Bedford Hills

Nursing Home, Memory Care & Skilled Nursing · Bedford, NH

CMS overall rating

30 Colby Court, Bedford, NH 03110 View map

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Bedford Hills accepts Medicare, Medicaid, and private pay.

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Bedford Hills accepts Medicare, Medicaid, and private pay.

Overview of Bedford Hills

Bedford Hills is a 147-bed nursing home owned by Heidi Forrence, situated just off Route 101 in Bedford, New Hampshire. The facility accommodates multiple coverage paths, accepting Medicare, Medicaid, and private pay options. For visitors, the surrounding suburban area is car-dependent, scoring low on walkability scales and requiring family members to use a vehicle for errands and transit to the property.

The facility runs at a busy 94 percent occupancy level, and patients stay an average of 118 days. This timeframe underscores a heavy operational focus on short-term recovery and therapy tracks rather than long-term placement. Daily care is handled by an around-the-clock team of registered nurses, licensed practical nurses, and nurse aides who deliver an average of 3 hours and 20 minutes of nursing care per resident each day to cover physical rehabilitation and memory support needs.

State reviews indicate that the property functions within standard public health guidelines. Earlier health department inspections flagged some issues with medication tracking, but follow-up evaluations confirm those areas were resolved. The building now maintains a clean standard compliance record, bringing its long-term cumulative citations-per-inspection rate to zero.

Prospective residents will find a setup focused on transitioning patients back home after a hospital stay. The kitchen plans meals around standard nutritional requirements and serves them in a centralized dining room.

Facility Direct Line (603) 625-6462

Quality ratings

Measured by Centers for Medicare & Medicaid Services (CMS)

Staffing hours breakdown

Hours per resident per day — compared to New Hampshire state averages

Total nursing care / resident

3h 20m per day

This facility New Hampshire avg (4h 17m per day)

vs New Hampshire avg

-22%

4 of 6 metrics below state avg

Standout metric LPN / LVN is +17% above state avg

Staff type	Hours / Day / Resident	vs state avg
Registered Nurse (RN) RNs hold the highest nursing license and can assess residents, interpret test results, and direct care plans. More RN hours per day often signals stronger clinical oversight and faster response to health changes.	43m per day	▼ 3% State avg: 44m per day · National avg: 41m per day
LPN / LVN Licensed Practical Nurses (LPNs) or Licensed Vocational Nurses (LVNs) deliver routine hands-on care — medication administration, wound dressing, and monitoring vital signs. They work under RN supervision and make up a large share of daily bedside care.	54m per day	▲ 17% State avg: 46m per day · National avg: 52m per day
Nurse Aide Certified Nurse Aides (CNAs) provide the most direct day-to-day assistance: bathing, dressing, feeding, and mobility. Nurse aide hours are typically the largest staffing category and directly affect residents' quality of life.	1h 46m per day	▼ 26% State avg: 2h 23m per day · National avg: 2h 20m per day
Weekend Total Nursing Combined nursing hours (RN + LPN + Nurse Aide) per resident per day on weekends. Staffing often drops on weekends — this figure reveals whether the facility maintains adequate coverage outside of weekday hours.	3h 5m per day	▼ 10% State avg: 3h 26m per day · National avg: 3h 26m per day
Physical Therapist Hours per resident per day provided by licensed Physical Therapists (PTs) or PT Assistants. PT services help residents recover mobility after injury or illness and are especially important for post-acute (short-stay) rehabilitation.	3m per day	▼ 37% State avg: 4m per day · National avg: 4m per day
Weekend RN Registered nurse hours specifically on weekends. Facilities sometimes reduce RN presence on Saturdays and Sundays — a low weekend RN figure compared to weekday hours can indicate reduced clinical oversight when most administrative staff are absent.	31m per day	■ Avg State avg: 31m per day · National avg: 28m per day

Capacity and availability

118 days

147-bed community

A larger shared setting that may offer more common spaces and organized community services.

Walk Score: 0 / 100

Car-dependent. Most errands require a car, with limited nearby walkable options.

About this community

Occupancy

Occupancy rate

90%

Higher than the New Hampshire average: 81.1%

Occupied beds

133 / 147

Average occupied beds in New Hampshire homes 80 beds

Bronze AHCA Quality Award recipient

Facility TypeNursing Home

StatusActive

IssuanceSeptember 1, 2025

CountyCarroll

License Number04772

CMS Certification Number305060

Inspection RatingDEFICIENCY-FREE SURVEY

Bedford Hills is administered by Heidi M Forrence.

Rehabilitation Services

Short-Term Rehab

24-Hour Staffing

Short Stay Care

Memory Support

Rehabilitation Therapy

Pets not allowed

Since 2023 · 3 years of data 10 deficiencies

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Hampshire state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Since 2023 vs. New Hampshire state average

Overall vs. NH average

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.	This Facility	NH Average	vs. NH Avg
Total deficiencies Formal regulatory issues recorded by inspectors across all inspection types.	10	17	This facility has 41% fewer total deficiencies than a typical New Hampshire nursing home (10 vs. NH avg 17).↓ 41% better

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

August 21, 2025 annual inspection found no health deficiencies and no complaints.
October 3, 2024 complaint investigation confirmed a significant anticoagulant medication error where a resident missed Apixaban for over a month.
July 31, 2024 routine inspection cited four deficiencies including failure to inform residents about antipsychotic risks, untimely Medicare/Medicaid notices, inaccurate MDS assessments, and expired medications in stock.

Show Inspection Reports

Inspections since 2023

Total health inspections 4

State average 3.5

Last Health inspection on Oct 2024

Total health citations

State average 14.4

Citations per inspection

State average 3.99

Health citations are formal notices following inspections when they fail to comply with safety and care standards.

5 of 8 citations resulted from standard inspections; 2 of 8 resulted from complaint investigations; and 1 of 8 came from combined inspections (standard and complaint).

Breakdown of citation severity (last 3 years)

Critical health citations

400% worse than State average

State average: 0.2

Serious health citations

100% better than State average

State average: 0.1

1 critical citation State average: 0.2

0 serious citations State average: 0.1

5 moderate citations State average: 12

2 minor citations State average: 2

Citations history (last 3 years)

Pharmacy moderate citation Oct 03, 2024

Corrected

Pharmacy moderate citation Jul 31, 2024

Corrected

Care Planning minor citation Jul 31, 2024

Corrected

Resident Rights moderate citation Jul 31, 2024

Corrected

Total staff 157

Employees 132

Contractors 25

Staff to resident ratio 1.16 : 1

37% fewer staff per resident than New Hampshire average

Avg staff/day 66

Average shift 7.8 hours

0% compared with New Hampshire average

Total staff hours (quarter) 47,591

Nursing staff breakdown

8.5 hours

9 hours

7.7 hours

Contractor staffing

2,684 contractor hours this quarter

Physical Therapy Assistant: 5 Speech Language Pathologist: 4 Qualified Social Worker: 4 Respiratory Therapy Technician: 3 Occupational Therapy Assistant: 3 Medication Aide/Technician: 2 Physical Therapy Aide: 2 Certified Nursing Assistant: 1 Medical Director: 1

Staff by category


Certified Nursing Assistant	56	1	57	18,757	92	100%	7.7
Licensed Practical Nurse	28	0	28	10,464	92	100%	9
Registered Nurse	24	0	24	6,934	92	100%	8.5
Medication Aide/Technician	6	2	8	2,752	92	100%	8.5
Other Dietary Services Staff	8	0	8	1,473	92	100%	5.6
Mental Health Service Worker	3	0	3	1,441	66	72%	7.6
Clinical Nurse Specialist	3	0	3	1,238	65	71%	7.9
Physical Therapy Assistant	0	5	5	938	72	78%	6.3
RN Director of Nursing	1	0	1	527	62	67%	8.5
Respiratory Therapy Technician	0	3	3	515	62	67%	7.5
Speech Language Pathologist	0	4	4	513	69	75%	6.8
Nurse Practitioner	1	0	1	504	63	68%	8
Administrator	1	0	1	488	61	66%	8
Physical Therapy Aide	0	2	2	416	54	59%	7.2
Dietitian	1	0	1	409	62	67%	6.6
Qualified Social Worker	0	4	4	132	40	43%	2.8
Occupational Therapy Assistant	0	3	3	61	23	25%	2.3
Medical Director	0	1	1	30	6	7%	5

57 Certified Nursing Assistant

% of Days 100%

28 Licensed Practical Nurse

% of Days 100%

24 Registered Nurse

% of Days 100%

8 Medication Aide/Technician

% of Days 100%

8 Other Dietary Services Staff

% of Days 100%

3 Mental Health Service Worker

% of Days 72%

3 Clinical Nurse Specialist

% of Days 71%

5 Physical Therapy Assistant

% of Days 78%

1 RN Director of Nursing

% of Days 67%

3 Respiratory Therapy Technician

% of Days 67%

4 Speech Language Pathologist

% of Days 75%

1 Nurse Practitioner

% of Days 68%

1 Administrator

% of Days 66%

2 Physical Therapy Aide

% of Days 59%

1 Dietitian

% of Days 67%

4 Qualified Social Worker

% of Days 43%

3 Occupational Therapy Assistant

% of Days 25%

1 Medical Director

% of Days 7%

View All Staffing Data

Total fines amount $16K

50% lower than New Hampshire average

New Hampshire average: $33K

Number of fines 1

48% fewer fines than New Hampshire average

New Hampshire average: 1.9

Payment Denials 0

100% fewer payment denials than New Hampshire average

New Hampshire average: 0.1

Fines amount comparison

This facility $16K

New Hampshire average $33K

Penalty History

Penalties are imposed by CMS for violations of federal nursing home regulations.

1 penalty in the past 3 years

May 22, 2024 · $16K

Civil Money Penalty May 22, 2024

$16K

Last updated: Jan 2026

High-risk clinical events score 12.2

8% worse than New Hampshire average

New Hampshire average: 11.4

Functional decline score 25.2

9% worse than New Hampshire average

New Hampshire average: 23.2

Long-stay resident measures

Below average New Hampshire avg: 2.7

Need for Help with Daily Activities Increased 24.4%

11% worse than New Hampshire average

New Hampshire average: 21.9%

Walking Ability Worsened 22.0%

8% worse than New Hampshire average

New Hampshire average: 20.3%

Low Risk Residents with Bowel/Bladder Incontinence 29.4%

8% worse than New Hampshire average

New Hampshire average: 27.1%

Falls with Major Injury 5.2%

13% worse than New Hampshire average

New Hampshire average: 4.6%

High Risk Residents with Pressure Ulcers 3.8%

16% better than New Hampshire average

New Hampshire average: 4.5%

Urinary Tract Infection 4.1%

64% worse than New Hampshire average

New Hampshire average: 2.5%

Lost Too Much Weight 5.9%

5% worse than New Hampshire average

New Hampshire average: 5.6%

Depressive Symptoms 7.1%

14% better than New Hampshire average

New Hampshire average: 8.3%

Antipsychotic Use 25.0%

44% worse than New Hampshire average

New Hampshire average: 17.4%

Pneumococcal Vaccine 95.7%

In line with New Hampshire average

New Hampshire average: 96.0%

Influenza Vaccine 99.3%

In line with New Hampshire average

New Hampshire average: 98.0%

Hospitalizations per 1,000 days 1.92

16% worse than New Hampshire average

New Hampshire average: 1.65

ED visits per 1,000 days 1.87

In line with New Hampshire average

New Hampshire average: 1.90

Short-stay resident measures

Significantly below average New Hampshire avg: 2.9

Pneumococcal Vaccine 69.7%

17% worse than New Hampshire average

New Hampshire average: 83.8%

Antipsychotic medication increase 3.1%

97% worse than New Hampshire average

New Hampshire average: 1.6%

Influenza Vaccine 79.6%

In line with New Hampshire average

New Hampshire average: 83.0%

Re-hospitalized after SNF stay 22.0%

In line with New Hampshire average

New Hampshire average: 22.1%

Emergency department visits 12.6%

11% better than New Hampshire average

New Hampshire average: 14.1%

Falls with major injury 1.7%

118% worse than New Hampshire average

New Hampshire average: 0.8%

Ability to care for self at discharge 31.5%

41% worse than New Hampshire average

New Hampshire average: 53.7%

Successful return to home or community 46.4%

8% worse than New Hampshire average

New Hampshire average: 50.6%

Breakdown by payment type

Medicare

36% of new residents, usually for short-term rehab.

Typical stay 1 - 2 months

Private pay

48% of new residents, often for short stays.

Typical stay 1 - 2 months

Medicaid

16% of new residents, often for long-term daily care.

Typical stay 1 - 2 years

Total residents 135

Medicare

10.4% of residents

Medicaid

105

77.8% of residents

Private pay or other

11.9% of residents

Programs & Services

Residents Group

Residents meet regularly to discuss policies, care quality, and activities

Active Resident Council

Organized group of residents that meets regularly to discuss facility policies, quality of life, and activities.

Financial Trends

Historical financial and operational data for Bedford Hills from 2011–2023, based on CMS SNF Cost Reports.

Key figures below are for fiscal year ending in 12/2023.

Occupancy Rate 94.2% ↑ 1.2pp vs 2022

Net Patient Income -$1.1M ↑ ~$729.8K vs 2022

Payroll Costs $9.5M ↑ ~$2.3M vs 2022

Operating Margin -5.8% ↑ 4.2pp vs 2022

Metric	2011	2012	2013	2014	2015	2016	2017	2018	2019	2020	2021	2022	2023
Occupancy %	94.3%	94.1%	96.7%	97.2%	96.2%	96.9%	96.5%	94.9%	93.8%	81.5%	85.8%	93.0%	94.2%
Beds	147	147	147	147	147	147	147	147	147	147	147	147	147
Net Income	$934,824	$770,093	$710,049	$999,874	$1,091,654	$1,026,976	$1,425,997	$1,404,721	-$1,133,775	-$1,601,528	-$1,011,638	-$1,824,681	-$1,107,644
Gross Revenue	$21,706,125	$23,293,171	$24,602,556	$24,881,631	$25,006,270	$24,617,172	$25,592,948	$25,745,328	$25,508,138	$22,542,090	$23,503,113	$25,039,615	$25,568,088
Operating Expenses	$13,417,168	$13,429,448	$14,817,148	$14,975,497	$14,573,057	$14,336,480	$14,403,507	$14,604,209	$17,186,321	$17,357,799	$17,617,303	$20,458,613	$20,496,511
Net Patient Income	$913,697	$746,093	$709,620	$986,694	$1,065,017	$1,004,564	$1,405,019	$1,382,370	-$1,153,782	-$1,606,307	-$1,246,666	-$1,858,277	-$1,128,526
Net Patient Revenue	$14,330,865	$14,175,541	$15,526,768	$15,962,191	$15,638,074	$15,341,044	$15,808,526	$15,986,579	$16,032,539	$15,751,492	$16,370,637	$18,600,336	$19,367,985
Payroll Costs	$6,109,204	$6,040,796	$6,489,976	$6,726,235	$6,460,511	$6,280,206	$5,716,053	$5,767,655	$6,298,653	$6,982,809	$7,087,149	$7,186,107	$9,465,895
Operating Margin %	6.4%	5.3%	4.6%	6.2%	6.8%	6.6%	8.9%	8.7%	-7.2%	-10.2%	-7.6%	-10.0%	-5.8%
Medicare %	19.5%	19.6%	19.9%	19.6%	19.6%	17.9%	18.8%	19.8%	18.5%	13.2%	13.0%	13.9%	10.7%
Medicaid %	66.7%	61.3%	62.8%	67.7%	67.9%	68.5%	65.5%	62.3%	67.2%	75.1%	72.4%	72.1%	74.2%
Private %	13.8%	19.1%	17.2%	12.7%	12.5%	13.6%	15.7%	17.9%	14.3%	11.7%	14.6%	14.1%	15.1%
Net Patient Revenue/Day	$283	$280	$299	$306	$303	$294	$305	$314	$319	$359	$356	$373	$383
Cost/Day	$265	$265	$285	$287	$282	$275	$278	$287	$342	$396	$383	$410	$406
Avg Length of Stay	106.3 days	110.8 days	105.3 days	112.4 days	97.3 days	103.4 days	112.8 days	100.4 days	104.6 days	117.9 days	110.4 days	111.1 days	118.1 days

Finances and operations

Based on CMS SNF Cost Report for fiscal year ending in 12/2023.

Net patient revenue

$19.4M

Net patient income

-$1.1M

For-profit Operated by a single business entity.

Net patient revenue

$19.4M

Net patient income

-$1.1M

Other income

$20.9K

Payroll costs

$9.5M 48.9% of net patient revenue

Other operating costs

$11.0M

Total costs

$20.5M

TYPE OF STAY

Mix of rehab and long-term care

This home supports both short-term rehab and long-term care, with residents staying for a wide range of durations.

New residents most often arrive under private pay (48% of admissions), and a typical private pay stay runs around 1 - 2 months.

Coverage residents most often arrive under.

Medicare 36%

Private pay 48%

Medicaid 16%

Coverage residents most often leave under.

Medicare 25%

Private pay 46%

Medicaid 29%

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Nursing Home Explorer

What is the license number of Bedford Hills?

According to NH state health department records, Bedford Hills's license number is 04772.

What is the occupancy rate at Bedford Hills?

Bedford Hills's occupancy is 90%.

Are pets allowed at Bedford Hills?

No, Bedford Hills has a no-pet policy.

Does Bedford Hills operate as a for-profit or non-profit?

Bedford Hills is registered as a for-profit in NH.

Who is the administrator of Bedford Hills?

Heidi M Forrence is the administrator of Bedford Hills.

How many beds does Bedford Hills have?

Bedford Hills has 147 beds.

What is the address of Bedford Hills?

Bedford Hills is located at 30 Colby Court, Bedford, NH 03110.

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Bedford Hills

Overview of Bedford Hills

Quality ratings

Staffing hours breakdown

Capacity and availability

About this community

Occupancy

Awards

License Details

Ownership & Operating Entity

Therapy & Rehabilitation

Staffing & Medical

Additional Services

Additional Policies & Features

Contact Bedford Hills

Inspection History

Inspection Scorecard This scorecard compares key inspection, deficiency, and complaint metrics at this facility against the New Hampshire state average. Metrics rated ≥15% worse than average are highlighted in red; those ≥15% better are highlighted in green.

Deficiencies Deficiencies are formal regulatory issues recorded during state inspections.

Inspection Reports Summary An editor-reviewed summary of the themes and findings across this facility's recent inspection reports.

Health Inspection History

Inspections since 2023

Breakdown of citation severity (last 3 years)

Citations history (last 3 years)

Staffing Data

Nursing staff breakdown

Registered Nurse

Licensed Practical Nurse

Certified Nursing Assistant

Contractor staffing

Staff by category

57 Certified Nursing Assistant

28 Licensed Practical Nurse

24 Registered Nurse

8 Medication Aide/Technician

8 Other Dietary Services Staff

3 Mental Health Service Worker

3 Clinical Nurse Specialist

5 Physical Therapy Assistant

1 RN Director of Nursing

3 Respiratory Therapy Technician

4 Speech Language Pathologist

1 Nurse Practitioner

1 Administrator

2 Physical Therapy Aide

1 Dietitian

4 Qualified Social Worker

3 Occupational Therapy Assistant

1 Medical Director

Penalties and fines

Fines amount comparison

Fines amount comparison

Penalty History

Quality of care over time

Long-stay resident measures

Short-stay resident measures

Breakdown by payment type

Medicare

Private pay

Medicaid

Facility Characteristics

Programs & Services

Residents Group

Active Resident Council

Financial Trends

Financial Performance

Payroll & Labor Costs

Payer Mix (percentage)

Finances and operations

Who this home usually serves

Mix of rehab and long-term care

Admissions

Discharges

Places of interest near Bedford Hills

Calculate Travel Distance to Bedford Hills

Compare Nursing Homes around the area

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