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CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
West Village Post Acute is a private 132-bed nursing home run by administrator Mark Millett and owner Jeffrey Waters through Greenville Skilled Nursing LLC. The facility handles 24-hour skilled nursing, short-term rehab, complex wound care, and respite services, featuring a large therapy gym and outdoor courtyards. Long-term Medicaid residents make up about 85.8% of the current building population, though new admissions are split between 62% private-pay, 27% Medicaid, and 11% Medicare clients. The property runs an 89.2% occupancy rate with an average overall stay of 233 days, reporting a 2023 net operating loss of $768.4 thousand on $16 million in revenue.
Government health databases point to lean staffing patterns, with daily care averaging 3 hours and 22 minutes per resident, which falls 18% below the South Carolina baseline. To manage daily care, the home relies heavily on outside staffing agencies, bringing in contractors to cover 38% of registered nurse hours and 66% of LPN shifts. Clinical quality records show a big divide between different types of stays. Permanent residents see strong numbers for physical mobility, daily activity preservation, and general health stability.
The short-term rehab numbers drop significantly below state metrics, with logs revealing higher hospital readmission rates, low pneumococcal vaccination numbers, and a major injury rate from short-stay falls that tracks 491% worse than the state average. On the regulatory side, the property holds a clean record with zero federal financial penalties over the past three years.
Prospective representatives researching local long-term care choices can look over these public records to see how the home manages different patient groups. Since the public data shows strong functional preservation for long-stay residents alongside zero recent fines, thin nursing hours, and higher injury risks during short-term rehab, the paperwork points to a building that functions best as a permanent residential setup.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 82nd out of 112 homes in South Carolina for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 32m per day | ▼ 16% State avg: 38m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 50m per day | ▼ 18% State avg: 1h 1m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 57m per day | ▼ 12% State avg: 2h 13m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 53m per day | ▼ 14% State avg: 3h 21m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 2m per day | ▼ 52% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 27m per day | ▲ 11% State avg: 24m per day · National avg: 28m per day |
Higher than the South Carolina average: 82.1%West Village Post Acute is legally operated by Greenville Skilled Nursing Llc, and administrated by Mark Millett.
South Carolina average 3.9
Last Health inspection on Mar 2025
South Carolina average 13.7
South Carolina average 3.44
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
18 of 23 citations resulted from standard inspections; 2 of 23 resulted from complaint investigations; and 3 of 23 came from combined inspections (standard and complaint).
100% better than South Carolina averageSouth Carolina average: 1
233% worse than South Carolina averageSouth Carolina average: 0.3
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
13% more staff per resident than South Carolina average
9% worse than South Carolina average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
56 total: 17 full-time employees and 39 contractors.
56
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.3 hoursAssists with medical care and medications.
70 total: 24 full-time employees and 46 contractors.
70
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.8 hoursHelps with daily care and mobility.
92 total: 86 full-time employees and 6 contractors.
92
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
3,148 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 86 | 6 | 92 | 22,561 | 92 | 100% | 7.1 |
| Licensed Practical Nurse | 24 | 46 | 70 | 9,182 | 92 | 100% | 7.8 |
| Registered Nurse | 17 | 39 | 56 | 4,745 | 92 | 100% | 7.3 |
| Physical Therapy Aide | 8 | 0 | 8 | 1,113 | 68 | 74% | 6.2 |
| Other Dietary Services Staff | 3 | 0 | 3 | 1,071 | 77 | 84% | 8.2 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 984 | 63 | 68% | 8 |
| Physical Therapy Assistant | 4 | 0 | 4 | 686 | 76 | 83% | 6.4 |
| Dental Services Staff | 3 | 0 | 3 | 571 | 64 | 70% | 8 |
| Qualified Social Worker | 3 | 0 | 3 | 526 | 72 | 78% | 7.3 |
| Dietitian | 1 | 0 | 1 | 516 | 62 | 67% | 8.3 |
| Administrator | 1 | 0 | 1 | 496 | 62 | 67% | 8 |
| Speech Language Pathologist | 3 | 0 | 3 | 491 | 71 | 77% | 6.3 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 468 | 63 | 68% | 5.2 |
| Nurse Practitioner | 1 | 0 | 1 | 464 | 58 | 63% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 440 | 55 | 60% | 8 |
| Feeding Assistant | 0 | 8 | 8 | 375 | 63 | 68% | 5.8 |
| Occupational Therapy Aide | 1 | 0 | 1 | 183 | 25 | 27% | 7.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 80 | 48 | 52% | 1.7 |
| Medical Director | 0 | 1 | 1 | 21 | 11 | 12% | 1.9 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
5.5
37% better than South Carolina averageSouth Carolina average: 8.7
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
10.2
34% better than South Carolina averageSouth Carolina average: 15.5
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
6.1%
53% better than South Carolina averageSouth Carolina average: 13.1%
Percent of long-stay residents whose ability to move independently worsened
4.5%
72% better than South Carolina averageSouth Carolina average: 16.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.1%
18% worse than South Carolina averageSouth Carolina average: 17.0%
Percent of long-stay residents experiencing one or more falls with major injury
3.3%
12% worse than South Carolina averageSouth Carolina average: 3.0%
Percent of long-stay high risk residents with pressure ulcers
8.1%
33% worse than South Carolina averageSouth Carolina average: 6.1%
Percent of long-stay residents with a urinary tract infection
0.4%
75% better than South Carolina averageSouth Carolina average: 1.6%
Percent of long-stay residents who lose too much weight
5.3%
14% better than South Carolina averageSouth Carolina average: 6.2%
Percent of long-stay residents who have depressive symptoms
3.7%
33% worse than South Carolina averageSouth Carolina average: 2.8%
Percent of long-stay residents who received an antipsychotic medication
12.8%
12% better than South Carolina averageSouth Carolina average: 14.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
98.1%
8% better than South Carolina averageSouth Carolina average: 90.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.4%
9% better than South Carolina averageSouth Carolina average: 90.6%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
49.4%
38% worse than South Carolina averageSouth Carolina average: 79.5%
Percent of short-stay residents who newly received an antipsychotic medication
1.7%
In line with South Carolina averageSouth Carolina average: 1.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
40.0%
49% worse than South Carolina averageSouth Carolina average: 78.0%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
30.6%
24% worse than South Carolina averageSouth Carolina average: 24.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.3%
In line with South Carolina averageSouth Carolina average: 14.1%
Percentage of SNF residents who experience falls with major injury during their stay.
4.6%
491% worse than South Carolina averageSouth Carolina average: 0.8%
Rate of successful return to home or community from a skilled nursing facility.
42.2%
17% worse than South Carolina averageSouth Carolina average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
11% of new residents, usually for short-term rehab.
62% of new residents, often for short stays.
27% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
127Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for West Village Post Acute based on CMS SNF Cost Reports.
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Rank #48 / 116Payroll — State benchmarkedThis home is ranked 48th out of 116 homes in South Carolina. Shows total annual staff payroll benchmarked to the South Carolina average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Most residents stay for extended periods and receive ongoing daily care.
8992.0 miles from city center
Estimated distance in miles from Greenville's city center to West Village Post Acute's address, calculated via Google Maps.
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West Village Post Acute is located in GREENVILLE, South Carolina.
Here are the financial assistance programs available to residents in South Carolina.
The information below is reported by the South Carolina Department of Public Health, Bureau of Healthcare Quality.
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Facility
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SC AVG
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Rank
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85.2%
Facility
85.2%
SC AVG
82.1%
Rank
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Facility
6.16
SC AVG
4.00
Rank
#5 / 112 | +3% | +54% | $0
Facility
$0
SC AVG
$34.8k
Rank
#52 / 114 | 6
Facility
6
SC AVG
13.7
Rank
#17 / 113 | 2.0
Facility
2.0
SC AVG
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#13 / 113 | 1 | 41 |
8
Facility
8
SC AVG
32
Rank
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Facility
$34.0M
SC AVG
$13.0M
Rank
#7 / 116 | $8.2M
Facility
$8.2M
SC AVG
$5.4M
Rank
#35 / 116 | 24.3%
Facility
24.3%
SC AVG
44%
Rank
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NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
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Facility
132
SC AVG
90
Rank
#37 / 309 |
89.2%
Facility
89.2%
SC AVG
82.1%
Rank
#37 / 122 | +9% | 3.36
Facility
3.36
SC AVG
4.00
Rank
#82 / 112 | +128% | -16% | $0
Facility
$0
SC AVG
$34.8k
Rank
#1 / 114 | 23
Facility
23
SC AVG
13.7
Rank
#99 / 113 | 4.6
Facility
4.6
SC AVG
3.4
Rank
#91 / 113 | 1 | 126 | - | Jeffrey Waters | $16.0M
Facility
$16.0M
SC AVG
$13.0M
Rank
#50 / 116 | $7.2M
Facility
$7.2M
SC AVG
$5.4M
Rank
#48 / 116 | 45.2%
Facility
45.2%
SC AVG
44%
Rank
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SC AVG
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Facility
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SC AVG
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Facility
11
SC AVG
13.7
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Facility
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SC AVG
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66
Facility
66
SC AVG
32
Rank
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Facility
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Facility
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SC AVG
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Rank
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Facility
49.5%
SC AVG
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Rank
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SC AVG
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Rank
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Facility
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SC AVG
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Facility
10
SC AVG
13.7
Rank
#43 / 113 | 3.3
Facility
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SC AVG
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Rank
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14
Facility
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SC AVG
32
Rank
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Facility
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Rank
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Facility
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SC AVG
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Rank
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Facility
110
SC AVG
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Rank
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Facility
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SC AVG
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Facility
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SC AVG
$34.8k
Rank
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Facility
25
SC AVG
13.7
Rank
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Facility
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55
Facility
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SC AVG
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Rank
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Facility
41.9%
SC AVG
44%
Rank
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The legal owner and operator of West Village Post Acute is Greenville Skilled Nursing Llc.
According to SC state health department records, West Village Post Acute's license number is NCF-1049.
According to SC state health department records, West Village Post Acute's license expires on September 30, 2026.
West Village Post Acute's occupancy is 89%.
The team at West Village Post Acute can be reached at [email protected].
Mark Millett is the administrator of West Village Post Acute.
West Village Post Acute has 132 beds.
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