1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
1/5
CMS (the Centers for Medicare & Medicaid Services) is the federal agency that rates nursing home quality. Its Overall Rating runs from 1 to 5 stars, combining health inspections, staffing, and quality measures, with inspections weighted most heavily.
Consulate Health Care of Norfolk is a distinguished facility, boasting a substantial capacity of 222 beds for skilled nursing that aligns perfectly with nursing home requirements. Within this establishment, a strong sense of community is evident, fostering a supportive and caring environment. Their expertise extends to a wide spectrum of services, including short-term rehabilitation and long-term care. These services encompass physical, occupational, and speech therapies, ensuring a holistic approach to care.
Furthermore, Consulate Health Care of Norfolk excels as a memory care center. Their specialization also extends to the care of medically complex patients, supported by a comprehensive discharge planning program and post-acute care services. The patient care experience at this facility is exceptional, marked by a profound commitment to compassion and an unwavering dedication to exceeding expectations.
The Overall CMS Rating combines results from health inspections, staffing levels and quality measures. Health inspections carry the most weight. Staffing and quality scores can increase or decrease the final rating based on performance compared to state and national standards.
Based on the results of the facility's three most recent standard inspections and any complaint investigations. CMS reviews the number, scope, and severity of deficiencies, with more recent findings weighted more heavily.
Measures average nursing staff hours per resident per day, including Registered Nurses (RNs) and total nursing staff. Ratings are adjusted based on the level of care residents require and are compared to state and national benchmarks.
Based on clinical and physical health indicators reported to CMS, such as hospital readmissions, falls, pressure ulcers, and improvements in mobility. These measures reflect how well residents' health needs are being managed.
Daily nursing hours per resident by staff type, reported to CMS. Higher is generally better — compare this facility to state and national averages to see where staffing stands.
This home is ranked 64th out of 89 homes in Virginia for nurse hours. Total adjusted nursing hours per resident per day, combining RN, LPN, and aide time. CMS adjusts this for case-mix so facilities can be fairly compared.
| Staff type | Hours / Day / Resident | vs state avg |
|---|---|---|
|
Registered Nurse (RN)
RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.
| 17m per day | ▼ 59% State avg: 41m per day · National avg: 41m per day |
|
LPN / LVN
Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.
| 50m per day | ▼ 17% State avg: 1h 0m per day · National avg: 52m per day |
|
Nurse Aide
Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.
| 1h 47m per day | ▼ 16% State avg: 2h 8m per day · National avg: 2h 21m per day |
|
Weekend Total Nursing
Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.
| 2h 34m per day | ▼ 23% State avg: 3h 19m per day · National avg: 3h 26m per day |
|
Physical Therapist
Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.
| 3m per day | ▼ 39% State avg: 5m per day · National avg: 4m per day |
|
Weekend RN
Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.
| 12m per day | ▼ 59% State avg: 28m per day · National avg: 29m per day |
In Virginia, the Department of Social Services (for assisted living facilities) and the Department of Health (for nursing homes) perform the inspections required to maintain state and federal licensing.
This scorecard compares key inspection, citation, and complaint metrics at this facility against the Virginia state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.
Deficiencies
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total deficiencies
Formal regulatory issues recorded by inspectors across all inspection types.
| 49 | 32 | This facility has 53% more total deficiencies than a typical Virginia nursing home (49 vs. VA avg 32).↑ 53% worse |
|
Deficiencies per year
Average deficiencies per year since 2017.
| 5.4 | 3.6 | This facility has 50% more deficiencies per year than a typical Virginia nursing home (5.4 vs. VA avg 3.6).↑ 50% worse |
|
Deficiencies per inspection
Average deficiencies per inspection.
| 9.8 | 2.3 | This facility has 326% more deficiencies per inspection than a typical Virginia nursing home (9.8 vs. VA avg 2.3).↑ 326% worse |
Inspections
| This Facility | VA Average | vs. VA Avg |
|---|---|---|---|
|
Total inspections
Combined count of all routine and focused inspections. Excludes complaint investigations.
| 5 | 14 | This facility has 64% fewer total inspections than a typical Virginia nursing home (5 vs. VA avg 14).↓ 64% better |
An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.
Virginia average 4.2
Last Health inspection on Jul 2024
Virginia average 38.4
Virginia average 8.93
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
45 of 54 citations resulted from standard inspections; and 9 of 54 resulted from complaint investigations.
150% worse than Virginia averageVirginia average: 0.4
100% worse than Virginia averageVirginia average: 1
Corrected
Corrected
Corrected
Corrected
Reporting period: October 1 – December 31, 2025 (Q4 2025). Source: CMS Payroll-Based Journal report.
53% fewer staff per resident than Virginia average
0% compared with Virginia average
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Manages medical care and health needs.
All 10 RN Staff are full-time employees. No contractors work on this role.
10
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hoursAssists with medical care and medications.
All 25 LPN Staff are full-time employees. No contractors work on this role.
25
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.9 hoursHelps with daily care and mobility.
All 75 CNA Staff are full-time employees. No contractors work on this role.
75
Average shift length. Calculated as total hours divided by days worked and average staff per day.
8.8 hours
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
Total hours from contractors
2,253 contractor hours this quarter
This data comes from the CMS Payroll-Based Journal report covering October 1 – December 31, 2025.
| Certified Nursing Assistant | 75 | 0 | 75 | 25,918 | 92 | 100% | 8.8 |
| Licensed Practical Nurse | 25 | 0 | 25 | 11,319 | 92 | 100% | 8.9 |
| Registered Nurse | 10 | 0 | 10 | 2,035 | 89 | 97% | 8.8 |
| Other Dietary Services Staff | 5 | 0 | 5 | 1,278 | 92 | 100% | 7.1 |
| Clinical Nurse Specialist | 4 | 0 | 4 | 1,221 | 87 | 95% | 7.5 |
| Dental Services Staff | 2 | 0 | 2 | 906 | 73 | 79% | 7.9 |
| Nurse Practitioner | 3 | 0 | 3 | 825 | 65 | 71% | 8 |
| RN Director of Nursing | 1 | 0 | 1 | 775 | 86 | 93% | 9 |
| Respiratory Therapy Technician | 0 | 3 | 3 | 745 | 65 | 71% | 6.8 |
| Administrator | 1 | 0 | 1 | 528 | 66 | 72% | 8 |
| Dietitian | 1 | 0 | 1 | 507 | 64 | 70% | 7.9 |
| Qualified Social Worker | 0 | 4 | 4 | 481 | 70 | 76% | 5.6 |
| Speech Language Pathologist | 0 | 1 | 1 | 379 | 55 | 60% | 6.9 |
| Physical Therapy Aide | 0 | 6 | 6 | 360 | 64 | 70% | 4.8 |
| Mental Health Service Worker | 1 | 0 | 1 | 352 | 44 | 48% | 8 |
| Occupational Therapy Aide | 0 | 3 | 3 | 107 | 18 | 20% | 4.9 |
| Physical Therapy Assistant | 0 | 5 | 5 | 92 | 42 | 46% | 1.9 |
| Occupational Therapy Assistant | 0 | 3 | 3 | 52 | 34 | 37% | 1.5 |
| Medical Director | 0 | 1 | 1 | 36 | 66 | 72% | 0.6 |
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
74% lower than Virginia averageVirginia average: $52K
43% fewer fines than Virginia averageVirginia average: 1.8
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Virginia averageVirginia average: 0.1
No penalties in the past 3 years
No civil money penalties or payment denials were reported in the last 3 years.
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
8.8
14% better than Virginia averageVirginia average: 10.1
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
17.7
10% better than Virginia averageVirginia average: 19.7
CMS star rating based on long-stay quality measure performance. 5 stars = significantly above average, 1 star = significantly below average.
Percent of long-stay residents whose need for help with daily activities has increased
14.0%
17% better than Virginia averageVirginia average: 16.8%
Percent of long-stay residents whose ability to move independently worsened
13.8%
30% better than Virginia averageVirginia average: 19.7%
Percent of low risk long-stay residents who lose control of their bowels or bladder
25.3%
12% worse than Virginia averageVirginia average: 22.6%
Percent of long-stay residents experiencing one or more falls with major injury
0.8%
77% better than Virginia averageVirginia average: 3.6%
Percent of long-stay high risk residents with pressure ulcers
6.7%
24% worse than Virginia averageVirginia average: 5.4%
Percent of long-stay residents with a urinary tract infection
0.3%
82% better than Virginia averageVirginia average: 1.5%
Percent of long-stay residents who lose too much weight
8.5%
45% worse than Virginia averageVirginia average: 5.9%
Percent of long-stay residents who have depressive symptoms
2.5%
83% better than Virginia averageVirginia average: 14.9%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
70.9%
22% worse than Virginia averageVirginia average: 91.3%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.4%
8% worse than Virginia averageVirginia average: 94.0%
CMS star rating based on short-stay quality measure performance. 5 stars = much above average, 1 star = much below average.
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
32.4%
57% worse than Virginia averageVirginia average: 74.9%
Percent of short-stay residents who newly received an antipsychotic medication
2.2%
81% worse than Virginia averageVirginia average: 1.2%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
26.8%
64% worse than Virginia averageVirginia average: 73.6%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
11.3%
49% better than Virginia averageVirginia average: 22.0%
Percentage of short-stay residents who had an outpatient emergency department visit.
14.8%
26% worse than Virginia averageVirginia average: 11.7%
Percentage of SNF residents who experience falls with major injury during their stay.
2.9%
282% worse than Virginia averageVirginia average: 0.8%
Percentage of residents at or above expected ability to care for themselves at discharge.
35.0%
35% worse than Virginia averageVirginia average: 53.7%
Rate of successful return to home or community from a skilled nursing facility.
29.1%
42% worse than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
3% of new residents, usually for short-term rehab.
29% of new residents, often for short stays.
68% of new residents, often for long-term daily care.
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Total residents
195Residents meet regularly to discuss policies, care quality, and activities
Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.
Data sourced from CMS Long-Term Care Facility Characteristics quarterly report. Payer mix reflects the current resident census by primary payment source.
Historical financial and operational data for Consulate Health Care of Norfolk from 2011–2023, based on CMS SNF Cost Reports.
Based on CMS SNF Cost Report for fiscal year ending in 12/2023.
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Net patient revenue — what the home actually collects for resident care, after contractual allowances, bad debt and discounts are subtracted from its gross charges (CMS cost report, Worksheet G-3). It covers resident care only; money the home earns from other sources is shown separately as "Other income."
Net patient income: net patient revenue minus the home's total operating expenses. A positive figure means it earns more from resident care than it spends to deliver it; a negative figure means the opposite. It excludes non-operating "other income."
Money the home earns outside of resident care — such as investments, grants, rentals and other non-operating sources (CMS cost report, Worksheet G-3). It is tracked separately from net patient revenue: it is not part of that figure, and it is not included in net patient income.
Staff salaries plus wage-related costs — benefits such as payroll taxes, health insurance and retirement — from the home's own accounting records (CMS cost report, Worksheet A). Contract or agency labor is counted separately, under other operating costs.
Rank #56 / 89Payroll — State benchmarkedThis home is ranked 56th out of 89 homes in Virginia. Shows total annual staff payroll benchmarked to the Virginia average. Higher payroll investment relative to peers often signals better staffing and less reliance on cheaper contract labor.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Payroll as a share of revenue: staff salaries and wage-related benefits divided by net patient revenue. A higher figure means more of each revenue dollar goes to staff pay.
Rank #78 / 89Payroll % — State benchmarkedThis home is ranked 78th out of 89 homes in Virginia. Shows payroll as a percentage of revenue versus the Virginia average. Well-run Virginia facilities typically land around 51–60% — the top third Statewide. Below 25% may signal understaffing or heavy agency use — read with Staffing ratings.Rankings are based only on facilities in Virginia that report data for that category. Facilities without available data are excluded from the ranking.Click the rank badge to see the full State ranking.Click here to see the full State ranking.
Everything it costs to run the home apart from payroll — food, utilities, supplies, maintenance, contract labor and administration. Calculated as total operating expense minus payroll (staff salaries and wage-related benefits).
The home's total operating expense for the year — all the costs of running it, salaries included (CMS cost report, Worksheet G-3).
Most residents stay for extended periods and receive ongoing daily care.
Most new residents arrive under Medicaid (68% of admissions), and a typical Medicaid stay runs around 9 - 10 months.
Coverage residents most often arrive under.
Coverage residents most often leave under.
2.6 miles from city center
Estimated distance in miles from Norfolk's city center to Consulate Health Care of Norfolk's address, calculated via Google Maps.
— 1.72 miles to nearest hospital (Sentara Norfolk General Hospital -Advanced Heart Failure)
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The information below is reported by the Virginia Department of Social Services and Department of Health.
| Harbor‘s Edge | NH AL IL MC | Norfolk (Fort Norfolk) | 33
Facility
33
VA AVG
95
Rank
#338 / 371 |
100.0%
Facility
100.0%
VA AVG
85.7%
Rank
#1 / 314 | +17% | 6.62
Facility
6.62
VA AVG
3.74
Rank
#3 / 89 | +10% | +77% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 93 | 20
Facility
20
VA AVG
38.4
Rank
#32 / 90 | 5.0
Facility
5.0
VA AVG
8.9
Rank
#22 / 90 | - | 29 | - |
46
Facility
46
VA AVG
44
Rank
#202 / 449 | Cathy L'heureux | $32.5M
Facility
$32.5M
VA AVG
$18.3M
Rank
#15 / 89 | $12.3M
Facility
$12.3M
VA AVG
$6.9M
Rank
#28 / 89 | 37.8%
Facility
37.8%
VA AVG
39.7%
Rank
#73 / 89 | 495395 | ||||
| Autumn Care of Norfolk | NH HC MC RC | Norfolk (Foxhall) | 120
Facility
120
VA AVG
95
Rank
#89 / 371 |
90.5%
Facility
90.5%
VA AVG
85.7%
Rank
#43 / 314 | +6% | 3.24
Facility
3.24
VA AVG
3.74
Rank
#71 / 89 | -26% | -13% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 93 | 43
Facility
43
VA AVG
38.4
Rank
#58 / 90 | 14.3
Facility
14.3
VA AVG
8.9
Rank
#75 / 90 | - | 113 | - |
56
Facility
56
VA AVG
44
Rank
#143 / 449 | Celia Soper | $10.8M
Facility
$10.8M
VA AVG
$18.3M
Rank
#80 / 89 | $6.5M
Facility
$6.5M
VA AVG
$6.9M
Rank
#65 / 89 | 59.9%
Facility
59.9%
VA AVG
39.7%
Rank
#4 / 89 | 495253 | ||||
| Norview Heights Rehabilitation and Nursing | NH HC PC RC | Norfolk (Fairmont Park) | 60
Facility
60
VA AVG
95
Rank
#273 / 371 |
90.8%
Facility
90.8%
VA AVG
85.7%
Rank
#42 / 314 | +6% | 3.27
Facility
3.27
VA AVG
3.74
Rank
#64 / 89 | -52% | -13% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 93 | 46
Facility
46
VA AVG
38.4
Rank
#62 / 90 | 9.2
Facility
9.2
VA AVG
8.9
Rank
#51 / 90 | 1 | 55 | - |
30
Facility
30
VA AVG
44
Rank
#304 / 449 | Kelli Marshall-Hodges | $6.9M
Facility
$6.9M
VA AVG
$18.3M
Rank
#89 / 89 | $4.2M
Facility
$4.2M
VA AVG
$6.9M
Rank
#88 / 89 | 60.4%
Facility
60.4%
VA AVG
39.7%
Rank
#12 / 89 | 495309 | ||||
| Signature Healthcare of Norfolk | NH HC MC PC RC | Norfolk (Ghent) | 169
Facility
169
VA AVG
95
Rank
#29 / 371 |
92.3%
Facility
92.3%
VA AVG
85.7%
Rank
#30 / 314 | +8% | 3.39
Facility
3.39
VA AVG
3.74
Rank
#56 / 89 | +11% | -9% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 93 | 47
Facility
47
VA AVG
38.4
Rank
#64 / 90 | 15.7
Facility
15.7
VA AVG
8.9
Rank
#83 / 90 | 3 | 154 | - |
88
Facility
88
VA AVG
44
Rank
#21 / 449 | Dr. Cie Ake | $13.4M
Facility
$13.4M
VA AVG
$18.3M
Rank
#47 / 89 | $6.3M
Facility
$6.3M
VA AVG
$6.9M
Rank
#55 / 89 | 47.1%
Facility
47.1%
VA AVG
39.7%
Rank
#70 / 89 | 495068 | ||||
| Consulate Health Care of Norfolk | NH MC | Norfolk (Colonial Place) | 222
Facility
222
VA AVG
95
Rank
#10 / 371 |
87.3%
Facility
87.3%
VA AVG
85.7%
Rank
#66 / 314 | +2% | 3.32
Facility
3.32
VA AVG
3.74
Rank
#64 / 89 | -33% | -11% | $0
Facility
$0
VA AVG
$54.3k
Rank
#1 / 93 | 54
Facility
54
VA AVG
38.4
Rank
#73 / 90 | 10.8
Facility
10.8
VA AVG
8.9
Rank
#60 / 90 | 3 | 158 | - |
77
Facility
77
VA AVG
44
Rank
#56 / 449 | Amir Hajimomenian | $15.5M
Facility
$15.5M
VA AVG
$18.3M
Rank
#44 / 89 | $8.0M
Facility
$8.0M
VA AVG
$6.9M
Rank
#56 / 89 | 51.5%
Facility
51.5%
VA AVG
39.7%
Rank
#78 / 89 | 495273 |
Consulate Health Care of Norfolk is located in Norfolk, Virginia.
Here are the financial assistance programs available to residents in Virginia.
Consulate Health Care of Norfolk is in the Colonial Place neighborhood of Norfolk.
Consulate Health Care of Norfolk has a walk score of 77. Very walkable. Most errands can be accomplished on foot, and many essentials are within a short walk.
Consulate Health Care of Norfolk's occupancy is 87.3%.
Yes — there is 1 photo of Consulate Health Care of Norfolk in the photo gallery on this page.
Consulate Health Care of Norfolk is located at 3900 Llewellyn Ave, Norfolk, VA 23504.
(757) 625-5363 will put you in contact with the team at Consulate Health Care of Norfolk.
Yes — Consulate Health Care of Norfolk is a CMS-certified provider of Medicare and Medicaid.
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