Brothers of Mercy Sacred Heart Home
Assisted Living · Erie County, NY
Brothers of Mercy Sacred Heart Home
Assisted Living · Erie County, NY
Brothers of Mercy Sacred Heart Home accepts Medicare.
Brothers of Mercy Sacred Heart Home is a 105-bed assisted living and memory care community administrated by the facility’s leadership at 4526 Ransom Road in Clarence, New York, in Erie County. Owned and operated by Brothers of Mercy Sacred Heart Home, Inc., a faith-based nonprofit with roots dating to 1946, the facility is classified as an Adult Home under New York State law and licensed by the New York State Department of Health, Office of Aging and Long Term Care. The community is certified to accept Medicare. The facility’s structural model, called the Wellness Neighborhoods, comprises six household-style residential units housing 16 residents each, distinguished from standard institutional floor plans by individual living and dining spaces, country kitchens, fireside lounges, and patios or secured courtyards for each neighborhood.
The New York State Department of Health, Office of Aging and Long Term Care conducts compliance oversight. The available inspection record covers one cycle. A complaint investigation on June 20, 2025, identified zero deficiencies. A renewal inspection on November 21, 2024, cited three deficiencies related to operating certificates, resident services, and medication management. Complaint investigations in August 2023 and June 2025 were unsubstantiated. No fines, immediate jeopardy findings, or enforcement actions appear in the public record. Two complaints total have been logged, a rate of 49.9 per 100 occupied beds, consistent with the state benchmark.
Staffing operates on a 24-hour model with licensed nurses and CNAs on-site. Services include skilled nursing, rehabilitation, outpatient therapy, spiritual care, and hospice. Medicare is accepted. The facility offers the Stellar Enrichment Program, providing individualized programming for residents. Confirmed amenities include a chapel, transportation, housekeeping and laundry, air conditioning, kitchenettes, lounge areas, television, telephone, and pet-friendly accommodations.
Brothers of Mercy Sacred Heart Home is suited for individuals requiring assisted living with enhanced care, those with memory-related conditions, and those needing post-acute rehabilitation or hospice services. Families should ask about the Stellar Enrichment Program specifics, current staffing ratios during shifts, protocols for managing behavioral changes in memory care residents, and whether the facility’s faith-based mission aligns with their preferences before placement.
105-bed community
A larger shared setting that may offer more common spaces and organized community services.
Walk Score: 51 / 100
Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
About this community
Facility TypeAdult Home
StatusActive
CountyErie
License Number240-E-845
Owner NameBrothers Of Mercy Sacred Heart Home, Inc.
Accept Medicare
Rehabilitation Services
Licensed Nurses/CNAs
24-Hour Staffing
Specific ProgramsOutpatient Therapy, Hospice
Inspection History
In New York, the Department of Health, Office of Aging and Long Term Care performs unannounced onsite inspections to monitor compliance with state and federal healthcare regulations.
Since 2023 · 3 years of data
0 enforcement actions
3 citations
2 complaints
1 inspection
0 complaint investigations
Inspection Scorecard
This scorecard compares key inspection, citation, and complaint metrics at this facility against the New York state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Since 2023 vs. New York state average
Overall vs. NY average
1 Worse
Metrics worse than New York average:
• Inspection citation rate (79% above) 9 Better Metrics better than New York average:
• Total citations (90% below)
• Citations per year (90% below)
• Citations per inspection (6% below)
• Total inspections (89% below)
• Inspections with citations (80% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
• Inspection citation rate (79% above) 9 Better Metrics better than New York average:
• Total citations (90% below)
• Citations per year (90% below)
• Citations per inspection (6% below)
• Total inspections (89% below)
• Inspections with citations (80% below)
• Total complaints (97% below)
• Complaints per year (97% below)
• Complaints per bed (96% below)
• Complaint investigations (100% below)
Latest Inspection
June 20, 2025
Complaint Investigation
Citations
Citations are formal regulatory issues recorded during state inspections.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total citations
Formal regulatory issues recorded by inspectors across all inspection types.
| 3 | 29 | This facility has 90% fewer total citations than a typical New York assisted living residence (3 vs. NY avg 29).↓ 90% better |
|
Citations per year
Average citations per year since 2023.
| 1 | 9.7 | This facility has 90% fewer citations per year than a typical New York assisted living residence (1 vs. NY avg 9.7).↓ 90% better |
|
Citations per inspection
Average citations per inspection.
| 3 | 3.2 | This facility has 6% fewer citations per inspection than a typical New York assisted living residence (3 vs. NY avg 3.2).↓ 6% better |
Inspections
State inspections evaluate whether the facility meets health and safety standards.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 1 | 9 | This facility has 89% fewer total inspections than a typical New York assisted living residence (1 vs. NY avg 9).↓ 89% better |
|
Inspections with citations
Inspections that resulted in at least one regulatory citation.
| 1 | 5 | This facility has 80% fewer inspections with citations than a typical New York assisted living residence (1 vs. NY avg 5).↓ 80% better |
|
Inspection citation rate
Percentage of inspections that resulted in at least one citation.
| 100% | 56% | This facility has 44 percentage points higher inspection citation rate than a typical New York assisted living residence (100% vs. NY avg 56%).↑ 44% worse |
Complaints & Investigations
Complaints are formal concerns filed by residents, families, or staff. Investigations are on-site follow-ups.
| Metric | This Facility | NY Average | vs. NY Avg |
|---|---|---|---|
|
Total complaints
Formal expressions of concern made by residents, families, or staff.
| 2 | 79 | This facility has 97% fewer total complaints than a typical New York assisted living residence (2 vs. NY avg 79).↓ 97% better |
|
Complaints per year
Average complaints per year since 2023.
| 0.7 | 26.3 | This facility has 97% fewer complaints per year than a typical New York assisted living residence (0.7 vs. NY avg 26.3).↓ 97% better |
|
Complaints per bed
Size-adjusted complaint rate based on occupied beds.
| 0.02 | 0.50 | This facility has 96% fewer complaints per bed than a typical New York assisted living residence (0.02 vs. NY avg 0.5).↓ 96% better |
|
Complaint investigations
On-site investigations triggered by complaints filed with New York regulators.
| 0 | 15 | This facility has 100% fewer complaint investigations than a typical New York assisted living residence (0 vs. NY avg 15).↓ 100% better |
Inspection Reports Summary
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
The most recent inspection on June 20, 2025, found no violations. Earlier inspections showed a mix of results, with the November 21, 2024 renewal inspection citing three deficiencies related to operating certificates, resident services, and medication management. Complaint investigations in August 2023 and June 2025 were unsubstantiated and did not identify any violations. No fines, immediate jeopardy findings, or enforcement actions were listed in the available reports. The inspection history suggests some issues appeared in late 2024 but were not present in the most recent review, indicating improvement.
Read the full inspection reports for this facility, including detailed findings and corrective actions.
Show Inspection ReportsLawsuit overview for Brothers of Mercy Sacred Heart Home
Summary of court-record activity tied to this facility, compiled from publicly available case dockets.
Source: State court e-filing records
Total Cases
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
4
Every lawsuit on record involving this facility since the earliest filing. Long-term volume signals overall legal exposure.
4
Active Cases
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Lawsuits still moving through the courts. Active claims can affect day-to-day operations, settlement risk, and insurance posture.
0
Closed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
4
4 Disposed
Cases that have been disposed of — dismissed, settled, or decided. Shows how the facility has historically resolved disputes.
4
4 Disposed
Since
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Year of the earliest case on record. A long history with steady filings suggests persistent issues; a recent first filing means newer exposure.
2017
Most Recent
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2025
Year of the most recent filing. Recent activity means legal disputes are still being raised against this facility.
2025
Financial Assistance for
Assisted Living in New York
Brothers of Mercy Sacred Heart Home is located in Clarence, New York.
Here are the financial assistance programs available to residents in New York.
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0.0 miles from city center
Estimated distance in miles from Clarence's city center to Brothers of Mercy Sacred Heart Home's address, calculated via Google Maps.
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The information below is reported by the New York State Department of Health.
Filter by care type
| Brothers of Mercy Nursing & Rehabilitation Center |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Clarence | 240 | No | 51 | Brothers Of Mercy Nursing Home Company, Inc (Not For Profit) | 11 | - | - | - | - | - |
| Brompton Heights of Williamsville |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
IL Independent Living Lifestyle-focused communities for older adults offering dining, activities, and transportation with minimal personal care. Best for active, independent seniors who want community without medical support.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Williamsville | 200 | No | 22 | Brompton Heights, Inc. | 23 | 65.2% | 18 | 38 | 1.7 | - |
| Brothers of Mercy Sacred Heart Home |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Clarence | 105 | No | 51 | - | 3 | - | - | - | - | - |
| Elderwood Village at Bassett Park |
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence.
MC Memory Care Secured, specialized care for people living with Alzheimer's or dementia. Staff trained in cognitive impairment, with higher staff-to-resident ratios and an environment designed to reduce confusion and wandering risk.
RC Respite Care Short-term temporary care — days to weeks — to give family caregivers a break. Full care provided during the stay. Often used after hospitalization or to trial a facility before a permanent placement decision. | Buffalo (Bassett Road) | 105 | Yes | 39 | 245 Bassett Road Operating Company, LLC | 13 | 46.2% | 10 | 16 | 1.2 | - |
| Canterbury Woods |
NH Nursing Home Licensed facility providing 24/7 skilled nursing care for residents with complex, ongoing medical needs. Staffed by RNs, LPNs, and CNAs. Inspected and star-rated annually by CMS. Accepts Medicare (short-term rehab) and Medicaid (long-term care).
AL Assisted Living A licensed, long-term care setting for seniors or individuals with disabilities who need help with daily activities — like bathing, dressing, and medication management — but not 24-hour skilled nursing. Offers housing, meals, and around-the-clock support while aiming to maximize resident independence. | Williamsville | 50 | No | 81 | Episcopal Church Home And Affiliates Life Care Community, Inc (Not For Profit) | 8 | - | - | - | - | - |
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Frequently Asked Questions about Brothers of Mercy Sacred Heart Home
Is Brothers of Mercy Sacred Heart Home in a walkable area?
Brothers of Mercy Sacred Heart Home has a walk score of 51. Moderately walkable. Some errands can be accomplished on foot, with a mix of nearby amenities.
What is the license number of Brothers of Mercy Sacred Heart Home?
According to NY state health department records, Brothers of Mercy Sacred Heart Home's license number is 240-E-845.
How many beds does Brothers of Mercy Sacred Heart Home have?
Brothers of Mercy Sacred Heart Home has 105 beds.
Are there photos of Brothers of Mercy Sacred Heart Home?
Yes — there are 11 photos of Brothers of Mercy Sacred Heart Home in the photo gallery on this page.
What is the address of Brothers of Mercy Sacred Heart Home?
Brothers of Mercy Sacred Heart Home is located at 4526 Ransom Road.
What is the phone number of Brothers of Mercy Sacred Heart Home?
(716) 759-2644 will put you in contact with the team at Brothers of Mercy Sacred Heart Home.
What county is Brothers of Mercy Sacred Heart Home located in?
Brothers of Mercy Sacred Heart Home is in Erie County.
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