5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
5/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 1st out of 89 homes in Minnesota for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 3h 34m per day | ▲ 234% State avg: 1h 4m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 1h 36m per day | ▲ 159% State avg: 37m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 2h 49m per day | ▲ 11% State avg: 2h 33m per day · National avg: 2h 20m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 6h 44m per day | ▲ 83% State avg: 3h 41m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 19m per day | ▲ 372% State avg: 4m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 2h 29m per day | ▲ 262% State avg: 41m per day · National avg: 28m per day |
Average number of days residents stay at this facility, based on CMS cost report data. Shorter stays often reflect post-acute or rehab care; longer stays reflect long-term care.
Key information about the people who lead and staff this community.
In Minnesota, the Department of Health, Health Regulation Division is the primary authority for conducting onsite inspections and reporting on the quality of care in residential facilities.
This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the Minnesota state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | MN Average | vs. MN Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 9 | 10 | This facility has 10% fewer total deficiencies than a typical Minnesota nursing home (9 vs. MN avg 10).↓ 10% better |
|
Deficiencies per year
Average deficiencies per year since 2023.
| 3 | 3.3 | This facility has 9% fewer deficiencies per year than a typical Minnesota nursing home (3 vs. MN avg 3.3).↓ 9% better |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 1.8 | 10 | This facility has 82% fewer deficiencies per inspection than a typical Minnesota nursing home (1.8 vs. MN avg 10).↓ 82% better |
Inspections
| This Facility | MN Average | vs. MN Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 1 | This facility has had 400% more total inspections than the Minnesota average (5 vs. MN avg 1). More inspections can mean more regulatory scrutiny rather than worse care.↑ 400% more |
Minnesota average 6
Last Health inspection on Oct 2024
Minnesota average 23.2
Minnesota average 3.76
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
10 of 14 citations resulted from standard inspections; and 4 of 14 resulted from complaint investigations.
100% better than Minnesota averageMinnesota average: 0.7
100% worse than Minnesota averageMinnesota average: 0.5
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
348% more staff per resident than Minnesota average
0% compared with Minnesota average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 15 RN Staff are full-time employees. No contractors work on this role.
15
Average shift length. Calculated as total hours divided by days worked and average staff per day.
12.1 hoursAssists with medical care and medications.
All 7 LPN Staff are full-time employees. No contractors work on this role.
7
Average shift length. Calculated as total hours divided by days worked and average staff per day.
11.1 hoursHelps with daily care and mobility.
All 42 CNA Staff are full-time employees. No contractors work on this role.
42
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.1 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
428 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 42 | 0 | 42 | 3,785 | 92 | 100% | 8.1 |
| Registered Nurse | 15 | 0 | 15 | 3,074 | 92 | 100% | 12.1 |
| Licensed Practical Nurse | 7 | 0 | 7 | 1,625 | 83 | 90% | 11.1 |
| Clinical Nurse Specialist | 11 | 0 | 11 | 1,619 | 92 | 100% | 4.3 |
| Physical Therapy Assistant | 5 | 0 | 5 | 685 | 67 | 73% | 6.4 |
| RN Director of Nursing | 1 | 0 | 1 | 513 | 63 | 68% | 8.1 |
| Speech Language Pathologist | 4 | 0 | 4 | 478 | 60 | 65% | 6.5 |
| Other Dietary Services Staff | 1 | 0 | 1 | 436 | 55 | 60% | 7.9 |
| Respiratory Therapy Technician | 4 | 0 | 4 | 422 | 64 | 70% | 5.6 |
| Mental Health Service Worker | 1 | 0 | 1 | 284 | 41 | 45% | 6.9 |
| Qualified Social Worker | 1 | 0 | 1 | 264 | 32 | 35% | 8.2 |
| Administrator | 0 | 1 | 1 | 240 | 60 | 65% | 4 |
| Occupational Therapy Aide | 0 | 1 | 1 | 164 | 42 | 46% | 3.9 |
| Physical Therapy Aide | 1 | 0 | 1 | 124 | 20 | 22% | 6.2 |
| Nurse Practitioner | 1 | 0 | 1 | 87 | 21 | 23% | 4.1 |
| Medical Director | 0 | 1 | 1 | 13 | 20 | 22% | 0.7 |
| Occupational Therapy Assistant | 0 | 1 | 1 | 11 | 3 | 3% | 3.5 |
Includes penalties issued in 2024
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
80% lower than Minnesota averageMinnesota average: $44K
50% fewer fines than Minnesota averageMinnesota average: 2.0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Minnesota averageMinnesota average: 0.4
Penalties are imposed by CMS for violations of federal nursing home regulations.
1 penalty in the past 3 years
Feb 12, 2024 · $9K
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 12, 2024Last updated: Jan 2026
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
98.7%
11% better than Minnesota averageMinnesota average: 88.9%
Percent of short-stay residents who newly received an antipsychotic medication
1.9%
In line with Minnesota averageMinnesota average: 1.9%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
100.0%
21% better than Minnesota averageMinnesota average: 82.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
31.4%
36% worse than Minnesota averageMinnesota average: 23.1%
Percentage of short-stay residents who had an outpatient emergency department visit.
16.8%
20% worse than Minnesota averageMinnesota average: 14.0%
Percentage of SNF residents who experience falls with major injury during their stay.
0.9%
14% worse than Minnesota averageMinnesota average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
64.8%
21% better than Minnesota averageMinnesota average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
68.1%
35% better than Minnesota averageMinnesota average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
76% of new residents, usually for short-term rehab.
24% of new residents, often for short stays.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
10Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Charter House from 2011–2023, based on CMS SNF Cost Reports.
Key figures below are for fiscal year ending in 12/2023.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #11 / 89Payroll — State benchmarkedThis home is ranked 11th out of 89 homes in Minnesota. Shows total annual staff payroll benchmarked to the Minnesota average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Minnesota that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #62 / 89Payroll % — State benchmarkedThis home is ranked 62nd out of 89 homes in Minnesota. Shows payroll as a percentage of revenue versus the Minnesota average. Well-run Minnesota facilities typically land around 61–68% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Minnesota that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents typically stay for a few weeks or months before returning home or moving on.
Most new residents arrive under Medicare (76% of admissions), and a typical Medicare stay runs around 14 days.
Coverage residents most often arrive under.
Coverage residents most often leave under.
4.8 miles from city center
Estimated distance in miles from Rochester's city center to Charter House's address, calculated via Google Maps.
Add your location
The information below is reported by the Minnesota Department of Health, Health Regulation Division.
| Charter House | NH AL | Rochester (Lincolnshire - Arbor Glen) | 330
Facility
330
MN AVG
61
Rank
#3 / 532 | - | - | 8.80
Facility
8.80
MN AVG
4.77
Rank
#1 / 89 | +8% | +85% | $8.8k
Facility
$8.8k
MN AVG
$47.9k
Rank
#51 / 90 | 14
Facility
14
MN AVG
23.2
Rank
#19 / 90 | 2.8
Facility
2.8
MN AVG
3.8
Rank
#20 / 90 | 1 | 15 | A+ |
59
Facility
59
MN AVG
43
Rank
#185 / 632 | Gianrico Farrugia | $19.1MFiscal year ending 12/2023
Facility
$19.1MFiscal year ending 12/2023
MN AVG
$9.9M
Rank
#7 / 89 | $9.8MFiscal year ending 12/2023
Facility
$9.8MFiscal year ending 12/2023
MN AVG
$4.9M
Rank
#11 / 89 | 51.2%Fiscal year ending 12/2023
Facility
51.2%Fiscal year ending 12/2023
MN AVG
50.7%
Rank
#62 / 89 | 245282 | ||||
| Benedictine Living Community-Rochester | NH AL IL MC RC SNF | Rochester (19Th Avenue Northwest) | 62
Facility
62
MN AVG
61
Rank
#225 / 532 |
89.9%
Facility
89.9%
MN AVG
79.7%
Rank
#76 / 331 | +13% | 4.75
Facility
4.75
MN AVG
4.77
Rank
#42 / 89 | -2% | 0% | $10.2k
Facility
$10.2k
MN AVG
$47.9k
Rank
#53 / 90 | 16
Facility
16
MN AVG
23.2
Rank
#21 / 90 | 2.3
Facility
2.3
MN AVG
3.8
Rank
#13 / 90 | 1 | 57 | - |
68
Facility
68
MN AVG
43
Rank
#121 / 632 | Benedictine Health System | $9.8MFiscal year ending 06/2024
Facility
$9.8MFiscal year ending 06/2024
MN AVG
$9.9M
Rank
#23 / 89 | $4.9MFiscal year ending 06/2024
Facility
$4.9MFiscal year ending 06/2024
MN AVG
$4.9M
Rank
#48 / 89 | 50.4%Fiscal year ending 06/2024
Facility
50.4%Fiscal year ending 06/2024
MN AVG
50.7%
Rank
#88 / 89 | 245153 | ||||
| Samaritan Bethany Inc. | NH AL IL MC SNF | Rochester (Lowertown) | 128
Facility
128
MN AVG
61
Rank
#65 / 532 |
66.2%
Facility
66.2%
MN AVG
79.7%
Rank
#234 / 331 | -17% | 4.97
Facility
4.97
MN AVG
4.77
Rank
#29 / 89 | -70% | +4% | $27.6k
Facility
$27.6k
MN AVG
$47.9k
Rank
#63 / 90 | 18
Facility
18
MN AVG
23.2
Rank
#28 / 90 | 2.6
Facility
2.6
MN AVG
3.8
Rank
#18 / 90 | 3 | 89 | A+ |
83
Facility
83
MN AVG
43
Rank
#31 / 632 | Kirby Bakken | $15.3MFiscal year ending 09/2023
Facility
$15.3MFiscal year ending 09/2023
MN AVG
$9.9M
Rank
#24 / 89 | $8.5MFiscal year ending 09/2023
Facility
$8.5MFiscal year ending 09/2023
MN AVG
$4.9M
Rank
#22 / 89 | 55.6%Fiscal year ending 09/2023
Facility
55.6%Fiscal year ending 09/2023
MN AVG
50.7%
Rank
#61 / 89 | 245530 |
Charter House is located in Rochester, Minnesota.
Here are the financial assistance programs available to residents in Minnesota.
Charter House is in the Lincolnshire - Arbor Glen neighborhood of Rochester.
Charter House has a walk score of 59. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
Charter House's occupancy is 18.7%.
Charter House is registered as a non-profit in MN.
Charter House has 330 beds.
Yes — there are 7 photos of Charter House in the photo gallery on this page.
Charter House is located at 211 2Nd Street Nw, Rochester, MN 55901.
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