Our Lady of Perpetual Help Home

I want to report an abusive situation at Michael House, the memory care unit of Mother of Perpetual Help in St. Louis. On 7/11/25, my aunt fell due to a broken femur. It is unclear exactly when the break occurred, but the surgeon believes it was around 7/9/25. The nurse, Pamela Wisnewski, filed an incident report stating: "Staff was nearby, reported resident was witnessed ambulating, started shaking, threw herself on the floor. No apparent injuries."As POA, I was not alerted. Instead, my brother was called and told there was no injury. He went to the facility the next day and noted my aunt's leg was turned at a 45-degree angle, and she had a large hematoma on her hip. He had her sent to the hospital, where it was determined she had broken her femur at the neck.When I called that day to get more information for the hospital about the incident, another Michael House nurse, Vidya Boodram, stated, "I have other patients to deal with. I have another job besides this one, and I am tired. I'll have to call you back another time." When no call came, I called her supervisor, Ms. Wisnewski. She claimed that my aunt had "thrown herself on the ground" several times that week. Yet, we were never told, and no one investigated why she was falling. It fits with her femur being broken and not being able to put weight on that leg.A couple of days later, Ms. Wisnewski called to ask how my aunt was doing. I told her she had to have hip replacement surgery. She acted surprised and said, "Well, at least she lived through the surgery!"This is clearly inattention to a critical medical situation. My aunt fell to the ground because she couldn't stand with a broken femur. No one bothered to notice her leg being at an unnatural 45-degree angle or the large protrusion at her hip. The incredible lack of empathy exhibited by Ms. Boodram and, subsequently, by Ms. Wisnewski is appalling for a medical professional dealing with the elderly.What do you like most about living here? Answer: nothing Are there enough caregivers to handle the residents' needs, especially during emergencies? Answer: No Are the common areas pleasant and comfortable for socializing or relaxing? Answer: Yes How would you rate the quality and variety of the meals? (1-5) Answer: 1 Are special diets handled well? Answer: Yes Is the dining schedule flexible enough to meet your preferences? Answer: Yes How do you feel about the level of social interaction available with other residents? Answer: na How was the units offered in this community? Answer: na Do you feel safe living in this community? Answer: No How well do you think the community handles emergencies or unexpected events? Answer: very poorly Are there any hidden fees or unexpected charges? Answer: no Would you recommend this community to others looking for senior living options? Answer: no Is there anything you wish you knew before moving in? Answer: lack of empathy & good medical treatment/care