Riverside Health Care Center

Nursing Home, Hospice Care & Respite Care · Covington, GA

CMS overall rating

5100 West St Nw, Covington, GA 30014 View map

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Riverside Health Care Center accepts Medicare and private pay.

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Riverside Health Care Center accepts Medicare and private pay.

Overview of Riverside Health Care Center

Riverside Health Care Center is a 159-bed skilled nursing facility located at 5100 West Street NW in Covington, Georgia. Operated by Senior Care Holdings Inc., the Newton County property maintains a high 97% occupancy level and has a 2-star overall rating from the Centers for Medicare & Medicaid Services (CMS). The facility coordinates 24-hour clinical nursing, short-term rehabilitation, and specialized medical programs.

State administrative logs from the Georgia Department of Community Health document persistent compliance challenges, with the property averaging 9.1 deficiencies annually over an eight-year tracking window. An April 3, 2025, recertification survey cited two deficiencies involving illegible medication labels, missing expiration dates across six medication carts, and an expired pneumococcal vaccine stored in a refrigerator.

A follow-up revisit on May 13, 2025, determined that these medication management and labeling failures persisted, revealing inadequate staff training and inconsistent internal audits. Historical records also note recurring infractions for incomplete resident self-administration assessments, care planning gaps, and employee fingerprint background check omissions. A subsequent July 3, 2025, reinspection verified that all prior medication and training tags were corrected, while a concurrent complaint audit concluded with a citations-per-inspection rate of zero.

On-site operations utilize a 24-hour staffing structure that delivers an average of three hours and 39 minutes of direct nursing care per resident daily. Specialized medical services incorporate intravenous therapy, pain management, wound care, PEG tube management, and outpatient dialysis. Residents also have access to physical, occupational, and speech therapies, alongside visiting podiatry, dental, vision, psychiatric, and audiology professionals.

Families investigating local skilled nursing or dementia care options must carefully weigh this high-occupancy facility’s history of recurring medication management and staff training infractions. This large-scale environment requires a resident’s sponsors to maintain close communication with the clinical team to ensure routine care plans and prescription safety protocols are actively followed. Prospective representatives are encouraged to schedule an on-site tour, request copies of recent pharmacy audit reports, and discuss ongoing staff training initiatives.

Facility Direct Line (770) 787-0211 admissions@riversidehc.com

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to state averages

Total nursing care / resident

3h 39m per day

vs avg

3 of 6 metrics below state avg

Standout metric Physical Therapist is +166% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	14m per day	▼ 51% State avg: 29m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	45m per day	▼ 19% State avg: 56m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	2h 28m per day	▲ 15% State avg: 2h 9m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 4m per day	■ Avg State avg: 3h 6m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	8m per day	▲ 166% State avg: 3m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	8m per day	▼ 61% State avg: 20m per day · National avg: 28m per day

Capacity and availability

234 days

159-bed community

A large-scale community that may provide a wide range of amenities, services, and structured programs.

11 years in operation

A community with a solid operating history and experience delivering ongoing care.

Walk Score: 74 / 100

Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate

97%

Higher than the Georgia average: 78.1%

Occupied beds

154 / 159

Average occupied beds in Georgia homes 88 beds

Facility TypeNursing Home

StatusSnf/nf Dual Cert

IssuanceNovember 13, 2014

CountyNewton

Riverside Health Care Center is administered by Ms. Starla Gleaton.

Rehabilitation Services

Respite Care

Short-Term Rehab

24-Hour Staffing

Email starla.gleaton@riversidehc.com

Since 2017 · 9 years of data 107 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2017 vs. Georgia state average

Overall vs. GA average

Latest Inspection October 28, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	107	21	This facility has 410% more total deficiencies than a typical Georgia assisted living residence (107 vs. GA avg 21).↑ 410% worse
Deficiencies per year Average deficiencies per year since 2017.	11.9	2.3	This facility has 417% more deficiencies per year than a typical Georgia assisted living residence (11.9 vs. GA avg 2.3).↑ 417% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The July 3, 2025 revisit survey found all deficiencies from the April 3, 2025 recertification survey corrected and the related complaint unsubstantiated.
The April 3, 2025 survey cited multiple deficiencies including illegible medication labels, expired medications not disposed, incomplete care plans, and missing fingerprint background checks for employees.
The May 13, 2025 revisit survey confirmed ongoing medication management failures with illegible or missing expiration dates and expired medications on six medication carts and two storage rooms.

Show Inspection Reports

Inspections since 2020

Total health inspections 5

State average N/A

Last Health inspection on Oct 2025

Total health citations

State average N/A

Citations per inspection

State average N/A

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

21 of 30 citations resulted from standard inspections; 3 of 30 resulted from complaint investigations; and 6 of 30 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 6 years)

Critical health citations

In line with State average

State average: N/A

Serious health citations

In line with State average

State average: N/A

0 critical citations State average: N/A

2 serious citations State average: N/A

27 moderate citations State average: N/A

1 minor citation State average: N/A

Citations history (last 6 years)

Quality of Care serious citation Oct 28, 2025

Corrected

Care Planning serious citation Oct 28, 2025

Corrected

Pharmacy moderate citation Apr 03, 2025

Corrected

Quality of Care moderate citation Apr 03, 2025

Corrected

Total staff 194

Employees 190

Contractors 4

Staff to resident ratio 1.25 : 1

0% compared with State average

State average ratio: 0 : 0

Avg staff/day 74

Average shift 8.7 hours

0% compared with State average

State average: 0 hours

Total staff hours (quarter) 58,898

Nursing staff breakdown

7.3 hours

9.2 hours

8.7 hours

Contractor staffing

715 contractor hours this quarter

Occupational Therapy Aide: 1 Medical Director: 1 Registered Nurse: 1 Occupational Therapy Assistant: 1

Staff by category


Certified Nursing Assistant	79	0	79	23,302	92	100%	8.7
Medication Aide/Technician	31	0	31	12,005	92	100%	9.3
Licensed Practical Nurse	33	0	33	10,203	92	100%	9.2
Respiratory Therapy Technician	5	0	5	1,901	76	83%	8.1
Qualified Social Worker	7	0	7	1,667	92	100%	8
Registered Nurse	11	1	12	1,655	92	100%	7.3
Clinical Nurse Specialist	4	0	4	1,273	70	76%	7.9
Physical Therapy Aide	6	0	6	965	83	90%	6.1
Physical Therapy Assistant	3	0	3	952	71	77%	8
Dental Services Staff	2	0	2	916	70	76%	7.8
Other Dietary Services Staff	2	0	2	899	73	79%	8.2
Speech Language Pathologist	3	0	3	802	67	73%	6.7
RN Director of Nursing	1	0	1	562	66	72%	8.5
Administrator	1	0	1	488	61	66%	8
Dietitian	1	0	1	443	62	67%	7.1
Nurse Practitioner	1	0	1	440	55	60%	8
Occupational Therapy Aide	0	1	1	320	40	43%	8
Occupational Therapy Assistant	0	1	1	73	12	13%	6.1
Medical Director	0	1	1	34	18	20%	1.9

79 Certified Nursing Assistant

% of Days 100%

31 Medication Aide/Technician

% of Days 100%

33 Licensed Practical Nurse

% of Days 100%

5 Respiratory Therapy Technician

% of Days 83%

7 Qualified Social Worker

% of Days 100%

12 Registered Nurse

% of Days 100%

4 Clinical Nurse Specialist

% of Days 76%

6 Physical Therapy Aide

% of Days 90%

3 Physical Therapy Assistant

% of Days 77%

2 Dental Services Staff

% of Days 76%

2 Other Dietary Services Staff

% of Days 79%

3 Speech Language Pathologist

% of Days 73%

1 RN Director of Nursing

% of Days 72%

1 Administrator

% of Days 66%

1 Dietitian

% of Days 67%

1 Nurse Practitioner

% of Days 60%

1 Occupational Therapy Aide

% of Days 43%

1 Occupational Therapy Assistant

% of Days 13%

1 Medical Director

% of Days 20%

View All Staffing Data

Total fines amount $13K

68% lower than State average

State average: $40K

Number of fines 1

51% fewer fines than State average

State average: 2.1

Payment Denials 0

100% fewer payment denials than State average

State average: 0.3

Fines amount comparison

This facility $13K

State average $40K

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

High-risk clinical events score 10.8

5% worse than State average

State average: 10.3

Functional decline score 17.6

In line with State average

State average: 17.4

Long-stay resident measures

Average

Need for Help with Daily Activities Increased 16.1%

In line with State average

State average: 16.8%

Walking Ability Worsened 21.3%

10% worse than State average

State average: 19.4%

Low Risk Residents with Bowel/Bladder Incontinence 15.4%

In line with State average

State average: 16.1%

Falls with Major Injury 2.2%

32% better than State average

State average: 3.2%

High Risk Residents with Pressure Ulcers 5.2%

18% better than State average

State average: 6.3%

Urinary Tract Infection 2.1%

18% better than State average

State average: 2.5%

Lost Too Much Weight 9.1%

52% worse than State average

State average: 6.0%

Depressive Symptoms 2.7%

69% better than State average

State average: 8.7%

Antipsychotic Use 18.8%

In line with State average

State average: 19.1%

Pneumococcal Vaccine 100.0%

9% better than State average

State average: 91.5%

Influenza Vaccine 99.3%

5% better than State average

State average: 95.0%

Hospitalizations per 1,000 days 1.69

22% better than State average

State average: 2.18

ED visits per 1,000 days 1.82

8% better than State average

State average: 1.97

Short-stay resident measures

Significantly below average

Pneumococcal Vaccine 91.9%

14% better than State average

State average: 80.6%

Antipsychotic medication increase 3.8%

74% worse than State average

State average: 2.2%

Influenza Vaccine 54.6%

30% worse than State average

State average: 78.2%

Re-hospitalized after SNF stay 22.6%

7% better than State average

State average: 24.2%

Emergency department visits 11.0%

10% better than State average

State average: 12.2%

Falls with major injury 0.0%

100% better than State average

State average: 0.8%

Ability to care for self at discharge 38.1%

29% worse than State average

State average: 53.7%

Successful return to home or community 44.8%

11% worse than State average

State average: 50.6%

Breakdown by payment type

Medicare

38% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

62% of new residents, often for short stays.

Typical stay 1 years

Total residents 155

Medicare

9.7% of residents

Medicaid

135

87.1% of residents

Private pay or other

3.2% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Riverside Health Care Center from 2012–2024, based on CMS SNF Cost Reports.

Occupancy Rate 93.6% ↑ 4.2pp vs 2023

Net Patient Income $2.8M ↑ ~$2.9M vs 2023

Payroll Costs $7.8M ↑ ~$924.4K vs 2023

Operating Margin 15.5% ↑ 16.3pp vs 2023

Metric	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023	2024
Occupancy %	95.5%	91.0%	91.6%	85.9%	84.9%	89.7%	91.1%	92.7%	90.7%	68.2%	81.1%	89.4%	93.6%
Beds	159	159	159	159	159	159	159	159	159	159	159	159	159
Net Income	$1,042,844	$883,789	$730,510	$590,875	$743,462	$64,172	$215,220	-$289,482	$102,113	-$2,742,931	-$2,205,934	-$213,529	$2,770,834
Gross Revenue	$15,789,200	$16,617,513	$17,744,636	$17,441,582	$18,154,257	$17,624,531	$18,569,150	$19,536,874	$18,824,188	$10,270,563	$16,250,150	$18,915,104	$21,562,633
Operating Expenses	$10,659,662	$10,946,042	$11,304,494	$11,128,817	$11,395,953	$11,700,494	$12,021,916	$13,018,940	$12,585,075	$13,407,359	$13,838,437	$14,380,312	$14,972,597
Net Patient Income	$1,094,913	$879,357	$792,132	$712,749	$888,982	$240,101	$389,049	-$30,710	-$447,293	-$3,152,780	-$3,518,572	-$111,052	$2,750,869
Net Patient Revenue	$11,754,575	$11,825,399	$12,096,626	$11,841,566	$12,284,935	$11,940,595	$12,410,965	$12,988,230	$12,137,782	$10,254,579	$10,319,865	$14,269,260	$17,723,466
Payroll Costs	$5,116,025	$5,081,157	$5,339,376	$5,193,521	$5,528,900	$5,867,767	$6,006,166	$6,691,054	$6,558,400	$5,500,958	$5,664,860	$6,841,372	$7,765,728
Operating Margin %	9.3%	7.4%	6.6%	6.0%	7.2%	2.0%	3.1%	-0.2%	-3.7%	-30.8%	-34.1%	-0.8%	15.5%
Medicare %	15.0%	16.1%	17.5%	18.9%	20.2%	15.2%	14.2%	14.0%	10.1%	15.4%	7.8%	6.7%	8.2%
Medicaid %	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%	0.0%
Private %	85.0%	83.9%	82.5%	81.1%	79.8%	84.8%	85.8%	86.0%	89.9%	84.6%	92.2%	93.3%	91.8%
Net Patient Revenue/Day	$212	$224	$228	$238	$249	$229	$235	$241	$230	$259	$219	$275	$325
Cost/Day	$192	$207	$213	$223	$231	$225	$227	$242	$238	$339	$294	$277	$275
Avg Length of Stay	173.6 days	189.3 days	148.0 days	166.6 days	161.9 days	175.8 days	227.0 days	203.0 days	277.9 days	297.5 days	218.8 days	303.5 days	233.8 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 06/2024.

Net patient revenue

$17.7M

Net patient income

$2.8M

For-profit Corporation

Net patient revenue

$17.7M

Net patient income

$2.8M

Other income

$20.0K

Payroll costs

$7.8M 43.8% of net patient revenue

Other operating costs

$7.2M

Total costs

$15.0M

TYPE OF STAY

Primarily short stays

Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.

Most new residents arrive under private pay (62% of admissions), and a typical private pay stay runs around 1 years.

Coverage residents most often arrive under.

Medicare 38%

Private pay 62%

Coverage residents most often leave under.

Medicare 28%

Private pay 72%

0.0 miles from city center Estimated distance in miles from Covington's city center to Riverside Health Care Center's address, calculated via Google Maps.

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The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.


Riverside Health Care Center	NH HC RC	Covington	-	159	-	74	-
East Cobb Center for Nursing and Healing	NH HC PC	Marietta	-	117	-	63	Private / Shared Rooms
Christian City Assisted Living Center	NH AL IL	Union City (The Woods)	-	150	-	20	Studio / 1 Bed
Spring Harbor	NH AL IL MC	Columbus	-	60	-	3	1 Bed
Delmar Gardens of Smyrna	NH AL IL MC	Smyrna	-	92	-	46	Apartments

Nursing Home Explorer

Is Riverside Health Care Center in a walkable area?

Riverside Health Care Center has a walk score of 74. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at Riverside Health Care Center?

Riverside Health Care Center's occupancy is 97%.

What is the best email address for Riverside Health Care Center?

The team at Riverside Health Care Center can be reached at Starla.Gleaton@riversidehc.com.

Does Riverside Health Care Center operate as a for-profit or non-profit?

Riverside Health Care Center is registered as a for-profit in GA.

Who is the administrator of Riverside Health Care Center?

Ms STARLA GLEATON is the administrator of Riverside Health Care Center.

How many beds does Riverside Health Care Center have?

Riverside Health Care Center has 159 beds.

What is the address of Riverside Health Care Center?

Riverside Health Care Center is located at 5100 West St Nw, Covington, GA 30014.

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Riverside Health Care Center

Overview of Riverside Health Care Center

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Staffing & Medical

Contact Information

Amenities & Lifestyle

Contact Riverside Health Care Center

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2020

Breakdown of citation severity (last 6 years)

Citations history (last 6 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

79 Certified Nursing Assistant

31 Medication Aide/Technician

33 Licensed Practical Nurse

5 Respiratory Therapy Technician

7 Qualified Social Worker

12 Registered Nurse

4 Clinical Nurse Specialist

6 Physical Therapy Aide

3 Physical Therapy Assistant

2 Dental Services Staff

2 Other Dietary Services Staff

3 Speech Language Pathologist

1 RN Director of Nursing

1 Administrator

1 Dietitian

1 Nurse Practitioner

1 Occupational Therapy Aide

1 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Fines amount comparison

Fines amount comparison

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Primarily short stays

Admissions

Discharges

Places of interest near Riverside Health Care Center

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