The Phoenix at Braselton

Q: What is the best email address for The Phoenix at Braselton?

The team at The Phoenix at Braselton can be reached at brandi.powell@phoenixsrliving.com.

Overview of The Phoenix at Braselton

Located in the vibrant neighborhood of Hoschton, GA, the Phoenix at Braselton is a dedicated senior living community that offers independent living, assisted living, memory care, and respite care services. Luxurious accommodations with a variety of floor plans are tailored to the needs of its residents. This community is also accessible to nearby places like local shops, restaurants, and outing events. With its commitment to fostering an inclusive and engaging environment, residents can enjoy a fully packed schedule of social activities. In terms of memory care, those with cognitive conditions like Alzheimer’s disease and dementia are taken care of through the Signature Memory Care Neighborhood which provides a safe and comforting atmosphere. As for respite care, residents can enjoy a short-term stay of up to 60 days.

Explore its above-and-beyond amenities and services which include the following: medication management, individualized care plans, personal laundry and linen service, daily housekeeping, daily wellness checks, and many more. At the Phoenix at Braselton, seniors can surely achieve a memorable retirement.

(678) 506-2596

144-bed community

A larger shared setting that may offer more common spaces and organized community services.

4 years in operation

An established community with some operational experience and growing routines.

Walk Score: 50 / 100

Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.

BBB Rating: C- (Not Accredited)

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About this community

Facility TypeAssisted Living Community

IssuanceJanuary 18, 2022

CountyHall

The Phoenix at Braselton is administrated by Brittany Cone.

Staffing

Key information about the people who lead and staff this community.

ContactBusiness Manager, Customer Contact

Email [email protected]

Since 2022 · 4 years of data 1 deficiency 5 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2022 vs. Georgia state average

Overall vs. GA average

Latest Inspection May 28, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	1	21	This facility has 95% fewer total deficiencies than a typical Georgia assisted living residence (1 vs. GA avg 21).↓ 95% better
Deficiencies per year Average deficiencies per year since 2022.	0.3	5.3	This facility has 94% fewer deficiencies per year than a typical Georgia assisted living residence (0.3 vs. GA avg 5.3).↓ 94% better
Deficiencies per inspection Average deficiencies per inspection.	0.2	2.1	This facility has 90% fewer deficiencies per inspection than a typical Georgia assisted living residence (0.2 vs. GA avg 2.1).↓ 90% better

Inspections State inspections evaluate whether the facility meets health and safety standards.	This Facility	GA Average	vs. GA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	5	10	This facility has 50% fewer total inspections than a typical Georgia assisted living residence (5 vs. GA avg 10).↓ 50% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on May 28, 2025, found no rule violations during complaint investigations.
A February 6, 2024 complaint investigation substantiated serving expired and moldy food, citing one deficiency for unsafe, spoiled food items.
Complaint investigations in 2022, 2023, and March 26, 2025 found no violations, showing mixed compliance over time.

Show Inspection Reports

What does this home offer?

Housing Options: Studio / 1 Bed / 2 Bed

Transportation Services

Fitness and Recreation

Type of Rooms Available

1 / 4

1 Bed

Living Spaces & Floor Plans for The Phoenix at Braselton

The Phoenix At Braselton 2

The Phoenix At Braselton1 2

The Phoenix At Braselton2 2

The Phoenix At Braselton3 2

8.0 miles from city center Estimated distance in miles from Hoschton's city center to The Phoenix at Braselton's address, calculated via Google Maps.

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Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

Compare Assisted Living around Suwanee

The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.


The Phoenix at Braselton	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Hoschton	144 Facility 144 GA AVG 88 Rank #76 / 672	No	50 Facility 50 GA AVG 39 Rank #313 / 873	Studio / 1 Bed / 2 Bed	4 Facility 4 GA AVG 14 Rank #525 / 670	C-	Brittany Cone	5	1 Facility 1 GA AVG 21 Rank #104 / 574	0.2 Facility 0.2 GA AVG 2.1 Rank #123 / 574
Eben Silver Town	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Suwanee	105 Facility 105 GA AVG 88 Rank #177 / 672	Yes	45 Facility 45 GA AVG 39 Rank #373 / 873	Studio / 1 Bed / 2 Bed	2 Facility 2 GA AVG 14 Rank #620 / 670	-	James Juhn	1	0 Facility 0 GA AVG 21 Rank #1 / 574	0.0 Facility 0.0 GA AVG 2.1 Rank #1 / 574
Heartis Suwanee	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Suwanee	102 Facility 102 GA AVG 88 Rank #189 / 672	No	58 Facility 58 GA AVG 39 Rank #225 / 873	Studio / 1 Bed / 2 Bed	9 Facility 9 GA AVG 14 Rank #273 / 670	B-	Anthony Grieco	18	19 Facility 19 GA AVG 21 Rank #383 / 574	1.1 Facility 1.1 GA AVG 2.1 Rank #351 / 574
TerraBella Sugarloaf	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Suwanee	78 Facility 78 GA AVG 88 Rank #349 / 672	No	26 Facility 26 GA AVG 39 Rank #570 / 873	Studio / 1 Bed / 2 Bed	7 Facility 7 GA AVG 14 Rank #388 / 670	-	Kevin Holyfield	6	4 Facility 4 GA AVG 21 Rank #198 / 574	0.7 Facility 0.7 GA AVG 2.1 Rank #257 / 574
Antebellum James Burgess	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Suwanee	74 Facility 74 GA AVG 88 Rank #373 / 672	Yes	15 Facility 15 GA AVG 39 Rank #693 / 873	Studio / 1 Bed / 2 Bed	10 Facility 10 GA AVG 14 Rank #242 / 670	-	Kelsey Larios	10	8 Facility 8 GA AVG 21 Rank #282 / 574	0.8 Facility 0.8 GA AVG 2.1 Rank #278 / 574