The Phoenix at James Creek

Overview of The Phoenix at James Creek

Towne Club Windermere offers a seamless blend of luxury and care. Their comprehensive range of services encompasses independent living, assisted living, and memory care, ensuring a tailored experience for every resident. Renowned for their unparalleled standards, Towne Club Windermere operates as more than just an assisted living provider—it’s a haven where residents experience the warmth of a country club atmosphere while receiving the support they need.

The community boasts a 24-hour concierge service, an array of fitness and wellness programs, and chef-prepared restaurant-style dining that tantalizes the taste buds. Safety is paramount, with a personal emergency response pendant system ensuring immediate assistance if required. Accommodations are designed for both comfort and elegance, offering one or two-bedroom apartments that exude sophistication. The community extends its charm outdoors, featuring a covered patio, a fenced dog park for beloved pets, and a resort-style saltwater pool. From the cozy library and media center to the vibrant party area and vegetable garden, every corner of Towne Club Windermere is thoughtfully designed to enrich the lives of its residents.

(470) 839-3549

103-bed community

A larger shared setting that may offer more common spaces and organized community services.

7 years in operation

An established community with some operational experience and growing routines.

Walk Score: 2 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Facility TypeAssisted Living Community

StatusLicensed

IssuanceMarch 26, 2019

CountyForsyth

The Phoenix at James Creek is administrated by Matthew Summerville.

What does this home offer?

Pets Allowed

Housing Options: 1 Bed / 2 Bed

Building Type: 3-story

Transportation Services

Fitness and Recreation

Types of Care at The Phoenix at James Creek

Assisted Living Memory Care Respite Care

Type of Rooms Available

1 Bed

2 Bed

Since 2019 · 7 years of data 10 deficiencies 15 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Georgia state average

Overall vs. GA average

Latest Inspection October 1, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Metric	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	10	21	This facility has 52% fewer total deficiencies than a typical Georgia assisted living residence (10 vs. GA avg 21).↓ 52% better
Deficiencies per year Average deficiencies per year since 2019.	1.4	3	This facility has 53% fewer deficiencies per year than a typical Georgia assisted living residence (1.4 vs. GA avg 3).↓ 53% better
Deficiencies per inspection Average deficiencies per inspection.	0.7	2.1	This facility has 67% fewer deficiencies per inspection than a typical Georgia assisted living residence (0.7 vs. GA avg 2.1).↓ 67% better

Inspections State inspections evaluate whether the facility meets health and safety standards.

Metric	This Facility	GA Average	vs. GA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	15	10	This facility has 50% more total inspections than a typical Georgia assisted living residence (15 vs. GA avg 10).↑ 50% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on October 1, 2025, found no deficiencies related to complaint investigations. Earlier inspections mostly showed no violations, with one substantiated deficiency in July 2023 involving the facility’s failure to secure a resident’s personal property, including missing money from a wallet. Prior reports from 2021 cited issues with staff training on infection control, background checks, medication aide certification, medication administration records, resident care, and communication with residents’ representatives. Complaint investigations were generally unsubstantiated except for the July 2023 case and earlier substantiated deficiencies in 2021. The inspection history shows improvement over time, with recent investigations not identifying new deficiencies.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Living Spaces & Floor Plans for The Phoenix at James Creek

The Phoenix At James Creek 1 Bed

The Phoenix At James Creek 2 Bed

The Phoenix At James Creek 1 Bed B

Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

6.9 miles from city center Estimated distance in miles from Cumming's city center to The Phoenix at James Creek's address, calculated via Google Maps. — 4.2 miles to nearest hospital (Northside Hospital Forsyth)