Show Inspection Reports
Total health inspections
2
State average N/A
Last Health inspection on Jan 2024
Mostly long-term care residents
Most residents stay for extended periods and receive ongoing daily care.
Brothers of Mercy Nursing & Rehabilitation Center
Assisted Living in USA
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Brothers of Mercy Nursing & Rehabilitation Center
Assisted Living in USA
CMS overall rating
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Brothers of Mercy Nursing & Rehabilitation Center is a skilled nursing and rehabilitation facility located in Clarence, NY. It offers a range of services including assisted living, memory care, and outpatient therapy. The center is recognized for its commitment to compassionate care and has received a 5-Star Medicare rating.
Quality ratings
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Staffing hours breakdown
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
Total nursing care / resident
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
4h 15m per day
vs avg
Capacity and availability
High-capacity home
May provide extensive amenities, services and programs.
Total beds
240
This home usually has availability
Lower occupancy suggests more openings may be available.
Occupancy rate
80.2%
Avg. Length of Stay
108 days
Occupancy rate
80.2%
Avg. Length of Stay
108 days
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Long-term daily care
Ongoing support needs
Breakdown by payment type
Medicare
23% of new residents, usually for short-term rehab.
Typical stay
28 days
Private pay
11% of new residents, often for short stays.
Typical stay
9 - 10 months
Medicaid
65% of new residents, often for long-term daily care.
Typical stay
3 - 4 months
Finances and operations
Voluntary non-profit community
Home revenue
$26.7M
Operating deficit
-$395.8K
Voluntary non-profit community
Home revenue
$26.7M
Operating deficit
-$395.8K
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$15.9M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$22.6M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$38.5M
240-bed community
A large-scale community that may provide a wide range of amenities, services, and structured programs.
About this community
Facility TypeNursing Home
StatusActive
CountyErie
License Number1456300N
CMS Certification Number335112
AwardsBest Nursing Home for 2024 by U.S. News & World Report, recognized on Newsweek’s America’s Best Nursing Homes List for New York State.
Owner NameBrothers of Mercy Nursing Home Company, Inc (Not for Profit)
Accept Medicare
Rehabilitation Services
Nursing Services
Skilled Nursing
Licensed Nurses/CNAs
24-Hour Staffing
Rehabilitation
Rehabilitation
Spiritual Care
Outpatient Therapy
Physical Therapy
Occupational Therapy
Speech Therapy
Hospice
Activity Calendars
Specific ProgramsRehabilitation, Outpatient Therapy, Physical Therapy, Occupational Therapy, Speech Therapy, Hospice
Access & Eligibility
Ways to qualify for care at this community, including accepted programs and payment options.
Medicare Accepted
This facility is certified for eligible Medicare services.
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
2 inspections
Inspections are mandatory, regular evaluations conducted by state health departments or regulatory agencies. They ensure the community provides safe, compliant care, covering areas like resident health, staff and management.
2 with citations, 0 without citations
New York average: 9 inspections (5 with citations)
63 complaints
26.3 complaints per 100 occupied beds
New York average: 49.9 complaints per 100 occupied beds
Formal expressions of dissatisfaction or concern made by residents, or their families regarding various aspects of the care, services, and environment provided.
New York average: 79 complaints
Latest inspection
Date
January 9, 2024
Complaint Investigation16 total citations
Citations indicate regulatory violations. A higher number implies the facility had several areas requiring improvement.
New York average: 29 citations
16 deficiencies
Deficiencies indicate regulatory issues. A higher number implies the facility had several areas requiring improvement.
New York average: 22 deficiencies
1
enforcement action
Penalties or interventions imposed by state regulators when facilities do not comply with quality, safety, or regulatory standards.
August 18, 2020 — Stipulation & Order #: NH-20-061
A formal agreement with the state to correct serious or repeated issues.
Inspection Report Summary for Brothers of Mercy Nursing & Rehabilitation Center
The most recent inspection on January 9, 2024, identified multiple quality of care and life safety deficiencies, all of which were corrected by March 1, 2024. Earlier inspections also noted life safety code deficiencies related to egress doors, means of egress, and sprinkler system issues, which were corrected by March 31, 2022. The main themes across these reports involved resident care, environmental safety, and fire safety system maintenance. No fines, enforcement actions, or substantiated complaints were listed in the available reports. The facility appears to have addressed identified issues promptly, showing a pattern of correction following inspections.
Health Inspection History
Inspections
Total health citations
6
State average N/A
Citations per inspection
3
State average N/A
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
All 6 citations resulted from standard inspections.
Breakdown of citation severity (last 3 years)
Critical Health citations
0
0
In line with State averageState average: N/A
Serious Health citations
0
0
In line with State averageState average: N/A
0 critical citations
0 serious citations
5 moderate citations
1 minor citation
Citations history (last 3 years)
Pharmacy moderate citation
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jan 09, 2024
Issues related to medication management, including how drugs are stored, administered, and monitored.
Jan 09, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 09, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 09, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 09, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 09, 2024
Corrected
Quality of Care moderate citation
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 09, 2024
Issues related to how well residents receive appropriate treatment and support for their medical and daily care needs.
Jan 09, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Compare Assisted Living around Usa The information below is reported by the New York State Department of Health.
Filter by care type
| Brothers of Mercy Nursing & Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Clarence | 240 | No | - | - | - |
| Job Haines Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
HC Home Care Professional care delivered in the person's own home — from companionship and errands to skilled nursing and therapy. Allows seniors to age in place. Medicare covers skilled home health when medically necessary.
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Bloomfield (Bloomfield Avenue) | 40 | No | - | 85 | Studio / 1 Bed / Private / Semi-Private Rooms |
| Village Care Homes Assisted Living – Stephen F Austin |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Conroe (Alden Bridge) | 16 | No | - | 27 | Private / Semi-Private Suite |
| Anton’s Assisted Living |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Boerne | 10 | No | - | - | - |
| Fenwick Landing Senior Care Community |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Waldorf | - | No | - | - | - |
Places of interest near Brothers of Mercy Nursing & Rehabilitation Center
0.0 miles from city center
Estimated distance in miles from Clarence's city center to Brothers of Mercy Nursing & Rehabilitation Center's address, calculated via Google Maps.
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Staffing Data (Q2 2025)
This data corresponds to Q2 2025 and is based on CMS Payroll-Based Journal.
Total staff
374
Employees
359
Contractors
15
Staff to resident ratio
2.10:1
0% compared with State averageState average ratio: 0:0
Avg staff/day
130
Average shift
8.1 hours
0% compared with State averageState average: 0 hours
Total staff hours (quarter)
95,345
Nursing staff breakdown
Registered Nurse
Manages medical care and health needs.
Total count
16
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
7.9 hoursNo contractors work on this role.
Licensed Practical Nurse
Assists with medical care and medications.
Total count
72
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.4 hoursNo contractors work on this role.
Certified Nursing Assistant
Helps with daily care and mobility.
Total count
170
Average shift length
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hours
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.5 hoursNo contractors work on this role.
Contractor staffing
Total hours from contractors
0.4%
335 contractor hours this quarter
Clinical Nurse Specialist: 7
RN Director of Nursing: 4
Qualified Social Worker: 2
Medical Director: 1
Occupational Therapy Assistant: 1
Staff by category
| Certified Nursing Assistant | 170 | 0 | 170 | 41,191 | 91 | 100% | 8.5 |
| Licensed Practical Nurse | 72 | 0 | 72 | 22,003 | 91 | 100% | 8.4 |
| Registered Nurse | 16 | 0 | 16 | 5,603 | 91 | 100% | 7.9 |
| Other Dietary Services Staff | 20 | 0 | 20 | 4,761 | 91 | 100% | 7.5 |
| Clinical Nurse Specialist | 9 | 7 | 16 | 3,455 | 67 | 74% | 7.4 |
| Physical Therapy Assistant | 10 | 0 | 10 | 2,814 | 81 | 89% | 7.7 |
| Respiratory Therapy Technician | 9 | 0 | 9 | 2,777 | 89 | 98% | 7.3 |
| Nurse Aide in Training | 17 | 0 | 17 | 2,298 | 67 | 74% | 7.2 |
| Speech Language Pathologist | 11 | 0 | 11 | 2,161 | 87 | 96% | 7.1 |
| Physical Therapy Aide | 9 | 0 | 9 | 1,926 | 82 | 90% | 6.8 |
| Mental Health Service Worker | 5 | 0 | 5 | 1,807 | 64 | 70% | 7.9 |
| Occupational Therapy Aide | 4 | 0 | 4 | 1,573 | 64 | 70% | 7.6 |
| Qualified Social Worker | 3 | 2 | 5 | 901 | 65 | 71% | 7.6 |
| RN Director of Nursing | 1 | 4 | 5 | 525 | 62 | 68% | 7.2 |
| Nurse Practitioner | 1 | 0 | 1 | 456 | 56 | 62% | 8.1 |
| Administrator | 1 | 0 | 1 | 436 | 55 | 60% | 7.9 |
| Dietitian | 1 | 0 | 1 | 431 | 59 | 65% | 7.3 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 150 | 29 | 32% | 5.2 |
| Medical Director | 0 | 1 | 1 | 78 | 26 | 29% | 3 |
170 Certified Nursing Assistant
% of Days
100%
72 Licensed Practical Nurse
% of Days
100%
16 Registered Nurse
% of Days
100%
20 Other Dietary Services Staff
% of Days
100%
16 Clinical Nurse Specialist
% of Days
74%
10 Physical Therapy Assistant
% of Days
89%
9 Respiratory Therapy Technician
% of Days
98%
17 Nurse Aide in Training
% of Days
74%
11 Speech Language Pathologist
% of Days
96%
9 Physical Therapy Aide
% of Days
90%
5 Mental Health Service Worker
% of Days
70%
4 Occupational Therapy Aide
% of Days
70%
5 Qualified Social Worker
% of Days
71%
5 RN Director of Nursing
% of Days
68%
1 Nurse Practitioner
% of Days
62%
1 Administrator
% of Days
60%
1 Dietitian
% of Days
65%
1 Occupational Therapy Assistant
% of Days
32%
1 Medical Director
% of Days
29%
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
178
Medicare
7
3.9% of residents
Medicaid
82
46.1% of residents
Private pay or other
89
50% of residents
Programs & Services
Nurse Aide Training
State-approved Nurse Aide Training and Competency Evaluation Program on-site
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.2
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
10.2
In line with State averageState average: 9.8
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.5
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
24.5
35% worse than State averageState average: 18.1
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
13.6%
Percent of long-stay residents whose need for help with daily activities has increased
13.6%
17% better than State averageState average: 16.4%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
24.2%
Percent of long-stay residents whose ability to move independently worsened
24.2%
46% worse than State averageState average: 16.6%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.8%
Percent of low risk long-stay residents who lose control of their bowels or bladder
35.8%
67% worse than State averageState average: 21.4%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
Percent of long-stay residents experiencing one or more falls with major injury
3.6%
19% worse than State averageState average: 3.0%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
4.1%
Percent of long-stay high risk residents with pressure ulcers
4.1%
42% better than State averageState average: 7.2%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
2.0%
Percent of long-stay residents with a urinary tract infection
2.0%
45% worse than State averageState average: 1.4%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.7%
Percent of long-stay residents who lose too much weight
5.7%
7% better than State averageState average: 6.1%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
5.5%
Percent of long-stay residents who have depressive symptoms
5.5%
70% better than State averageState average: 18.1%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
17.0%
Percent of long-stay residents who received an antipsychotic medication
17.0%
35% worse than State averageState average: 12.6%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
99.5%
9% better than State averageState average: 91.4%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
98.2%
In line with State averageState average: 95.2%
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
92.5%
21% better than State averageState average: 76.6%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
Percent of short-stay residents who newly received an antipsychotic medication
0.4%
72% better than State averageState average: 1.3%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.3%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
90.3%
15% better than State averageState average: 78.8%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Financial Trends
Historical financial and operational data for Brothers of Mercy Nursing & Rehabilitation Center based on CMS SNF Cost Reports.
Occupancy Rate
80.2%
↑ 8.9pp vs 2022
Net Income
-$395.8K
↑ ~$2.5M vs 2022
Total Payroll
$18.7M
↑ ~$1.7M vs 2022
Profit Margin
-1.5%
↑ 7.4pp vs 2022
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