Total staff
264
Employees
191
Contractors
73
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Union Plaza Care Center
Nursing Home · Queens, NY
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Union Plaza Care Center
Nursing Home · Queens, NY
CMS overall rating
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating is scored from 1 to 5 stars and combines results from health inspections, staffing levels, and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Union Plaza Care Center accepts Medicare, Medicaid, and private pay.
Overview of Union Plaza Care Center
Nestled in Flushing, New York, Union Plaza Care Center provides warm, dedicated care in a modern, well-equipped facility that fosters a sense of community. Offering long-term care and skilled nursing, this care center upholds values of compassion, respect, and inclusivity, ensuring all residents receive personalized care regardless of race or background. Union Plaza boasts an impressive array of nursing care amenities and services to enhance residents’ comfort and well-being. Every aspect of care is tailored to individual needs, from skilled nursing staff and on-site physicians to rehabilitative therapy and pain management programs. The facility offers diverse recreational activities, banking services, and religious accommodations, ensuring residents’ physical, emotional, and spiritual needs are met. Union Plaza’s commitment to cultural diversity is evident in its multilingual staff and culturally appropriate offerings, ensuring all residents feel valued and understood.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 241st out of 388 homes in New York. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 241st out of 388 homes in New York. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 3m per day
Rank #241 / 388Nurse hours — State benchmarkedThis home is ranked 241st out of 388 homes in New York. Shows adjusted nurse hours per resident per day benchmarked to the New York average, with a ranking across 388 New York SNFs. More hours mean more direct care. The national average is about 3.5 hrs; below 3.0 is a red flag.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
vs New York avg
-15%
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 34m per day | ▼ 19% State avg: 42m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 33m per day | ▼ 28% State avg: 46m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 2m per day | ▼ 7% State avg: 2h 11m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 52m per day | ▼ 10% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 43% State avg: 7m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 20m per day | ▼ 29% State avg: 28m per day · National avg: 29m per day |
Capacity and availability
This home usually has limited availability
Occupancy rate
94.1%
Rank #162 / 433Occupancy rate — State benchmarkedThis home is ranked 162nd out of 433 homes in New York. Shows this facility's occupancy rate versus the New York average, with its Statewide rank out of 433. Higher occupancy signals strong local demand and financial stability.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Avg. Length of Stay
162 days
Walk Score: 97 / 100 Rank #82 / 1168Walk Score — State benchmarkedThis home is ranked 82nd out of 1168 homes in New York. Shows how walkable this facility's neighborhood is compared to the average Walk Score across New York SNFs. Higher scores benefit residents, families, and staff.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Rehabilitation Services
Specific ProgramsOn-Site Dialysis
Operating HoursSuggested Visiting Hours are: 10 a.m. to 8 p.m. daily.
Staffing Data
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
Staff to resident ratio
0.97:1
456% better than New York average
Avg staff/day
146
Average shift
7.1 hours
8% worse than New York average
Total staff hours (quarter)
95,727
Nursing staff breakdown
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Registered Nurse
Manages medical care and health needs.
RN Staff
39 total: 35 full-time employees and 4 contractors.
39
39 total: 35 full-time employees and 4 contractors.
39
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursLicensed Practical Nurse
Assists with medical care and medications.
LPN Staff
30 total: 24 full-time employees and 6 contractors.
30
30 total: 24 full-time employees and 6 contractors.
30
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hoursCertified Nursing Assistant
Helps with daily care and mobility.
CNA Staff
137 total: 86 full-time employees and 51 contractors.
137
137 total: 86 full-time employees and 51 contractors.
137
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursContractor staffing
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
21%
20,111 contractor hours this quarter
Certified Nursing Assistant: 51
Licensed Practical Nurse: 6
Occupational Therapy Assistant: 6
Registered Nurse: 4
Physical Therapy Aide: 3
Speech Language Pathologist: 2
Medical Director: 1
Staff by category
Q4 2025 · Oct 1 – Dec 31
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 86 | 51 | 137 | 50,888 | 92 | 100% | 7 |
| Licensed Practical Nurse | 24 | 6 | 30 | 13,444 | 92 | 100% | 7.1 |
| Registered Nurse | 35 | 4 | 39 | 12,602 | 92 | 100% | 7.6 |
| Other Dietary Services Staff | 13 | 0 | 13 | 5,446 | 92 | 100% | 7.5 |
| Speech Language Pathologist | 5 | 2 | 7 | 2,310 | 75 | 82% | 6.9 |
| Dental Services Staff | 6 | 0 | 6 | 2,213 | 92 | 100% | 7.3 |
| Physical Therapy Aide | 5 | 3 | 8 | 2,131 | 68 | 74% | 6.3 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 1,754 | 78 | 85% | 9.3 |
| Physical Therapy Assistant | 3 | 0 | 3 | 1,475 | 78 | 85% | 9.3 |
| Qualified Social Worker | 3 | 0 | 3 | 1,056 | 67 | 73% | 8.3 |
| Occupational Therapy Aide | 4 | 0 | 4 | 1,044 | 67 | 73% | 6.9 |
| Nurse Practitioner | 1 | 0 | 1 | 420 | 57 | 62% | 7.4 |
| Mental Health Service Worker | 1 | 0 | 1 | 360 | 48 | 52% | 7.5 |
| Administrator | 1 | 0 | 1 | 301 | 43 | 47% | 7 |
| Occupational Therapy Assistant | 0 | 6 | 6 | 220 | 34 | 37% | 4.5 |
| Medical Director | 0 | 1 | 1 | 65 | 26 | 28% | 2.5 |
137 Certified Nursing Assistant
% of Days
100%
30 Licensed Practical Nurse
% of Days
100%
39 Registered Nurse
% of Days
100%
13 Other Dietary Services Staff
% of Days
100%
7 Speech Language Pathologist
% of Days
82%
6 Dental Services Staff
% of Days
100%
8 Physical Therapy Aide
% of Days
74%
4 Respiratory Therapy Technician
% of Days
85%
3 Physical Therapy Assistant
% of Days
85%
3 Qualified Social Worker
% of Days
73%
4 Occupational Therapy Aide
% of Days
73%
1 Nurse Practitioner
% of Days
62%
1 Mental Health Service Worker
% of Days
52%
1 Administrator
% of Days
47%
6 Occupational Therapy Assistant
% of Days
37%
1 Medical Director
% of Days
28%
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
5% better than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.7
14% worse than New York averageNew York average: 18.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
19.0%
Percent of long-stay residents whose need for help with daily activities has increased
19.0%
16% worse than New York averageNew York average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.1%
Percent of long-stay residents whose ability to move independently worsened
15.1%
9% better than New York averageNew York average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.1%
31% worse than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
15% worse than New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.4%
Percent of long-stay high risk residents with pressure ulcers
4.4%
39% better than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.3%
Percent of long-stay residents with a urinary tract infection
2.3%
64% worse than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.7%
Percent of long-stay residents who lose too much weight
4.7%
24% better than New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
43.5%
Percent of long-stay residents who have depressive symptoms
43.5%
140% worse than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.5%
Percent of long-stay residents who received an antipsychotic medication
5.5%
57% better than New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
7% better than New York averageNew York average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
In line with New York averageNew York average: 95.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.02
Number of hospitalizations per 1,000 long-stay resident days.
2.02
18% worse than New York averageNew York average: 1.71
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.56
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.56
16% worse than New York averageNew York average: 1.35
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.3%
In line with New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
14% better than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.8%
6% better than New York averageNew York average: 78.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.7%
14% better than New York averageNew York average: 20.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
6.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.6%
32% better than New York averageNew York average: 9.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.1%
Percentage of SNF residents who experience falls with major injury during their stay.
1.1%
47% worse than New York averageNew York average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
48.1%
Percentage of residents at or above expected ability to care for themselves at discharge.
48.1%
10% worse than New York averageNew York average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
41.6%
Rate of successful return to home or community from a skilled nursing facility.
41.6%
18% worse than New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Breakdown by payment type
Medicare
45% of new residents, usually for short-term rehab.
Typical stay
2 - 3 months
Private pay
43% of new residents, often for short stays.
Typical stay
24 days
Medicaid
12% of new residents, often for long-term daily care.
Typical stay
3 years
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
271
Medicare
59
21.8% of residents
Medicaid
207
76.4% of residents
Private pay or other
5
1.8% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Financial Trends
Historical financial and operational data for Union Plaza Care Center based on CMS SNF Cost Reports.
Occupancy Rate
94.1%
↑ 0.9pp vs 2022
Net Income
$1.3M
↑ ~$346.4K vs 2022
Total Payroll
$26.4M
↑ ~$444.4K vs 2022
Profit Margin
2.9%
↑ 0.6pp vs 2022
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$45.7M
Profit
$1.3M
Privately-owned community
Operated by a business corporation.
Home revenue
$45.7M Rank #93 / 383Revenue — State benchmarkedThis home is ranked 93rd out of 383 homes in New York. Shows this facility's annual revenue compared to the New York SNF average. Higher revenue generally means more resources for staffing and capital — read alongside Payroll %.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Profit
$1.3M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #66 / 383Payroll — State benchmarkedThis home is ranked 66th out of 383 homes in New York. Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
$26.4M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #66 / 383Payroll — State benchmarkedThis home is ranked 66th out of 383 homes in New York. Shows total annual staff payroll benchmarked to the New York average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$18.1M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$44.4M
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Debbie Luongo serves as the Administrator at Union Plaza Care Center, providing dedicated leadership to ensure quality care and a supportive environment for residents and staff alike.
Places of interest near Union Plaza Care Center
2.2 miles from city center
Estimated distance in miles from Queens's city center to Union Plaza Care Center's address, calculated via Google Maps.
— 0.98 miles to nearest hospital (Flushing Hospital Medical Center)
Calculate Travel Distance to Union Plaza Care Center
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Financial Assistance for
Nursing Home in New York
Union Plaza Care Center is located in Queens, New York.
Here are the financial assistance programs available to residents in New York.
Compare Nursing Home around Queens
The information below is reported by the New York State Department of Health.
Filter by care type
| Union Plaza Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Queens (Flushing) | 280 | - | - | 3.05 | +17% | -15% | $0 | - | 9 | 3.0 | - | 269 | - | 97 | Esther Friedman | $45.7M | $26.4M | 57.6% | 335799 | ||||
| Rego Park Health Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Corona | 200 | - | - | 2.55 | +41% | -29% | $0 | - | 16 | 4.0 | - | 195 | A+ | 63 | Herbert Tuchman Estate | $36.0M | $17.6M | 49% | 335379 |
Frequently Asked Questions about Union Plaza Care Center
What neighborhood is Union Plaza Care Center in?
Union Plaza Care Center is in the Flushing neighborhood.
Is Union Plaza Care Center in a walkable area?
Union Plaza Care Center has a walk score of 97. Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
Are there photos of Union Plaza Care Center?
Yes — there are 5 photos of Union Plaza Care Center in the photo gallery on this page.
What is the phone number of Union Plaza Care Center?
(718) 478-8880 will put you in contact with the team at Union Plaza Care Center.
Is Union Plaza Care Center Medicare or Medicaid certified?
Yes — Union Plaza Care Center is a CMS-certified provider of Medicare and Medicaid.
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