The Phoenix at Lake Joy

Overview of The Phoenix at Lake Joy

With a legacy spanning over 30 years, The Phoenix at Lake Joy has become a leading provider in the area, serving not just the community of Warner Robins, but also the surrounding regions. The Phoenix at Lake Joy offers a warm and inviting atmosphere, providing a range of senior living options, including assisted living, memory care, and respite care.

The community boasts elegant details, high ceilings, and premium furnishings, creating a sophisticated ambiance that exudes comfort and class. Residents can enjoy the warmth of cozy fireside seating and indulge in gourmet meals prepared with care. The facility offers a variety of amenities, including a movie theater, a well-stocked library, and complimentary Wi-Fi. Additionally, the emergency call systems installed in resident rooms are meticulously designed to ensure both comfort and safety for seniors, providing peace of mind to both residents and their families.

(478) 551-3642

102-bed community

A larger shared setting that may offer more common spaces and organized community services.

7 years in operation

An established community with some operational experience and growing routines.

Walk Score: 24 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

BBB Rating: A+ (Not Accredited)

An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
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About this community

Facility TypeAssisted Living Community

StatusLicensed

IssuanceJanuary 23, 2019

CountyHouston

The Phoenix at Lake Joy is administrated by Kerri Kitchens.

Staffing

Key information about the people who lead and staff this community.

ContactMs. Kerri Kitchens, Executive Director

What does this home offer?

Housing Options: Studio / Companion / Suite / 1 Bed / 2 Bed

Transportation Services

Fitness and Recreation

Types of Care at The Phoenix at Lake Joy

Assisted Living Memory Care Respite Care

Since 2019 · 7 years of data 29 deficiencies 25 inspections

Inspection Scorecard This scorecard compares key inspection, citation, and complaint metrics at this facility against the Georgia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2019 vs. Georgia state average

Overall vs. GA average

Latest Inspection June 23, 2025 Complaint Investigation

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Metric	This Facility	GA Average	vs. GA Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	29	21	This facility has 38% more total deficiencies than a typical Georgia assisted living residence (29 vs. GA avg 21).↑ 38% worse
Deficiencies per year Average deficiencies per year since 2019.	4.1	3	This facility has 37% more deficiencies per year than a typical Georgia assisted living residence (4.1 vs. GA avg 3).↑ 37% worse
Deficiencies per inspection Average deficiencies per inspection.	1.2	2.1	This facility has 43% fewer deficiencies per inspection than a typical Georgia assisted living residence (1.2 vs. GA avg 2.1).↓ 43% better

Inspections State inspections evaluate whether the facility meets health and safety standards.

Metric	This Facility	GA Average	vs. GA Avg
Total inspections Combined count of all routine and focused inspections. Excludes complaint investigations.	25	10	This facility has 150% more total inspections than a typical Georgia assisted living residence (25 vs. GA avg 10).↑ 150% worse

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

The most recent inspection on June 23, 2025, found no deficiencies. Earlier inspections showed a pattern of deficiencies mainly related to staffing levels, resident care, and staff training, particularly in the memory care unit and medication administration. Several complaint investigations substantiated issues such as inadequate supervision, failure to follow physicians’ orders, and insufficient staff certifications, while many other complaints were unsubstantiated. No fines, immediate jeopardy findings, or license actions were listed in the available reports. The facility’s record suggests some improvement in recent years, with the latest inspections showing no cited violations after prior concerns.

Read the full inspection reports for this facility, including detailed findings and corrective actions.

Show Inspection Reports

Living Spaces & Floor Plans for The Phoenix at Lake Joy

The Phoenix At Lake Joy3

The Phoenix At Lake Joy2

The Phoenix At Lake Joy1

The Phoenix At Lake Joy 2

Community Care Services Program

Georgia Medicaid CCSP

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, nursing home-level care need.

Income Limits (2025) ~$2,829/month 300% FBR, individual

Asset Limits $2,000 (individual), $3,000 (couple).

High rural demand; waitlists possible.

Benefits

Personal care (5-7 hours/day) Adult day care (~$75/day) Respite (240 hours/year) Meals

Respite Care Program

Georgia NFCSP Respite

Age Caregiver of someone 60+ (or with dementia)

General Georgia resident.

Income Limits No strict limit; prioritizes low-income.

Asset Limits Not applicable.

Focus on metro and rural balance.

Benefits

In-home aide (4-6 hours/day) Adult day care (~$75/day) Facility stay (up to 5 days)

Home and Community Services (HCS)

Georgia Home and Community Services (Non-Medicaid)

Age 60+

General Georgia resident, functionally impaired, at risk of nursing home placement.

Income Limits (2025) No strict limit; prioritizes ~$41,000/year; cost-sharing for higher incomes.

Asset Limits Not specified; need-based.

Non-Medicaid; AAA-managed.

Benefits

Personal care (4-6 hours/day) Homemaker Adult day care ($80/day) Respite (~5 days/year)

Medicare Savings Program (MSP)

Georgia Medicare Savings Program

Age 65+ or disabled

General Georgia resident, Medicare Part A/B.

Income Limits (2025) ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI).

Asset Limits $9,430 (individual), $14,130 (couple).

Three tiers; entitlement benefit.

Benefits

Covers Part B premiums ($174.70/month) Deductibles ($240/year) Copays (~20%)

Program of All-Inclusive Care for the Elderly (PACE)

Georgia Medicaid PACE

Age 55+

General Georgia resident, nursing home-level care need, safe with PACE support.

Income Limits (2025) ~$2,829/month 300% FBR

Asset Limits $2,000 (individual), $3,000 (couple).

Limited areas (e.g., Macon, Augusta).

Benefits

Personal care (5-7 hours/day) Medical care Meals Transportation Therapy

SOURCE (Service Options Using Resources in a Community Environment)

Georgia Medicaid SOURCE Program

Age 65+ or disabled

General Georgia resident, Medicaid-eligible, frail but not necessarily nursing home-level.

Income Limits (2025) ~$914/month (SSI level); QIT allowed.

Asset Limits $2,000 (individual), $3,000 (couple).

Enhanced primary care model; statewide via 12 sites.

Benefits

Personal care (4-6 hours/day) Case management Adult day health ($80/day) Respite (limited)

Optional State Supplementation (OSS)

Georgia Optional State Supplementation

Age 65+ or disabled

General Georgia resident, in approved facility, low-income/SSI recipient.

Income Limits (2025) ~$1,004/month including SSI

Asset Limits $2,000 (individual), $3,000 (couple).

~$20-$489/month based on facility type.

Benefits

Cash (~$20-$489/month) for room/board in personal care homes

6.9 miles from city center Estimated distance in miles from Warner Robins's city center to The Phoenix at Lake Joy's address, calculated via Google Maps. — 2.48 miles to nearest hospital (The Little Clinic)

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Compare Assisted Living around Warner Robins

The information below is reported by the Georgia Department of Community Health, Healthcare Facility Regulation Division.

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The Phoenix at Lake Joy	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision.	Warner Robins (Lake Crossing Drive)	102	No	24	Studio / Companion / Suite / 1 Bed / 2 Bed	7	A+	Kerri Kitchens	25	29	1.2
The Canopy at Warner Robins	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Warner Robins	72	Yes	31	Studio / Companion / Suite / 1 Bed / 2 Bed	6	-	Christa Bourne	18	6	0.3
Antebellum Grove Senior Living	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.	Warner Robins	69	Yes	26	Studio / Companion / Suite / 1 Bed / 2 Bed	13	A+	Mrs Christa Bourne	7	4	0.6
Colonial Gardens-Warner Robins	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Warner Robins	23	No	35	Studio / Companion / Suite / 1 Bed / 2 Bed	7	-	Ms. Patty Wiggins	11	15	1.4
Southern Heritage	AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.	Centerville (Echo Glen)	15	No	13	Studio / Companion / Suite / 1 Bed / 2 Bed	8	-	Ms Jennifer Bramblett	5	3	0.6