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Assisted Living Home

The Phoenix at Lake Joy

Assisted Living Home

The Phoenix at Lake Joy

100 Lake Crossing Dr, Warner Robins, GA 31088 View map
Overview of The Phoenix at Lake Joy

With a legacy spanning over 30 years, The Phoenix at Lake Joy has become a leading provider in the area, serving not just the community of Warner Robins, but also the surrounding regions. The Phoenix at Lake Joy offers a warm and inviting atmosphere, providing a range of senior living options, including assisted living, memory care, and respite care.

The community boasts elegant details, high ceilings, and premium furnishings, creating a sophisticated ambiance that exudes comfort and class. Residents can enjoy the warmth of cozy fireside seating and indulge in gourmet meals prepared with care. The facility offers a variety of amenities, including a movie theater, a well-stocked library, and complimentary Wi-Fi. Additionally, the emergency call systems installed in resident rooms are meticulously designed to ensure both comfort and safety for seniors, providing peace of mind to both residents and their families.

(478) 551-3642

Capacity and availability

Medium-capacity home

Offers a balance of services and community atmosphere.

Total beds 102
Bed community size
102-bed community
A larger shared setting that may offer more common spaces and organized community services.
Years in operation
7 years in operation
An established community with some operational experience and growing routines.
Walk Score
Walk Score: 24 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

License details

Facility type
Assisted Living Community
Status Licensed
Issuance January 23, 2019
County: HOUSTON

Ownership & operating entity

The Phoenix at Lake Joy is administrated by KERRI KITCHENS.

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Ms. Kerri Kitchens, Executive Director

What does this home offer?

Housing options icon
Housing options icon

Housing Options: Studio / Companion / Suite / 1 Bed / 2 Bed

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at The Phoenix at Lake Joy

Assisted Living Memory Care Respite Care
Contact The Phoenix at Lake Joy

Inspection History

In Georgia, the Department of Community Health, Healthcare Facility Regulation Division conducts unannounced inspections to ensure facilities adhere to state health and safety requirements.

25 visits/inspections

Georgia average: 15 visits/inspections

Latest inspection

Date:June 23, 2025
Type:Complaint Investigation

29 deficiencies

Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.

Inspection Report Summary for The Phoenix at Lake Joy

The most recent inspection on June 23, 2025, found no deficiencies. Earlier inspections showed a pattern of deficiencies mainly related to staffing levels, resident care, and staff training, particularly in the memory care unit and medication administration. Several complaint investigations substantiated issues such as inadequate supervision, failure to follow physicians’ orders, and insufficient staff certifications, while many other complaints were unsubstantiated. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s record suggests some improvement in recent years, with the latest inspections showing no cited violations after prior concerns.

Compare Assisted Living around Warner Robins The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.

The Phoenix at Lake Joy
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

RC

Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.

Warner Robins
102
A+
24
Studio / Companion / Suite / 1 Bed / 2 Bed
7
KERRI KITCHENS
25
29
The Canopy at Warner Robins
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Warner Robins
72
-
31
Studio / Companion / Suite / 1 Bed / 2 Bed
6
CHRISTA BOURNE
18
6
Antebellum Grove Senior Living
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

IL

Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.

MC

Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.

NH

Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).

Warner Robins
69
A+
26
Studio / Companion / Suite / 1 Bed / 2 Bed
13
Mrs CHRISTA BOURNE
7
4
Colonial Gardens-Warner Robins
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Warner Robins
23
-
35
Studio / Companion / Suite / 1 Bed / 2 Bed
7
Ms. PATTY WIGGINS
11
15
Southern Heritage
AL

Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.

Centerville
15
-
13
Studio / Companion / Suite / 1 Bed / 2 Bed
7
Ms JENNIFER BRAMBLETT
5
3

Living Spaces & Floor Plans

The Phoenix At Lake Joy3
The Phoenix At Lake Joy2
The Phoenix At Lake Joy1
The Phoenix At Lake Joy 2

Places of interest near The Phoenix at Lake Joy

Address 6.9 miles from city center — 2.48 miles to nearest hospital (The Little Clinic)

Address 100 Lake Crossing Dr, Warner Robins, GA 31088

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Guides for Better Senior Living

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Financial Aid for Georgia Seniors

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Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled, Georgia resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Respite Care Program

Georgia NFCSP Respite

Caregiver of someone 60+ (or with dementia), Georgia resident.

No strict limit; prioritizes low-income.

Not applicable.

Focus on metro and rural balance.

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+, Georgia resident, functionally impaired, at risk of nursing home placement.

No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Not specified; need-based.

Non-Medicaid; AAA-managed.

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled, Georgia resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

$9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+, Georgia resident, nursing home-level care need, safe with PACE support.

~$2,829/month (300% FBR).

$2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Senior Community Service Employment Program (SCSEP)

Georgia SCSEP (Federally Funded, State-Administered)

Age 55+, unemployed, low-income, Georgia resident.

~$1,983/month (125% FPL).

Not specified; income-focused.

~1,200 slots; prioritizes veterans, rural residents.

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled, Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

~$914/month (SSI level); QIT allowed.

$2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled, Georgia resident, in approved facility, low-income/SSI recipient.

~$1,004/month (including SSI).

$2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

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Operated by Phoenix SL
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