Total health inspections
4
Virginia average 4.2
Last Health inspection on Nov 2024
Mix of rehab and long-term care
This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.
Pheasant Ridge Nursing and Rehab Center
Nursing Home
Pheasant Ridge Nursing and Rehab Center
Nursing Home
Overview of Pheasant Ridge Nursing and Rehab Center
Pheasant Ridge Nursing and Rehab Center, a remarkable senior living community in Roanoke, VA, invites seniors to enjoy its scenic environment while offering memory care and skilled nursing services. The community’s mission is to support residents in maintaining their independence while prioritizing their safety and comfort all the time. With thoughtfully designed resident agreements tailored to each individual, this community ensures peace of mind for all.
At Pheasant Ridge Nursing and Rehab Center, residents can explore new hobbies and rediscover past ones through a variety of exciting activities and events. There are ample opportunities to socialize with friends and stay active through the community’s wide range of amenities and services. The Center also offers multiple dining options regularly, catering to different dietary needs and preferences. Thus, seniors can enjoy a fulfilling retirement in this vibrant community.
Quality ratings
Official CMS rating based on health inspections, staffing and quality measures.
Official CMS rating based on deficiencies found during state health inspections.
Official CMS rating based on nurse staffing hours per resident per day.
Official CMS rating based on clinical outcomes for residents.
Nursing care per resident
Average daily nursing hours per resident (adjusted for acuity). Higher values indicate more nursing time per resident.
Staffing hours breakdown
Hours of care per resident per day, broken down by staff type. Data from CMS Medicare.
Registered Nurse (RN)
Registered nurse hours per resident per day.
Registered nurse hours per resident per day.
LPN / LVN
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Licensed Practical Nurse / Licensed Vocational Nurse hours per resident per day.
Nurse Aide
Nurse aide hours per resident per day.
Nurse aide hours per resident per day.
Total Nursing (Weekend)
Total number of nurse staff hours per resident per day on weekends.
Total number of nurse staff hours per resident per day on weekends.
Physical Therapist
Physical therapist staff hours per resident per day.
Physical therapist staff hours per resident per day.
RN (Weekend)
Registered nurse hours per resident per day on weekends.
Registered nurse hours per resident per day on weekends.
Capacity and availability
Medium-capacity home
Offers a balance of services and community atmosphere.
Total beds
101
This home usually has limited availability
Occupancy is moderate, suggesting balanced demand.
Occupancy rate
89.3%
Residents per day (avg)
89
Occupancy rate
89.3%
Residents per day (avg)
89
Who this home usually serves
Show admissions and discharges
TYPE OF STAY
Might be optimal for
Flexible care needs
Breakdown by payment type
Medicare
27% of new residents, usually for short-term rehab.
Typical stay
1 - 2 months
Private pay
45% of new residents, often for short stays.
Typical stay
1 - 2 months
Medicaid
28% of new residents, often for long-term daily care.
Typical stay
9 - 10 months
Finances and operations
Proprietary home
Corporation
Home revenue
$14.5M
Profit
$1.2M
Proprietary home
Corporation
Home revenue
$14,467,082.00
Profit
$1,186,206.00
Payroll costs
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
$4.6M
The portion of the home's budget spent on staff, including nurses, caregivers, and other employees who support care and operations.
Other operating costs
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
$8.7M
All remaining costs needed to run the home, such as food, utilities, building maintenance, supplies and administrative expenses.
Total costs
$13.3M
29 years in operation
A longer operating history, which may indicate experience navigating regulations and delivering ongoing care.
Walk Score: 15 / 100
Car-dependent. Most errands require a car, with limited nearby walkable options.
BBB Rating: A+ (Not Accredited)
An independent rating from the Better Business Bureau based on factors such as complaint history, transparency, and business practices.
How BBB ratings work
How BBB ratings work
Additional licensing details
CMS Certification Number:
495325
Staffing
Key information about the people who lead and staff this community.
Leadership
Contact:
Mr. Phillip Jerman, Executive Director
What does this home offer?
Accept Medicaid: Yes
Total Residents: 101
Building Type: 3-story
Types of Care at Pheasant Ridge Nursing and Rehab Center
Memory Care
Skilled Nursing
Compare Nursing Homes around Roanoke
The information below is reported by the Virginia Department of Social Services and Department of Health.
Brandon Oaks Nursing and Rehabilitation Center
+16%
+42%
+4%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Roanoke
62
No
-
33
NEFF, HEATHER
89.5%
$10,548,485.00
$5,871,705.00
55.7%
57.40
5.3278
-
12
-
+16%+42%+4%
Our Lady of the Valley
-15%
+1%
+3%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Roanoke (Gainsboro)
189
No
A+
68
RAWLINGS, DAVID
88.2%
$16,424,252.00
$6,720,888.00
40.9%
64.70
3.7870
-
14
-
-15%+1%+3%
South Roanoke Nursing and Rehabilitation
-15%
-10%
SNF
Nursing Homes 24/7 care needed
Roanoke
98
No
A+
45
AMERICAN HEALTHCARE LLC
85.7%
$10,567,825.00
$4,507,786.00
42.7%
85.20
3.3595
-
39
-
-15%-10%
0%
Pheasant Ridge Nursing and Rehab Center
-2%
-5%
+4%
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
IL
Independent Living For self-sufficient seniors seeking community and minimal assistance.
MC
Memory Care Specialized care for those with Memory Loss, Alzheimer's, or dementia, ensuring safety and support.
SNF
Nursing Homes 24/7 care needed
Roanoke
101
No
A+
15
BELL, VICTOR
89.3%
$14,018,919.00
$4,558,852.00
32.5%
89.10
3.5617
13
25
1
-2%-5%+4%
Old Southwest Rehabilitation and Nursing
-7%
+2%
-40%
SNF
Nursing Home 24/7 care needed
AL
Assisted Living For seniors needing help with daily tasks but not full-time nursing.
Roanoke (Old Southwest)
130
No
A+
57
SHULER, ANDREW
51.3%
$10,435,874.00
$3,804,537.00
36.5%
95.70
3.8211
6
131
4
-7%+2%-40%
Brandon Oaks Nursing and Rehabilitation Center
Type of care:
SNF
AL
Community:
Roanoke
Bed Count:
62
Pets Allowed:
No
Operator:
NEFF, HEATHER
CCN:
495373
Occupancy:
89.5%
Home Revenue:
$10,548,485.00
Payroll Costs:
$5,871,705.00
Payroll %:
55.7%
Avg Residents/Day:
57.40
Overall Rating:
Adj Nurse Hours:
5.3278
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
12
RN share vs State Avg:
+16%
+16%
Staffing vs State Avg:
+42%
+42%
Occupancy vs State Avg:
+4%
+4%
Our Lady of the Valley
Type of care:
AL
IL
MC
SNF
Community:
Roanoke (Gainsboro)
Bed Count:
189
Pets Allowed:
No
Operator:
RAWLINGS, DAVID
CCN:
495357
Occupancy:
88.2%
Home Revenue:
$16,424,252.00
Payroll Costs:
$6,720,888.00
Payroll %:
40.9%
Avg Residents/Day:
64.70
Overall Rating:
Adj Nurse Hours:
3.7870
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
14
RN share vs State Avg:
-15%
-15%
Staffing vs State Avg:
+1%
+1%
Occupancy vs State Avg:
+3%
+3%
South Roanoke Nursing and Rehabilitation
Type of care:
SNF
Community:
Roanoke
Bed Count:
98
Pets Allowed:
No
Operator:
AMERICAN HEALTHCARE LLC
CCN:
495002
Occupancy:
85.7%
Home Revenue:
$10,567,825.00
Payroll Costs:
$4,507,786.00
Payroll %:
42.7%
Avg Residents/Day:
85.20
Overall Rating:
Adj Nurse Hours:
3.3595
Health Insp Rating:
Staffing Rating:
QM Rating:
Citations:
39
RN share vs State Avg:
-15%
-15%
Staffing vs State Avg:
-10%
-10%
Occupancy vs State Avg:
0%
Pheasant Ridge Nursing and Rehab Center
Type of care:
AL
IL
MC
SNF
Community:
Roanoke
Bed Count:
101
Pets Allowed:
No
Operator:
BELL, VICTOR
CCN:
495325
Occupancy:
89.3%
Home Revenue:
$14,018,919.00
Payroll Costs:
$4,558,852.00
Payroll %:
32.5%
Avg Residents/Day:
89.10
Overall Rating:
Adj Nurse Hours:
3.5617
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
13
Citations:
25
Severe Citations:
1
RN share vs State Avg:
-2%
-2%
Staffing vs State Avg:
-5%
-5%
Occupancy vs State Avg:
+4%
+4%
Old Southwest Rehabilitation and Nursing
Type of care:
SNF
AL
Community:
Roanoke (Old Southwest)
Bed Count:
130
Pets Allowed:
No
Operator:
SHULER, ANDREW
CCN:
495156
Occupancy:
51.3%
Home Revenue:
$10,435,874.00
Payroll Costs:
$3,804,537.00
Payroll %:
36.5%
Avg Residents/Day:
95.70
Overall Rating:
Adj Nurse Hours:
3.8211
Health Insp Rating:
Staffing Rating:
QM Rating:
Number of Fines:
6
Citations:
131
Severe Citations:
4
RN share vs State Avg:
-7%
-7%
Staffing vs State Avg:
+2%
+2%
Occupancy vs State Avg:
-40%
-40%Places of interest near Pheasant Ridge Nursing and Rehab Center
5.0 miles from city center — 2.01 miles to nearest hospital (Carilion Clinic Aortic Center - Roanoke)
4355 Pheasant Ridge Rd, Roanoke, VA 24014, USA
Calculate Travel Distance to Pheasant Ridge Nursing and Rehab Center
Add your location
Staffing Data
Source: CMS Payroll-Based Journal (Q2 2025)
188
Total Staff
148
Employees
40
Contractors
31,623
Total Hours (Quarter)
39
Avg Staff/Day
8.9
Avg Shift (hrs)
Nursing Staff Breakdown
| Role ⓘ | Count ⓘ | Avg Shift (hrs) ⓘ | Uses Contractors? ⓘ |
|---|---|---|---|
| Registered Nurse | 17 | 10 | No |
| Licensed Practical Nurse | 37 | 9.9 | No |
| Certified Nursing Assistant | 66 | 9.5 | No |
Staff by Category
Administration ⓘ
5 staff
3.8hs shift avg
Nursing Staff ⓘ
124 staff
9.6hs shift avg
Physicians & Practitioners ⓘ
10 staff
8.4hs shift avg
Therapy Services ⓘ
36 staff
5.2hs shift avg
Activities & Recreation ⓘ
0 staff
0hs shift avg
Social Services ⓘ
2 staff
8.5hs shift avg
Dietary Services ⓘ
6 staff
8hs shift avg
Other Services ⓘ
5 staff
8hs shift avg
Contractor Analysis
6.4%
of total hours from contractors
2,032 contractor hours this quarter
Physical Therapy Assistant: 8
Medical Director: 2
Physical Therapy Aide: 3
Respiratory Therapy Technician: 10
Speech Language Pathologist: 8
Qualified Social Worker: 2
Occupational Therapy Assistant: 5
Occupational Therapy Aide: 2
| Role ⓘ | Employees ⓘ | Contractors ⓘ | Total Staff ⓘ | Total Hours ⓘ | Days Worked ⓘ | % of Days ⓘ | Avg Shift (hrs) ⓘ |
|---|---|---|---|---|---|---|---|
| Certified Nursing Assistant | 66 | 0 | 66 | 13,994 | 91 | 100% | 9.5 |
| Licensed Practical Nurse | 37 | 0 | 37 | 7,993 | 91 | 100% | 9.9 |
| Registered Nurse | 17 | 0 | 17 | 2,396 | 90 | 99% | 10 |
| Clinical Nurse Specialist | 8 | 0 | 8 | 1,790 | 77 | 85% | 8.6 |
| Other Dietary Services Staff | 4 | 0 | 4 | 794 | 74 | 81% | 8 |
| Physical Therapy Aide | 0 | 3 | 3 | 662 | 44 | 48% | 7.5 |
| Nurse Practitioner | 2 | 0 | 2 | 520 | 65 | 71% | 8 |
| Mental Health Service Worker | 2 | 0 | 2 | 520 | 65 | 71% | 8 |
| Dietitian | 2 | 0 | 2 | 512 | 64 | 70% | 8 |
| Speech Language Pathologist | 0 | 8 | 8 | 492 | 46 | 51% | 5.8 |
| Dental Services Staff | 3 | 0 | 3 | 411 | 52 | 57% | 7.9 |
| Qualified Social Worker | 0 | 2 | 2 | 399 | 45 | 49% | 8.5 |
| Administrator | 3 | 0 | 3 | 384 | 48 | 53% | 8 |
| RN Director of Nursing | 4 | 0 | 4 | 275 | 30 | 33% | 7.5 |
| Physical Therapy Assistant | 0 | 8 | 8 | 219 | 41 | 45% | 4.6 |
| Respiratory Therapy Technician | 0 | 10 | 10 | 153 | 43 | 47% | 3.2 |
| Medical Director | 0 | 2 | 2 | 46 | 65 | 71% | 0.7 |
| Occupational Therapy Aide | 0 | 2 | 2 | 44 | 12 | 13% | 3.1 |
| Occupational Therapy Assistant | 0 | 5 | 5 | 18 | 21 | 23% | 0.8 |
Health Inspection History
Inspections
Total health citations
25
Citations per inspection
6.25
Health citations are formal notices following inspections when they fail to comply with safety and care standards.
13 of 25 citations resulted from standard inspections; 10 of 25 resulted from complaint investigations; and 2 of 25 came from combined inspections (standard and complaint).
Breakdown of citation severity (last 3 years)
Critical Health citations
1
1
150% worse than Virginia averageVirginia average: 0.4
Serious Health citations
0
0
100% better than Virginia averageVirginia average: 1
1 critical citation
0 serious citations
23 moderate citations
1 minor citation
Citations history (last 3 years)
Nursing Services moderate citation
Nov 21, 2024
Corrected
Pharmacy moderate citation
Nov 21, 2024
Corrected
Quality of Care critical citation
Nov 21, 2024
Corrected
Quality of Care moderate citation
Nov 21, 2024
Corrected
Data sourced from CMS Health Deficiencies reports. Citation severity codes range from A (least serious) to L (most serious). Immediate Jeopardy (J-L) citations indicate situations where the facility's noncompliance has placed residents at risk of death or serious harm.
Facility Characteristics
Source: CMS Long-Term Care Facility Characteristics (Data as of Jan 2026)
Ownership: For-Profit Corporation
Part of: Consulate Healthcare
Resident Census by Payment Source
86
Total Residents
Medicare
9
(10.5%)
ⓘ
Medicaid
56
(65.1%)
ⓘ
Private Pay/Other
21
(24.4%)
ⓘ
Specialized Care Beds
9
Total Specialty Beds
8.9%
of Bed Capacity
1
AIDS Care Beds ⓘ
1%
1
Alzheimer's / Dementia Beds ⓘ
1%
1
Dialysis Beds ⓘ
1%
1
Disabled Children / Young Adult Beds ⓘ
1%
1
Head Trauma Beds ⓘ
1%
1
Hospice Beds ⓘ
1%
1
Huntington's Disease Beds ⓘ
1%
1
Ventilator Beds ⓘ
1%
1
Other Specialized Rehab Beds ⓘ
1%
Programs & Services
Residents' Group
ⓘ
Family Engagement
Active councils help families stay involved in care decisions and facility operations.
Active
Resident Council
ⓘ
Quality of care over time
These measures show how residents usually do over time at this home, based on health outcomes and preventive care.
High-risk clinical events score
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.1
A composite score based on pressure ulcers, falls with injury, weight loss, walking ability decline, and activities of daily living decline.
11.1
9% worse than Virginia averageVirginia average: 10.1
Functional decline score
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.2
A composite score based on activities of daily living decline, walking ability decline, and incontinence.
19.2
In line with Virginia averageVirginia average: 19.7
Long-stay resident measures
Need for Help with Daily Activities Increased
Percent of long-stay residents whose need for help with daily activities has increased
14.9%
Percent of long-stay residents whose need for help with daily activities has increased
14.9%
12% better than Virginia averageVirginia average: 16.8%
Walking Ability Worsened
Percent of long-stay residents whose ability to move independently worsened
22.5%
Percent of long-stay residents whose ability to move independently worsened
22.5%
14% worse than Virginia averageVirginia average: 19.7%
Low Risk Residents with Bowel/Bladder Incontinence
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.2%
Percent of low risk long-stay residents who lose control of their bowels or bladder
20.2%
11% better than Virginia averageVirginia average: 22.6%
Falls with Major Injury
Percent of long-stay residents experiencing one or more falls with major injury
4.1%
Percent of long-stay residents experiencing one or more falls with major injury
4.1%
12% worse than Virginia averageVirginia average: 3.6%
High Risk Residents with Pressure Ulcers
Percent of long-stay high risk residents with pressure ulcers
8.8%
Percent of long-stay high risk residents with pressure ulcers
8.8%
64% worse than Virginia averageVirginia average: 5.4%
Urinary Tract Infection
Percent of long-stay residents with a urinary tract infection
0.4%
Percent of long-stay residents with a urinary tract infection
0.4%
75% better than Virginia averageVirginia average: 1.5%
Lost Too Much Weight
Percent of long-stay residents who lose too much weight
5.2%
Percent of long-stay residents who lose too much weight
5.2%
11% better than Virginia averageVirginia average: 5.9%
Depressive Symptoms
Percent of long-stay residents who have depressive symptoms
4.1%
Percent of long-stay residents who have depressive symptoms
4.1%
72% better than Virginia averageVirginia average: 14.9%
Antipsychotic Use
Percent of long-stay residents who received an antipsychotic medication
19.1%
Percent of long-stay residents who received an antipsychotic medication
19.1%
49% worse than Virginia averageVirginia average: 12.9%
Pneumococcal Vaccine
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.0%
Percent of long-stay residents assessed and appropriately given the pneumococcal vaccine
90.0%
In line with Virginia averageVirginia average: 91.3%
Influenza Vaccine
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.7%
Percent of long-stay residents assessed and appropriately given the seasonal influenza vaccine
86.7%
8% worse than Virginia averageVirginia average: 94.0%
Hospitalizations per 1,000 days
Number of hospitalizations per 1,000 long-stay resident days.
1.77
Number of hospitalizations per 1,000 long-stay resident days.
1.77
21% worse than Virginia averageVirginia average: 1.46
ED visits per 1,000 days
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.75
Number of outpatient emergency department visits per 1,000 long-stay resident days.
0.75
47% better than Virginia averageVirginia average: 1.41
Short-stay resident measures
Pneumococcal Vaccine
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.4%
Percent of short-stay residents assessed and appropriately given the pneumococcal vaccine
74.4%
In line with Virginia averageVirginia average: 74.9%
Antipsychotic medication increase
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
Percent of short-stay residents who newly received an antipsychotic medication
1.4%
18% worse than Virginia averageVirginia average: 1.2%
Influenza Vaccine
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
59.7%
Percent of short-stay residents assessed and appropriately given the seasonal influenza vaccine
59.7%
19% worse than Virginia averageVirginia average: 73.6%
Re-hospitalized after SNF stay
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
20.8%
Percentage of short-stay residents who were re-hospitalized after their nursing home admission.
20.8%
5% better than Virginia averageVirginia average: 22.0%
Emergency department visits
Percentage of short-stay residents who had an outpatient emergency department visit.
7.7%
Percentage of short-stay residents who had an outpatient emergency department visit.
7.7%
34% better than Virginia averageVirginia average: 11.7%
Falls with major injury
Percentage of SNF residents who experience falls with major injury during their stay.
1.6%
Percentage of SNF residents who experience falls with major injury during their stay.
1.6%
101% worse than Virginia averageVirginia average: 0.8%
Ability to care for self at discharge
Percentage of residents at or above expected ability to care for themselves at discharge.
57.5%
Percentage of residents at or above expected ability to care for themselves at discharge.
57.5%
7% better than Virginia averageVirginia average: 53.7%
Successful return to home or community
Rate of successful return to home or community from a skilled nursing facility.
47.1%
Rate of successful return to home or community from a skilled nursing facility.
47.1%
7% worse than Virginia averageVirginia average: 50.6%
Quality measures are calculated from Minimum Data Set (MDS) assessments. For most measures, lower percentages indicate better care quality.
Penalties and fines
Federal penalties imposed by CMS for regulatory violations, including civil money penalties (fines) and denials of payment for new Medicare/Medicaid admissions.
Source: CMS Penalties Database (Data as of Jan 2026)
Total fines amount
$40K
23% lower than Virginia averageVirginia average: $52K
Number of fines
11
525% more fines than Virginia averageVirginia average: 1.8
Payment Denials
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
Serious action where Medicare and/or Medicaid temporarily stops payments for new residents until issues are fixed.
0
100% fewer payment denials than Virginia averageVirginia average: 0.1
Fines amount comparison
Fines amount comparison
This facility
$40K
Virginia average
$52K
Penalty History
Penalties are imposed by CMS for violations of federal nursing home regulations.
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 13, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 13, 2023
$5K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 6, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Mar 6, 2023
$5K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 28, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 28, 2023
$5K
Civil Money Penalty
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 21, 2023
Fines imposed for noncompliance, which can be assessed per day or per instance of violation.
Feb 21, 2023
$5K
Last updated: Jan 2026
Financial Trends
Historical financial and operational data for Pheasant Ridge Nursing and Rehab Center based on CMS SNF Cost Reports.
Occupancy Rate
89.3%
↑ 1.2pp vs 2022
Net Income
$1,186,206
↑ ~$965K vs 2022
Total Payroll
$5,134,417
↓ ~$684K vs 2022
Profit Margin
8.5%
↑ 6.8pp vs 2022
Loading trend charts...
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