	$7,525,149	$7,906,143	$7,933,317	$7,559,454	$7,503,159	$7,669,480	$7,780,352	$8,689,366	$9,415,151	$10,785,827	$10,300,717	$9,900,462
Net Patient Income	$949,558	$424,088	$355,310	$405,223	$747,896	$1,086,398	$908,385	$461,157	-$393,172	-$1,214,486	-$1,585,512	-$1,208,780	-$1,082,804
Net Patient Revenue	$8,586,829	$7,949,237	$8,261,453	$8,338,540	$8,307,350	$8,589,557	$8,577,865	$8,241,509	$8,296,194	$8,200,665	$9,200,315	$9,091,937	$8,817,658
Payroll Costs	$3,399,601	$3,464,658	$3,583,674	$3,704,484	$3,669,431	$3,697,601	$3,324,545	$3,195,080	$3,122,061	$3,087,958	$3,945,442	$3,982,747	$3,420,424
Operating Margin %	11.1%	5.3%	4.3%	4.9%	9.0%	12.7%	10.6%	5.6%	-4.7%	-14.8%	-17.2%	-13.3%	-12.3%
Medicare %	17.4%	15.0%	17.7%	18.1%	17.7%	15.5%	14.5%	16.9%	17.1%	13.7%	13.0%	13.0%	14.4%
Medicaid %	65.9%	68.8%	70.6%	68.8%	64.8%	60.6%	69.3%	66.7%	67.5%	68.8%	66.4%	66.2%	67.6%
Private %	16.8%	16.2%	11.7%	13.0%	17.6%	23.9%	16.2%	16.3%	15.4%	17.4%	20.7%	20.7%	18.0%
Net Patient Revenue/Day	$275	$246	$273	$281	$284	$289	$296	$282	$297	$341	$339	$344	$379
Cost/Day	$244	$232	$261	$267	$258	$252	$265	$267	$311	$392	$397	$390	$425
Avg Length of Stay	131.9 days	158.5 days	153.0 days	132.0 days	134.3 days	154.9 days	119.2 days	126.9 days	129.3 days	133.6 days	168.7 days	173.7 days	154.2 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$8.8M

Net patient income

-$1.1M

For-profit Operated by a single business entity.

Net patient revenue

$8.8M

Net patient income

-$1.1M

Other income

$17.2K

Payroll costs

$3.4M 38.8% of net patient revenue

Other operating costs

$6.5M

Total costs

$9.9M

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (59% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 59%

Private pay 27%

Medicaid 15%

Coverage residents most often leave under.

Medicare 36%

Private pay 31%

Medicaid 32%

0.0 miles from city center Estimated distance in miles from North Conway's city center to Mineral Springs's address, calculated via Google Maps.

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The information below is reported by the New Hampshire Department of Health and Human Services, Health Facilities Administration.


Mineral Springs	NH HC RC	North Conway	-	87	-	62	-
Harris Hill Center	NH HC MC PC	Concord	-	85	-	59	Private Rooms / Semi-Private Rooms
Epsom Healthcare Center	NH RC	Epsom	-	108	A+	30	Private Rooms
Presidential Oaks	NH AL HC NC RC	Concord	-	52	-	43	1 Bed / 2 Bed
Exeter Center	NH HC PC RC	Exeter (Hampton Road)	-	81	-	28	-

Nursing Home Explorer

Is Mineral Springs in a walkable area?

Mineral Springs has a walk score of 62. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

What is the license number of Mineral Springs?

According to NH state health department records, Mineral Springs's license number is 04768.

What is the occupancy rate at Mineral Springs?

Mineral Springs's occupancy is 55%.

Does Mineral Springs operate as a for-profit or non-profit?

Mineral Springs is registered as a for-profit in NH.

Who is the administrator of Mineral Springs?

Christopher H Martin is the administrator of Mineral Springs.

How many beds does Mineral Springs have?

Mineral Springs has 87 beds.

Are there photos of Mineral Springs?

Yes — there are 18 photos of Mineral Springs in the photo gallery on this page.

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Mineral Springs

Overview of Mineral Springs

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Payment & Insurance

Therapy & Rehabilitation

Staffing & Medical

Amenities & Lifestyle

Contact Mineral Springs

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Hampshire state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

45 Certified Nursing Assistant

18 Registered Nurse

16 Licensed Practical Nurse

6 Medication Aide/Technician

3 Physical Therapy Assistant

2 Dietitian

1 Nurse Practitioner

1 Clinical Nurse Specialist

1 Speech Language Pathologist

2 Respiratory Therapy Technician

2 Mental Health Service Worker

3 Administrator

1 Qualified Social Worker

4 Other Dietary Services Staff

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mostly short-term rehab stays

Admissions

Discharges

Places of interest near Mineral Springs

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