Total health inspections
3
New York average 3.6
Last Health inspection on Aug 2024
Mostly short-term rehab stays
Most residents typically stay for a few weeks or months before returning home or moving on.
Union Plaza Care Center
Nursing Home in Queens
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Union Plaza Care Center
Nursing Home in Queens
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Overview of Union Plaza Care Center
Nestled in Flushing, New York, Union Plaza Care Center provides warm, dedicated care in a modern, well-equipped facility that fosters a sense of community. Offering long-term care and skilled nursing, this care center upholds values of compassion, respect, and inclusivity, ensuring all residents receive personalized care regardless of race or background. Union Plaza boasts an impressive array of nursing care amenities and services to enhance residents’ comfort and well-being. Every aspect of care is tailored to individual needs, from skilled nursing staff and on-site physicians to rehabilitative therapy and pain management programs. The facility offers diverse recreational activities, banking services, and religious accommodations, ensuring residents’ physical, emotional, and spiritual needs are met. Union Plaza’s commitment to cultural diversity is evident in its multilingual staff and culturally appropriate offerings, ensuring all residents feel valued and understood.
Debbie Luongo serves as the Administrator at Union Plaza Care Center, providing dedicated leadership to ensure quality care and a supportive environment for residents and staff alike.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 3m per day
vs New York avg
-15%
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 34m per day | ▼ 19% State avg: 42m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 2m per day | ▼ 7% State avg: 2h 11m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 49m per day | ▼ 11% State avg: 3h 10m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 4m per day | ▼ 43% State avg: 7m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 20m per day | ▼ 29% State avg: 28m per day · National avg: 29m per day |
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
280
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
94.1%
Avg. Length of Stay
162 days
Occupancy rate
94.1%
Avg. Length of Stay
162 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Short stays
Recovery
Medicare-covered care
Breakdown by payment type
Medicare
45% of new residents, usually for short-term rehab.
Typical stay
2 - 3 months
Private pay
43% of new residents, often for short stays.
Typical stay
24 days
Medicaid
12% of new residents, often for long-term daily care.
Typical stay
3 years
Finances and operations
Privately-owned community
Operated by a business corporation.
Home revenue
$45.7M
Profit
$1.3M
Privately-owned community
Operated by a business corporation.
Home revenue
$45.7M
Profit
$1.3M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$17.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$26.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$44.4M
Walk Score: 97 / 100
Walker's paradise. Daily errands do not require a car, with many shops and services nearby.
About this community
Rehabilitation Services
Skilled Nursing
Rehabilitation
Specific ProgramsRehabilitation, Services, Skilled Nursing, Long-Term Care, On-Site Dialysis
Operating HoursSuggested Visiting Hours are: 10 a.m. to 8 p.m. daily.
Health Inspection History
Inspections
Total health citations
9
New York average 18.5
Citations per inspection
3
New York average 5.05
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
7 of 9 citations resulted from standard inspections; and 2 of 9 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than New York averageNew York average: 0.2
Serious Health citations
0
0
100% better than New York averageNew York average: 0.2
0 critical citations
0 serious citations
8 moderate citations
1 minor citation
Citations history (last 3 years)
Abuse/Neglect moderate citation
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Aug 28, 2024
Issues related to protecting resident's from harm, including abuse, neglect, or mistreatment.
Aug 28, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 28, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 28, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 28, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Aug 28, 2024
Corrected
Care Planning minor citation
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 28, 2024
Issues related to creating and updating personalized care plans for residents based on their needs and conditions.
Aug 28, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Queens The information below is reported by the New York State Department of Health.
Filter by care type
| Cypress Garden Center for Nursing & Rehabilitation |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Queens (Flushing) | 268 | 97.1% | +10% | 2.58 | +11% | -28% | 0 | 12 | 4.0 | 0 | 268 | A+ | 96 | Kprh Iv Operations, Llc (For Profit) | $46.7M | $11.5M | 24.7% | 335446 | ||||
| Hollis Park Manor |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Queens (Jamaica) | 80 | 95.8% | +9% | 3.86 | +143% | +8% | 0 | 12 | 4.0 | 0 | 77 | - | 81 | Izask, Robert | $11.7M | $5.4M | 45.9% | 335333 | ||||
| Union Plaza Care Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Queens (Flushing) | 280 | 94.1% | +7% | 3.05 | +30% | -15% | 0 | 9 | 3.0 | 0 | 269 | - | 97 | Friedman, Esther | $45.7M | $17.9M | 39.1% | 335799 | ||||
| Park Nursing Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care). | Queens (Rockaway Park) | 196 | 88.2% | 0% | 3.18 | - | +12% | -11% | 2 | 20 | 6.7 | 0 | 187 | - | 80 | Park House Care Center, Llc (For Profit) | $21.3M | $5.6M | 26.3% | 335093 | |||
| Rego Park Health Care |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Corona | 200 | 91.7% | +4% | 2.55 | +133% | -29% | 0 | 16 | 4.0 | 0 | 195 | A+ | 63 | Herbert Tuchman Estate | $36.0M | $9.4M | 26% | 335379 |
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Places of interest near Union Plaza Care Center
2.2 miles from city center
Estimated distance in miles from Queens's city center to Union Plaza Care Center's address, calculated via Google Maps.
— 0.98 miles to nearest hospital (Flushing Hospital Medical Center)
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
292
Employees
187
Contractors
105
Staff to resident ratio
1.08:1
515% better than New York averageNew York average ratio: 0.18:1
Avg staff/day
150
Average shift
7.2 hours
6% worse than New York averageNew York average: 7.7 hours
Total staff hours (quarter)
98,480
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
47
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.6 hoursThis role is partially covered by contractors.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
36
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7 hoursThis role is partially covered by contractors.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
153
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.2 hoursThis role is partially covered by contractors.
Contractor staffing
Total hours from contractors
23.3%
22,981 contractor hours this quarter
Certified Nursing Assistant: 70
Licensed Practical Nurse: 13
Registered Nurse: 9
Occupational Therapy Assistant: 5
Respiratory Therapy Technician: 2
Respiratory Therapist: 2
Speech Language Pathologist: 1
Physical Therapy Assistant: 1
Medical Director: 1
Therapeutic Recreation Specialist: 1
Staff by category
| Certified Nursing Assistant | 83 | 70 | 153 | 51,186 | 91 | 100% | 7.2 |
| Registered Nurse | 38 | 9 | 47 | 15,953 | 91 | 100% | 7.6 |
| Licensed Practical Nurse | 23 | 13 | 36 | 12,605 | 91 | 100% | 7 |
| Other Dietary Services Staff | 13 | 0 | 13 | 4,676 | 91 | 100% | 7.1 |
| Dental Services Staff | 6 | 0 | 6 | 2,256 | 91 | 100% | 7 |
| Respiratory Therapy Technician | 2 | 2 | 4 | 1,853 | 79 | 87% | 9.2 |
| Speech Language Pathologist | 4 | 1 | 5 | 1,815 | 76 | 84% | 7.3 |
| Physical Therapy Assistant | 2 | 1 | 3 | 1,565 | 78 | 86% | 9.1 |
| Physical Therapy Aide | 5 | 0 | 5 | 1,564 | 74 | 81% | 6.5 |
| Occupational Therapy Aide | 3 | 0 | 3 | 1,106 | 65 | 71% | 7 |
| Qualified Social Worker | 3 | 0 | 3 | 989 | 65 | 71% | 8.2 |
| Mental Health Service Worker | 1 | 0 | 1 | 504 | 63 | 69% | 8 |
| Nurse Practitioner | 1 | 0 | 1 | 472 | 59 | 65% | 8 |
| Dietitian | 1 | 0 | 1 | 392 | 55 | 60% | 7.1 |
| RN Director of Nursing | 1 | 0 | 1 | 372 | 49 | 54% | 7.6 |
| Administrator | 1 | 0 | 1 | 343 | 49 | 54% | 7 |
| Respiratory Therapist | 0 | 2 | 2 | 297 | 48 | 53% | 4.7 |
| Therapeutic Recreation Specialist | 0 | 1 | 1 | 268 | 56 | 62% | 4.8 |
| Occupational Therapy Assistant | 0 | 5 | 5 | 201 | 32 | 35% | 5.4 |
| Medical Director | 0 | 1 | 1 | 65 | 26 | 29% | 2.5 |
153 Certified Nursing Assistant
% of Days
100%
47 Registered Nurse
% of Days
100%
36 Licensed Practical Nurse
% of Days
100%
13 Other Dietary Services Staff
% of Days
100%
6 Dental Services Staff
% of Days
100%
4 Respiratory Therapy Technician
% of Days
87%
5 Speech Language Pathologist
% of Days
84%
3 Physical Therapy Assistant
% of Days
86%
5 Physical Therapy Aide
% of Days
81%
3 Occupational Therapy Aide
% of Days
71%
3 Qualified Social Worker
% of Days
71%
1 Mental Health Service Worker
% of Days
69%
1 Nurse Practitioner
% of Days
65%
1 Dietitian
% of Days
60%
1 RN Director of Nursing
% of Days
54%
1 Administrator
% of Days
54%
2 Respiratory Therapist
% of Days
53%
1 Therapeutic Recreation Specialist
% of Days
62%
5 Occupational Therapy Assistant
% of Days
35%
1 Medical Director
% of Days
29%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
271
Medicare
59
21.8% of residents
Medicaid
207
76.4% of residents
Private pay or other
5
1.8% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Family Member Group
Family members meet regularly to discuss policies, care quality, and activities
Active Family Council
Organized group of family members that meets regularly to discuss facility policies, resident care, and activities.
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
9.3
5% better than New York averageNew York average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
20.7
14% worse than New York averageNew York average: 18.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
19.0%
Percent of long-stay residents whose need for help with daily activities has increased
19.0%
16% worse than New York averageNew York average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
15.1%
Percent of long-stay residents whose ability to move independently worsened
15.1%
9% better than New York averageNew York average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.1%
Percent of low risk long-stay residents who lose control of their bowels or bladder
28.1%
31% worse than New York averageNew York average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
Percent of long-stay residents experiencing one or more falls with major injury
3.4%
15% worse than New York averageNew York average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.4%
Percent of long-stay high risk residents with pressure ulcers
4.4%
39% better than New York averageNew York average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.3%
Percent of long-stay residents with a urinary tract infection
2.3%
64% worse than New York averageNew York average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
4.7%
Percent of long-stay residents who lose too much weight
4.7%
24% better than New York averageNew York average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
43.5%
Percent of long-stay residents who have depressive symptoms
43.5%
140% worse than New York averageNew York average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
5.5%
Percent of long-stay residents who received an antipsychotic medication
5.5%
57% better than New York averageNew York average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.0%
7% better than New York averageNew York average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
99.2%
In line with New York averageNew York average: 95.2%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
2.02
Number of hospitalizations per 1,000 long-stay resident days.
2.02
18% worse than New York averageNew York average: 1.71
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.56
Number of outpatient emergency department visits per 1,000 long-stay resident days.
1.56
16% worse than New York averageNew York average: 1.35
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.3%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
78.3%
In line with New York averageNew York average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
Percent of short-stay residents who newly received an antipsychotic medication
1.1%
14% better than New York averageNew York average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.8%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
83.8%
6% better than New York averageNew York average: 78.8%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.7%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
17.7%
14% better than New York averageNew York average: 20.6%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
6.6%
Percentage of short-stay residents who had an outpatient emergency department visit.
6.6%
32% better than New York averageNew York average: 9.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.1%
Percentage of SNF residents who experience falls with major injury during their stay.
1.1%
47% worse than New York averageNew York average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
48.1%
Percentage of residents at or above expected ability to care for themselves at discharge.
48.1%
10% worse than New York averageNew York average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
41.6%
Rate of successful return to home or community from a skilled nursing facility.
41.6%
18% worse than New York averageNew York average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Union Plaza Care Center based on CMS SNF Cost Reports.
Occupancy Rate
94.1%
↑ 0.9pp vs 2022
Net Income
$1.3M
↑ ~$346.4K vs 2022
Total Payroll
$26.4M
↑ ~$444.4K vs 2022
Profit Margin
2.9%
↑ 0.6pp vs 2022
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