Total health inspections
3
Wisconsin average 6
Last Health inspection on Jun 2025
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Saint John‘s On The Lake
Luxury Senior Living in Milwaukee
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Saint John‘s On The Lake
Luxury Senior Living in Milwaukee
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Saint John’s on the Lake is an upscale retirement community in Milwaukee, WI, that offers a wide range of care options, including independent living, assisted living, memory care, skilled nursing, and rehabilitation. With a variety of beautiful apartments in a nurturing and welcoming environment, the community ensures older adults can live comfortably during their stay. Residents also experience maintenance-free living, with high-quality services, including 24-hour emergency response, maintenance services, and flexible dining options. The community is also committed to improving residents’ quality of life through personalized care plans.
Cultural activities, arts and crafts, and exercises provide residents with more opportunities to explore new interests and gain meaningful experiences. A wellness center, a whirlpool, and a library are among the top-notch amenities provided for residents’ leisure and wellness. Museums, restaurants, and public transportation are also located nearby, ensuring accessibility and convenience. This retirement community strives to help older adults age gracefully, making it a great choice for senior living in Wisconsin.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 32nd out of 181 homes in Wisconsin.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 32nd out of 181 homes in Wisconsin.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
5h 6m per day
vs Wisconsin avg
+20%
Capacity and availability
Smaller home
May offer a more intimate, personalized care environment.
Total beds
27
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
72.7%
Avg. Length of Stay
77 days
Occupancy rate
72.7%
Avg. Length of Stay
77 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
48% of new residents, usually for short-term rehab.
Typical stay
17 days
Private pay
51% of new residents, often for short stays.
Typical stay
4 - 5 months
Medicaid
1% of new residents, often for long-term daily care.
Typical stay
3 - 4 years
Finances and operations
Voluntary non-profit community
Operated by a church.
Home revenue
$4.8M
Operating deficit
-$833.1K
Voluntary non-profit community
Operated by a church.
Home revenue
$4.8M
Operating deficit
-$833.1K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$2.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$3.0M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$5.6M
27-bed community
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score: 92 / 100
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Client group served
About this community
Facility TypeSkilled Care
IssuanceJanuary 8, 2020
CountyMilwaukee
CMS Certification Number525539
Waiver CertifiedNo
Saint John‘s On The Lake is legally operated by Saint John's Communities Inc, and administrated by Matthew Loyd.
Profit StatusNONPROFIT
Staffing
Key information about the people who lead and staff this community.
ContactMEIGHAN BENTZ
Fax(414) 897-8247
Gender ServedBoth
Monthly Rate Range
$7,275 - $8,990
What does this home offer?
Room Sizes: 475 / 600 - 1350 / 875 - 1675 sq. ft.
Housing Options: Studio / 1 Bed / 2 Bed
Building Type: High-rise
Fitness and Recreation
Transportation Services
Types of Care at Saint John‘s On The Lake
Independent Living
Assisted Living
Memory Care
Health Inspection History
Inspections
Total health citations
13
Wisconsin average 27.3
Citations per inspection
4.33
Wisconsin average 4.19
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
12 of 13 citations resulted from standard inspections; and 1 of 13 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Wisconsin averageWisconsin average: 0.9
Serious Health citations
1
1
17% better than Wisconsin averageWisconsin average: 1.2
0 critical citations
1 serious citation
12 moderate citations
0 minor citations
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jun 03, 2025
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Jun 03, 2025
Corrected
Environmental moderate citation
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Jun 03, 2025
Issues related to building safety, cleanliness, maintenance, and overall living conditions.
Jun 03, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 03, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 03, 2025
Corrected
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 03, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Jun 03, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Milwaukee The information below is reported by the Wisconsin Department of Health Services, Division of Quality Assurance.
Filter by care type
| New Perspective Senior Living | North Shore |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Brown Deer (North 60Th Street) | 60 | Yes | 18 | Studio / 1 Bed / 2 Bed | 18 | 70.0% | A+ | Beaver Creek Ops Llc | Ryan Novaczyk | 8 | 10 | 10 |
| Ameira Orchids Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Milwaukee (Pheasant Run) | 50 | No | 14 | Studio / 1 Bed / 2 Bed | 3 | 94.0% | - | Cache James Better Living Llc | Atiyah Nichols | 9 | 10 | 23 |
| Saint John‘s On The Lake |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Milwaukee (Lower East Side) | 30 | No | 92 | Studio / 1 Bed / 2 Bed | - | 72.7% | A+ | Matthew Loyd | Saint John's Communities Inc | 0 | 0 | 0 |
| LJB Adult Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Milwaukee (Old North Milwaukee) | 4 | No | 69 | Studio / 1 Bed / 2 Bed | 5 | 75.0% | A+ | Ljb Adult Living | Latice Evans | 3 | 2 | 22 |
| Close To Home Senior Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Milwaukee (Underwood Parkway) | - | No | 57 | Studio / 1 Bed / 2 Bed | - | - | - | - | - | 0 | 0 | 0 |
Living Spaces & Floor Plans
John P1
John P2
John P3
Financial Assistance for
Luxury Senior Living in Wisconsin
Get Financial aid guidance
Places of interest near Saint John‘s On The Lake
1.5 miles from city center
Estimated distance in miles from Milwaukee's city center to Saint John‘s On The Lake's address, calculated via Google Maps.
— 0.62 miles to nearest hospital (Ascension Columbia St. Mary's Hospital - Milwaukee Campus)
Calculate Travel Distance to Saint John‘s On The Lake
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
102
Employees
59
Contractors
43
Staff to resident ratio
5.10:1
111% better than Wisconsin averageWisconsin average ratio: 2.41:1
Avg staff/day
22
Average shift
6.2 hours
15% worse than Wisconsin averageWisconsin average: 7.3 hours
Total staff hours (quarter)
12,469
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
13
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
58
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
4.1%
517 contractor hours this quarter
Certified Nursing Assistant: 30
Registered Nurse: 6
Licensed Practical Nurse: 4
Medical Director: 2
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 28 | 30 | 58 | 5,736 | 91 | 100% | 7.1 |
| Registered Nurse | 7 | 6 | 13 | 1,996 | 91 | 100% | 8.5 |
| Licensed Practical Nurse | 8 | 4 | 12 | 1,627 | 91 | 100% | 7.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 462 | 59 | 65% | 7.8 |
| Nurse Practitioner | 1 | 0 | 1 | 443 | 59 | 65% | 7.5 |
| Dietitian | 2 | 0 | 2 | 368 | 85 | 93% | 3.3 |
| Other Social Services Staff | 2 | 0 | 2 | 317 | 69 | 76% | 2.8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 311 | 64 | 70% | 2.5 |
| Occupational Therapy Aide | 1 | 0 | 1 | 279 | 38 | 42% | 7.3 |
| Speech Language Pathologist | 1 | 0 | 1 | 232 | 57 | 63% | 4.1 |
| Physical Therapy Assistant | 1 | 0 | 1 | 228 | 55 | 60% | 4.1 |
| Qualified Social Worker | 2 | 0 | 2 | 210 | 46 | 51% | 4.5 |
| Respiratory Therapy Technician | 2 | 0 | 2 | 132 | 64 | 70% | 2.1 |
| Administrator | 1 | 0 | 1 | 96 | 24 | 26% | 4 |
| Medical Director | 0 | 2 | 2 | 19 | 13 | 14% | 0.8 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 16 | 3 | 3% | 5.3 |
58 Certified Nursing Assistant
% of Days
100%
13 Registered Nurse
% of Days
100%
12 Licensed Practical Nurse
% of Days
100%
1 Mental Health Service Worker
% of Days
65%
1 Nurse Practitioner
% of Days
65%
2 Dietitian
% of Days
93%
2 Other Social Services Staff
% of Days
76%
2 Clinical Nurse Specialist
% of Days
70%
1 Occupational Therapy Aide
% of Days
42%
1 Speech Language Pathologist
% of Days
63%
1 Physical Therapy Assistant
% of Days
60%
2 Qualified Social Worker
% of Days
51%
2 Respiratory Therapy Technician
% of Days
70%
1 Administrator
% of Days
26%
2 Medical Director
% of Days
14%
1 Occupational Therapy Assistant
% of Days
3%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
20
Medicare
3
15% of residents
Medicaid
1
5% of residents
Private pay or other
16
80% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
CCRC
Part of a Continuing Care Retirement Community offering multiple care levels
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
14.3
37% worse than Wisconsin averageWisconsin average: 10.5
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
28.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
28.8
30% worse than Wisconsin averageWisconsin average: 22.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
22.2%
Percent of long-stay residents whose need for help with daily activities has increased
22.2%
26% worse than Wisconsin averageWisconsin average: 17.6%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
33.6%
Percent of long-stay residents whose ability to move independently worsened
33.6%
47% worse than Wisconsin averageWisconsin average: 22.8%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
30.7%
18% worse than Wisconsin averageWisconsin average: 26.0%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
Percent of long-stay residents experiencing one or more falls with major injury
4.2%
31% worse than Wisconsin averageWisconsin average: 3.2%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
3.4%
Percent of long-stay high risk residents with pressure ulcers
3.4%
38% better than Wisconsin averageWisconsin average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
4.3%
Percent of long-stay residents with a urinary tract infection
4.3%
35% worse than Wisconsin averageWisconsin average: 3.2%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
8.3%
Percent of long-stay residents who lose too much weight
8.3%
71% worse than Wisconsin averageWisconsin average: 4.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
0.0%
Percent of long-stay residents who have depressive symptoms
0.0%
100% better than Wisconsin averageWisconsin average: 5.0%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
2.8%
Percent of long-stay residents who received an antipsychotic medication
2.8%
83% better than Wisconsin averageWisconsin average: 16.1%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Wisconsin averageWisconsin average: 95.9%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
5% better than Wisconsin averageWisconsin average: 95.0%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
93.3%
7% better than Wisconsin averageWisconsin average: 87.3%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
Percent of short-stay residents who newly received an antipsychotic medication
0.0%
100% better than Wisconsin averageWisconsin average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
22% better than Wisconsin averageWisconsin average: 82.2%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$33K
66% lower than Wisconsin averageWisconsin average: $95K
Number of fines
1
52% fewer fines than Wisconsin averageWisconsin average: 2.1
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
1
51% more payment denials than Wisconsin averageWisconsin average: 0.7
Fines amount comparison
Fines amount comparison
This facility
$33K
Wisconsin average
$95K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 21, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 21, 2023
$33K
Payment Denial
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Feb 21, 2023
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
Feb 21, 2023
26 days
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Saint John‘s On The Lake based on CMS SNF Cost Reports.
Occupancy Rate
72.7%
↑ 3.3pp vs 2022
Net Income
-$833.1K
↓ ~$1.3K vs 2022
Total Payroll
$3.6M
↑ ~$144.5K vs 2022
Profit Margin
-16.7%
↑ 2.5pp vs 2022
Loading trend charts...
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