Westminster Canterbury Richmond

Westminster Canterbury Richmond is a Retirement Home in Virginia

Westminster Canterbury Richmond is a Retirement Home in Virginia

Westminster Canterbury Richmond

1600 Westbrook Ave, Richmond, VA 23227 View Map

Westminster Canterbury Richmond is a Retirement Home in Virginia

Westminster Canterbury Richmond is a Retirement Home in Virginia

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Overview of Westminster Canterbury Richmond

Westminster Canterbury Richmond has a spirit of retirement homes near me and offers a wealth of opportunities for learning, wellness, fun, and spiritual growth.  Residents enjoy engaging activities, cultural events, and social gatherings, all designed to promote fulfilment and connection.

The community itself is a haven for those seeking a carefree lifestyle.  Residents benefit from exceptional services and amenities, including delicious dining options, comprehensive healthcare services, and a world-class arts program featuring performances, classes, and studios.  An on-site Child Development Center even provides opportunities for intergenerational connection.

Westminster Canterbury Richmond is known for its commitment to resident well-being.  They offer various living options, including independent living, assisted living, memory support, and healthcare living, ensuring residents receive the care they need as their needs evolve. With a long history of excellence and a dedication to resident satisfaction, Westminster Canterbury Richmond is a top choice for seniors

+1 804-256-2092

Managed by John Loop

Executive Director

John Loop is the Executive Director at Westminster Canterbury Richmond. He joined the community in 2023 and brings extensive leadership experience in the senior living industry, including roles as an Executive Director and Skilled Nursing Facility Administrator. John holds a Bachelor of Science in Hospitality and Operations Management from Ohio State University and a Master of Science in Healthcare Administration from Valparaiso University.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 5.04/day
Overall rating Info Based on health inspections, staffing and quality measures.
5/5
Health Inspection Info Based on deficiencies found during state health inspections.
4/5
Staffing Info Based on nurse staffing hours per resident per day.
5/5
Quality Measures Info Based on clinical outcomes for residents.
4/5

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 214

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Virginia average
Occupancy rate 92.3%
Residents per day (avg) 138
Occupancy rate
92.3%
Residents per day (avg)
138

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

53% of new residents, usually for short-term rehab.

Typical stay 14 days

Private pay

46% of new residents, often for short stays.

Typical stay 9 - 10 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 6 - 7 years

Finances and operations

Governmental home
City
Home revenue
$93.6M
Deficit of revenue
-$30.3M
Governmental home City
Home revenue
$93,589,004.00
Deficit of revenue
$-30,333,666.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$20.4M
21.8% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$63.5M
Total costs $84.0M
Bed community size
214-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
54 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 16 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

License Status
Active
Facility Type
Assisted Living Facility
License Expiration
September 30, 2026

Additional licensing details

CMS Certification Number: 495096
Qualification: Three Year | Special Care Unit | Non-Ambulatory | Residential and Assisted Living Care

Ownership & operating entity

Westminster Canterbury Richmond is administrated by Ms. Susan Chrissley.

Profit status: for-profit

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. John Burns, C.E.O.

Care Services

Alzheimer's Certification

Contact Information

Business Hours: , Sunday-Saturday 365 days per year

What does this home offer?

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Room Sizes: 490 / 760 / 810 / 925 / 1015 / 1030 / 1075 / 1370 / 1400 / 1435 / 1480 / 1490 / 1570 / 1720 / 1760 / 1765 sq. ft

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Housing Options: Studio / 1 Bed / 2 Bed / 2-4 Bed

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Building Type: Mid-rise

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Transportation Services

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Fitness and Recreation

Types of Care at Westminster Canterbury Richmond

Independent Living
Contact Westminster Canterbury Richmond

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

5 inspections

0 inspections with violations (0%)

Virginia average: 13 inspections

Virginia average: 61.5% of inspections with violations

Inspection oversight

Inspector name:Tamara Watkins

5 citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Virginia average: 13 citations

Comparison Chart

The information below is reported by the Virginia Department of Social Services and Department of Health.
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Living Spaces & Floor Plans

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Places of interest near Westminster Canterbury Richmond

Address 5.9 miles from city center

Address 1600 Westbrook Ave, Richmond, VA 23227

Calculate Travel Distance to Westminster Canterbury Richmond

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Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

200
Total Staff
143
Employees
57
Contractors
65,488
Total Hours (Quarter)
81
Avg Staff/Day
8.9
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse339.2 No
Licensed Practical Nurse289.2 Yes
Certified Nursing Assistant989.4 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
159 staff
9.4hs shift avg
Physicians & Practitioners
7 staff
7.8hs shift avg
Therapy Services
24 staff
7.1hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
6.5hs shift avg
Dietary Services
4 staff
7.2hs shift avg
Other Services
2 staff
8hs shift avg
Contractor Analysis
24.8%
of total hours from contractors
16,217 contractor hours this quarter
Certified Nursing Assistant: 25 Speech Language Pathologist: 9 Respiratory Therapy Technician: 8 Licensed Practical Nurse: 6 Qualified Social Worker: 3 Physical Therapy Assistant: 3 Physical Therapy Aide: 3
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant73259831,94291100%9.4
Registered Nurse3303311,67091100%9.2
Licensed Practical Nurse226289,51791100%9.2
Clinical Nurse Specialist6062,6206571%7.7
Speech Language Pathologist0991,9017380%6.9
Other Dietary Services Staff4041,4936875%7.2
Respiratory Therapy Technician0881,3297178%7.5
Mental Health Service Worker2029526571%8
Physical Therapy Assistant0339407178%7.5
Physical Therapy Aide0338597178%6.8
Qualified Social Worker0338116673%6.5
Nurse Practitioner1014966268%8
Occupational Therapy Aide1014888189%6
Administrator1014725965%8

Health Inspection History

Source: CMS Health Citations (Mar 2021 – Oct 2024)

4
Inspections
14
Total Citations
0
Critical (J-L)
0
Serious (G-I)
3.5
Citations/Inspection
Oct 2024
Last Inspection
Citation Severity Distribution
Minor (A-C)
2
Moderate (D-F)
12
Serious (G-I)
0
Critical (J-L)
0
What do these levels mean?
Top Deficiency Categories
Resident Rights
4
29% of total
Quality of Life & Care
3
21% of total
Pharmacy Services
1
7% of total
Citation Sources
Standard Inspections 12
Complaint Investigations 2
State Comparison (VA)
Avg Citations (State)
38.4
This Facility: 14
Avg Critical (State)
0.4
This Facility: 0
Recent Citations (Last 3 Years)
DateSeverity ?CategoryTagStatus
Oct 30, 2024 D Care PlanningF0658 Corrected
Oct 30, 2024 D Care PlanningF0842 Corrected
Jun 12, 2024 D PharmacyF0757 Corrected
Jun 12, 2024 D Quality of CareF0684 Corrected
Jun 12, 2024 D Care PlanningF0656 Corrected
Jun 12, 2024 D Resident RightsF0554 Corrected
May 25, 2023 D Quality of CareF0688 Corrected
May 25, 2023 D Care PlanningF0842 Corrected
May 25, 2023 B Resident RightsF0582 Corrected
May 25, 2023 B Resident RightsF0625 Corrected
Mar 25, 2021 F NutritionF0803 Corrected
Mar 25, 2021 F NutritionF0812 Corrected
Mar 25, 2021 D Quality of CareF0677 Corrected
Mar 25, 2021 F Resident RightsF0625 Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
146 Total Residents
Medicare 20 (13.7%)
Medicaid 10 (6.8%)
Private Pay/Other 116 (79.5%)
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality Measures

CMS quality measures assess care quality for long-stay and short-stay residents. Lower percentages generally indicate better outcomes for most measures.

Source: CMS Nursing Home Compare (Data as of Jan 2026)

High-Risk Clinical Events
17.3 Score
71% worse than avg Virginia avg: 10.1

Composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and ADL decline

Functional Decline
33.1 Score
68% worse than avg Virginia avg: 19.7

Composite score based on ADL decline, walking ability decline, and incontinence

Long-Stay Resident Measures

Measures for residents who stay 101 days or more. For most measures, lower percentages indicate better care.

Need for Help with Daily Activities Increased
35.9%
Lost Too Much Weight
5.9%
Urinary Tract Infection
1.4%
Depressive Symptoms
0.7%
Falls with Major Injury
4.9%
Pneumococcal Vaccine
97.8%
Antipsychotic Use
20.7%
Walking Ability Worsened
34.9%
Influenza Vaccine
100.0%
High Risk Residents with Pressure Ulcers
5.1%
Low Risk Long-Stay Residents with Bowel/Bladder Incontinence
28.6%
Short-Stay Resident Measures

Measures for residents who stay 100 days or less (typically rehabilitation patients).

Pneumococcal Vaccine
95.8% 28% better than avg Virginia: 74.9%
Short-Stay Residents Who Received a New Antipsychotic Medication
0.4% 67% better than avg Virginia: 1.2%
Influenza Vaccine
96.7% 31% better than avg Virginia: 73.6%

Guides for Better Senior Living

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Claim What’s Yours: Financial Aid for Virginia Seniors

Program
State Program Name
Eligibility
Benefits
Commonwealth Coordinated Care Plus (CCC Plus)
  • General: Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025): ~$2,829/month (300% FBR, individual).
  • Asset Limits: $2,000 (individual), $3,000 (couple).
  • VA Specifics: Managed care model; high demand in urban areas.
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
Virginia Respite Care Grant Program
  • General: Caregiver of someone 60+, Virginia resident.
  • Income Limits: ~$2,500/month (individual, varies).
  • Asset Limits: $40,000 (individual).
  • VA Specifics: Limited grants; rural/urban balance.
  • Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Adult Services Program
Virginia Adult Services (AS)
Official government program page
  • General: Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
  • Income Limits (2025): Varies by locality; typically < ~$2,510/month (200% FPL).
  • Asset Limits: Limited assets (excludes home, car); varies by DSS.
  • VA Specifics: Serves ~5,000 annually; focuses on low-income independence.
  • Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Auxiliary Grant Program
Virginia Auxiliary Grant (AG)
Official government program page
  • General: Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
  • Income Limits (2025): ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
  • Asset Limits: $2,000 (individual).
  • VA Specifics: Serves 4,000; personal needs allowance ($90/month).
  • Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Medicare Savings Program (MSP)
Virginia Medicare Savings Program
  • General: Age 65+ or disabled, VA resident, Medicare Part A/B.
  • Income Limits (2025): ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits: $9,430 (individual), $14,130 (couple).
  • VA Specifics: Includes Extra Help for Part D; no waitlist.
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Energy Assistance Program (EAP)
Virginia Energy Assistance Program
Official government program page
  • General: Age 60+ prioritized, VA resident, low-income household.
  • Income Limits (2025): ~$3,970/month (185% FPL).
  • Asset Limits: Not assessed.
  • VA Specifics: Fuel, Crisis, Cooling components; serves ~100,000 households.
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Senior Community Service Employment Program (SCSEP)
  • General: Age 55+, unemployed, low-income, VA resident.
  • Income Limits (2025): ~$1,983/month (125% FPL).
  • Asset Limits: Not specified.
  • VA Specifics: Priority for veterans, rural residents; AARP/Goodwill partnership.
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
VA Aid and Attendance (A&A) and Housebound Benefits
Virginia VA Aid and Attendance/Housebound
  • General: Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025): Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits: ~$155,356 (net worth).
  • VA Specifics: High veteran population; supports rural/urban needs.
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Property Tax Relief for the Elderly and Disabled
Virginia Property Tax Relief
Official government program page
  • General: Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
  • Income Limits (2025): ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
  • Asset Limits: Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
  • VA Specifics: Offered in 90% of localities; saves ~$500-$2,000/year.
  • Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Senior Farmers’ Market Nutrition Program (SFMNP)
  • General: Age 60+, VA resident, low-income.
  • Income Limits (2025): ~$2,322/month (185% FPL).
  • Asset Limits: Not assessed.
  • VA Specifics: Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
  • Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.

Claim What’s Yours Financial Aid for Virginia Seniors

VA Medicaid CCC Plus

Commonwealth Coordinated Care Plus (CCC Plus)

Requirements:
  • General:
    Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.
  • Income Limits (2025):
    ~$2,829/month (300% FBR, individual).
  • Asset Limits:
    $2,000 (individual), $3,000 (couple).
  • VA Specifics:
    Managed care model; high demand in urban areas.
Benefits without Contact:
  • Services: Personal care (5-7 hours/day), respite (240 hours/year), adult day care ($65/day), home modifications ($1,500 avg.).
VA Respite Grant

Virginia Respite Care Grant Program

Requirements:
  • General:
    Caregiver of someone 60+, Virginia resident.
  • Income Limits:
    ~$2,500/month (individual, varies).
  • Asset Limits:
    $40,000 (individual).
  • VA Specifics:
    Limited grants; rural/urban balance.
Benefits without Contact:
  • Services: In-home respite (up to 30 days/year), adult day care (~$65/day), facility respite (up to 5 days).
Virginia Adult Services (AS)

Adult Services Program

Requirements:
  • General:
    Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.
  • Income Limits (2025):
    Varies by locality; typically < ~$2,510/month (200% FPL).
  • Asset Limits:
    Limited assets (excludes home, car); varies by DSS.
  • VA Specifics:
    Serves ~5,000 annually; focuses on low-income independence.
Benefits without Contact:
  • Services: Personal care (4-6 hours/week), adult day care (~$60/day), chore services, assessments, respite (~5 days/year).
Virginia Auxiliary Grant (AG)

Auxiliary Grant Program

Requirements:
  • General:
    Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.
  • Income Limits (2025):
    ~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.
  • Asset Limits:
    $2,000 (individual).
  • VA Specifics:
    Serves 4,000; personal needs allowance ($90/month).
Benefits without Contact:
  • Services: Cash (~$1,400-$1,700/month in 2025, varies by region) for ALF/foster care costs; basic care included.
Virginia Medicare Savings Program

Medicare Savings Program (MSP)

Requirements:
  • General:
    Age 65+ or disabled, VA resident, Medicare Part A/B.
  • Income Limits (2025):
    ~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.
  • Asset Limits:
    $9,430 (individual), $14,130 (couple).
  • VA Specifics:
    Includes Extra Help for Part D; no waitlist.
Benefits without Contact:
  • Services: Covers Part B premiums ($174.70/month), deductibles ($240/year), copays (~20%).
Virginia Energy Assistance Program

Energy Assistance Program (EAP)

Requirements:
  • General:
    Age 60+ prioritized, VA resident, low-income household.
  • Income Limits (2025):
    ~$3,970/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • VA Specifics:
    Fuel, Crisis, Cooling components; serves ~100,000 households.
Benefits without Contact:
  • Services: Heating/cooling aid ($300-$1,000/season), crisis aid ($500 max), equipment repair (~$250).
Virginia SCSEP

Senior Community Service Employment Program (SCSEP)

Requirements:
  • General:
    Age 55+, unemployed, low-income, VA resident.
  • Income Limits (2025):
    ~$1,983/month (125% FPL).
  • Asset Limits:
    Not specified.
  • VA Specifics:
    Priority for veterans, rural residents; AARP/Goodwill partnership.
Benefits without Contact:
  • Services: Paid training (~20 hours/week at ~$7.25/hour), job placement.
Virginia VA Aid and Attendance/Housebound

VA Aid and Attendance (A&A) and Housebound Benefits

Requirements:
  • General:
    Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.
  • Income Limits (2025):
    Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.
  • Asset Limits:
    ~$155,356 (net worth).
  • VA Specifics:
    High veteran population; supports rural/urban needs.
Benefits without Contact:
  • Services: Cash (~$1,433-$2,642/month veteran, ~$951-$1,318 spouse) for care costs.
Virginia Property Tax Relief

Property Tax Relief for the Elderly and Disabled

Requirements:
  • General:
    Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.
  • Income Limits (2025):
    ~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).
  • Asset Limits:
    Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).
  • VA Specifics:
    Offered in 90% of localities; saves ~$500-$2,000/year.
Benefits without Contact:
  • Services: Tax exemption/deferral (~$500-$2,000/year depending on locality).
Virginia SFMNP

Senior Farmers’ Market Nutrition Program (SFMNP)

Requirements:
  • General:
    Age 60+, VA resident, low-income.
  • Income Limits (2025):
    ~$2,322/month (185% FPL).
  • Asset Limits:
    Not assessed.
  • VA Specifics:
    Vouchers (~$50-$75/season); serves ~15,000 via AAAs.
Benefits without Contact:
  • Services: Vouchers (~$50-$75/season) for produce at farmers’ markets.
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