Legacy Heights

Memory Care, Assisted Living & Respite Care · Charlotte, NC

Legacy Heights

Q: What neighborhood is Legacy Heights in?

Legacy Heights is in the Ballantyne neighborhood of Charlotte.

Q: Is Legacy Heights in a walkable area?

Legacy Heights has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

Q: What is the license number of Legacy Heights?

According to NC state health department records, Legacy Heights's license number is HAL-060-152.

Q: What is the occupancy rate at Legacy Heights?

Legacy Heights's occupancy is 27%.

Q: What is the phone number of Legacy Heights?

(704) 544-7220 will put you in contact with the team at Legacy Heights.

Q: What county is Legacy Heights located in?

Legacy Heights is in Mecklenburg County.

Memory Care, Assisted Living & Respite Care · Charlotte, NC

11230 Ballantyne Trace Ct, Charlotte, NC 28277 View map

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Overview of Legacy Heights

Tucked away in the serene neighborhood of Charlotte, NC, Legacy Heights is a peaceful senior living community that offers assisted living, memory care, respite care, and short-term stays. The community offers beautifully appointed apartments with access to numerous services, including weekly housekeeping and linen service, restaurant-style dining, 24/7 front desk concierge and nursing team. Featuring Five Star’s award-winning Bridge to Rediscovery Alzheimer’s and dementia care program, the community provides residents’ dealing with memory loss the right support and care.

Committed to giving its residents a vibrant lifestyle with access to comprehensive care, the community provides tailored medical resources and a team trained to help residents in all aspects of their well-being. With a wealth of amenities, such as a spacious activity center, numerous social and recreational events, and a full-service barber and beauty salon, residents never ran out of things to enjoy and do.

(704) 544-7220

122-bed community

A larger shared setting that may offer more common spaces and organized community services.

26 years in operation

A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.

Walk Score: 59 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

About this community

Occupancy

Occupancy rate

27%

Lower than the North Carolina average: 76.4%

Occupied beds

33 / 122

Average residents per home in North Carolina 85 per day

StatusActive

CountyMecklenburg

License NumberHAL-060-152

Staffing

Key information about the people who lead and staff this community.

ContactChristopher Pauline, Executive Director

What does this home offer?

Pets Allowed

Housing Options: Studio / Suite

Building Type: 2-story

Dining Services

Beauty Services

Transportation Services

Housekeeping Services

Recreational Activities

Exercise Programs

Types of Care at Legacy Heights

Assisted Living Memory Care Respite Care

Get floorplan photos & videos Schedule a home tour Get detailed pricing Check availability Get brochure

Ratings

Division Of Health Service Rating

3/4

North Carolina average: 3 stars

Scores

DHSR Score

103.50 / 200

Quality score (0-200). Higher scores indicate better performance in inspections and compliance.

North Carolina average: 98

Since 2016 · 10 years of data 83 deficiencies 34 inspections 0 penalties 30 inspections with deficiencies

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the North Carolina state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2016 vs. North Carolina state average

Overall vs. NC average

Latest Inspection August 6, 2025 Follow Up

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Metric	This Facility	NC Average	vs. NC Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	83	46	This facility has 80% more total deficiencies than a typical North Carolina assisted living residence (83 vs. NC avg 46).↑ 80% worse
Deficiencies per year Average deficiencies per year since 2016.	8.3	4.6	This facility has 80% more deficiencies per year than a typical North Carolina assisted living residence (8.3 vs. NC avg 4.6).↑ 80% worse
Deficiencies per inspection Average deficiencies per inspection.	2.4	2.2	This facility has 9% more deficiencies per inspection than a typical North Carolina assisted living residence (2.4 vs. NC avg 2.2).↑ 9% worse

Inspections State inspections evaluate whether the facility meets health and safety standards.

Metric	This Facility	NC Average	vs. NC Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	34	21	This facility has 62% more total inspections than a typical North Carolina assisted living residence (34 vs. NC avg 21).↑ 62% worse
Inspections with deficiencies Inspections that resulted in at least one regulatory deficiency.	30	19	This facility has 58% more inspections with deficiencies than a typical North Carolina assisted living residence (30 vs. NC avg 19).↑ 58% worse
Inspection deficiency rate Percentage of inspections that resulted in at least one deficiency.	88%	90%	This facility has 2 percentage points lower inspection deficiency rate than a typical North Carolina assisted living residence (88% vs. NC avg 90%).↓ 2% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on August 6, 2025 identified multiple deficiencies related to electrical safety, fire safety systems, smoke-tight corridor doors, and ventilation equipment. Earlier inspections showed a consistent pattern of issues with fire safety features, electrical outlets lacking ground fault interrupters, and non-functioning exhaust fans, along with some concerns about food storage and medication administration in prior years. Complaint investigations included substantiated findings related to COVID-19 infection control failures and a substantiated incident involving improper reporting of an aggressive act toward a resident. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s inspection history shows ongoing challenges with physical plant and safety systems, with some recurring deficiencies over multiple years.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Living Spaces & Floor Plans for Legacy Heights

Legacy Heights Al Mc Studio Grande

Legacy Heights Al Mc Studio Deluxe

Legacy Heights Al Mc Studio Plus

Legacy Heights Al Mc Studio

Legacyheights Companionsuite Rebuild

Legacyheights Privatesuite

Financial Assistance for
Memory Care in North Carolina

Legacy Heights is located in Charlotte, North Carolina.
Here are the financial assistance programs available to residents in North Carolina.

Get Financial aid guidance

Community Alternatives Program for Disabled Adults

NC Medicaid CAP/DA

Age 65+ or disabled

General North Carolina resident, Medicaid- eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High demand; waitlists common in urban areas.

Benefits

Personal care (5-7 hours/day) Respite (240 hours/year) Adult day care ($60/day) Home modifications ($1,500 avg.)

North Carolina Senior Care Options

NC SCO (via NFCSP)

Age Caregiver of someone 60+ (or with dementia)

General North Carolina resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Limited slots; rural/urban balance.

Benefits

In-home respite (4-6 hours/day) Adult day care (~$60/day) Short-term facility care (up to 5 days)

Program of All-Inclusive Care for the Elderly (PACE)

North Carolina PACE (e.g., PACE of the Triad)

Age 55+

General NC resident (specific counties), NFLOC, safe with PACE support.

Income Limits (2025) ~$2,829/month (Medicaid-eligible); private pay option available.

Asset Limits $2,000 (individual), $3,000 (couple) for Medicaid enrollees.

Available in 10+ counties (e.g., Guilford, Wake); multiple providers (e.g., PACE of the Southern Piedmont).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Respite Therapies

In-Home Aide Services

North Carolina In-Home Aide Services

Age 60+

General NC resident, unable to perform 1+ ADL, at risk of nursing home placement.

Income Limits (2025) No strict cap; prioritizes low-income ~$24,980/year

Asset Limits Not assessed; need-based.

Family can be aides; varies by county funding.

Benefits

Personal care (5-20 hours/week) Meal prep Respite (~5 days/year) Errands

Medicare Savings Program (MSP)

North Carolina Medicare Savings Program

Age 65+ or disabled

General NC resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; no waitlist; includes Extra Help for Part D.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

VA Aid and Attendance (A&A) and Housebound Benefits

North Carolina VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse

General NC resident, wartime service, need for ADL help (A&A) or homebound.

Income Limits (2025) Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

Asset Limits ~$155,356 net worth limit

High veteran demand in rural/urban areas.

Benefits

Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs (e.g., in-home, assisted living)

Urgent Repair Program (URP)

North Carolina Urgent Repair Program

Age 60+ prioritized

General NC resident, homeowner, low-income.

Income Limits (2025) ~$30,258/year 50% AMI, varies by county

Asset Limits Not strictly assessed; home value considered.

Forgivable at $2,000/year; statewide via local partners.

Benefits

Repairs (~$8,000-$12,000 avg.) for safety (e.g., roofs, heating, accessibility)

State/County Special Assistance (SA)

North Carolina Special Assistance

Age 65+ (or disabled)

General NC resident, in licensed adult care home, low-income.

Income Limits (2025) ~$1,255/month (individual, 100% FPL); varies by facility rate.

Asset Limits $2,000 individual

Covers assisted living; counties supplement state funds.

Benefits

Cash (~$1,200-$1,500/month) for room/board; Medicaid covers care services

18.5 miles from city center Estimated distance in miles from Charlotte's city center to Legacy Heights's address, calculated via Google Maps. — 3.75 miles to nearest hospital (Atrium Health Pineville)

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The information below is reported by the North Carolina Department of Health and Human Services, Division of Health Service Regulation.

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Legacy Heights	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Charlotte (Ballantyne)	122	Yes	59	27.0%	-	103.50/200	34	88.2%	Studio / Suite
Brookdale South Charlotte	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Charlotte (Wessex Square)	82	Yes	16	74.4%	A+	101.50/200	20	80%	Studio / Suite
Brookdale Carriage Club Providence	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).	Charlotte (Olde Providence North)	77	Yes	12	71.5%	A+	98.75/200	15	80%	Studio / Suite
Summit Place of Mooresville	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Mooresville (Brawley School Road)	60	No	33	88.3%	-	91.50/200	25	92%	Studio / Suite
Brookdale South Park	MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Charlotte (Closeburn - Glenkirk)	56	Yes	50	82.1%	A+	93.50/200	26	88.5%	Apartment / Shared Apartment