Norview Heights Rehabilitation and Nursing

Norview Heights Rehabilitation and Nursing is a Nursing Home in Virginia

Norview Heights Rehabilitation and… is a Nursing Home in Virginia

Norview Heights Rehabilitation and Nursing

827 Norview Ave, Norfolk, VA 23509 View Map

Norview Heights Rehabilitation and Nursing is a Nursing Home in Virginia

Norview Heights Rehabilitation and… is a Nursing Home in Virginia

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Overview of Norview Heights Rehabilitation and Nursing

Enjoy recovery support with a human touch in Norview Heights Rehabilitation and Nursing, a well-founded senior care provider in Norfolk, VA, offering an array of rehabilitation and nursing care services. Residents here can recover in utmost comfort knowing that an on-site medical director, on-call area physicians, licensed nurses, and certified nursing assistants, are available to care for their needs and preferences. The community also offers specialized memory care services to ensure residents dealing with memory loss are able to continue enjoying their lifestyle.

With a focus on residents’ overall enrichment, the community also offers a dynamic array of fun and stimulating activities that keep residents moving and making new connections for a well-rounded experience. Residents enjoy nourishing meals that are carefully reviewed by a registered dietitian, ensuring they get all the nutrients they need to stay healthy. The community also offers hospice care to make sure residents are well-cared for even as they near their end of life journey.

+1 757-853-6281

Rating

2 / 5

Overall rating based on health inspections, staffing and quality measures.

Capacity and availability

Smaller home

May offer a more intimate, personalized care environment.

Total beds 60

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Virginia average
Occupancy rate 93.7%
Residents per day (avg) 50
Occupancy rate
93.7%
Residents per day (avg)
50

Who this home usually serves

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

Breakdown by payment type

Medicare

44% of new residents, usually for short-term rehab.

Typical stay 6 - 7 months

Private pay

22% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

34% of new residents, often for long-term daily care.

Typical stay 1 - 2 months

Finances and operations

Voluntary non-profit home
Church
Home revenue
$7.0M
Surplus of revenue
$185.3K
Voluntary non-profit home Church
Home revenue
$7,046,862.00
Surplus of revenue
$185,290.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.7M
38.4% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.7M
Total costs $6.5M

What does this home offer?

Check icon

Accept Medicaid: Yes

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Total Residents: 60

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Accept Medicaid

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Total Residents

Types of Care at Norview Heights Rehabilitation and Nursing

Nursing Home Respite Care
Contact Norview Heights Rehabilitation and Nursing

Comparison Chart

The information below is reported by the Virginia Department of Social Services and Department of Health.
Compare Nursing Homes around Virginia Beach
Our Lady of Perpetual Help
AL

For seniors needing help with daily tasks but not full-time nursing.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Virginia Beach
95
No
49
-
-
-
-
-
29.00
5/5
4.3350
4/5
5/5
4/5
-
Norview Heights Rehabilitation and Nursing
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

SNF

24/7 care needed

RC

Respite Care

Norfolk
60
No
30
MARSHALL-HODGES, KELLI
93.7%
$7,046,862.00
$2,706,387.00
38.4%
50.40
2/5
3.2679
3/5
1/5
3/5
-
Kempsville Health & Rehab Center
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Virginia Beach
90
No
60
SHULER, PATRICK
92.6%
$9,687,917.00
$4,886,467.00
50.4%
82.70
2/5
3.4494
2/5
2/5
4/5
-
Rosemont Health and Rehab
AL

For seniors needing help with daily tasks but not full-time nursing.

IL

For self-sufficient seniors seeking community and minimal assistance.

MC

Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.

SNF

24/7 care needed

Virginia Beach
116
No
34
ROBINSON, ALVERTA
92.8%
$12,682,696.00
$4,420,848.00
34.9%
109.50
2/5
3.2157
2/5
2/5
4/5
1
Cypress Point Rehabilitation and Nursing
HC

Hospice Care

SNF

24/7 care needed

RC

Respite Care

Virginia Beach
90
No
61
BANK, RICHARD
93.9%
$11,699,007.00
$3,337,498.00
28.5%
82.70
1/5
3.0345
2/5
1/5
3/5
-

Places of interest near Norview Heights Rehabilitation and Nursing

Address 18.5 miles from city center

Address 827 Norview Ave, Norfolk, VA 23509

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Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

87
Total Staff
73
Employees
14
Contractors
19,363
Total Hours (Quarter)
25
Avg Staff/Day
8.5
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse57.6 Yes
Licensed Practical Nurse279.1 Yes
Certified Nursing Assistant359.4 Yes
Staff by Category
Administration
2 staff
7.8hs shift avg
Nursing Staff
70 staff
9.2hs shift avg
Physicians & Practitioners
3 staff
8.1hs shift avg
Therapy Services
7 staff
6.6hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
2 staff
1.9hs shift avg
Dietary Services
2 staff
7.6hs shift avg
Other Services
1 staff
7.7hs shift avg
Contractor Analysis
1.5%
of total hours from contractors
283 contractor hours this quarter
Licensed Practical Nurse: 7 Certified Nursing Assistant: 6 Registered Nurse: 1
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant296358,01791100%9.4
Licensed Practical Nurse207274,74091100%9.1
RN Director of Nursing3031,2247279%8.8
Respiratory Therapy Technician3037917684%6.2
Dietitian1015947178%8.4
Clinical Nurse Specialist2025766470%8.1
Nurse Practitioner1015206571%8
Administrator2025046571%7.8
Other Dietary Services Staff1014656875%6.8
Physical Therapy Aide1014416268%7.1
Mental Health Service Worker1014315662%7.7
Physical Therapy Assistant2023385560%6
Registered Nurse4153344044%7.6
Speech Language Pathologist1012713437%8
Qualified Social Worker2021176268%1.9

Health Inspection History

Source: CMS Health Citations (May 2018 – Jul 2024)

5
Inspections
46
Total Citations
0
Critical (J-L)
1
Serious (G-I)
9.2
Citations/Inspection
Jul 2024
Last Inspection
Citation Severity Distribution
Minor (A-C)
0
Moderate (D-F)
45
Serious (G-I)
1
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Quality of Life & Care
15
33% of total
Resident Rights
10
22% of total
Pharmacy Services
8
17% of total
Infection Control
2
4% of total
Environmental
1
2% of total
Citation Sources
Standard Inspections 41
Complaint Investigations 5
State Comparison (VA)
Avg Citations (State)
38.4
This Facility: 46
Avg Critical (State)
0.4
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Jul 17, 2024 D Resident RightsF0550 Corrected
Oct 12, 2023 D PharmacyF0760 Corrected
Oct 12, 2023 D PharmacyF0761 Corrected
Oct 12, 2023 E Quality of CareF0684 Corrected
Oct 12, 2023 E Resident RightsF0580 Corrected
Oct 28, 2021 D EnvironmentalF0921 Corrected
Oct 28, 2021 D PharmacyF0761 Corrected
Oct 28, 2021 D Quality of CareF0684 Corrected
Oct 28, 2021 E Quality of CareF0686 Corrected
Oct 28, 2021 D Quality of CareF0689 Corrected
Oct 28, 2021 D Quality of CareF0690 Corrected
Oct 28, 2021 D Quality of CareF0698 Corrected
Oct 28, 2021 E Care PlanningF0658 Corrected
Oct 28, 2021 D Resident RightsF0552 Corrected
Oct 28, 2021 D Resident RightsF0582 Corrected
Oct 28, 2021 D Resident RightsF0625 Corrected
Aug 22, 2019 E Infection ControlF0880 Corrected
Aug 22, 2019 D NutritionF0812 Corrected
Aug 22, 2019 D PharmacyF0755 Corrected
Aug 22, 2019 D PharmacyF0758 Corrected
Aug 22, 2019 E PharmacyF0761 Corrected
Aug 22, 2019 E Quality of CareF0677 Corrected
Aug 22, 2019 D Quality of CareF0687 Corrected
Aug 22, 2019 D Quality of CareF0689 Corrected
Aug 22, 2019 D Quality of CareF0691 Corrected
Aug 22, 2019 D Quality of CareF0695 Corrected
Aug 22, 2019 D Care PlanningF0638 Corrected
Aug 22, 2019 D Care PlanningF0655 Corrected
Aug 22, 2019 D Care PlanningF0656 Corrected
Aug 22, 2019 D Care PlanningF0657 Corrected
Aug 22, 2019 D Care PlanningF0660 Corrected
Aug 22, 2019 E Resident RightsF0580 Corrected
Aug 22, 2019 D Resident RightsF0584 Corrected
Aug 22, 2019 E Resident RightsF0622 Corrected
May 17, 2018 D Infection ControlF0880 Corrected
May 17, 2018 F NutritionF0814 Corrected
May 17, 2018 E PharmacyF0757 Corrected
May 17, 2018 D PharmacyF0761 Corrected
May 17, 2018 D Quality of CareF0687 Corrected
May 17, 2018 G Quality of CareF0689 Corrected
May 17, 2018 D Quality of CareF0695 Corrected
May 17, 2018 D Quality of CareF0698 Corrected
May 17, 2018 D Care PlanningF0641 Corrected
May 17, 2018 D Care PlanningF0842 Corrected
May 17, 2018 E Resident RightsF0623 Corrected
May 17, 2018 E Resident RightsF0625 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: For-Profit Corporation
Resident Census by Payment Source
45 Total Residents
Medicare 6 (13.3%)
Medicaid 30 (66.7%)
Private Pay/Other 9 (20%)
Programs & Services
Residents' Group
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
11.6 Score
15% worse than avg State avg: 10.1

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
20.2 Score
Near average State avg: 19.7

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
16.8%
Lost Too Much Weight
1.2%
Urinary Tract Infection
0.0%
Depressive Symptoms
29.4%
Falls with Major Injury
3.2%
Pneumococcal Vaccine
100.0%
Antipsychotic Use
5.6%
Walking Ability Worsened
25.2%
Influenza Vaccine
98.0%
High Risk Residents with Pressure Ulcers
11.9%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
18.6%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
81.6% 9% better than avg State: 74.9%
Short-Stay Residents Who Received a New Antipsychotic Medication
2.2% 78% worse than avg State: 1.2%
Influenza Vaccine
75.8% Near average State: 73.6%
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Guides for Better Senior Living

From costs to care, explore the most important topics to make informed decisions about your future.

Claim What’s Yours: Financial Aid for Virginia Seniors

Program
State Program Name
Eligibility
Benefits
Commonwealth Coordinated Care Plus (CCC Plus)
  • General: Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • VA Specifics: Managed care model; high demand in urban areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Virginia Respite Care Grant Program
  • General: Caregiver of someone 60+, Virginia resident.
  • Income Limits: ~$2,500/month (individual, varies).
  • Asset Limits: $40,000 (individual).
  • VA Specifics: Limited grants; rural/urban balance.
  • Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Adult Services Program
Virginia Adult Services (AS)
Official government program page
  • General: Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
  • Income Limits (2025): Varies by locality; typically < ~$2,510/month (200% FPL).
  • Asset Limits: Limited assets (excludes home, car); varies by DSS.
  • VA Specifics: Serves ~5,000 annually; focuses on low-income independence.
  • Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Auxiliary Grant Program
Virginia Auxiliary Grant (AG)
Official government program page
  • General: Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
  • Income Limits (2025): ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
  • Asset Limits: $2,000 (individual).
  • VA Specifics: Serves 4,000; personal needs allowance ($90/month).
  • Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Medicare Savings Program (MSP)
Virginia Medicare Savings Program
  • General: Age 65+ or disabled, VA resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • VA Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Energy Assistance Program (EAP)
Virginia Energy Assistance Program
Official government program page
  • General: Age 60+ prioritized, VA resident, low-income household.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • VA Specifics: Fuel, Crisis, Cooling components; serves ~100,000 households.
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, VA resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • VA Specifics: Priority for veterans, rural residents; AARP/Goodwill partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Virginia VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • VA Specifics: High veteran population; supports rural/urban needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Relief for the Elderly and Disabled
Virginia Property Tax Relief
Official government program page
  • General: Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
  • Income Limits (2025): ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
  • Asset Limits: Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
  • VA Specifics: Offered in 90% of localities; saves ~$500-$2,000/year.
  • Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Senior Farmers’ Market Nutrition Program (SFMNP)
  • General: Age 60+, VA resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • VA Specifics: Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
  • Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Virginia Seniors

VA Medicaid CCC Plus

Commonwealth Coordinated Care Plus (CCC Plus)

Requirements:
  • General:
    Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • VA Specifics:
    Managed care model; high demand in urban areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
VA Respite Grant

Virginia Respite Care Grant Program

Requirements:
  • General:
    Caregiver of someone 60+, Virginia resident.
  • Income Limits:
    ~$2,500/month (individual, varies).
  • Asset Limits:
    $40,000 (individual).
  • VA Specifics:
    Limited grants; rural/urban balance.
Benefits without Contact:
  • Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Virginia Adult Services (AS)

Adult Services Program

Requirements:
  • General:
    Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
  • Income Limits (2025):
    Varies by locality; typically < ~$2,510/month (200% FPL).
  • Asset Limits:
    Limited assets (excludes home, car); varies by DSS.
  • VA Specifics:
    Serves ~5,000 annually; focuses on low-income independence.
Benefits without Contact:
  • Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Virginia Auxiliary Grant (AG)

Auxiliary Grant Program

Requirements:
  • General:
    Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
  • Income Limits (2025):
    ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
  • Asset Limits:
    $2,000 (individual).
  • VA Specifics:
    Serves 4,000; personal needs allowance ($90/month).
Benefits without Contact:
  • Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Virginia Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, VA resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • VA Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Virginia Energy Assistance Program

Energy Assistance Program (EAP)

Requirements:
  • General:
    Age 60+ prioritized, VA resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • VA Specifics:
    Fuel, Crisis, Cooling components; serves ~100,000 households.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Virginia SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, VA resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • VA Specifics:
    Priority for veterans, rural residents; AARP/Goodwill partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Virginia VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • VA Specifics:
    High veteran population; supports rural/urban needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Virginia Property Tax Relief

Property Tax Relief for the Elderly and Disabled

Requirements:
  • General:
    Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
  • Income Limits (2025):
    ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
  • Asset Limits:
    Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
  • VA Specifics:
    Offered in 90% of localities; saves ~$500-$2,000/year.
Benefits without Contact:
  • Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Virginia SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, VA resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • VA Specifics:
    Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
Benefits without Contact:
  • Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.
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