Occupancy rate
85%
Higher than the Washington average: 72.5%Where The Heart Is
Assisted Living & Memory Care · USA
Where The Heart Is
Assisted Living & Memory Care · USA
Where The Heart Is accepts Medicaid.
Overview of Where the Heart Is
Spend your golden years in the charming community of Where the Heart Is located in the peaceful neighborhood of South Norris Street, Burlington, WA, that offers assisted living and memory care. The community is dedicated to improving residents’ welfare, providing top-notch care and assistance for their unique needs. With naturally lit and cozy accommodations in various studio and one-bedroom floor plans, residents will surely experience comfort and convenience like no other.
Engaging events and specialized programs are also provided for residents to remain active and socially connected. Mealtimes are also something to anticipate with delightful and healthy meals satisfying dietary needs and tastes. Pharmacy services, medication management, and in-house therapy services are also available for residents’ healthcare needs. The community is ideal for those who need assistance to live their day-to-day activities without hassles.
David Eskenazy serves as the Executive Director at Where The Heart Is, part of Cogir Senior Living. He leads with a focus on the human element, emphasizing personalized care and meaningful connections for residents. Under his leadership, the community is dedicated to improving lives through experienced, relationship-based care.
84-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 57 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Occupancy
Higher than the Washington average: 72.5%Occupied beds
71 / 84
Average residents per home in Washington
73 per day
Facility TypeBoarding Home
StatusOperating
ExpirationDecember 31, 2025
CountySkagit
License Number2500
Staffing
Key information about the people who lead and staff this community.
ContactKlondjana Zanaj
What does this home offer?
Room Sizes: 310 / 380 sq. ft
Housing Options: Studio / 1 Bed
Building Type: 2-story
Dining Services
Beauty Services
Transportation Services
Housekeeping Services
Recreational Activities
Exercise Programs
Types of Care at Where The Heart Is
Assisted Living
Memory Care
Inspection History
In Washington, the Department of Social and Health Services, Residential Care Services conducts unannounced inspections and issues reports on the quality of care in all licensed settings.
Since 2022 · 4 years of data
41 deficiencies
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Washington state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2022 vs. Washington state average
Overall vs. WA average
2 Worse
Metrics worse than Washington average:
• Total deficiencies (32% above)
• Deficiencies per year (32% above) 0 Better No metrics in this bucket.
• Total deficiencies (32% above)
• Deficiencies per year (32% above) 0 Better No metrics in this bucket.
Latest Inspection
April 9, 2025
Follow Up
Deficiencies
Deficiencies are formal regulatory issues recorded during state inspections.
| Metric | This Facility | WA Average | vs. WA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 41 | 31 | This facility has 32% more total deficiencies than a typical Washington assisted living residence (41 vs. WA avg 31).↑ 32% worse |
|
Deficiencies per year
Average deficiencies per year since 2022.
| 10.3 | 7.8 | This facility has 32% more deficiencies per year than a typical Washington assisted living residence (10.3 vs. WA avg 7.8).↑ 32% worse |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on April 9, 2025, found no deficiencies and confirmed that previously cited fire and life safety issues were corrected. Earlier inspections showed recurring deficiencies primarily related to fire safety equipment maintenance, documentation of required tests, and emergency egress access. Complaint investigations substantiated issues with nursing oversight, reporting and investigating abuse allegations, medication errors, and coordination of care, resulting in citations but no license suspensions or fines listed in the available reports. Several complaints were substantiated, including failures to report suspected abuse and medication errors, while others were unsubstantiated or resolved. The facility’s record shows improvement in fire and life safety compliance over time, though prior reports noted ongoing challenges with resident care and regulatory reporting.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsPlaces of interest near Where The Heart Is
0.9 miles from city center
Estimated distance in miles from Burlington's city center to Where The Heart Is's address, calculated via Google Maps.
Calculate Travel Distance to Where The Heart Is
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The information below is reported by the Washington Department of Social and Health Services, Residential Care Services.
Filter by care type
| Where The Heart Is |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk. | Burlington | 84 | No | 57 | Studio / 1 Bed |
| Job Haines Home |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield (Bloomfield Avenue) | 40 | No | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 16 | No | 27 | Private / Semi-Private Suite |
| Countryside Manor Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 12 | No | 8 | Studio / 1 Bed |
| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | 45 | Studio / 1 Bed |
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Frequently Asked Questions about Where The Heart Is
Is Where The Heart Is in a walkable area?
Where The Heart Is has a walk score of 57. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Where The Heart Is?
According to WA state health department records, Where The Heart Is's license number is 2500.
When does Where The Heart Is's license expire?
According to WA state health department records, Where The Heart Is's license expires on December 31, 2025.
What is the occupancy rate at Where The Heart Is?
Where The Heart Is's occupancy is 85%.
How many beds does Where The Heart Is have?
Where The Heart Is has 84 beds.
What is the address of Where The Heart Is?
Where The Heart Is is located at 410 Norris Street, Burlington, WA 98233.
What is the phone number of Where The Heart Is?
(360) 404-7997 will put you in contact with the team at Where The Heart Is.
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