Westminster Canterbury Richmond

Westminster Canterbury Richmond is a Retirement Home in Virginia

Westminster Canterbury Richmond is a Retirement Home in Virginia

Westminster Canterbury Richmond

1600 Westbrook Ave, Richmond, VA 23227 View Map

Westminster Canterbury Richmond is a Retirement Home in Virginia

Westminster Canterbury Richmond is a Retirement Home in Virginia

icon
Care Cost Calculator: See Prices in Your Area Care Cost Calculator: See Prices in Your Area icon
Overview of Westminster Canterbury Richmond

Westminster Canterbury Richmond has a spirit of retirement homes near me and offers a wealth of opportunities for learning, wellness, fun, and spiritual growth.  Residents enjoy engaging activities, cultural events, and social gatherings, all designed to promote fulfilment and connection.

The community itself is a haven for those seeking a carefree lifestyle.  Residents benefit from exceptional services and amenities, including delicious dining options, comprehensive healthcare services, and a world-class arts program featuring performances, classes, and studios.  An on-site Child Development Center even provides opportunities for intergenerational connection.

Westminster Canterbury Richmond is known for its commitment to resident well-being.  They offer various living options, including independent living, assisted living, memory support, and healthcare living, ensuring residents receive the care they need as their needs evolve. With a long history of excellence and a dedication to resident satisfaction, Westminster Canterbury Richmond is a top choice for seniors

(804) 256-2092

Managed by John Loop

Executive Director

John Loop is the Executive Director at Westminster Canterbury Richmond. He joined the community in 2023 and brings extensive leadership experience in the senior living industry, including roles as an Executive Director and Skilled Nursing Facility Administrator. John holds a Bachelor of Science in Hospitality and Operations Management from Ohio State University and a Master of Science in Healthcare Administration from Valparaiso University.

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Nurse hours per resident 5.04/day Virginia avg: 3.74/day
Overall rating Info Official CMS rating based on health inspections, staffing and quality measures.
5/5
Virginia avg: 3.0/5
Health Inspection Info Official CMS rating based on deficiencies found during state health inspections.
4/5
Virginia avg: 2.8/5
Staffing Info Official CMS rating based on nurse staffing hours per resident per day.
5/5
Virginia avg: 2.5/5
Quality Measures Info Official CMS rating based on clinical outcomes for residents.
4/5
Virginia avg: 3.8/5

Capacity and availability

High-capacity home

May provide extensive amenities, services and programs.

Total beds 214

This home usually has limited availability

Occupancy is moderate, suggesting balanced demand.

Similar demand to the Virginia average
Occupancy rate 88.1%
Residents per day (avg) 138
Occupancy rate
88.1%
Residents per day (avg)
138

Who this home usually serves

TYPE OF STAY

Mostly short-term rehab stays

Most residents typically stay for a few weeks or months before returning home or moving on.

Might be optimal for
Short stays Recovery Medicare-covered care

Breakdown by payment type

Medicare

52% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

47% of new residents, often for short stays.

Typical stay 9 - 10 months

Medicaid

1% of new residents, often for long-term daily care.

Typical stay 2 years

Finances and operations

Voluntary non-profit home
Church
Home revenue
$119.3M
Surplus of revenue
$21.8M
Voluntary non-profit home Church
Home revenue
$119,308,188.00
Surplus of revenue
$21,804,393.00
Payroll costs Info The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$21.0M
17.6% of revenue
Other operating costs Info All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$76.5M
Total costs $97.5M
Bed community size
214-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
Years in operation
54 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score
Walk Score: 16 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating
BBB Rating: A+ (Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work

About this community

Occupancy Rate
61%
Occupied Beds
130 of 214
Percentage of available beds currently in use by residents.
License Status
Active
Facility Type
Assisted Living Facility
License Expiration
September 30, 2026

Additional licensing details

CMS Certification Number: 495096
Qualification: Three Year | Special Care Unit | Non-Ambulatory | Residential and Assisted Living Care

Ownership & operating entity

Westminster Canterbury Richmond is administrated by Ms. Susan Chrissley.

Profit status: for-profit

Staffing

Key information about the people who lead and staff this community.

Leadership

Contact: Mr. John Burns, C.E.O.

Care Services

Alzheimer's Certification

Contact Information

Business Hours: , Sunday-Saturday 365 days per year

What does this home offer?

Room sizes icon
Room sizes icon

Room Sizes: 490 / 760 / 810 / 925 / 1015 / 1030 / 1075 / 1370 / 1400 / 1435 / 1480 / 1490 / 1570 / 1720 / 1760 / 1765 sq. ft

Housing options icon
Housing options icon

Housing Options: Studio / 1 Bed / 2 Bed / 2-4 Bed

Building type icon
Building type icon

Building Type: Mid-rise

Transportation services icon
Transportation services icon

Transportation Services

Fitness and recreation icon
Fitness and recreation icon

Fitness and Recreation

Types of Care at Westminster Canterbury Richmond

Independent Living
Contact Westminster Canterbury Richmond

Inspection History

In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.

5 inspections

0 inspections with violations (0%)

Virginia average: 13 inspections

Virginia average: 61.5% of inspections with violations

Latest inspection

Date:October 28, 2025
Type:Monitoring

Inspection oversight

Inspector name:Tamara Watkins

5 total citations

Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.

Virginia average: 13 citations

Compare Retirement Homes around Richmond

The information below is reported by the Virginia Department of Social Services and Department of Health.
MAHOVA Your Masonic Community
RH

Retirement Homes

Richmond
220
No
-
33
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed / 2-4 Bed
Westminster Canterbury Richmond
SNF

Nursing Home 24/7 care needed

RH

Retirement Homes

Richmond
158
No
A+
16
WESTMINSTER CANTERBURY CORPORATION
88.1%
$63,905,156.00
$20,989,379.00
32.8%
138.10
5/5
5.0435
4/5
5/5
4/5
-
14
+79%
+35%
+3%
Studio / 1 Bed / 2 Bed / 2-4 Bed
Cedarfield
RH

Retirement Homes

Richmond
157
Yes
A
11
-
-
-
-
-
17.80
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed / 2-4 Bed
Discovery Village
RH

Retirement Homes

Richmond
-
Yes
A+
16
HCRI TUCSON PROPERTIES INC
71.3%
$10,249,337.00
$2,569,867.00
25.1%
37.10
3/5
3.9878
3/5
3/5
3/5
1
-
-
+7%
-17%
Studio / 1 Bed / 2 Bed / 2-4 Bed
Vitality Living
RH

Retirement Homes

Richmond (Raintree)
-
Yes
A
32
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
-
Studio / 1 Bed / 2 Bed / 2-4 Bed

Living Spaces & Floor Plans

Westminster Canterbury Richmond 2
Westminster Canterbury Richmond1
Westminster Canterbury Richmond2
Westminster Canterbury Richmond3

Places of interest near Westminster Canterbury Richmond

Address 5.9 miles from city center — 3.02 miles to nearest hospital (Bon Secours St. Mary's Hospital)

Address 1600 Westbrook Ave, Richmond, VA 23227

Calculate Travel Distance to Westminster Canterbury Richmond

Add your location

Address

Staffing Data

Source: CMS Payroll-Based Journal (Q2 2025)

200
Total Staff
143
Employees
57
Contractors
65,488
Total Hours (Quarter)
81
Avg Staff/Day
8.9
Avg Shift (hrs)
Nursing Staff Breakdown
Role Count Avg Shift (hrs) Uses Contractors?
Registered Nurse339.2 No
Licensed Practical Nurse289.2 Yes
Certified Nursing Assistant989.4 Yes
Staff by Category
Administration
1 staff
8hs shift avg
Nursing Staff
159 staff
9.4hs shift avg
Physicians & Practitioners
7 staff
7.8hs shift avg
Therapy Services
24 staff
7.1hs shift avg
Activities & Recreation
0 staff
0hs shift avg
Social Services
3 staff
6.5hs shift avg
Dietary Services
4 staff
7.2hs shift avg
Other Services
2 staff
8hs shift avg
Contractor Analysis
24.8%
of total hours from contractors
16,217 contractor hours this quarter
Certified Nursing Assistant: 25 Speech Language Pathologist: 9 Respiratory Therapy Technician: 8 Licensed Practical Nurse: 6 Qualified Social Worker: 3 Physical Therapy Assistant: 3 Physical Therapy Aide: 3
Role Employees Contractors Total Staff Total Hours Days Worked % of Days Avg Shift (hrs)
Certified Nursing Assistant73259831,94291100%9.4
Registered Nurse3303311,67091100%9.2
Licensed Practical Nurse226289,51791100%9.2
Clinical Nurse Specialist6062,6206571%7.7
Speech Language Pathologist0991,9017380%6.9
Other Dietary Services Staff4041,4936875%7.2
Respiratory Therapy Technician0881,3297178%7.5
Mental Health Service Worker2029526571%8
Physical Therapy Assistant0339407178%7.5
Physical Therapy Aide0338597178%6.8
Qualified Social Worker0338116673%6.5
Nurse Practitioner1014966268%8
Occupational Therapy Aide1014888189%6
Administrator1014725965%8

Health Inspection History

Total Health inspections 4
5% below Virginia average
Virginia average: 4.2

Last Health inspection on Oct 2024

Total Health citations 14
64% below Virginia average
Virginia average: 38.4

3.5 citations per inspection (avg)

Citations origin

Citations can result from standard inspections or complaint-based investigations.

Standard inspections 12 citations
Complaint investigations 2 citations
Breakdown of citations
Critical Health citations 0
100% below Virginia average
Virginia average: 0.4
Serious Health citations 0
100% below Virginia average
Virginia average: 1.0
Moderate Health citations 12

Minor Health citations 2
Citations history (last 3 years)
Care Planning moderate citation Oct 30, 2024
Corrected

Care Planning moderate citation Oct 30, 2024
Corrected

Pharmacy moderate citation Jun 12, 2024
Corrected

Quality of Care moderate citation Jun 12, 2024
Corrected

Facility Characteristics

Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)

Ownership: Non-Profit Corporation
Resident Census by Payment Source
146 Total Residents
Medicare 20 (13.7%)
Medicaid 10 (6.8%)
Private Pay/Other 116 (79.5%)
Programs & Services
Residents' Group
CCRC
Family Engagement

Active councils help families stay involved in care decisions and facility operations.

Quality of care over time

These measures show how residents usually do over time at this home, based on health outcomes and preventive care.

High-risk clinical events score 17.3
71% worse than Virginia average
Virginia average: 10.1
Functional decline score 33.1
68% worse than Virginia average
Virginia average: 19.7
Long-Stay Resident Measures
Daily care & independence

Need for Help with Daily Activities Increased 35.9%
113% above Virginia average.

Walking Ability Worsened 34.9%
77% above Virginia average.

Low Risk Long-Stay Residents with Bowel/Bladder Incontinence 28.6%
27% above Virginia average.
Safety & clinical stability

Falls with Major Injury 4.9%
34% above Virginia average.

High Risk Residents with Pressure Ulcers 5.1%
4% below Virginia average.

Urinary Tract Infection 1.4%
12% below Virginia average.
Emotional & behavioral wellbeing

Depressive Symptoms 0.7%
95% below Virginia average.

Antipsychotic Use 20.7%
61% above Virginia average.
Preventive care

Pneumococcal Vaccine 97.8%
7% above Virginia average.

Influenza Vaccine 100.0%
6% above Virginia average.
Nutrition & physical health

Lost Too Much Weight 5.9%
1% above Virginia average.
Short-stay resident measures
Pneumococcal Vaccine 95.8%

28% better than Virginia average
Antipsychotic medication increase 0.4%

67% better than Virginia average
Influenza Vaccine 96.7%

31% better than Virginia average

Guides for Better Senior Living

Care Cost Calculator: See Prices in Your Area

Nursing Home Data Explorer

Don’t Wait Too Long: 7 Red Flag Signs Your Parent Needs Assisted Living Now

The True Cost of Assisted Living in 2025 – And How Families Are Paying For It

Understanding Senior Living Costs: Pricing Models, Discounts & Financial Assistance

Financial Aid for Virginia Seniors

Get financial aid guidance

Commonwealth Coordinated Care Plus (CCC Plus)

VA Medicaid CCC Plus

Age 65+ or disabled, Virginia resident, Medicaid-eligible, nursing home-level care need.

~$2,829/month (300% FBR, individual).

$2,000 (individual), $3,000 (couple).

Managed care model; high demand in urban areas.

Virginia Respite Care Grant Program

VA Respite Grant

Caregiver of someone 60+, Virginia resident.

~$2,500/month (individual, varies).

$40,000 (individual).

Limited grants; rural/urban balance.

Adult Services Program

Virginia Adult Services (AS)

Age 60+ (or disabled 18+), VA resident, need significant care (2+ ADLs), not Medicaid-eligible.

Varies by locality; typically < ~$2,510/month (200% FPL).

Limited assets (excludes home, car); varies by DSS.

Serves ~5,000 annually; focuses on low-income independence.

Auxiliary Grant Program

Virginia Auxiliary Grant (AG)

Age 65+ (or disabled 18+), VA resident, living in approved ALF/foster care, SSI-eligible or low-income.

~$1,041/month (individual, SSI level + $20 disregard); higher with medical deductions.

$2,000 (individual).

Serves 4,000; personal needs allowance ($90/month).

Medicare Savings Program (MSP)

Virginia Medicare Savings Program

Age 65+ or disabled, VA resident, Medicare Part A/B.

~$2,510/month (QMB), ~$3,380/month (SLMB), ~$3,598/month (QI)—individual.

$9,430 (individual), $14,130 (couple).

Includes Extra Help for Part D; no waitlist.

Energy Assistance Program (EAP)

Virginia Energy Assistance Program

Age 60+ prioritized, VA resident, low-income household.

~$3,970/month (185% FPL).

Not assessed.

Fuel, Crisis, Cooling components; serves ~100,000 households.

Senior Community Service Employment Program (SCSEP)

Virginia SCSEP

Age 55+, unemployed, low-income, VA resident.

~$1,983/month (125% FPL).

Not specified.

Priority for veterans, rural residents; AARP/Goodwill partnership.

VA Aid and Attendance (A&A) and Housebound Benefits

Virginia VA Aid and Attendance/Housebound

Age 65+ or disabled veteran/spouse, VA resident, wartime service, ADL help (A&A) or homebound.

Net income < ~$1,984/month (veteran with dependent, A&A); pension offsets income.

~$155,356 (net worth).

High veteran population; supports rural/urban needs.

Property Tax Relief for the Elderly and Disabled

Virginia Property Tax Relief

Age 65+ or disabled, VA resident, homeowner, income/asset limits vary by locality.

~$50,000-$75,000/year (household, e.g., Fairfax: $72,000; Richmond: $50,000).

Varies (e.g., Fairfax: $400,000 net worth; Richmond: $100,000).

Offered in 90% of localities; saves ~$500-$2,000/year.

Senior Farmers’ Market Nutrition Program (SFMNP)

Virginia SFMNP

Age 60+, VA resident, low-income.

~$2,322/month (185% FPL).

Not assessed.

Vouchers (~$50-$75/season); serves ~15,000 via AAAs.

Who we are

Your Senior Care Partner, Every Step of the Way

We help families find affordable senior communities and unlock same day discounts, Medicaid, and Medicare options tailored to your needs.

Contact us Today