The Neighbors – Central Neighborhood
Nursing Home, Hospice Care, Memory Care & Skilled Nursing · Menomonie, WI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.

The Neighbors – Central Neighborhood

Nursing Home, Hospice Care, Memory Care & Skilled Nursing · Menomonie, WI
CMS overall rating Info CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
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The Neighbors – Central Neighborhood accepts Medicaid, Medicare, and private pay.

Overview of The Neighbors – Central Neighborhood

The Neighbors – Central Neighborhood is a 45-bed nursing home run by Dunn County that provides skilled nursing, memory care, and rehabilitation services. The facility coordinates physical, occupational, and speech therapies alongside on-site dental checkups, podiatry, audiology, and optometry. Daily operations focus primarily on short-term recovery, with an average resident stay of 81 days. Situated in a downtown neighborhood with a Walk Score of 81, the community accepts Medicare, Medicaid, private pay, and Wisconsin Family Care, while recording a 37.4% occupancy rate.

Government records show strong staffing levels, with nursing care averaging 6 hours and 17 minutes per resident each day, which runs about 48% above the Wisconsin baseline. Daily staff-to-resident ratios sit at 3.36:1, and short-stay metrics reveal that roughly 56% of rehab residents successfully return home.

State monitoring reports from the past two years show six moderate citations focused on infection control and quality of life, all of which were fixed by management, with zero serious or critical violations on file. While long-term tracking shows zero federal fines over the past three years, clinical files show mixed outcomes; rates of pressure ulcers and resident weight loss track higher than the state average, though serious fall injuries among long-stay residents remain low.

Older adults looking for short-term recovery options can review these public tracking reports to weigh the facility’s overall performance. Since the state data highlights high daily nursing hours and strong recovery outcomes alongside some noted struggles with long-term skin and weight management, the records fit a building geared toward post-acute rehab. Arranging an in-person tour is a helpful next step to view the therapy equipment, inspect the building layout, and discuss admission timelines with the staff.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Overall rating Info The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Health Inspection Info Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Staffing Info Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Quality Measures Info Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.

Staffing hours breakdown

Info Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.

Hours per resident per day — compared to state averages

Total nursing care / resident Info Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
6h 17m per day
Rank #6 / 178Nurse hours — State benchmarkedThis home is ranked 6th out of 178 homes in Wisconsin for Nurse Hours. Shows adjusted nurse hours per resident per day benchmarked to the Wisconsin average, with a ranking across 178 Wisconsin facilities. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs avg

1 of 6 metrics below state avg

Standout metric Nurse Aide is +24% above state avg
Staff typeHours / Day / Residentvs state avg
Registered Nurse (RN) Info RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes. 1h 6m per day ▲ 14% State avg: 58m per day · National avg: 41m per day
LPN / LVN Info Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care. 41m per day ▲ 8% State avg: 38m per day · National avg: 52m per day
Nurse Aide Info Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life. 3h 13m per day ▲ 24% State avg: 2h 35m per day · National avg: 2h 20m per day
Weekend Total Nursing Info Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours. 4h 34m per day ▲ 23% State avg: 3h 43m per day · National avg: 3h 26m per day
Physical Therapist Info Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation. 3m per day ▼ 21% State avg: 4m per day · National avg: 4m per day
Weekend RN Info Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent. 47m per day ▲ 19% State avg: 40m per day · National avg: 28m per day

Capacity and availability

Avg. Length of Stay Info Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
81 days
Bed community size
45-bed community Rank #314 / 495Bed count — State benchmarkedThis home is ranked 314th out of 495 homes in Wisconsin for Bed Count. Shows this facility's certified or reported bed count compared to other Wisconsin facilities. Larger communities may offer more amenities, programs, and on-site services for residents and families.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
A moderately sized community that may balance personal attention with shared amenities and social activities.
Walk Score
Walk Score: 81 / 100 Rank #48 / 580Walk Score — State benchmarkedThis home is ranked 48th out of 580 homes in Wisconsin for Walk Score. Shows how walkable this facility's neighborhood is compared to the average Walk Score across Wisconsin facilities. Higher scores benefit residents, families, and staff.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

About this community

Occupancy

Occupancy rate
62%
Rank #303 / 407Occupancy rate — State benchmarkedThis home is ranked 303rd out of 407 homes in Wisconsin for Occupancy. Shows this facility's occupancy rate versus the Wisconsin average, with its Statewide rank out of 407. Higher occupancy signals strong local demand and financial stability.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Lower than the Wisconsin average: 70%
Occupied beds
28 / 45
Average occupied beds in Wisconsin homes 54 beds

License Details

Facility TypeSkilled Care
CountyDunn
CMS Certification Number525433
Certification TypeTitle 18 SNF Title 19 NF

Ownership & Operating Entity

The Neighbors – Central Neighborhood is legally operated by Carmen Meyer.

Owner NameDunn County
Profit StatusGovernment

Payment & Insurance

2 services
Accept Medicaid
Accept Medicare

Therapy & Rehabilitation

2 services
Rehabilitation Services
Respite Care

Staffing & Medical

2 services
Doctor on Staff
24-Hour Staffing

Contact Information

Fax(715) 232-4010

Additional Policies & Features

Pets not allowed

Amenities & Lifestyle

Physical Therapy
Occupational Therapy
Speech Therapy
On-Site Audiology
Dental Services
Optometrist Services
Podiatry Services
Memory Care Homes
Volunteer Program
Touring HoursMonday-Friday: 8am-5pm, Saturday: Closed, Sunday: Closed

Contact The Neighbors – Central Neighborhood

Health Inspection History

Inspections since 2024
Total health inspections 2

State average N/A


Last Health inspection on Jun 2025

Total health citations
6 Rank #16 / 180Health citations — State benchmarkedThis home is ranked 16th out of 180 homes in Wisconsin for Health Citations. Shows this facility's total health deficiency citations benchmarked to the Wisconsin State average, with a ranking across all 180 WI facilities. Lower citation counts earn a better rank.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A

Citations per inspection
3 Rank #45 / 180Citations per inspection — State benchmarkedThis home is ranked 45th out of 180 homes in Wisconsin for Citations Per Inspection. Shows average deficiency citations per CMS inspection for this facility versus the Wisconsin mean across 180 facilities with citation data. Lower is better.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.

State average N/A


Health citations are formal notices following inspections when they fail to comply with safety and care standards.

All 6 citations resulted from standard inspections.

Breakdown of citation severity (last 2 years)
Critical health citations
0
In line with State average

State average: N/A


Serious health citations
0
In line with State average

State average: N/A

0 critical citations State average: N/A

0 serious citations State average: N/A

6 moderate citations State average: N/A

0 minor citations State average: N/A
Citations history (last 2 years)
Infection Control moderate citation Jun 19, 2025
Corrected

Infection Control moderate citation Jun 19, 2025
Corrected

Infection Control moderate citation Jun 19, 2025
Corrected

Infection Control moderate citation Jun 19, 2025
Corrected

Staffing Data

Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.

Total staff 84
Employees 40
Contractors 44
Staff to resident ratio 3.36 : 1
0% compared with State average

State average ratio: 0 : 0

Avg staff/day 24
Average shift 6.9 hours
0% compared with State average

State average: 0 hours

Total staff hours (quarter) 15,127

Nursing staff breakdown

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse

Manages medical care and health needs.

RN Staff Info 12 total: 10 full-time employees and 2 contractors. 12
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9 hours
Licensed Practical Nurse

Assists with medical care and medications.

LPN Staff Info 6 total: 2 full-time employees and 4 contractors. 6
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 9 hours
Certified Nursing Assistant

Helps with daily care and mobility.

CNA Staff Info 39 total: 19 full-time employees and 20 contractors. 39
Average shift length Info Average shift length. Calculated as total hours divided by days worked and average staff per day. 8.7 hours

Contractor staffing

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.

Total hours from contractors

39.9%

6,035 contractor hours this quarter

Certified Nursing Assistant: 20 Speech Language Pathologist: 6 Qualified Social Worker: 4 Licensed Practical Nurse: 4 Respiratory Therapy Technician: 3 Registered Nurse: 2 Physical Therapy Aide: 2 Physical Therapy Assistant: 1 Medical Director: 1 Occupational Therapy Assistant: 1

Staff by category

Q4 2025 · Oct 1 – Dec 31 More info This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Certified Nursing Assistant1920398,27792100%8.7
Registered Nurse102121,90692100%9
Licensed Practical Nurse2461,76792100%9
Clinical Nurse Specialist3037766470%4.5
Mental Health Service Worker1014565762%8
Speech Language Pathologist0663036672%3.6
Other Dietary Services Staff1012754650%6
Physical Therapy Aide0222596166%3.2
Qualified Social Worker0441815762%2.9
Administrator1011636166%2.7
Dietitian1011606065%2.7
Nurse Practitioner1011505661%2.7
Physical Therapy Assistant0111475155%2.9
Occupational Therapy Aide1011475560%2.7
Respiratory Therapy Technician0331364448%3.1
Occupational Therapy Assistant0111844%4.5
Medical Director0116910%0.7
39 Certified Nursing Assistant
% of Days 100%
12 Registered Nurse
% of Days 100%
6 Licensed Practical Nurse
% of Days 100%
3 Clinical Nurse Specialist
% of Days 70%
1 Mental Health Service Worker
% of Days 62%
6 Speech Language Pathologist
% of Days 72%
1 Other Dietary Services Staff
% of Days 50%
2 Physical Therapy Aide
% of Days 66%
4 Qualified Social Worker
% of Days 62%
1 Administrator
% of Days 66%
1 Dietitian
% of Days 65%
1 Nurse Practitioner
% of Days 61%
1 Physical Therapy Assistant
% of Days 55%
1 Occupational Therapy Aide
% of Days 60%
3 Respiratory Therapy Technician
% of Days 48%
1 Occupational Therapy Assistant
% of Days 4%
1 Medical Director
% of Days 10%

Penalties and fines

Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.

Source: CMS Penalties Database

No penalties in the past 3 years

No civil money penalties or payment denials were reported in the last 3 years.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score Info A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline. 10.8
In line with State average

State average: 10.5

Functional decline score Info A composite score based on activities of daily living decline, walking ability decline, and incontinence. 19.0
14% better than State average

State average: 22.1

Long-stay resident measures
Significantly below average State avg: 3.0 Info CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased Info Percent of long-stay residents whose need for help with daily activities has increased 19.6%
11% worse than State average

State average: 17.6%

Low Risk Residents with Bowel/Bladder Incontinence Info Percent of low risk long-stay residents who lose control of their bowels or bladder 18.3%
30% better than State average

State average: 26.0%

Falls with Major Injury Info Percent of long-stay residents experiencing one or more falls with major injury 1.6%
50% better than State average

State average: 3.2%

High Risk Residents with Pressure Ulcers Info Percent of long-stay high risk residents with pressure ulcers 12.2%
124% worse than State average

State average: 5.4%

Urinary Tract Infection Info Percent of long-stay residents with a urinary tract infection 3.3%
In line with State average

State average: 3.2%

Lost Too Much Weight Info Percent of long-stay residents who lose too much weight 9.6%
97% worse than State average

State average: 4.9%

Depressive Symptoms Info Percent of long-stay residents who have depressive symptoms 1.7%
67% better than State average

State average: 5.0%

Antipsychotic Use Info Percent of long-stay residents who received an antipsychotic medication 22.2%
38% worse than State average

State average: 16.1%

Pneumococcal Vaccine Info Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine 98.4%
In line with State average

State average: 95.9%

Short-stay resident measures
Significantly above average State avg: 2.9 Info CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine Info Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine 96.3%
10% better than State average

State average: 87.3%

Antipsychotic medication increase Info Percent of short-stay residents who newly received an antipsychotic medication 1.1%
13% better than State average

State average: 1.2%

Influenza Vaccine Info Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine 68.4%
17% worse than State average

State average: 82.2%

Re-hospitalized after SNF stay Info Percentage of short-stay residents who were re-hospitalized after their nursing home admission. 12.3%
46% better than State average

State average: 22.7%

Emergency department visits Info Percentage of short-stay residents who had an outpatient emergency department visit. 9.5%
37% better than State average

State average: 15.0%

Falls with major injury Info Percentage of SNF residents who experience falls with major injury during their stay. 1.9%
149% worse than State average

State average: 0.8%

Ability to care for self at discharge Info Percentage of residents at or above expected ability to care for themselves at discharge. 51.2%
5% worse than State average

State average: 53.7%

Successful return to home or community Info Rate of successful return to home or community from a skilled nursing facility. 55.9%
11% better than State average

State average: 50.6%

Breakdown by payment type

Medicare

52% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

36% of new residents, often for short stays.

Typical stay 29 days

Medicaid

12% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Total residents 25
Medicare
6
24% of residents
Medicaid
11
44% of residents
Private pay or other
8
32% of residents
Programs & Services
Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Government
Operated by federal authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$2.8M
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.3M
Government Operated by federal authorities.
Net patient revenue Info Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
$2.8M Rank #183 / 183Revenue — State benchmarkedThis home is ranked 183rd out of 183 homes in Wisconsin for Revenue. Shows this facility's annual revenue compared to the Wisconsin average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Net patient income Info Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
-$1.3M
Other income Info Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
$288.6K
Payroll costs Info Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs. Rank #182 / 183Payroll — State benchmarkedThis home is ranked 182nd out of 183 homes in Wisconsin for Payroll. Shows total annual staff payroll benchmarked to the Wisconsin average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$1.7M 61.6% of net patient revenue Info Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay. Rank #62 / 183Payroll % — State benchmarkedThis home is ranked 62nd out of 183 homes in Wisconsin for Payroll %. Shows payroll as a percentage of revenue versus the Wisconsin average. Well-run Wisconsin facilities typically land around 62–74% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Facilities with the same value for a metric share the same rank. Rankings are based only on facilities in Wisconsin that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs Info Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
$2.4M
Total costs Info The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
$4.2M

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Most new residents arrive under Medicare (52% of admissions), and a typical Medicare stay runs around 1 - 2 months.

Admissions
73 total

Coverage residents most often arrive under.

Medicare 52%
Private pay 36%
Medicaid 12%
Discharges
76 total

Coverage residents most often leave under.

Medicare 53%
Private pay 36%
Medicaid 12%

Places of interest near The Neighbors – Central Neighborhood

Address 0.0 miles from city center Info Estimated distance in miles from Menomonie's city center to The Neighbors – Central Neighborhood's address, calculated via Google Maps.

Calculate Travel Distance to The Neighbors – Central Neighborhood

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Frequently Asked Questions about The Neighbors – Central Neighborhood

Who is the owner of The Neighbors – Central Neighborhood?

The Neighbors – Central Neighborhood is legally operated by Carmen Meyer.

Is The Neighbors – Central Neighborhood in a walkable area?

The Neighbors – Central Neighborhood has a walk score of 81. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.

What is the occupancy rate at The Neighbors – Central Neighborhood?

The Neighbors – Central Neighborhood's occupancy is 62%.

Are pets allowed at The Neighbors – Central Neighborhood?

No, The Neighbors – Central Neighborhood has a no-pet policy.

Is The Neighbors – Central Neighborhood a government-operated facility?

The Neighbors – Central Neighborhood is a government-operated nursing facility in WI.

Who is the administrator of The Neighbors – Central Neighborhood?

Carmen Meyer is the administrator of The Neighbors – Central Neighborhood.

How many beds does The Neighbors – Central Neighborhood have?

The Neighbors – Central Neighborhood has 45 beds.

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