Show Inspection Reports
Total health inspections
3
Utah average 3.5
Last Health inspection on Mar 2025
Primarily short stays
Residents typically stay for brief periods, with frequent admissions and discharges throughout the year.
Holladay Healthcare Center
Nursing Home in Salt Lake City
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Holladay Healthcare Center
Nursing Home in Salt Lake City
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Holladay Healthcare Center is located in Holladay, Utah. It offers skilled nursing and rehabilitation services. The center provides 24-hour care and a variety of activities to help residents stay active.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
This home is ranked 29th out of 58 homes in Utah.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
This home is ranked 29th out of 58 homes in Utah.Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
3h 29m per day
vs Utah avg
-8%
Standout metric
Physical Therapist is +57% above state avg
| Staff type | Hours / day | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 41m per day | ▼ 42% State avg: 1h 11m per day · National avg: 41m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 11m per day | ▼ 8% State avg: 2h 22m per day · National avg: 2h 21m per day |
|
Total Nursing (Weekend)
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 3h 10m per day | ▼ 10% State avg: 3h 31m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 11m per day | ▲ 57% State avg: 7m per day · National avg: 4m per day |
|
RN (Weekend)
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 39m per day | ▼ 22% State avg: 50m per day · National avg: 29m per day |
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
120
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
80%
Avg. Length of Stay
65 days
Occupancy rate
80%
Avg. Length of Stay
65 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Post-acute recovery
Temporary care
Transitional stays
Breakdown by payment type
Medicare
17% of new residents, usually for short-term rehab.
Typical stay
23 days
Private pay
75% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
7% of new residents, often for long-term daily care.
Typical stay
1 years
Finances and operations
Governmental community
Operated by state authorities.
Home revenue
$11.9M
Surplus of revenue
$1.5M
Governmental community
Operated by state authorities.
Home revenue
$11.9M
Surplus of revenue
$1.5M
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$5.8M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$4.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$10.4M
120-bed community
A larger shared setting that may offer more common spaces and organized community services.
36 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
About this community
Facility TypeNursing Care Facility
StatusRegulated
IssuanceFebruary 1, 1990
CountySalt Lake
CMS Certification Number465109
Staffing
Key information about the people who lead and staff this community.
ContactLen Southwick
Rehabilitation Services
Doctor on Staff
Skilled Nursing
24-Hour Staffing
Specific ProgramsIn-House Therapy, Stay Active
Inspection History
In Utah, the Department of Health and Human Services, Health Facility Licensing conducts regular onsite inspections to ensure compliance with state and federal healthcare standards.
3 visits/inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
Latest inspection
Date
March 24, 2025
Complaint Investigation30 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
Utah average: 14 deficiencies
Inspection Report Summary for Holladay Healthcare Center
The most recent inspection on March 24, 2025, identified deficiencies related to pressure ulcer care, accident hazard prevention, and nurse aide training. Earlier inspections showed a pattern of issues including medication administration, abuse reporting and investigation, infection control, food service, and resident care practices. Complaint investigations substantiated concerns about inadequate pressure ulcer prevention, unsafe environmental hazards, and uncertified nurse aides, as well as failures to report and investigate abuse allegations in prior years. Enforcement actions such as fines or license suspensions were not listed in the available reports. The facility’s deficiencies have persisted over time with recurring themes in resident care, safety, and staff competency.
Health Inspection History
Inspections
Total health citations
25
Utah average 27.7
Citations per inspection
8.33
Utah average 7.62
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
17 of 25 citations resulted from standard inspections; 4 of 25 resulted from complaint investigations; and 4 of 25 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
100% better than Utah averageUtah average: 0.7
Serious Health citations
0
0
100% better than Utah averageUtah average: 2.5
0 critical citations
0 serious citations
25 moderate citations
0 minor citations
Citations history (last 3 years)
Infection Control moderate citation
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Mar 24, 2025
Issues related to preventing and controlling infections, including hygiene practices and safety protocols.
Mar 24, 2025
Corrected
Nursing Services moderate citation
Issues related to the availability and quality of nursing staff and the care they provide.
Mar 24, 2025
Issues related to the availability and quality of nursing staff and the care they provide.
Mar 24, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Corrected
Nutrition moderate citation
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Issues related to food quality, meal service, and resident's nutritional needs.
Mar 24, 2025
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Nursing Homes around Salt Lake City The information below is reported by the Utah Department of Health and Human Services, Health Facility Licensing.
Filter by care type
| City Creek Post Acute |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Salt Lake City (East Central) | 80 | 70.8% | +1% | 3.79 | -36% | +2% | 0 | 18 | 6.0 | 2 | 67 | - | 75 | Avenues Healthcare, Inc. | $7.5M | $3.9M | 52.3% | 465072 | ||||
| Holladay Healthcare Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Salt Lake City | 105 | 80.0% | +14% | 3.48 | -50% | -6% | 0 | 25 | 8.3 | 0 | 81 | A+ | - | Olympus Health, Inc. | $11.9M | $5.8M | 48.9% | 465109 | ||||
| Life Care Center of Bountiful |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Woods Cross | 100 | 44.4% | -37% | 2.92 | -20% | -21% | 3 | 21 | 4.2 | 4 | 69 | - | 62 | Monument Health Bountiful Llc | $7.6M | $3.2M | 42.3% | 465112 | ||||
| First Step House – Stratford Apartments (RS) | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Salt Lake City | 46 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | - | - | - | - | - | - |
| Friends of Switchpoint, Inc DBA Switchpoint Canyon Rim | - |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Salt Lake City | 43 | - | - | - | - | - | - | - | - | 0 | 0 | 0.0 | 0 | - | - | - | - | - | - | - | - |
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7.3 miles from city center
Estimated distance in miles from Salt Lake City's city center to Holladay Healthcare Center's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
130
Employees
126
Contractors
4
Staff to resident ratio
1.51:1
29% worse than Utah averageUtah average ratio: 2.12:1
Avg staff/day
49
Average shift
8 hours
0% compared with Utah averageUtah average: 7.9 hours
Total staff hours (quarter)
35,622
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
11
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.2 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
10.2 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
12
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
9.8 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
50
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.8%
279 contractor hours this quarter
Medical Director: 2
Occupational Therapy Aide: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 50 | 0 | 50 | 13,791 | 91 | 100% | 8.1 |
| Licensed Practical Nurse | 12 | 0 | 12 | 4,066 | 91 | 100% | 9.8 |
| Registered Nurse | 11 | 0 | 11 | 3,851 | 91 | 100% | 10.2 |
| Nurse Aide in Training | 21 | 0 | 21 | 3,380 | 91 | 100% | 7.8 |
| Respiratory Therapy Technician | 5 | 0 | 5 | 1,476 | 87 | 96% | 6.5 |
| RN Director of Nursing | 3 | 0 | 3 | 1,214 | 76 | 84% | 7.1 |
| Dental Services Staff | 3 | 0 | 3 | 1,168 | 65 | 71% | 8 |
| Speech Language Pathologist | 5 | 0 | 5 | 1,087 | 75 | 82% | 7.1 |
| Qualified Social Worker | 2 | 0 | 2 | 859 | 66 | 73% | 7.1 |
| Physical Therapy Assistant | 4 | 0 | 4 | 834 | 76 | 84% | 6 |
| Physical Therapy Aide | 2 | 0 | 2 | 662 | 64 | 70% | 5.8 |
| Clinical Nurse Specialist | 2 | 0 | 2 | 559 | 56 | 62% | 8.9 |
| Administrator | 1 | 0 | 1 | 520 | 65 | 71% | 8 |
| Dietitian | 1 | 0 | 1 | 454 | 60 | 66% | 7.6 |
| Nurse Practitioner | 1 | 0 | 1 | 450 | 50 | 55% | 9 |
| Other Dietary Services Staff | 1 | 0 | 1 | 413 | 53 | 58% | 7.8 |
| Therapeutic Recreation Specialist | 1 | 0 | 1 | 367 | 54 | 59% | 6.8 |
| Other Social Services Staff | 1 | 0 | 1 | 196 | 26 | 29% | 7.5 |
| Occupational Therapy Aide | 0 | 1 | 1 | 185 | 35 | 38% | 5.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 53 | 16 | 18% | 3.3 |
| Medical Director | 0 | 2 | 2 | 41 | 34 | 37% | 0.8 |
50 Certified Nursing Assistant
% of Days
100%
12 Licensed Practical Nurse
% of Days
100%
11 Registered Nurse
% of Days
100%
21 Nurse Aide in Training
% of Days
100%
5 Respiratory Therapy Technician
% of Days
96%
3 RN Director of Nursing
% of Days
84%
3 Dental Services Staff
% of Days
71%
5 Speech Language Pathologist
% of Days
82%
2 Qualified Social Worker
% of Days
73%
4 Physical Therapy Assistant
% of Days
84%
2 Physical Therapy Aide
% of Days
70%
2 Clinical Nurse Specialist
% of Days
62%
1 Administrator
% of Days
71%
1 Dietitian
% of Days
66%
1 Nurse Practitioner
% of Days
55%
1 Other Dietary Services Staff
% of Days
58%
1 Therapeutic Recreation Specialist
% of Days
59%
1 Other Social Services Staff
% of Days
29%
1 Occupational Therapy Aide
% of Days
38%
1 Occupational Therapy Assistant
% of Days
18%
2 Medical Director
% of Days
37%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
86
Medicare
14
16.3% of residents
Medicaid
33
38.4% of residents
Private pay or other
39
45.3% of residents
Programs & Services
Residents Group
Residents meet regularly to discuss policies, care quality, and activities
Active Resident Council
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.2
20% worse than Utah averageUtah average: 9.3
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.8
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.8
24% worse than Utah averageUtah average: 20.1
Long-stay resident measures
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
16.5%
Percent of long-stay residents whose need for help with daily activities has increased
16.5%
5% worse than Utah averageUtah average: 15.7%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
24.4%
Percent of long-stay residents whose ability to move independently worsened
24.4%
15% worse than Utah averageUtah average: 21.3%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.5%
Percent of low risk long-stay residents who lose control of their bowels or bladder
33.5%
45% worse than Utah averageUtah average: 23.1%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.5%
Percent of long-stay residents experiencing one or more falls with major injury
3.5%
32% worse than Utah averageUtah average: 2.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
2.4%
Percent of long-stay high risk residents with pressure ulcers
2.4%
43% better than Utah averageUtah average: 4.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.2%
Percent of long-stay residents with a urinary tract infection
2.2%
5% worse than Utah averageUtah average: 2.1%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
9.2%
Percent of long-stay residents who lose too much weight
9.2%
126% worse than Utah averageUtah average: 4.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
2.8%
Percent of long-stay residents who have depressive symptoms
2.8%
83% better than Utah averageUtah average: 16.5%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
14.6%
Percent of long-stay residents who received an antipsychotic medication
14.6%
8% worse than Utah averageUtah average: 13.5%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
100.0%
In line with Utah averageUtah average: 97.1%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.5%
In line with Utah averageUtah average: 98.0%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
0.55
Number of hospitalizations per 1,000 long-stay resident days.
0.55
54% better than Utah averageUtah average: 1.19
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.53
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.53
65% better than Utah averageUtah average: 1.50
Short-stay resident measures
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.8%
6% better than Utah averageUtah average: 92.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
65% better than Utah averageUtah average: 1.1%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
94.7%
In line with Utah averageUtah average: 91.0%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.5%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
16.5%
5% better than Utah averageUtah average: 17.4%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
7.8%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.8%
34% better than Utah averageUtah average: 11.8%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.0%
100% better than Utah averageUtah average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
66.0%
Percentage of residents at or above expected ability to care for themselves at discharge.
66.0%
23% better than Utah averageUtah average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
55.0%
Rate of successful return to home or community from a skilled nursing facility.
55.0%
9% better than Utah averageUtah average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Holladay Healthcare Center based on CMS SNF Cost Reports.
Occupancy Rate
80.0%
↑ 0.2pp vs 2023
Net Income
$1.5M
↑ ~$633.5K vs 2023
Total Payroll
$6.7M
↓ ~$69.4K vs 2023
Profit Margin
12.6%
↑ 5.2pp vs 2023
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